Lennar Reviews

Worst experience ever. Completely unresponsive to any question we had. The minute we signed the agreement to purchase and sent over the deposit it was all down hill and a horrible experience. Buying are first home was suppose to be a memorable happy experience and all I have is frustration and buyers remorse because how bad the customer service was. 100% will not recommend buying a new Lennar home to anyone.

The Homebuying experience was terrible specially the financial approval process. IWe had a lot of issues with the loan process . We put 2/3 for downpayment and we really thought that was enough. The questioning of where we got our funds for downpayment to money paid on our debt even with records we provided were not enough. I guess the only positive thing for me came from the credit report not having my social security right. The prove of accounts that were not mine was troublesome . I went out of the Country to prove that those accounts showing in my credit report were not mine. After talking to a few neighbors that went thru the same I said well I was not the only one. I’m sorry I don’t have any positive feedback to give you. ... More

I was ok until I woke up one morning and my sliding glass door was physically open. I was ok until a construction worker used his code to open my front door and I had to run in terror to the door when I saw he was about to step into my house. I was told the builder code was removed on the day of closing. It was well over a month later when the worker walked into my house. The workers have utilized my electricity, blocked my driveway several times since I moved here and I had to go over to the agents office to get a sign to indicate "private residence" before anyone from Lennar did it. Although Lennar sent some one over to remove the door code again, I am just not sure they even care that I am over with the chaos of all the construction. I just expected so much more. Not removing the code from my lock was irresponsible on all fronts. ... More

My experience with Lennar has been frustrating and disappointing. There has been a lack of transparency and poor communication throughout the home-buying process. Aubry, the lender, failed to clearly explain unexpected increases in the purchase price and closing costs, and I was not informed when my loan was placed in suspension, causing unnecessary delays and stress. On top of that, the landscaping is poorly done and far below expectations. To make matters worse, their warranty representative, Issac, has been unprofessional and unsafe — frequently on his phone while driving through construction areas, failing to stop at stop signs, and even coming close to hitting me. These behaviors raise serious concerns about safety, professionalism, and overall quality of service. ... More

Will NOT recommend Lennar to anyone. From start to finish it was the most expensive mistake we made

We purchased a Lennar home in Seguin, TX in June 2025, and unfortunately, our experience has been extremely frustrating from start to finish. While the home design itself looked promising, the customer experience and build quality left much to be desired. From the beginning, Lennar seemed more focused on pushing the sale than supporting the buyer. After going under contract on May 14th, we were told we had to close by May 30th—barely over two weeks later—which felt rushed and inconsiderate, especially given the number of issues with the home. The reason given for the quick closing was so Lennar could hit their May numbers. The blue tape walk was a disappointment. We were told we only had an hour and a half to complete the inspection, which is far from reasonable for a brand-new home. Our associate, Joe, spent most of the time telling us to register our warranties rather than listening to our concerns. Worse, he left off about half the items we pointed out, including a glaring 3-foot-long 1/8" gap in the garage wall where we could see daylight coming through. When we came back for the re-walk—just two days before closing—virtually none of the problems had been addressed. The workmanship throughout the house was sloppy. Laborers left paint and caulk splattered on the wood floors, and there was a noticeable paint stain on the carpet. Trim pieces were unfinished or barely attached. It’s clear the laborers Lennar uses have little to no pride in their work, and there was no meaningful quality control. For a company of Lennar’s size and reputation, we expected far better. Bottom line: If you're considering buying a Lennar home, especially in the Seguin area, be cautious. Do your homework, demand thorough walk-throughs, and don’t be rushed into closing. The “Everything’s Included” motto seems to apply more to issues than to value. ... More

I was so excited to buy a Lennar home, but the escrow experience was horrible. I dealt with unresponsive escrow people, even calling the Homebuyer Concierge rep and never getting any follow up contact, which begs the question as to what kind of concierge services do they provide. The only thing they seemed interested in was getting their money. Plus, there were offers made that we never completed.

