Lennar Reviews

Bad builder bad comunication Bad material Bad representatives Bad.

very regular route and very regular arrangements. very basic materials

Buying from Lennar was like being bullied into a deal. When we bought the house they shortcut a lot of things. The sub contractors were not caring at all about their craft. Lennar forced us to stick to the contract even though they were weeks behind on their work. The final walkthrough was scheduled after the closing date. They refused to budge on adjusting time frames and owning up to the work that needed to get done. By the time final walkthrough happened. They needed to touch up all the baseboards in the house and repaint/repair a lot of areas. Lennar also refused to follow specs. Not giving us closets and grass with sprinklers as promised. Throwing $5 bag of mulch down and calling it done. We have constant leaks and flooding in the garage because the house was built wrong. Customer service promise to resolve issues but schedule weeks out. I will look into legal actions but buyer beware!!! ... More

Drywall work is some of the worst I’ve seen. I will have to do the repairs myself. The repairs Lennar had done are crap at best. As bad as the drywall is the painting and caulking is way worse. It took two months to get our mailbox keys. My wife called to get answers and was yelled at. This box isn’t big enough for all our complaints.

Lennar builds so cheap, finishing work absolutely horrible, rush to close to make there quarter. Not even the faucets are strait... on the other side, they have some good people that respond and work hard with their limited resources. Fantastic property, amenities and neighbors!

Just not a good experience in any way except Travis our concierge. We feel mislead and ripped off. Delays. Horrible communication. We knew Lennar is not a top builder, but we’re not expecting this? Ever heard of closing at 11P? Ever heard of a builder trying to coverup a breakin during construction? You will.

We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.

I feel like cheated by the front agent with the bidding process. They have made not go with the realtor stating that we would have an advantage. Later we found that it is an absolute lie. They have lied us at corporate level.

Poor supervision of Sub contractor's workmanship. Low quality hardware. Lack of hardware: No towel bars. No backing for towel bars. Careless / unnecessary damage to finished items like walls, concrete, pavers, windows, etc. while being built. Things that can't be repaired Complete disregard for buyers desire to have a few simple additions to the home while being built: Refusal to add an outlet, light, or insulate walls Lack of follow through to ensure deficiencies found on walk through are repaired properly or at all. ( I took five inspections to get to closing and at the end I finally gave up and decided to fix some things myself) ... More

I personally didn’t have a good experience at all when purchasing my home. My loan officer was fired days before my original closing date. Supposedly she didn’t upload any of my documents to my folder and I basically had to start from scratch with a new loan officer. This process pushed me back another 3 months. This was very inconvenient to my life because I had to make adjustments and spend a lot of unnecessary money in order for my family to be good while we wait on our home. No extra incentive for their former employees mistakes, no one reaching out to check in or being responsive when I reached out. I literally have messages/emails in my phone that were never responded to till this day. I heard great things about Lennar previous to this experience but I have not one Great thing to say about Lennar and my experience with them. I would of backed out and went a different route if I could go back in time but I was giving the benefit of the doubt to a company that constantly gave me the run around. ... More

Houses are ok but the buying process with the builder and their relator is terrible. At a minimum if you want one of their homes get your own relatpr don't use theirs.

The communication with Lenar and especially with the saleswoman was terribly bad, no one gave us an answer to our questions, the communication was a disaster, in addition to the delivery many novelties and low quality products.

Two months after my closing, I haven't received my keys yet. Nobody from Lennar is capable of giving me a straight answer. I don't get why you rush the closing like crazy if you are not ready to provide me with my keys. Really disappointed at the level of service provided by Lennar. It's like there is no management at all in this company. Nobody takes any responsibility.

I was told I had to rewrite this because my first review was too strong. Our home buying experience was less than satisfying. Our salesperson, once the papers were signed, disappeared. Many emails and text messages were ignored. Not very comforting. We even recommended that a friend buy in the neighborhood. They did. Do you think it may have been nice if our salesperson reached out to us and said thank you for the referral. Of course not. We will move again for sure. But if this salesperson has anything to do with our next development, we will move on.

