Lennar Reviews

The builders completely missed our change request order, had we not found it ourselves by driving by, it would have not been caught u til too late. This happened twice during the build. And don’t even think about trying to use their financing company, most unprofessional and joke of a lending company

Took 6 months to get a refund ....overall a bad experience

The sellers dont work

From incorrect colors and finishes to horrible, dead landscaping and a completely unresponsive contractor, we loved the process but were left with a home that was not exactly what we picked nor what we envisioned.

Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.

Lennar rushed us to close at the end of the month but the house was not ready. I gave 1 star on craftmanship because we have so many issues. Tiles are not level, trim work is poor, lumps under carpet, upstairs floor uneven, just to name a few issues.

This was a terrible experience and I will never recommend someone buying from Lennar. The houses will sell due to the location but overall. Worse experience with Lennar and communication and lying.

I contacted a Lennar representative about the holes in my backyard caused by the landscaping company. Customer care stated that someone would be out to correct the problem three weeks ago as of today 9-16-25 nothing has been done.

Wouldn’t recommend Lennar to anyone

After showing interest in the property our Lennar agent would not reply or answer any of our questions. It was almost impossible to get a response and even delayed our closing date. Our Lennar lending agent also lacked urgency in a market were rates were fluctuating daily. I wish we would have had better communication because the process caused a lot of stress and anxiety in a time when we should have been excited and celebrating our new home purchase.

Have an inspection prior to moving in.

I can't believe Lennar is using such a cheap floor. The engineered hard floor is sooo thin, a decent LVP is thicker than that. We only moved in for 1.5 months, some boards are already cracked, and lots of them are buckled up. I would rather they just leave the cement floor so that we can install a real engineered hardwood floor which will last for many years. For this current floor, it will not just cost us more to remove, it will be very dusty. What a disappointment!

Buying with Lennar was a nightmare. From start to finish the process was a circus. By the end of this adventure I was ready to pull the plug and start back over with a new builder. 100% would not recommend Lennar.

Although Pam, my sales rep, and Des, my builder rep did their best to accommodate, it’s obvious to me that Lennar’s puts profits over customers. No blinds or even towel / to racks. Lawn is embarrassingly awful. Kitchen island crooked. Kitchen countertops amateur job. Light switches in random /stupid places. I have 3 Lennar homes now. Won’t do it again.

Lennar is dishonest, deceiving, and shady

Overall experience was not what I expected. Staff is not friendly and staff does not call back to answers questions.

Horrible purchase. There was nothing good to discuss in terms of me closing on my new home. The only good thing to talk about was that the warranty people were great at responding to issues because they had to see me many times in the first month of purchase. On the other hand, for my blue tape inspection, they simply removed the blue tape off the wall and did not paint over where I asked them too. Also, the fridge that I negotiated to be apart of my closing deal did not have the water line installed correctly, which I thank the warranty people for fixing quickly. Another issue was that the dishwasher line was not installed correctly, then again warranty had to fix. The main issue was that my realtor and I were ghosted many times by our home consultant by the name of Lindsay. There would be many weeks between each text for a response with my realtor. In fact, she completely ghosted me the entire time until the day of closing and I have the text messages to prove it. I ask you properly train your construction managers in due diligence and pay attention to detail. Train your home consultants to have better customer service and not ghost people completely. Thank you, this will be the last time I ever buy a Lennar Home. ... More

Lack of communication on her part was ridiculous! Started buying process 8/24 and was not informed about a project manager until home was 6 weeks from being COMPLETE! No one called me for any inspections (drywall) of which I wanted to be included in. The only way I found out anything was that I went to the house EVERY weekend since August and made a list of questions and had to contact her for answers which took days for any response. My new neighbors informed me about a project manager and weekly emails of updates on the house of which I NEVER got. Paying this price for a home should include someone who cares about keeping the buyer informed. Jenny made a handsome paycheck on the sale of my house and it wasn't deserved. ... More

