Lennar Reviews

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through exterior stucco; nails showing through interior stucco; overall poor quality control; during our walk-through for final sign off, the interior of the home was dirty - no excuse for dusty floors, dirty tub and shower. Very disappointing. In years past I gave Lennar 5 stars. ... More

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, I might of been very upset, but got approved in 7 days and had closing the date Lanner was giving me. Don't waste your time using Lanner Mortgage , this happens to many people I hear. Tell them to keep their 12k off closing. ... More

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and poor customer care. ... More

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of expectations. Furthermore, communication throughout this process was lacking. As of today, I still do not have the keys to my new home, which was supposed to be handed over on July 31st. This delay has been exacerbated by poor-quality service and unfulfilled promises of remediation for the inconveniences experienced. In contrast to my previous home purchase last year with a different builder, where service and quality were exemplary, this experience has been notably distressing. I had hoped for a seamless transition into my new home, but instead, I have encountered significant challenges and delays. I urge you to address these concerns promptly and provide a resolution. Specifically, I request an update on the status of my home and keys, as well as a plan to rectify the outstanding issues with the property. ... More

The sales associates filled out our contracts incorrectly with simple mistakes and would not correct them when they were pointed out. Example incorrect contact information. They along with the mortgage team gave us understated estimates due to interest rates that did not match the offered interest rates. This was also not corrected when it was pointed out. The Lennar employees across multiple departments did not pay attention to the details and made sloppy mistakes that made the home buying experience difficult and frustrating. Once upper level management got involved to correct the mistakes things went smoothly. ... More

Buying experience with Lennar is just painful from Loan process to closure. Lack of information and so much of confusion created by the Loan officer, Insurance and everything enroute including closure with so much confusion on when is closing until the day before. So many issues even after closure that I couldn't rent out for a month just to fix the umpteen number of issues that took repeated tickets to be created for AC etc. The only one that I should recognize for being better is Mike on the maintenance side that raised prompt tickets for resolution despite so many repeated occurrences. I am surprised how Lennar became so big construction company with so many incompetent people working as if in a Government organization not caring about customers. I hope not to work with them ever. It's a waste to write this review to spend time on Lennar. But I am still writing to ensure they change and give better user experience for future buyers. ... More

This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone with a different builder! ... More

Poor customer service by sales agents .very rude and unprofessional responses.

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

The only good thing about this experience is Josh when i first bought the house. The lending process and about of defects in walkthrough, make me never want to recommend this company

Lennar's motto is "Everything's Included" yes... but... Things that are NOT included: Washer/Dryer, Door/drawer pulls for cabinets, fence, back yard, more than one bare thin coat of paint. During initial conversations we were told that there were closeout specials and that we could make an offer and things would be accepted, this was far from true. During the loan processes we were told that 4% was available, this was also far from true. There were a lot of places where it felt like Lennar made promises that they had no intention of keeping and it very much soured me to the experience. We still went through with the purchase, I'm happy with the neighborhood, but feel that the value for the money simply isn't there. ... More

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

One of the worst home buying experience I ever had. Do not recommend Lennar to anyone. Everything is terrible, starting from home buying experience to built quality. Bought two units in a span of 4 months and both the experiences are horrific and both the units built quality is subpar.

If I could give a 0 I would. I have barely been in my home a month and the paint is already chipping on this cheap siding y’all used. Some of the door knobs are loose. I called to get help with the thermostat you wanted to do a virtual call and couldn’t help with something so simple. I referred 2 friends which I’m sorry I did because y’all gave and is still giving 1 a bad experience. My sales person the one who sold me the house asked me who was my sales person when I went in the office to tell them that the fridge they promised me was not in my home. I was in total disbelief I said YOU ma’am. My house had so many things that needed to be done I couldn’t believe because of it being a new house. I was like did they think they were building it for a baby doll or dog. The shingles weren’t properly put on. I will not recommend anyone else to purchase a home with you all again. ... More