I could never receive an immediate answer on any issue, every reply took anywhere from 3 - 14 days. Every concern regarding the build of my home was either disregarded or denied. 3rd Party walk-through was never performed as promised. 90% of blue tape items noted as deficient were not completed and then bent over a barrel to sign-off and close or incur fees. If given a choice, I would never deal with LENNAR again, but I don't think that any other builder in this current climate would be any different or better. Things got so bad that I tried to get out of my Celebration Walk and couldn't because it was a condition of closing. Most awkward closing ever! Didn't say a word all day, had my real estate agent deal with the LENNAR staff, signed off, and then threw everybody out of my house. Would never go through this process again! Feel dismissed, frustrated, I have issues that I now have to address personally out of my pocket, and ignored. LENNAR assumes responsibility for nothing after they have your down-payment. Hard pass! ... More

The Sales is like buy it or leave it attitude. Orientation guy super rude, had to complain to re- schedule. Title not smooth too, waiting in the lobby for 4 hours, no one come out say a word. Until buyer go inside asking for help. Maybe I am not a rich value buyer for them, but they won’t make a penny from me in the future.

1. Every Loan processor that was involved with our loan, whether it were a Senior Loan Processor or not, kept asking for the same documents repeatedly after they have been sent. We were emailed on 9/5/23, 9/8/23, 9/14/23, 9/15/23 to provide a copy of social security card, but we were informed by Bryan D. that the 1099 form would suffice as a form of their SSN. 2. With said loan processors, they kept insisting that there was a bank account that had belonged to me and my husband, when they actually belonged to my in-laws, even after being told countless times that it did not belong to us. 3. Loan Processor, Bryan D., was asked several times what the interest rate and monthly payments were and he had refrained from sending that specific information. I do not feel comfortable, nor do I think it is right, to have to walk into my closing appointment with absolutely no idea what my costs will be. Would anybody feel comfortable with this? Or am I just another paycheck for you all, so my interests don’t matter? 4. The incompetent communication between the New Home consultant and the Construction manager regarding the appliances being installed prior to the third party home inspection. 5. I scheduled the original NHO virtually with Kristine M., who is a part of the Homebuyer concierge, since that was an option, but at the time of the appointment, no one reached out to me to give me any FaceTime call or zoom meeting link when I tried reaching out for this information. In fact, no one confirmed the appointment with me at all. 6. My parents were with me during the second walk through on 9/19. During the third walk through, on 9/21, we were not informed Nicole C. that we could not have my parents do the walkthrough for us. My husband and I cannot take off days easily as we both work Monday-Friday from 8-5. My in laws, who are the co-signers, are out of the country. And my husband and I had taken 9/22 off for closing. Coincidentally, I could not schedule anything after 5pm due to Lennar’s schedule for their employees. I figured with our circumstance with the other two co-signers being in a different country, having my parents proxy would be alright since they went to the second walk through with me. 7. During the third walk through, everything that was discussed during the walk through from 9/19 was NOT addressed and the house was extremely dirty a DAY BEFORE closing. We requested another walk through same day at 530pm. I was informed by the New Home Consultant, Diana M. that we would be meeting with another Customer Rep Jose M. as a courtesy because he doesn’t get paid overtime. This gentleman did not show up with the walk through list and was unprepared. We were informed to be on time since this was a courtesy from Lennar, but he came unprepared..? There would not have to had been a FOURTH walk through if everything that was discussed during the SECOND walk through had been addressed appropriately. And, my parents’ time would not have been wasted. This caused the paperwork that Lennar Mortgage needed to be pushed back because we needed to wait for the builder to sign off the statement. I do not appreciate the number of walkthroughs being blamed on us because had everything been addressed, only ONE would have been needed. 8. The New Home Consultant Diana M. was not very pleasant with me on the phone when she had informed me that my father was disrespectful to the customer care representatives and stormed off during the second walk through. This was completely false information, as she wasn’t even there at the walk through, nor has he even met her. 9. On closing day, we were to do the closing remotely for the convenience of my in laws since they are in the Philippines, a different country, meaning 13+ hours ahead of us. We received the notarization linvitation link at noon, which is 1am in the Philippines. We were informed that as long as everyone signs before 4pm and funds are received, we would be able to receive the keys to the house. We’ve told Lennar Mortgage countless times that the co-signers were OUT OF THE COUNTRY and the time difference is crucial for documents that were given to us with two day deadlines. 10. There was an IT issue with the Proof Closing team. As that issue was being resolved, my husband and I made our way to Lennar title to make sure we make it on time to drop off the closing fee funds and I could do my portion of the notarizing on the way so we can make the deadline to receive the keys. 11. As I start my process with speaking to a notary Ralph W, he immediately noticed that my first name on my drivers license does not match the signed documents that were signed. The notary wanted me to reach out to the loan officer, Bryan D., to see how we would proceed with this issue. We waited several minutes before calling to ask him if he saw our text message regarding the issue. He never did. We never got to close on our house the day we were supposed to due to this department’s incompetence. 11. With three Loan Processors, Bryan D., Mel J., Christine S., two of them being Senior Loan Processors, Mel J. and Christine S., they all still missed the fact that my Drivers License and SSN card have different first names. This was not caught until our CLOSING day when it should have been caught day one. And that is to name A FEW mistakes that Lennar has made. Lennar has made my husband’s and my first time home buyer experience the worst experience we’ve ever had. There was no care, there was no compassion, and there was no initiative to help when we needed it most. When it comes to something that they need, they need it ASAP. But, when it comes to something that you need, everyone drags their feet and points their finger with nothing getting done. They’ll just give you a $150 Amazon gift card when they get your name wrong. ... More

