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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21135 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21135 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Claudia

  • Calidum 4.
  • Verified HomeBuyer
  • March 18, 2025
  • Cleveland, TX

Ana and her team were spectacular! They walked us through each step in the purchase of our home. We felt very supported and informed throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Improvement needed

  • Bridgett A.
  • Verified HomeBuyer
  • March 18, 2025
  • Punta Gorda, FL

House wasn’t ready for the walkthrough. Quality of the workmanship was not what I expected out of Lennar and with the price of the home. With a lot of community things got resolved. After the closing the whole process of getting house keys, mailbox keys, gate pass and getting everything changed into our names and learning all the process and multiple sites has been stressful. I feel things could be streamlined so the whole process is not so stressful with closing and moving.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Great experience!

  • Susana W.
  • Verified HomeBuyer
  • March 18, 2025
  • Bulverde, TX

We couldn’t be happier with our experience! From the beginning, their team was professional, communicative, and truly committed to quality craftsmanship. The entire process—from selecting our floor plan to the final walkthrough—was smooth. The attention to detail in our home is impressive, and the quality of materials and finishes exceeded our expectations. Any questions or concerns we had were addressed promptly, making the home-buying experience stress-free. We love our new home and highly recommend Lennar to anyone looking for a beautifully built, high-quality home. Thank you for ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trust but Verify

  • Ernesto M.
  • Verified HomeBuyer
  • March 18, 2025
  • San Antonio, TX

Overall process was relatively simple, with all of it being conducted through their online applications. The part of the process that ultimately left a bad taste was after closing. The house was not cleaned as our representative Bert had assured me. The bathrooms (especially showers) were filthy, the floor in the hallways were muddy, baseboards dirty, etc. After multiple messages, the construction manager finally arranged for a cleaner to come, who by the looks of it only swept the floor. My family and I ultimately were responsible for the cleaning after closing since my messages to Bert and ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Warranty

  • Ronda H.
  • Verified HomeBuyer
  • March 18, 2025
  • Princeton, TX

My experiences were horrible when it came to get items that were falling apart repaired. It has been an inconvenience with the scheduling to get things fixed. Not available on the weekends and in order to get things repaired you must take a half of day off losing income for the issues that came with a new build

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 2

New Home

  • Timothy Z.
  • Verified HomeBuyer
  • March 17, 2025
  • Punta Gorda, FL

We love Webbs Reserve. Closing did not go smoothly and the lack of communication from Lennar was disappointing. They have been responsive to requests for service since we closed. Make sure to go through the fine details of the contract to look for additional “hidden” charges.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

An extremely rushed experience

  • Arthur D.
  • Verified HomeBuyer
  • March 16, 2025
  • Longs, SC

Overall, my wife and I love our new home. But buyer beware, the sheetrock, painting and trim work sucks. Never realized we had to get our own garage door opener. Was told garage was paint ready, it's not. it's primer ready at best. Between giving first and second deposit, garage floor developed cracks. Was told it was within Lennar's tolerances, lol. It's not within mine. Lennar did put down an epoxy floor when I was ready to walk away from the deal. We were told the pool would be ready in April, not looking like it at this point. It was a total joy working with Chris J in the Lennar mortgage ...

Lennar responded:
Good morning, Arthur. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with workmanship and cleanliness, especially on such an important day. We appreciate your positive feedback about working with Chris J in the Lennar mortgage department. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 5

Everything went smoothly.

  • Anonymous
  • Verified HomeBuyer
  • March 15, 2025
  • Medina, MN

From start to finish the process was great. Easy to follow directions and knowledgeable people. So much better than some of the other experiences we have had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Seamless home purchasing experience

  • Girija K.
  • Verified HomeBuyer
  • March 15, 2025
  • Pottstown, PA

It was really a seamless experience that we experienced with Lennar while we purchased our investment home. Price was also reasonable.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

A lot of appliances not working

  • Yue Z.
  • Verified HomeBuyer
  • March 15, 2025
  • Fulshear, TX

Lights blinkers, washers not working, and no water coming out of kitchen faucet.

