Lennar Reviews

Do not buy with this builder. All they care about is money and not the customer. My realtor even said this is the worst builder she has ever dealt with and will not recommend this builder to any of her clients ever again.

Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house enjoyable is who I spent it with but for the amount we spent the quality truly has missed the mark. Yes we did a walk through, but even with a walkthrough that took over an hour there was not enough time to catch the extent of the damages to the home even before we moved in. ... More

Not the best at communicating, can be difficult to contact. Overall quality not what I had anticipated! I am still waiting for issues to be resolved

Several items were addressed prior to closing and almost none of them were addressed until closing day. A few of the larger items are still left open and un fixed or in a worse condition/state. There is a major lack of quality control over the trades. Subfloor was not prepped before pad and carpet. You can feel drywall mud through the carpet. There was a 6" hole in the subfloor, carpet guy carpeted right over it. We found it by nearly stepping through the carpet. We've been in the house 6 weeks and cannot shower in our master bath because a tile repair needed to be made. So far the glass and tile have been removed and a 2x4 trimmed back...that's it. There are wall corners that are nowhere near 90 degree angles and areas of carpet that need to be replaced (carpet is still pulled up in areas). The warranty person (Jacob) at closing was reluctant to have repairs made. He literally said it's his job to "push back." The current warranty person (Vanessa) cannot mutli task and has no call no showed, not returned calls, not seen repairs to completion. We would never recommend Lennar and quite honestly cannot wait to sell my new home to purchase with another builder. ... More

The house has a lot of details, is like if they are giving you the house for free, we are still waiting for a part of the refrigerator that hasn’t arrived and it’s been 2 month since we moved in. Very cheap built houses but really expensive cost

The bottom line is that Lennar has grown out and failed to grow in. This unprecedented market unfortunately promulgates an attitude of quantity over quality. It’s blatantly apparent from nearly top to bottom. I would challenge Lennar to truly look at satisfaction ratings of the entire Bryant Square community. There HS absolutely a systemic failure that needs addressed. The most efficient, caring and compassionate entity was with Megan and Morgan in the loan Dept as well as the closing process. Other than that, I will never buy another Lennar home. I am not alone in this opinion.

Had a good perception about Lennar and liked the model home better than the community adjacent to Lennar. Sales experience was fine however effort to work with Lennar financing to avail credit did not materialize as the mortgage person was working from a view that with a 7k credit how can another lender match Lennar's financing. In the end I didnt use Lennar and credit was useless. Next comes the day of new home orientation, so many issues were identified 6 days prior to the home closing that I even thought of backing out of the transaction due to low confidence if this is what I am seeing, who knows what is the quality of the work which is not visible. Furthermore, AC and Fridge were on backorder and I was told will be provided by closing. Fast forward 7 weeks, AC is installed but still working with a replacement fridge with Lennar failing to confirm a date. While fixing the defects labor worked and then Lennar failed to clean the house upon closing. Despite repeated messages it was not cleaned and I end up paying Molly Maid over $400. Next is the time to lodge first warranty issue, the process was followed, all documentation provided yet it was a merry go round. I guess due to high demand the quality is compromised and its not a usual way of business by Lennar! At the time of writing this review I am still trying to figure out how to escalate my issues for resolution as I have serious communication issues with my assigned representative during warranty period. I hope with housing market starting to cool off, Lennar will have more time and strive to do better to improve overall customer experience. ... More

This was our second time purchasing a Lennar home. However, their “everything’s included” motto is no longer, it’s especially disappointed since the price was double than our first home. Sellers agent was a terribly difficult to work with and made the buying experience unpleasant.

Lennar has promised to fix several issues including leakage issue from the structure within 14 days of closing the house; however, it’s more than a month and I am still waiting on the fix. Builder has been responsive but it’s of no use when things don’t get fixed. We need some action and not just talks. Very Bad !! I don’t think after this I will recommend Lennar to anyone.

Just don’t do it. They totally took away from our first home buying experience and continue to do so as we speak.

