Lennar Reviews

Honestly, the communication from Lennar has been disappointing, chaotic and unprofessional. From the complete lack of a response for weeks regarding delays in closing to the 50+ list of "punch out items" that reflect poorly done and rushed workmanship, I could not recommend Lennar less to any future buyers.

We thought we were working with a reputable company but soon realized our sales representative Kristy at new Braunfels was the ONLY GOOD THING about our experience at lennar. Our construction manager Trey couldn’t have been more passive and untrustworthy, he was here bc it gave him a paycheck not because he wanted to deliver a quality home. The sub contractors you guys allow to work on the homes I’m baffled. I do no construction but have already fixed all the cosmetic issues your contractors left behind and Trey refused to have them come back and fix, one example of many the masonry guys left mortar all over our driveway/porch which dried and never got scrapped up so now we have dry mortar all over our driveway (Trey specifically said while we were on our way to closing that the power was guys were coming to get it up not to worry. Well that didn’t happen) . We’ve talked to all the neighbors and everybody has a story on how terrible their experience was with lennar as the builder of their home. The only reason we stayed was because Kristy went above and beyond 8 month pregnant, coming in early to clean up after the terrible cleaners had already supposedly cleaned. Scrapping paint off the floors herself. If it wasnt for Kristy fighting for us and trying to correct lennar mistakes the best she could we would’ve walked away no matter the fact that our started home had already sold and we wouldve been homes less for the time being. ... More

The construction supervisor was unresponsive to concerns and issues brought to his attention through out the build - issues that should have been fixed before drywall so later entire walls had to be ripped down and re constructed. The issues were allowed to accumulate while the typical response received was “Lennar has a process”. After having the construction supervisor removed from the premises due to his circular communication style and near absolute lack of action to cure issues his supervisor started making changes however this was very late in the schedule. So this is how they will process you through a purchase 1) hold on addressing any concerns until the very end, a week before closing 2) they will tell you over and over that there is a certain standard of workmanship they adhere to and do not everything will be perfect (that was the response when on the fourth communication, I demanded the staircase railing be fully screwed into the wall instead of a 1/8-1/4in gap being left there and filled with putty. They will not have the gas turned on so your home inspector can check everything, they will give your home inspector a hard time to minimize his time onsite and ability to find issues. 4) they will tell you that you have only one hour to tour the home and identify concerns, that you are not allowed to use tape to mark defects and that they will do that later. They will then proceed to spend 30mins of that hour reviewing the warranty that they could have just emailed you and no they don’t even give you a hard copy of it. 5) at the end of that walkthrough they demand you sign a form that states you CANNOT add anything to this list of defects after that signature is applied. 5) after signing they met contractors into the home tracking thick mud up and down the stairs, carpet and hard flooring and no they don’t clean it up, they wait until you complain about it. 6) then they attempt to make the corrections BUT they won’t have time to make them all and then expect you to (after all of the above) “trust” that they will get it done after you have paid for the home and closed. 7) after closing they will berate you into accepting less that you should, I literally had shingles standing up on the roof that you can see from the ground and both the stand-in construction supervisor and his boss told me point blanket that had no intention of fixing it even though it was listed on my home inspection report. Etc etc etc. This could go on for another 2000 words but you get the point. This is the 4th house I have purchased and not the first new construction home either. It was a bad experience and I don’t attribute it to unreasonable expectations. BEWARE. I can say - the warranty experience thus far has been reasonable. ... More

building process was fine, error on closing statement took months to resolve

Everyone was so nice when we were closing and now POOF no one is to be found. No one is responsive when we reach out with issues or concerns. It’s been just about 3 months and no one’s checked in on our 3 month follow up. Part of exterior of the home hasn’t been painted. Our fireplace only works sometimes and we don’t have a point of contact. There’s a missing vent flap that I can’t get anyone to replace so I’m fearful birds will move in. The ring system has been very difficult to set up as the builders put up pieces of it and didn’t leave all the instructions. The myQ for the garage door openers is just the cheap $30 add on you can buy at Menards and isn’t built into the garage door openers. The garage door opener isn’t the nice quiet one it’s loud and clunky. The deadbolt isn’t lined up right and there aren’t instructions to program it so we just bought a new one. Worried about what will happen when if we have a major problem since no one answers texts or calls. ... More

Our experience started with the new home seller, Natasha. She was extremely rude, even stated to us, “if you don’t like it, then don’t buy here” when we inquired if there were options for solar panel manufacturers. We ended up buying do to limited homes available in the area. The closing Process was extremely rushed do to the end of the fiscal year for Lennar on 11/30. We had to have a walk through and closing the same day which is not what Lennar advertises on their website as the closing process. Natasha was not my advocate when I had questions regarding closing with so many things open on the punch list. She would only reply it’s within the contract and we had to close. The most positive experience was Jeff who did our walk through and was sympathetic to the numerous issues still needing correction. Andrew did his best to make sure the punch list was done after closing in a timely manner. ... More

New home buyers should make sure everthing is complete before signing the papers. When they do the final walk thru make sure to inspect everything.

