Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Process - Mortgage
- Nicholas F.
- Verified Homebuyer
- June 18, 2025
- Punta Gorda, FL
Working through the Mortgage process was excellent. The people at Lennar Mortgage basically walked me through everything including the closing. It was very easy, thank you Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Ignacio E.
- Verified Homebuyer
- June 18, 2025
- Aurora, CO
Matt was very helpful during the entre process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Experience with Lennar builders
- Sarthi P.
- Verified Homebuyer
- June 18, 2025
- Hutto, TX
The whole team was quite attentive minus the Lennar Sales Concierge, calls or emails were almost ever returned. I was unsure what this role entailed as there was no assistance in that matter. The lender side was extremely responsive and attentive, quick as well.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Seachase Way new home purchase
- Paul G.
- Verified Homebuyer
- June 18, 2025
- North Myrtle Beach, SC
All Lennar staff we interacted with were helpful and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
John
- John E.
- Verified Homebuyer
- June 18, 2025
- Ave Maria, FL
Very professional Morgan and Kristian
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Work
- Ivette M.
- Verified Homebuyer
- June 18, 2025
- North Fort Myers, FL
The Sales person Iolanda is amazing she is definitely making a difference at Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Experience was non-existent
- Michael W.
- Verified Homebuyer
- June 18, 2025
- Punta Gorda, FL
The entire process with Lennar was very poor. Minimal communication and unresponsive. The best part of the process was communication and follow through with Lennar Mortgage, Ali was outstanding!
Lennar responded:
Good morning Michael,
We’re sorry to hear that your homebuying experience did not meet your expectations. Thank you for your positive comments about Lennar Mortgage, we appreciate you sharing that.
If you have any warrantable items, we encourage you to submit them through your Lennar Account, as this is the most efficient way to reach your local Customer Care team and ensure everything is properly documented for follow-up and tracking. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar Home
- Joseph C.
- Verified Homebuyer
- June 18, 2025
- Sacramento, CA
Buying process and moving in was smooth Unfortunately a week or two upon moving the dishwasher started leaking which cause a lot of damage on the surrounding cabinets and flooring. Lennar team was quick to assess the situation and provide solutions. However the new parts needed takes time to arrive so we dont have a kitchen for more than two weeks now. Hopefully once parts arrive it will be seamless process moving forward.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 3
Ring doorbell still doesn't work
- Kimberly M.
- Verified Homebuyer
- June 18, 2025
- Arlington, TX
I really like my new house. Great quality home
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Mixed experience on purchase of condo.
- Timothy H.
- Verified Homebuyer
- June 18, 2025
- Punta Gorda, FL
Sales/Purchase contract was very long (60 some pages). The sales rep expected our signature in a day or two. It was unrealistic to review the contract and many condo docs so promptly. Construction manage Devin was very responsive and summoned trade resources the same day as the walkthru.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Great Home, Great Team
- Kevin G.
- Verified Homebuyer
- June 18, 2025
- Durham, NC
Overall the experience was fantastic. The team was highly responsive during the initial process. I wish there was better communication during the final few weeks and that the blue tape walk was given more attention for the repairs as many things were left incomplete and required follow ups after. At this point the issues are resolved but it took quite a bit of work on my end for previously identified issues. That being said, the teams have been highly professional and the warranty team already has been great to work with. Overall I am satisfied and feel like this was a great purchase.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Chris
- Christopher J.
- Verified Homebuyer
- June 18, 2025
- League City, TX
So the walls feel like primer not paint. The kitchen and bathroom drawer slides are not centered.Not the craftsmanship that we expected in a new home. Overall, just a lack of craftsmanship.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 2
Lazy drywall work, all the door knobs loose
- Anthony R.
- Verified Homebuyer
- June 18, 2025
- Kissimmee, FL
We initially loved the home as we settled in we seen more and more imperfections, laziness pure laziness. Take your time why push and try to get the house done I’m spending money on a house ALOT of money! Just do it right. Very frustrating all the walls you can see the imperfections you can see the joins where the next wall meets. My garage floor was cracked how In the world do I buy a brand new home a week old and they don’t fix anything, poor customer service don’t let them treat you like they treated us.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
Never Again
- Christina V.