Issues with Lennar doing what they promise Home closed the 22nd of April Still no working dishwasher Broken cabinets not fixed Soft closers weren’t on cabinets Ceiling repairs not and fully painted House not power washed as promised nor inside cleaned for closing The only bright spot in the entire was our sales rep Paula She understands customer service and is professional in her approach Thank you Paula

During the process of building the home there was no communication. We did the walkthrough and everything was in a hurry as we were closing in few days . The detail terminations of the house was done also at last minute . I think quality is always the key in building a home ! Thanks

Customer care post home purchase sucks! Responsiveness to issues is terrible!

Too many issues for a new build. Rushed through to close homes without paying much attention to delivering a quality product for the homeowners.

Apparently very rushed as workmanship is definitely lacking. Difficult to have customer care remedy many issues.

After seeing the model home I was excited to I purchase one. But when we came to do the 1st inspection it was pretty bad. I was not impressed with the quality of workmanship. It looked like there was no pride with the work being done. We chose to complete the sale and work on making the home look better. And fixing what was wrong.

Lack of communication throughout the experience, followed by people dropping the ball as far as craftsmanship. Financial side of thing were not complete until 40 minutes after closing appointment. Home was not ready for move in until 3 days after closing

First time homebuyer here on a new construction home. We love the floor plan of the Richmond model. Great community and neighbors. Fit and finish of the home is poor. Missing trim, paint splatters everywhere and just an overall cheap feel. Although the home is about 90% perfect, it’s hard not to notice the 10%. Lennar doesn’t offer any customizations which would’ve been easier to do/install during construction. Lennar mortgage and lennar title are terrible with communication. With overinflated house prices in 2022 it’s hard to justify value.

The mortgage and sales end was totally unprofessional and inept. Lennar is in serious trouble once this market settles down. Still waiting on punch list items after two months with little to no communication. Would never seek out a Lennar home again.