Lennar responded:
Good afternoon ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Did not think of buyers

  • Clarissa E.
  • Verified HomeBuyer
  • March 15, 2025
  • San Antonio, TX

I purchased a home Lennar. They did not pressure wash my driveway. They didn’t clean my yard after I purchased it. I had to ask them twice. The “free grass” I got is actually making me pay extra to get treated and my landscaper just told me I need to get all new grass. The HOA is asking me to get my yard treated

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Brad

  • James P.
  • Verified HomeBuyer
  • March 14, 2025
  • Madison, AL

It was pretty straightforward and they had good incentives.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome Buying Experience

  • St. B.
  • Verified HomeBuyer
  • March 13, 2025
  • Von Ormy, TX

Lennar was a great home for my investment purchase

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Process Improvements Needed

  • Kevin G.
  • Verified HomeBuyer
  • March 13, 2025
  • Statesville, NC

The purchase process was more difficult than expected. Had to make numerous requests because the electronic system was challenging. Identified numerous blue and green tape items and some were missed or not repaired. QA/QC Program is in need of revamping or people really need to administer it. Upon closing keys did not open my doors. Dishwasher was not installed correctly. They are working to address these things now.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Got It Closed!

  • Kimberly A.
  • Verified HomeBuyer
  • March 13, 2025
  • Hockley, TX

Thanks, our tenants are happy with the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My backyard is a swamp

  • Anonymous
  • Verified HomeBuyer
  • March 13, 2025
  • Snellville, GA

I have a “swale” in my backyard that remains constantly wet, regardless of dry weather. Despite multiple dry days, the area never dries out. When I walked outside, I found not only standing water but also frogs and mosquitoes breeding in what has essentially become a stagnant puddle. I was assured by the builder and the seller that it was nothing to worry about but the issue has become worse and no one seems to want to help resolve the issue.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home.
If you would like help following up with this concern, please send an email to CorporateCustomerCare@Lennar.com with details of your concern and referencing this review.
Sincerely, Lennar Corporate Customer Care.

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 1

Great experience

  • Debra M.
  • Verified HomeBuyer
  • March 13, 2025
  • Parrish, FL

Very pleased with the Lennar experience with one exception. Too many cooks so to speak. We were supposed to have one person help coordinate everything but instead we ended up having to deal with at least 5 different people/departments. Coordination would have been appreciated.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

New home information and communication lacking

  • Michael L.
  • Verified HomeBuyer
  • March 13, 2025
  • Kissimmee, FL

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

Lennar responded:
Good afternoon ...

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 1

An Average Experience

  • Gurpuneet S.
  • Verified HomeBuyer
  • March 12, 2025
  • Liberty Lake, WA

HOA fees too high. Green spaces are very less

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great place but bad post sale

  • Antonio A.
  • Verified HomeBuyer
  • March 12, 2025
  • Clermont, FL

All the process before closing was amazing, great community but the post sale process is lack, some of the post sales consultants doesn’t read the cases properly or just close the cases w/o any justification.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar personnel were very attentive in getting any issues we might have had resolved.

  • Gary T.
  • Verified HomeBuyer
  • March 12, 2025
  • Santa Clarita, CA

Home quality issues were resolved and they were very cooperative in resolving any issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

From jan 17 since the day we closed we have been following up for street lights with no resolution as of now ie 12th march 2025

  • Sneha M.
  • Verified HomeBuyer
  • March 12, 2025
  • Peoria, AZ

Till we closed everything seemed good later for all complaints we are just being ignored

Lennar responded:
Good afternoon Ms. Sneha, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Terrible communication

  • Nate Y.
  • Verified HomeBuyer
  • March 12, 2025
  • Punta Gorda, FL

Overall poor communication from start to post close. More issues with workmanship than we can count. Should’ve done more research upfront. Lower end priced community, so you get what you pay for. We were excited about the amenities. House is sub par

Lennar responded:
Good afternoon, Nate, Thank you for sharing your experience with us. We are sorry to hear that you experienced poor communication throughout your Homebuying journey and have encountered workmanship issues with your new home. We hope that as a Homeowner, we can provide a better experience moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Great

  • Stephen P.
  • Verified HomeBuyer
  • March 12, 2025
  • Dunnellon, FL

Everything was wonderful except for our closing, which went very well once we started but waiting six hours to close is not acceptable for us

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Easier than signing a lease!

  • Nadia S.
  • Verified HomeBuyer
  • March 12, 2025
  • Princeton, TX

Was so surprised how seamless the process was from searching to finding the right lender. A new build just outside the city in a quiet area that starting to be developed. Excited to host in my new space and see what comes of the surrounding areas.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

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