EverBe is an amazing community and really glad to have become part of it. However, the journey to get there with Lennar could have been so much better. I hope Lennar will use this as constructive feedback towards improving experience for other prospective home buyers in the future. Sales team - They were courteous, prompt and professional. - However, I felt really rushed with constant pressure to make purchase decisions in less than 24-48 hours. - Very few models were on display. It is so much easier to visualize a physical model. - A simple phone call inquiry to internet Sales team asking for advertised specials precluded me from working thru a real estate broker. Lennar sales team is probably paid for and compensated by Lennar and IMO act in best interest of the company as against the home buyer. If I had a choice, I would have gone with a real-estate broker that represents my best interest. - None of the incentives were disclosed upfront. Most of the incentives are only available to you if you avail services from Lennar groups/affiliates e.g. Mortgage, Insurance, Title and such. Some of the services had very high mark-ups and not very competitive. - The purchase contract was 70+ pages long and IMO, fairly skewed in favor of the Lennar with no provisions to change any language. It also did not give me much leverage against any disputes or contentions. Yes, there is a provision for arbitration, but as an individual buyer, do I want to really be spending my time there? Mortgage process - Team was definitely prompt, courteous and professional. - Website was very intuitive and user friendly. - By far the best part of the deal was the mortgage rate offered. I was appreciative of the Mortgage team describing the incentives that ideally should have been divulged during Sales process. - The consults provided by Miguel were exceptional. - The only opportunity, a month after closing, Lennar sold off my mortgage to another service provider, it was not seamless. A lot of the information such as flood insurance was not transferred over. I realized it after I started receiving notices from new provider. Concierge Service - There is absolutely NO collaboration within various Lennar groups (Sales, Mortgage, Construction, Customer Relationship, Title, insurance). It had become my full time job to make the siloed Lennar groups talk to each other - Lennar does have a dedicated concierge service. The concierge team was very courteous, professional and did their best to help. However, concierge had no leverage whatsoever in pursuing resolutions with any of the other Lennar groups/teams. - Any escalations to senior Lennar leadership was simply crickets. Title and closing team - Process was generally straightforward. - They have great options available for closing. In-person, remote notary and more. - The only snafu, they only handed over the home keys after closing. For the mailbox keys, we were given a runaround across all Lennar departments, post office and HOA. It took more than 45 days to get the mailbix keys. Meantime, a lot of the packages delivered sat there w/o us being able to access the mailbox Construction - By far our worst experience and the most arrogant of Lennar groups. - IMO, Lennar does not make it easy for the home buyers to bring in private inspector. - Construction has no set guidelines, checklists and were very reluctant to acknowledge any deficiencies whatsoever. E.g. Before closing, there were streaks of spilled concrete on the garage floor. When we brought it to their attention, construction’s response was the concrete floors are not warrantable. - Many items got categorized as cosmetic e.g a big star shaped dent in the bath tub. We struggled with the thought of having to live with a dent all our life when we paid full price for it. - Another example, when we opened the one of kitchen cabinets door, the panel fell to the floor. This was clearly poor workmanship and missing screws. Again non-warrantable was Lennar’s response. - The private inspection identified some major code violations. Construction wasted too much time trying to defer it to post close. I had to escalate it to the county inspector for enforcement. Since Lennar mortgage had locked the rate only for 45 days, they had their backs against the wall to fix it fast or pay for extension of rate lock. At that point, they wanted to take the easy way out and offered to part ways without accepting any wrongdoing. They were so cocky, they told me I would not incur any penalties if I walked away from the deal. Really? - Given the mistrust, I ordered a second round of inspections which still came out with significant issues. In the end, I spent almost $1000 in private inspections from my pocket. I had not really budgeted for that much cost for inspections. Post-close warranty - Given the experience with pre-close process, I was highly skeptical on what to expect. However they have pleasantly surprised me. - I do like their online ticketing system to report warranty items and setup of virtual appointments to understand the issue. - Lee, Lilly and Katrina have been fairly responsive and so far fixed quite a few pre-close mess-ups by construction. e.g. AC compressor did not work day one, thermostat was not BT capable, rekeying of locks, electrical issues with outlets and some more. Misc. - IMO, the pre-closing walk-thru was a wasted opportunity by Lennar. Sales team and CRM failed to highlight many cool standard features that come with the house, e.g irrigation system, a ring door bell, wifi operated door lock, grass moving included in HOA dues, 1 year termite warranty and more. - I wish Lennar could have made an upgrade package available for extra cost with some common sense items e.g. get a better dishwasher instead of the one with cheap plastic interior, an OTR exhaust to the exterior, a wifi capable garage door opener and such. ... More

I was so excited to buy my first home. I was consistently sold a false narrative and dragged through this process. It was quite miserable from beginning to end.