In this market, we were too far in to be able to back out when we realized we had made the mistake. From the Sales Side: We've learned that there are so many in our community that were lied to from the beginning with regards to what was being offered and to what degree Lennar could change those terms through the course of construction and there's nothing you can do about it. Personally we were told that when we got on the "list" for this home we were good to go and would not be bidding on this home. Calling sometimes daily over 2 months we were reassured by the Lennar sales team that we would have first notification when the home was ready to enter into contract. Without warning from Lennar we were then told by our real estate agent that Lennar had scrapped the list (something that the other builders with integrity in the area did not do) and everyone would have to bid. Luckily Lennar botched the bidding process (no one bid) and we were able to get a home. The number one complaint amongst the community is that many were sold on maintenance free yards. This is not the case, as somewhere along the lines Lennar only contracted for lawns to be maintained, not the landscaped areas. We now have to either hold a second contract for the maintenance or do it ourselves. They may have finally updated the signage as you enter to reflect this, but for the longest time they maintained that this was always the case while they had signs and documentation that clearly stated otherwise. From the Construction Side: Being in construction its hard to watch the process of a home that you've paid over a half million dollars for be constructed by subcontractors spread far too thin to meet unrealistic deadlines without an ounce of forethought or quality control being addressed. For example, the electrician still puts the boxes off-center and lower than the mirror knowing hes going to get a change order to come back and move them later, because that's what the plans show Subcontractors included families and children (yes, the subcontractors used their kids to complete things such as tile, etc.). We hired a 3rd party inspector during the framing inspection. When the major items of the report were ignored; one of which later required removal of ceilings to fix, we realized having a 3rd party inspector did nothing and did not use one for finishes. When it came to finishes, the punch list on the day we were supposed to move in was well over 150 items. After the 3rd walk they threatened to start taking our deposit and sell the house out from under us (a tactic that was confirmed to have been used on neighbors as wells). The day that we had to be in the house (2 months after the estimated completion date) they were still fixing the uneven wood sheathing on the second floor. They had torn the carpet up for the 2nd time and due to the carpet taking longer than expected, we had to accept that we would not have the carpet running down the stairs (covered in liquid nails) replaced in time. We chose a carpet runner and exposed wood stair treads so that we could get moved in. At least they removed the tack strips. From having to relocate openings (doorways) so that they didn't interfere with the cabinets, light switches relocated so they weren't behind doors, ceilings torn out and replaced to correct the 1.5" dip in the master bedroom (that they could have fixed in the framing phase), the second floor that feels like you're walking through a fun house room at the county fair that we will never be able to put anything other than carpet on without major remediation, exterior paint that is only the primer, a constant line at 4' above the floor around the house because they couldn't finish the joint in the drywall.....the list goes on and on. Some things we will have to live with others we will muddle through the warranty claim process and hopefully get a repair that isn't worse than the original problem. This will not be an exciting 1st year. The automation items are another up-sell for Lennar. When we moved in, they were incorrectly installed (alarm sensors mounted over door trim not inline with the sensors on the doors) or not at all. While most are easy enough to do for most people, if it were my mom trying to get it done, she would have had to hire someone outside to finish the install. Here's another great instance of Lennars thoughtfulness in the construction of the home.....We have a rear sliding door that has three sections and opens from either side....Where do you think they put the sensor for the alarm? (hint: only one side). The door in the mother-laws suite? nothing... We've been without a dishwasher for over a month thanks to the quality appliances installed and we just now received notification that the repair they came to do today didn't work so again here we go with brand new appliances that don't work for another 2 weeks. Regarding HOA: The community as a whole has noted as a whole is that we don't know what we will end up with in the end for a community center. This is a big up-sell for Lennar yet the more we see the less we believe it's going to be what they talk it up to be. An example right now is the playground the size of my living room with 2 swings and a slide. This community is supposed to have between 1300 and 1500 homes and one playground smaller than a kindergarten school yard. What else are they going to cut corners on? The HOA won't be under control of the home owners for 3-4 years. Until that time the company in charge of things has no interest in entertaining the request of the home owners for items such as additional lighting around the lake. This isn't a good review and I doubt it will get posted but we have very little positive to say about Lennar. Even when they come through on fixing things, they often should not have been an issue in the first place and the repair is 50/50 on whether it will be completed or of a quality equal to or worse than the original issue. ... More

It’s not been a good experience. No one responds to work orders.

Was not happy with the quality of work Lennar provided in building a home as far as correct the mistakes I was informed by supervisor that the labor in Texas is you get what you get

The house is beautiful, but overall the finish touches of the houses are not very well done. So many cosmetics issues. But our really bad issue is that since we move to the house the refrigerator is not working properly, I am been calling Electrolux and I am been here for almost 2 months and the part is not coming yet. The wait calls to get a hold of a agent is always around an hour, and is a company on the side that is the one that I have to deal. I called and informed this to a Lennar associate but still I do have to resolve this issue. Very disappointed that I have to buy a small refrigerator because my NEW HOUSE it doesn’t come with a good one. Thank you! ... More

I have purchased two homes from this builder and my first experience was definitely not a good one. The person in charge of my house could care less about the quality of work being done. It has caused me great stress in trying to get my house in the shape that it should have been from the moment I walked in. There's really to much to write. My second house my builder was much better. Still some issues which I'm in the process of having taken care of. Thank goodness for the gal helping me on both houses as she has been a god send. She is getting things done properly.

The Pinnacle Plans were great but Lennar’s customer service, quality of work, and choices of contractors and materials used needs improvement. Everything was delayed, shuffled, and rushed to their benefit and not the customers. As a big company, they lack connections, customer service, personal touch and failed to please the customers when there are problems. I'm disappointed and the price I paid is not worth the Pinnacle series. I'm a third-time homeowner and from my experienced and in comparison other companies go above and beyond to please their valued customers. Think twice when you purchased a Lennar. You may be stressed out the whole process and it's supposed to be a joyful event. ... More