Lennar Reviews

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over fixing the issues. We also were unable to complete the final walk through on time as the home was not ready when we showed up to approve the corrections. I would not want someone else to go through what we experienced. Lastly, there was also an issue where our washer hoses went missing. We presented the problem to lennar and weren't helped to correct the issue... ... More

Pay particular attention to small details - point them out every time you get a chance and if given the chance put them in writing

I will not call this experience a pleasant one. Working level team is not at all sympathetic towards buyer. They don’t have problem solving / reducing mindset. From day one things didn’t go in a professional ways. They collected all information from my agent and later on denied to pay any commission. This list is very long . However the above point was completely unprofessional. Construction quality is also having question mark . I have submitted few complaints but one of them is most important. Hoping a good resolution.

It's a good community when you build your house try to keep the engineers who they are when you move them around there are a lot of differences in the construction of the house so there is a lot of irresponsible behavior from your engineers and to this day I still haven't got the key to my garage door key missing. Also I didn't get any painting code or color code for the inner wall. You didn't give this at the time of closing. You engineers don't know. After asking, they showed me with open arms. So I can't even go to the paint shop and get a sample of it. When you made the concrete base, it would have been much better if you had put a little more concrete in the width and length of the step of the back door that goes outside the house. If I hire a local contract now, how many dollars will he charge me? It is because of the difference in your one job that Homoners have to spend so much money. It's just that, I'm not happy anyway ………. ... More

The responsiveness of repairing the front porch cement patio is still pending. It is the first thing people see when visiting. The pointing fingers and blaming us for not putting this on the initial list of things to repair is outrageous.

I hope you don't get the same lady we had. She lied to us several times. The other people we dealt with were ok. Lennar cuts so many corners that produces a sub par quality house. The fences are complete crap. interior paint is horrible. I would not recommend buying a home from them.

John did not take my third party inspection report seriously. He brushed everything off and basically told me that this was not going to be a "perfect" house. Even for a new build, this house had a ridiculous number of imperfections and I was rushed into closing. Even after moving in, I have submitted over 4 warranty claims, and the Lennar representative just tells me that everything is not covered. I have a garage door that doesn't close, an A/C unit with a bad filter after less that 60-days of move in, and so many more issues. Not pleased with Lennar cutting corners and not taking customer concerns seriously both before and after move-in. ... More

Disappointed as to how unprofessionally Lennar handled the sale. What was stated and what was said were not correct. Extremely disappointing to keep getting feedback that this is not a custom home, so we need to expect this poor quality of work. Cracks in the tile and imperfect paintings and not aligned walls....first time buying a Lennar Home....maybe the last time too.....

Honestly this was my 3 home purchase but if was the worst of the three. More stressful, communication wasn’t good at all, timeline kept changing, walkthrough and final walkthrough did not repair a lot of things that were broken or damage. Plan to purchase again but it will not be with Lennar.

I wish I could give a higher rating because I love the layout and space of our new townhome but we just had a difficult road getting here. The home buying process went smoothly until we took over ownership. Within a few days of closing our AC unit was stolen leaving us responsible for all charges. Lennar was very helpful in helping us find someone to replace it but it was an additional cost we did not forsee. Then the dishwasher leaked on the first use, the back door leaked during the first rain storm. We had trouble registering our ring cam because it was already registered so had to wait for account to reset. It was just one headache after the other. I don’t hold Lennar responsible for all of it but I do think they could have put a fence on the common property behind us and on side to deter theft. They did add a fence to other corners of their development but not ours. I would have liked to see them take the safety of the homeowners more seriously when planning a community because unfortunately that is the world we live in. I do want to point out that Nathan our construction manager was extremely helpful throughout all of this and guided us on how to resolve the issues and always responded to our messages in a timely fashion. ... More

Home wasn’t ready for me to move in, did a walk through with the superintendent and found a bunch of problems and was promised everything would be fixed in a week, which was a lie took over 3 weeks.upstairs floor still squeaks all over the place even though they claimed they fixed it

Lennar's workmanship is surprisingly sub par. This is truly a production home and that is what you get. There are such minor design features they missed that would move their home from below average to top notch but unfortunately, Lennar's home design team must be novices at best to have missed such minor things in their floor plans, at least in the many plans we reviewed. The community was the selling point for sure - NOT the Lennar home. We wanted to be in the community and had very limited home design choices with Lennar within our budget. If it wasn't for that, we would never have chosen Lennar. I wish I had a home designers ear to give them a few, low cost, home design pointers that I'm certain would definitely increase their home sales by a lot. Additionally, none of the "walk through" items were addressed as was supposed to be the case during that one week before closing. Also, the response time to issues raised . The masterbath tile design was not at all what was indicated it would be and I'm still dealing wit that. Overall, not a good experience at al. MI Homes and Mattamy have MUCH. better workmanship. Unfortunately, they did not build in the community we were looking at. But, highly recommend them over Lennar unless you are looking at their 55+ community homes, which seem to be of better workmanship and quality. I gave it 3 stars in the "value for the price" only because of current price trends and in the location we bought (Mirada). The home we purchased was a good value for the size of the home, comparatively speaking to other homes on the market. ... More

They changed my closing date 3 times because they had no idea what the right date was the fees we incorrect I had to send 2 separate wires it was the worst experience I have ever had!!!!!!

