Lennar Reviews

I was told like many of my neighbors that we would only get 15 feet of sod. They got full sod and I didn’t. When I finally requested my sod installed… it was too late. There are other houses in the neighborhood that do not have their sod installed yet; but we are too late (don’t understand). The house did not come with towel racks in both bathrooms, no walk in shower door, no fans, no garbage door opener, no sprinklers, no doorbell, no water spout in the back of the house and the other frames of the windows were not painted. The fencing stopped short allowing people to walk to the windows of some of the bedrooms and the living room; things were not thought out with the owner’s interest in mind and alot of money was clearly saved by Lennar because of it. I know what to expect from this company moving forward. ... More

One of the best experience, I have was purchasing a newly build home with Lennar. As a first time home buyer, I was given the opportunity to purchase a home that my family can enjoy living in for years to come. I look forward to enjoy my time my new home with my family.

From the selection of the floorplan, to the final through; it was a relief to have my hand held throughout it all.

New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends

The process was very easy and streamlined. Most of the process was online and convenient…even my closing was online. Great staff from sales, lending, quality control to vendors. They were very responsive to any question or issue I had. I’m extremely happy with my decision

There is poor material quality.

I had a great experience all around from viewing the first time to the purchasing of the home. Had two issues since I moved in and both have been taken care of within a day or so of calling Lennar Customer Service.

The entire was seemless to be honest! No significant unforeseen issues that could not be solved.

Our homebuying experience with Lennar started off with excitement and hope, but unfortunately, that enthusiasm was slowly replaced by ongoing stress and frustration—primarily due to poor communication, especially from the mortgage department. The early stages of the process were smooth enough, and the home itself is beautiful and well laid out. We do feel that the overall value and quality of the house is solid. We’re happy to have a place to call home. However, the path to move-in was not what we had hoped it would be. The biggest issue we faced was a serious lack of communication and follow-through across multiple teams. We often felt left in the dark about what was happening or what we needed to prepare for next. This lack of transparency caused a great deal of physical and emotional stress, especially as we neared closing. Timelines were unclear, questions went unanswered, and at times we felt more like we were managing the process than being guided through it. One example was the backyard. Early on, we were told that landscaping could be rolled into the mortgage. But the process was never brought up again, and by the time we asked about it later, it was too late. Now we're left figuring it out ourselves, with only 90 days post-closing to add basic coverage—like rock—to meet requirements. It’s just one of many things we wish had been communicated more clearly. To be fair, there were team members who tried their best to help us, and we appreciate those efforts. But the overall coordination between departments and the responsiveness just didn’t meet our expectations. For future buyers, I would recommend going into the process with eyes wide open. Be prepared to advocate for yourself constantly, take detailed notes, and follow up often. While Lennar builds lovely homes, the customer service and communication left us feeling overwhelmed and unsupported during what should have been a joyful milestone. ... More

Very patient with all of our questions and concerns

Really impressed with the thoroughness of the buying experience, especially the representative Phil and also the fast response on a few items that needed to be done.Real happy with the quality and the professionalism and comfort that Lennar provided

Let's start with the most horrible home buying concierge Paula, she was extremely rude in all phases. The sales team took our 42K deposit which we were told will get refunded but later on, demanded the same amount from our 1031 exchange agent. The original deposit was never refunded instead got buried inside the loan. The 42,000 I was our hard cash, on top of the 306K down payment. They need agents to handle all situations, in this case, took out money and never wanted to resolve anything after.

Lennar should allow some changes to be made before build is started. The kitchen sink design does not conform to allow basic accessories to be purchased, ie sink grates. Upgraded fridge is not a true upgrade

Workmanship can be sloppy. Pay attention to the details. Confirm what you are told in the selling process. If the development isn't completed take a look at the plans. Lennar seems more concerned with maximizing the number of houses built in a development and not so much about the development of a "community". How do you advertise a "dog park" but have no thought to install dog waste stations? Lol. Hence you will have a dog waste issue on your property. The appliances included are good. The cabinets, flooring, countertops and fixtures were also good. Ceiling lighting is questionable. (Hanging pendent lights may not align with the counter.) Bathroom showers, tubs and flooring just okay. It's a basic starter home. Would I purchase another Lennar Home? No. ... More

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would say was, “that’s in spec.” Our salesman profusely apologized after witnessing everything, and after we spoke with management, we were provided with someone new for the next walkthrough. The new gentleman was very knowledgeable and professional. But even he had a hard time when we dealt with the construction supervisor who was unprofessional and unwilling to help. It took another conversation between our realtor and management to get things fixed. And this was all after we were moved over to a different house because of all the issues in the first one. Since then, the warranty people have been great. Whenever we put in a warranty repair request, it is handled quickly and there is always someone who follows up to check the quality and ask if we need anything else. ... More

Ryan has been extremely responsive, patient, knowledgeable and helpful. Carlos is always there to answer our questions and always makes time for us.

Poor quality materials and construction

When my unit was being built, I saw waste everywhere. When the people were working there and they left, they left all the doors open the air conditioners running, and the raccoons were defecating all over the floors in my unit. That is very unacceptable.

My experience with Lennar has been very good. I received the necessary guidance from my realtor, and also the full support of the entire team during the home buying process. I also believe that the post-sale service is efficient and committed to doing things right. I would definitely buy with Lennar again

The selling/builder agent was awesome. The property is beautiful. However, Lennar Mortgage representatives did not pay any significant attention to the buyers needs or wants. We had difficulty communicating and being responded to. They were not able to close on the date we had originally agreed upon for no apparent reason other than they weren’t ready. Every time we talked to a mortgage representative, It was like the first time we were being introduced. A very horrible and not well orchestrated event. I would not recommend using linear mortgage to handle the closing. If not for the incentives that were offered, we would have walked away. ... More

The people were very nice and helpful but buyer beware. Go over everything with a fine tooth comb. We have a cracked shower wall and the plumbing company that works for Lennar refuses to fix it

I love my LENNAR home. The people of LENNAR has helped me making the process of owning a LENNAR home so easy.

I was so excited to buy my first home. I was consistently sold a false narrative and dragged through this process. It was quite miserable from beginning to end.

Brandon was great to work with trough out the process and help with all the questions we had

Poor redponse time and act to completion