I love my new home BUT the process was not pleasant. The mortage company was not very good. I was told multiple quotes as to how much I was going to need for closing. My closing date was a nightmare, the Benito and (the other woman s name I can't remember) were not great.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

My experience was the worst probably in this community. I started off renting first. When I was renting I had an excellent experience in the community so I decided to start the process of buying. As I was looking around to different communities my husband wanted to stay in the same community we currently were looking into. He talked to the woman in the front office to see if or what we can do. She gave him a number to a man named Oliver. Oliver contacted and started the process. We put the earnest money down and just did what we were supposed to do as buyers. I put my 60 days notice into the rental company. Anticipating that since we had the go that we were clear to move. We did the celebration and it came down to the closing day and in the morning of the closing day Oliver called upset and told us we were denied due to 2 hours on my pay check. (It was short due to the holiday time, I had no PTO because I just started working as a nurse) I was devastated. My husband contacted the agents boss and they referred us to another company. At this point, I was just going to rent. The funny thing is I found a renter that was going to rent the same house that I was going to buy. So a man named Stephen contacted me from another lender. I told him what happened and that I was not convinced that he can get me approved. His exact words "I understand that you had a horrible experience, give me 3 days and if I don't get you approved you can go and rent"....3 days come I get the call that I was approved. With me being still distraught. I still was not convinced, because we were denied the day of the closing. Stephen knew. He still wanted to prove to me that he was able to do what he promised. I handed in the same documents that I did to Oliver. I went to my closing within 2 weeks. I thank Stephen and the NorthStar team for getting us approved. Now the reason why I gave a 1 star for "Overall home buying experience". I felt like 2 certain people in the office NOT Tiona (I apologize if I spelled her name wrong) was intentionally trying not to give us this house. The sad part about it is that out of all of the same houses they built they continuously showed the house to others and allowed them to go in there with there shoes on during bad weather. (Mind you I rented a house right behind the home we were buying.) So we seen everything. They could of shown the home across the street to it. But they didn't! I even requested if the people they shown the house too could put on shoe covers. Never happened. The reason why I put a 2 stars for "Quality of workmanship and materials" you don't see the quality of the home until after you move into it. I will put the best I can to make it mine but the home was put up fast and there are little issues that we have been taking pictures and recording. The drywall is coming apart like buckling, the was does not come out of the showers, the caulking is half done. Carpet was dirty. Blinds was not put up right to where it would turn all of the way. When we moved in the next day I go outside someone intentionally stomped my pretty bushes over. They are completely damaged. I was so upset. So I am in the process to replace them within the next few weeks and putting up security cameras. Lots more. Trustworthiness is a 1 star because they promised to do things that still weren't done. The value for the price paid. I gave a 4 star only because this is what the house was appraised at. I feel that after looking at other communities in the same price range they are more valuable. Although, I like my home. I was just turned off from the entire experience with Lennar. The reason why I put a 1 star the the "Responsiveness to issues, is because EVERYTIME I would ask for something I felt like a black sheep of the community. I am the ONLY owner that does NOT have that cute little "Private Residence sign" the most hurtful part to this is when I asked Tiona. She told me to come and get it from the office. I sent my son and the other agent in the office told him she had no sticks to the sign, so he came home and said that she said that she will bring it tomorrow. The most hurtful part is the next day I come home "ALL" of the new owners on the street (8 people) had their little "Private Residents Sign" on their yard and they are not even moved in yet. So my husband went and bought me two black signs to make me feel better. He tried but again it does not feel the same. :( I am going to put this review on every platform. I wish I went through another community maybe my review would have been different! ... More

The overall process is lack of consideration from customers interest. Bad loan processes, so-so home quality, and after purchase support is not caring