Worst closing day experience that I have had with a new home. There were numerous unfinished and non-corrected items in the home. The home was not cleaned! Sheetrock dust and dirt on the floors and counters/cabinets. The hot water heater over-flow pan was full of water. I spent a few hours going through the home with Tom pointing out the issues. I would have postponed the closing but I had a number of scheduled deliveries for that day. There are still a number of these noted items today that have not been corrected. The closing day should be a happy/positive time. My was a very stressful time caused by poor project management. ... More

Once the down payment went through so did the fast response to issues. Closed early to help them out and immediately regretted that because there were issues with filthy grout on brand new tile floors throughout the home. Painters and cleaners not good in my opinion. I’m not moved in yet but will be soon and hope everything has been taken care of… we shall see. Oh and the garage and lanai and front walkway has many cracks that they say is ok not sure about the driveway yet. Overall I wouldn’t have bought my home because every step of the way was constant phone calls, texts with a real bad lack of response time if at all. I’m sure I’ll find lots more when I move in next week ... More

This is our 5th home buying experience (both existing and new construction homes) and by far the worst experience with the building process and quality/value of the home

Not a good experience with the Townhome bought. No Responsiveness from Construction Manager and Comparatively(2016 was a Lennar customer) quality is not good. Very bad experience this time with Lennar and its crew(Construction Manager/Sales consultant) very poor responsiveness and responsibility. Poor quality of construction. Several issues pending to be addressed post closing and negligence from Lennar in not fixing them. Would not like to get into nitty gritty but very very bad experience.

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

If anything can go wrong, it will. No water, no heat on the coldest days so far. No heat in the dryer because of a faulty wiring. Now no tv because of the same thing. Now the blinds in the living room will not stay up. I am about ready to put this place up for sale.

The builder does not have any kind of quality controls. One month after closing, we have experienced all kinds of plumbing and electrical issues, not to mention so many items not fixed since closing. The house is in a really bad shape, e.g. cracked window/bathtub/grout etc. considering the price tag. The service request is submitted through an online system. Once submitted, you will need to wait to schedule a remote discussion with a representative, who will then transfer the ticket, each step could take several days to weeks.

Lennar did not allow third party inspection, walk through was rushed and wasn't allowed to point out construction related issues during that time. There were some minor and some major issues that required builder's attention. Dryer gas line was not connected, there were scratches all over the place on the drywalls, poor caulking, scuffs everywhere, chipped wood inside and outside of the drawers, improper and incomplete paint in many places, scratches on the side of the cabinets, rust on the bathroom mirrors, drawer handles and column beams slanted, floor creaking in some areas in the living room and bathroom. After multiple follow ups the builder/customer care rep won't respond. They sent a guy for touch ups for a day and I was told he will come back and he hasn't. Still there is some work that needs to be done. I would not recommend Lennar communities to my friends and family where they don't allow inspection before the closing. ... More

After all the headache, not worth it.

We purchased a house from Lennar that was under construction with the promise that it would be completed in 2 months. We moved in 6 months later, after pushing hard at the end to complete the construction. We had two walk throughs and identified over 600 items that needed to be corrected. Nearly two months after moving into the house, there are dozens of items yet to be completed. The quality of materials in the house seem to be good, but the small things that we notice every day are what drove an unfavorable experience. We still have caulk missing, uneven paint, and plumbing issues that haven’t been corrected. Lennar seems to be trying but they freely admit Ocala is a new market for them and they don’t have a handle on the subcontractors. While I am grateful to be in a new home, I would not recommend Lennar to others. There is a lack of communication, coordination, and accountability within the organization that ultimately lands on the homeowner. ... More

Our new home came with a thick coat of construction dust over everything. We had rust stains on our new shower pan bottoms, all the mirrors were still covered in stickers and filthy. Cabinets had wood chips and saw dust all over inside There had to of been no move-in clean. Lots of parts of it weren’t finished yet and we had to constantly check in about the contractors coming back and finishing their work. There is barely enough paint on the walls to cover the texture. If you need to wash anything off then immediately the paint is gone. Lots of dings and scrapes and things that never were patched up, but certainly should’ve been because they’re not good work. It’s clear that it’s Lennar who works for their subcontractors not the other way around. The subcontractors show up and do what they think is completing the job, even if it’s not, and still get paid and then they move onto the next house. They don’t wanna come back and make it right or finish it up. And Lennar lets them do that and still get paid. Don’t close on a Lennar home with a bunch of exceptions that they have to still fix. They make it sound, as if that’s a rare thing when you close, to have exceptions, but it’s certainly not true. Multiple neighbors have expressed that they had the same experience. Then there all the things not on your exceptions list like how our main floor thermostat wasn’t connected to our furnace. We had water damage that required a wall and ceiling to be ripped apart, because a plumber didn’t connect a pipe in the wall that drained humidity off our upstairs furnace when it would kick in. It took almost 7 weeks after we moved in to finally get all the smart home features actually installed and up running. ... More

Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and unable to be reached on my closing day and caused a delay (my realtor and settlement attorney both said that was very typical of her). ... More

For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.

The construction process was very poor with poor quality observed in multiple areas. Although our construction manager was very helpful after closing, it was obvious that he had little or nominal control over the process. Quality control check points need to be established to enhance the customer experience and improve overall quality of the home

We previously build a new construction home with another builder a few years ago so we were familiar with the overall process heading in. Our Lennar sales experience was good, but when it came to the construction team it was a different story. The primary construction manager that we were assigned, house issues / items aside, was very rude and unprofessional. This was very disappointing - especially considering customers are spending $800k. The quality of the material is okay, but the craftsmanship and installation is poor and careless. Felt like we had to fight, argue, and prove a point to add issues to “the list” to get addressed for repair / remediation. Need to drastically improve quality checks prior to customers pointing out issues and appoint qualified construction staff. They want their customers just to give up and deal with it on their own - and pay out of pocket. Poor oversight, follow-up, and setting proper expectations for your customers - especially going back to what you’re getting for your money. ... More

They did not kept their promises and I ended up buying rates down and spend more in the closing. Do not recommended using Lennar mortgage.

several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.