- Verified Homebuyer
- June 18, 2025
- Menifee, CA
This is the 3rd new home I’ve purchased, but the first from Lennar. And while they did provide a very competitive closing deal package, the endless disclosures, the “have to do it the Lennar way or no-way” , the incompetency, broken promises or down right lies by some of the folks we worked with in the mortgage department, Sales team and warranty/customer service folks, never again. They cheated our Agent out of her commission! We purchased a model home and we’ve had to have suppliers out to fix a broken irrigation system, correct electrical wiring (who puts a refrigerator and microwave and ...
Lennar responded:
Good morning Christina,
Thank you for sharing your detailed review with us. We’re sorry to hear that your experience with the Mortgage, Sales, and Customer Care teams has not met expectations.
If there are any unresolved, warrantable issues related to your home, we encourage you to email us at CorporateCustomerCare@Lennar.com and reference this review. We’d appreciate the opportunity to follow up on anything still within our scope of support.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Satisfied
- Jeffrey F.
- Verified Homebuyer
- June 18, 2025
- Venice, FL
Ed our salesman was fantastic!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Frustrated with issues
- Frank R.
- Verified Homebuyer
- June 18, 2025
- Stockton, CA
Loan process was horrible, takes over four minutes to get hot water at the kitchen sink and they’re telling me that that that’s normal solar company went bankrupt. We can’t get hook up, Plumbing fixtures very not very good. HOA is a disaster. I am a general building contractor, great value for what you get. Just having issues. We shouldn’t be having no mail delivery yet. They told us six months or more. I have to go to the post office to get our mail which is 17 minutes away. I know most of these problems are not Lennar directly, but this neighborhood needs help just setting up our basic ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
A Great Place to Live
- Olympia P.
- Verified Homebuyer
- June 18, 2025
- Port Saint Lucie, FL
Benjamin was wonderful. Extremely knowledgeable. The staff is a true asset to Lennar. Especially Trent. Get's the job done. A true winner to your company. No matter what the situation is he is always pleasant and extremely helpful follows up and makes sure the job is completed and done correctly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy with their guidance through closing.
- David T.
- Verified Homebuyer
- June 18, 2025
- Punta Gorda, FL
I would recommend Lennar to my friends
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ronald
- Ronald M.
- Verified Homebuyer
- June 18, 2025
- Riverview, FL
No problem with my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Shockingly smooth
- Frank M.
- Verified Homebuyer
- June 18, 2025
- San Antonio, FL
We went from we’re just taking a look at an open house to unexpectedly buying a new construction home. For years we had been eyeing Medley homes for when the time was right. Then we met with Joe and we went over all the incentives and before you knew it we were putting a down payment. The entire purchasing process went incredibly smooth. Everything was transparent and amazing communication from everyone involved. We used Lennar Mortgage and title and it was all seamless. I’ve worked in the mortgage industry in the past and know home buying perils. I was completely in shock at how smooth ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bob
- Anonymous
- Verified Homebuyer
- June 18, 2025
- Englewood, FL
The project manager seems a vase, do not really control job qualities.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Quality one level home for a fair price
- James O.
- Verified Homebuyer
- June 18, 2025
- Huntley, IL
Been a great experience so far. Been in the home coming up on 60 days and the one issue we had was addressed the same day I brought it up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
John
- John C.
- Verified Homebuyer
- June 18, 2025
- Ocala, FL
Great experience from the salesperson to the loan agent to the builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
very good
- Christine S.
- Verified Homebuyer
- June 18, 2025
- Palm Bay, FL
good responses from builders and subs
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Good price paid not so good warranty
- Anonymous
- Verified Homebuyer
- June 18, 2025
- Cleveland, TX
I paid a good price for this home but I see many of the materials us3d to construct my home are poor or low quality that will not last more than 4 to 5 years like the exterior siding made out of compressed wood not cement hardy bia4ds. I also see loopholes to avoid some warranty repairs like trees that died 2 weeks after purchase date etc. Overall, good price but I will not buy a lennar home again. Thank you for the survey
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
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