My home is brand new! You did not treat for roaches spiders. You left my front door open over night and I am still dealing with all the bugs in my house. I open my door the washer and dryer and we are hit with roaches that fall from the ceiling!!! We asked several times if the house was exterminated and we are told we don’t do that???? So we buy 270 dollar home for our first home ever and we paid for roaches!!! They are in my attic and my backyard is covered with them at night!!! I now have to pay for an exterminator to come to my home for a problem you guys gave me. When I asked the lady who did our walk about the roaches she giggled and said yep tree roaches we don’t treat for bugs. It was a known issue before we moved in and were promised it would be fixed. What they mean is they would come close the door they left open and not clean up all the dead bugs or treat for the roaches!!!!! To say I’m very disappointed is an understatement! I have an oven that’s only been used 3 times due to the breaker that flips off. Sent some out 2 times to tell me it’s the oven. ... More

I got sold a pretty affordable home. I had to put in a warranty claim to fix the floors and it’s been almost two months as of writing this review and it’s still not done. I’ve attempted to get a hold of people from Lennar all the way up to the CEO and have had little to no communication. They closed the warranty ticket over a month ago while I’m still waiting on a flooring company to come and rip out all the LVP flooring and replace it. I will never suggest someone buy a Lennar home at this point and highly discourage doing so if you can help it. No one has reached out to attempt to make things right while I still wait to be able to move into a house I’ll be paying a mortgage on before I can live there. ... More

Process at the beginning feels like a dream come true. After 40 days and 3 days before my closing, the nightmare starts. Lennar mortgage denied my application,n and they even care to ask for supporting documentation and anything regarding the denial, I tried to cancel everything with that denial, but Lennar insisted that it was not possible because 30 days had already passed by. After the process of getting approved by another bank because as for Lennar, I didn't have any other option, I was able to move in, I could notice bad quality, worst finishing. Conditions were not as expected since this should be a new home. What was supposed to be a dream come true was the worst decision I ever made. Definitely, I will not be using Lennar in the future. ... More

My experience from start to end was worst. Lost of lying from different Lennar Reps in terms of what they are telling verbally and cheating with signed doc. Hiding lot of details from customer up front. I made sure to convey my experience with my community who are heavy in investment in real estate to beware from scamming Lennar with all proofs I had. Thank you, Vimlesh

Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending department. Steven with the actual sales team on site was phenomenal and helped push the process along. Our file ended up being pushed to the higher ups who eventually got us across the finish line, but it felt as though they never wanted to close with the incentives initially offered. I would not purchase a home through Lennar ever again and had I known the extent of what my family would have been put through out of the gate, we would have never pursued this property. ... More

Lennar Sales’s agent is good. But, Lennar mortgage is one of the worst team to deal with. Not at all happy with their service and they are not helping customer. Because of their lack of last minute changes, have to spend 5k extra for loan points. I never recommend Lennar mortgage to anyone.

There is way too much to type but the overall process was awful. I am very disappointed in the entire process with Lennar and would not recommend to anyone honestly. I still have on going issues

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

The unit would be more valuable and flexible if it had 2 feet more width and depth. The garage is too small for the average car. Doors to narrow for multiple passing and closing without interference of some kind. Doors to narrow 28" throughout. 4-5 doors would have been better as Sliding doors.

I am licensed real estate agent, and this purchase is the worst experience I experienced in over 30 plus years in the business. I worked with Lennar previously and things did go smooth, but not this time. Things that went wrong : 1) I had a contingency to be respected. But it was ignored in the contract 2) house completion date that I was told was moved forward by 3 months which was not convenient at the time 3) steering toward “ Preffered lender”, which at first failed to communicate properly. Then, the “ best deal “ on mortgage rate was unacceptable, but the management did come thru here as they allowed outside lender at the last moment to step in 4) HOA document took a very long time to provide , and only got provided months after contract signing 5) walk through was done with no running water. This was communicated too late to cancel it. 6) items at walk through that were inoperable were put on the repair list, but not repaired prior to closing 7) repairing these items through Lennar warranty is proving to be difficult. ... More

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

Our experience was horrible was not told all info up front about fees and wasn’t told that any water that being used for lawn is considered water going into sewer which it’s not they should of put 2 water meters on . Al door to basement is to small should have been a 36in door so you can get things down there it’s a 36in stairwell. So we lose 1/3 of our house because doorway to small. Not a good experience at all I was charged for things starting sept 3 and we did not settle till sept 11

Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with purchase. ... More

Staff was not the most friendly or responsive Missed drywall inspection

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to this. They changed the closing date by 2 months, when we asked to advance the date by one day, they did not agree. It was very frustrating dealing with them. When it comes to the quality of the build, workmanship, or the materials used, we opened around 8 tickets in one month. That should tell you something. The only saving grace is that the warranty team is very efficient in addressing the multiple support tickets that we opened. We are not sure how many more we will open in the next 11 months. ... More

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

Terrible experience. I wouldn't and wont do it again.