Lennar mortgage, the customer care team, the guy doing your walk through and the people who close with you are top notch. Lennar sales rep was completely worthless. Threatened us that we were going to lose our condo multiple times, gave no updates on status of our condo, why there were delays. And would only call with news two weeks after we got news from other people second hand. The only reason we stayed was because it would have cost us money to get out. Only showed up at our residence for literally 2 seconds after our walk through even though they told us they would be there hours before.

I can't speak on craftsmanship after only owning the house for 2 months time will tell. But while in process of purchasing the house I worked with Aurora, as my mortgage agent. The amount of incompetence I experienced was astonishing I had to resend the same documents 4 or 5 times I can only assume because she didn't read my whole emails. Even after the house was closed I had issues with her threatening me legally because I stopped responding until I finally had to break down the math myself to show this "expert" how bank accounts work the threatening emails and letters have stopped for now I assume she finally figured it out. I am a real estate investor that was looking to buy another house in this neighborhood but my experience in the purchase of this house has made me look elsewhere ... More

We were not told that the home prices changed after so many other houses sold, so within 24 hours the price of our house increased $3500.00 and we were not aware of it until we signed the agreement. Lennar said, "Sorry, but that's our policy. The salesperson made a mistake." They still charged us the increase. Then we were assigned a HUB Concierge to help guide us through the transition to our new home. She was awful! She never returned one voicemail and always had an excuse for bad customer service. Lennar promotes "everything's included", but it's not. All of the ceiling lights are cheap plastic recessed lights, they do not install gutters, no refrigerator, and no blinds. They don't give you the option to add these items either, so be prepared to spend at least $10,000 in your first month in order to live in your new home. ... More

Had an absolutely horrible experience with the sellers agent in getting the unit that I wanted. The agent would not respond to my agent and then I lost out of 3 different properties I was ready to sign and go under contract on. There were no accommodations made which was ridiculous. I also had many issues with Lennar trying to play the role as my Lender making the entire process absolutely horrific. Due to this I will likely never buy with Lennar again, nor would I recommend.

Lennar is definitely a builder with multiple lawsuits against their name who will do anything to maximize their own profits, by building low quality products with no care whatsoever, like a lot of other builders. All I've seen is lies and fake marketing. Marketed this community as private and gated, while they sold our safety out to the city just to make more profits. One decent thing is the responsiveness of the staff.

I am not sure who designed these houses BUT they knew nothing about a 55+ community. Shoddy workmanship and an excuse for everything.

The sales person for my home was horrible. Had no clue what she was doing. Numbers were all over the place every single day. The mortgage and title people were nice though. But, no one ever gave me the exact breakdown of how much my payments were. Totally unacceptable. In fact, I am probably going to sell my house.

The most Stressful home buying experience ever!! Salespeople make promises that are not allowed by builder. Watch out for the sales gimmicks, they use sketchy sales practices.. I read the R&R's before purchasing with promises for a fence then the builder changes the docs. after submitting request for one. Lennar is not to be trusted. Love the location and floorplan. Unresponsive property management.

Numerous problems with home and neighborhood.

We had a laundry list of issues with our home and the quality of the work that was done. It was actually appalling the low level of quality that Lennar tried to pass down to us. My parents bought a Lennar home back in 2018 and my husband and I’s experience speaks to how drastically Lennar’s quality and customer service have declined since then. The first time we went through and noted things with tape that needed to be fixed, when we came back all of the tape was removed but literally nothing had been fixed and then a very young guy did a walk through with us and said “we don’t do that” to various items that were easily fixable or structural issues. We had to fight tooth and nail to get anything done. The construction manager was EXTREMELY rude and I hope to never see her again. Zero customer service skills whatsoever. She chastised us over the dumbest things; she refused to paint an exterior wall that was painted on every other house next to us and said “every house is different” when in fact they’re literally ALL cookie-cutter houses. She acted like everything was an enormous burden when we just wanted quality work in return for paying half a million dollars. They eventually fixed a lot of things but it should not have been so hard to get there. We’re first-time homebuyers and this experience clouded what should have been an exciting time. I wouldn’t recommend Lennar to anyone. ... More

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers