Lennar Reviews

When it compares to other homes in the area, you get more square footage for less with Lennar, but the quality is much poorer. There are obvious design flaws throughout the home (we were told they were drawn into the plan that way so there is nothing they can do), and the sub-contractors for the most part took several short cuts. Occasionally, the Customer Care team responds to Warranty items, but not all the time. And when they do, they set a date and time for a sub to come repair the issue, and then the sub never shows up. They don't even give a courtesy call to let you know. The sales process was mostly easy and straight forward. I used my own lender and Lennar didn't like that, but I saved a TON of money. They said if I used their lender they would rebate me 2% of the home value (and that seems tempting), but trust me, they make up for that in other fees, etc. ... More

We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things worse when they "fix" something. Why did we pay full price? ... More

Lennar has poor sub contractors and their follow up is horrible.

Poor quality cabinets, poor quality paint in the walls and cabinets.

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

had to be on top of 5 different people to understand delays and work to be done. House looks nice, but I see a lot of issues in terms of quality and workmanship

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living room hallway is hollow and makes noice every time we walk through it and two doors don't shut well. My suite bathroom door. And my sons room door. ... More

Location was awesome. It was a lot cheaper than a custom home. It was painful to be ripped off and know only recourse was to walk away from a nice house. Fixtures standard low budget builder grade items. Workmanship adequate to substandard. No choices or deviations from master plan. Understand have bought a “house in a box”, meaning the absentee builder or franchise operator purchased plans and hired local labor to execute. Local labor seemed to be inexperienced subcontractor or day laborers, or sketchy bottom feeder companies. Little attention to detail or focus on quality. So far, most obvious errors have been redone by professionals at warranty company. Buyer beware. ... More

The house is nice don’t get me wrong it’s a nice neighbor hood but the house seems to be falling apart in the past couple months i had more then a few things break for example my ceiling fan mounts broke with in the first 5 minutes of operation the biggest thing is my Air condition went out it’s the middle of summer in Florida i have a new born baby little things like that are concerning

Quality of workmanship poor. Attention to detail poor.

Lennar never make the pest control on a new land construction, and now we are requesting them to control the pest presence in our home, only 3 months after they deliveried the home, and they don’t want to validate their warranty because they alleged this is not under warranty covers.

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent in our large walk-in closet in the master bedroom, so we had one installed. We are deciding what to do about the fact that they have provided substandard Sheetrock finishing that shows every seam in the ceiling (and down some walls) in our great room and other rooms. The response here was that we were given a level 3 out if 7 levels of Sheetrock finishes and seams will show. Living in South Carolina, we have hot, humid days in the summer. The air conditioner doesn’t remove enough of the humidity...the unit struggles to get the humidity level in the house to 70% which is well above EPA standards (they recommend a range of 30-50% in an ideal situation, but definitely below 60% to prevent mold growth) and this is an “Energy Star” home! This seems inappropriate for an “Energy Star” rating. So, we feel we have paid a high price for a mediocre home. ... More

I had an amazing experience with the salesperson and the Mortgage company when buying my home but the quality and craftsmanship of the home is very poor. I have had nothing but issues since the purchase of the home. the major issues I have is water getting into my homes from the roof and window. this has been an ongoing issue that I thought was fix but as of today with the rain, I found out its not. I am totally frustrated and can't seem to get in contact with anyone high up in the company. I would not recommend the purchase of a lennar home.

After five work orders and two telephone calls over a months time. i am still unable to use my kitchen sink, garbage disposal, and dishwasher. I had to cancel my house warming due to the lack of response from customer care and not being able to use my kitchen. Each time I submitted a request, I was told someone would contact me within 48 hours. It is now over 30 days, no one has contacted me, and I still can not use my kitchen..

Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.

Several open issues during and after construction. Materials and fixtures used are of poor quality. Landscaping is a joke. All contractors completing warranty work should be closely supervised for a favorable outcome. They love to cut corners and just get by. The reason it wasn't done right the first time was due to lack of supervision and quality control. Insulation is falling out of the attic and into our guest room closet through the light fixture every time the closet door is opened or closed. Patio door is crooked and none of the appliances were level. The garage door was improperly installed and had to be redone. Interior paint job leaves a lot to be desired. ... More

Poor workmanship - the wall is bowed in the bonus suite - was told that “it is what it is”

Your Problems encountered after moving into a new Lennar home when bringing it to the attention of the Warranty dept. that says they Guarantee your new home for 1 Full Year are Ignored & they could care less if you are Not Happy with your new home & having Basic home comforts, such as a Front door with 2 door locks, a Wall switch that should be on the wall on the right side when entering a Bathroom when the door opens to the left to turn on the ceiling light.A Shower door that is properly installed, so water does not spray past the Gaps in the door, because there are NO Door Seal Strips to block the 1/2 gaps at the Top & Bottom of the Door. ... More

I bought my 1st home from Lennar. Considering my experience I went with Lennar again and that was my blunder mistake I must have ever done. I don't have any issue with the sales, but the Lender gave me a tough time due to Quality of work and STILL I HAVE a problem which is not properly responded. Secondly, response to my problem was not taken properly.

I had so many issues i had to address them myself. Now, I had poor sod installation with large gaps and after the rain that night caused almost all of the top soil to erode. The head then almost died and lennar refuses to correct it.

Poor quality for price. Every home on my block looks the same

Unfortunately, I had the worst and most humiliating experience buying a home with Lennar. If they wanted to know about my two-year consecutive employment history, why didn't they ask me at the beginning? I understand that the FHA process is rigorous, but the procedure adopted by Lennar was terrible. I have never been so disrespected regarding my professional career as I was during this purchase process. Lennar asked me how I got a job at an American company if I had no “recent” experience in business or team management. Have they never heard that when a professional moves to another country, they need an adaptation period, and the career “gap” is completely acceptable for companies looking for qualified professionals? I sent all the evidence used in my EB2NIW process (which was approved two years ago and approved by a US federal agency) and they still kept asking me if I really had this experience, because the underwriter was not convinced that after 4 years out of his/her field of work, a professional cannot have a “gap” in his/her career and return to doing what he/she used to do even though he/she has 16 years of experience in the field in which he/she works. It is regrettable how they treated me; I hope that my terrible experience serves to make you more respectful of professionals in any field of professional activity, thus creating better procedures for the acquisition of homes. ... More

They don’t follow their own craftsmanship guidelines and instead do patch jobs that make things look worse. Spent time with the rep taping quality issues in the house just to have someone else come in and rip the tape off without ever fixing. At the final walk through I mentioned how nothing was even fixed and the guy didn’t care. They know that their contract forces you to close on an unfinished house. Lennar has gone downhill from what they used to be.

We paid for in full for our solar and no one is helping us to activate our solar as sunnova filed for chapter 11 bankruptcy Lennar is MIA We paid Lennar for Solar

I had high hopes when I purchased my home from Lennar, but unfortunately, the experience during and after closing has been very disappointing. 1. Seller’s Credit Issue at Closing: Lennar attempted to reduce the agreed-upon seller credit at the last minute, just before closing. Despite our persistence, we were finally able to get the full credit restored, but this caused a significant delay during closing at the attorney’s office -- an incredibly stressful and unprofessional situation for what should have been a smooth process. 2. Driveway and Garage Issues: Within just a week of closing, my driveway started showing signs of damage with visible breakages and multiple pop-outs. The garage floor is experiencing the same issue. Despite raising multiple service requests through the Lennar portal, they were closed without proper resolution or even a thorough assessment. 3. Mailbox Key Handover Delay: I did not receive my mailbox key until three weeks after closing. This only happened after repeated follow-ups and personal visits to both Lennar’s office and the USPS—something that should have been streamlined as part of the handover process. 4. Backyard Grading and Water Logging: The grading in the backyard was done poorly. Whenever it rains, water collects and gets logged in certain areas. Again, multiple service requests were submitted, but Lennar management simply dismissed them, claiming this issue is not covered under warranty, despite it being a construction-related flaw. Overall, my experience with Lennar’s post-sale service has been frustrating and disappointing. What should have been an exciting and smooth transition into a new home has turned into a series of unresolved issues and broken commitments. I sincerely hope Lennar reconsiders how it handles customer concerns after closing, especially for buyers who put their trust and savings into a new home. ... More