First, we do love the house. However, Lennar has been a nightmare to work with. Up until the middle of January, we were told our house would be ready at the end of April of 2024 which would have been perfect timing for us. On January 18th we were told that we would be closing 12 days later on January 30th, giving us almost no warning whatsoever. If we delayed closing at all they were going to charge us $300 per day (READ YOUR CONTRACT!) for the delay. So we said fine, let us get our inspector in, like we mentioned at the beginning. They told us "Well, you need 30 days notice before closing in order to have your own inspector come in." How is that possible when we only got 12 days notice of closing?? Then, when we did close, they wanted an additional 10K and then "we will send you a check for the 10K later" ABSOLUTELY NOT! We didn't close until 8 hours later because they never asked for the sourcing of a 10K transfer from a savings account and just figured we would pay the additional 10 thousand dollars. Then yesterday, our plumbing was extremely backed up where sewage was literally coming up the tub. Lennar's plumber came and said this is a county issue. The county came and said we warned Lennar this was going to happen, the entire block pipes had so much dirt in them that everyone was having these major issues! STAY AWAY FROM LENNAR. ... More

I've purchased three houses in my lifetime, but none of the experiences compare to the terrible service provided by Lennar. Starting with the sales team, they are excessively pushy and pressure you into making impulsive decisions. They employ scare tactics and provide misleading information about the property. I strongly advise against making impulsive decisions and recommend thoroughly checking all sales information before making a purchase. Additionally, the sales team will email you the contract but fail to go through it with you to explain any details. The lender team also significantly increases charges without bringing them to your attention. It seems as though they are aware that most buyers don't understand their confusing C2C statements and won't spend much time questioning them. Even if you manage to catch discrepancies by comparing C2C statements with those of other Lennar home buyers, they will attempt to distract you with mind games. I recommend hiring a lawyer or an educated individual who understands closings well to validate their charges. For example, the HOA contribution fee was stated as $100 in the flyer and contract, but they charged me $1050 in the C2C estimate. It's essential to check the loan rate lock, as they may still impose a delay fee on you if home delivery is late due to internal construction issues. There are countless issues you will encounter with the team, and it's incredibly frustrating. While their home quality is good (which is why I bought three houses from them), I had my lawyer help me validate the details for the second and third houses. I strongly urge you to validate all information with an expert. Doing so will save you from numerous headaches and thousands of dollars. ... More

Poor communication throughout the process. Failure of staff to communicate information and process things and respond to questions and queries in a timely manner if at all despite not even even financing the purchase. Poor complication at every level - sales, title, on site, etc….trying to get answers to anything during the process was someone kicking the can or passing the. Ucla to someone else who passed it to the next one and on and on. Also staff doesn’t seem to know what they’re doing or have the right information. Yup, overall just plain bad and glad it’s over.

Bad experience with lennar title.

When I came to Lennar I was looking for the home of my dreams a second home and I got stuck in a home that according to the Lennar seller was just an option and he force me to start the application and during the process he was going to help me to get in to the home I was looking, of course that never happened the guy really didn’t care . Due to my circumstances I accept to keep the home ,during home inspection I realize the cheap material that was used for the construction I’m afraid about a bad wind or rain I don’t think it will resist a storm . The warranty is only valid for a short period . The finance process was easy but I did not get the interest rate I was told on the beginning of the application despite an excelente credit score and 20%down payment it seems like they are in a hurry to sell their homes. ... More

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Workmanship is absolutely not known by contractors finish details are ignored the whole experience has been a nightm

Terrible overall experience. The salesman, salesman’s supervisor, concierge, Construction Foreman all were horrible. The lack of follow through and returning calls was unacceptable. The title company returned half of my calls until I closed then stopped returning my calls. Ken, who did the warranty walk through and sign off was great. I’m a seasoned investor and not a first time home buyer which is what they are used to dealing with. They prey on the ignorance of the buyer and don’t put the buyer first.

The customer service was terrible. We didn’t know what was going on from day to day. Representative didn’t want to answer phones