You know what, I've typed this review out a couple of times already and at this point I'm sick of talking about it, writing about, complaining about it to people that don't seem to care. I'm now stuck with a half a million dollar home and I don't trust anything in the closed walls. Just make sure you do your research, read reviews etc for Lennar. Its the build of the home itself, the subcontractors, and whoever else worked on it and tried hiding problems that I continue to find.

My home buying experience was horrible. It started from the salesman to the loan officer. They lacked customer service skills, respect, and information. For all the trouble I went thru to purchase my home, in the end it was not worth it. So many defiencies, lack of workmanship, and the lack of responsibility. I would not recommend Lennar to anyone. I wish I would have done my homework beforehand.

I will start by saying I was looking forward to a great new construction buying experience, especially since my wife spoke highly of them based on her prior experiences with Lennar. She had attended Lennar's informational open houses for brokers over the years, received their sales materials, and heard verbal promises, which were also documented in print. This positive anticipation made the subsequent disappointments and shortcomings even more disheartening. The entire purchasing process was deeply flawed. Despite having an attorney designated to receive correspondence, the sales office ignored this crucial detail. Communication regarding issues was virtually non-existent, and any attempts to rectify them were made at the last minute after our agent relentlessly pursued the matter with the buyer. They repeatedly denied any issues with drainage, even though neighboring properties faced similar problems. Those neighbors filed complaints, and their issues were resolved, but we were left without any response. This glaring disconnect in communication and disregard for our attorney handling the closing was evident. The client continually received a request to resign a contract after we were out of attorney review, and after the agent advised the sales office, they still ignored the buyer's request to send all correspondence to their attorney, since they were out of state and had hired an attorney to handle the closing. The drainage problems even forced us to pay extra to extend our rate and delayed the closing. To make matters worse, the issues with the house, including sprinklers hitting the property and not functioning, were never addressed. It became apparent that they only acknowledged our concerns after we took possession of the home. The actual closing was a frosty, unprofessional affair. We were ushered into a room without a warm welcome, no customer service courtesy, not even an offer of water. No congratulations or any show of appreciation. This was, without a doubt, the worst experience in my wife's 20 years of dealing with real estate closings. She had never encountered such issues with closings and communication. She shudders to think how another client might have felt. As an agent, she feels the need to prepare future clients for the Lennar disconnect and plans to bring her own coffee and water to a Lennar closing, even though they had a full kitchen and coffee center they walked us by. It was an experience that felt incredibly cold and unprofessional. Even during the closing, there was a lack of a Lennar representative. It's unclear where the ball was dropped, especially considering Lennar had set the closing date and claimed time was of the essence. We were ready to close on time from day one, but the house was not. We closed with a broken glass window, and the most perplexing part is that they didn't even provide a fire extinguisher in the home, despite having a Certificate of Occupancy issued. Do I at least get a fire extinguisher? The workers couldn't be blamed for the issues I requested to be fixed inside; they were done well, and the glass was eventually replaced, albeit with some delay due to back orders that were beyond their control. Lennar falsely advertised various features, like the 200-amp service, which turned out to be only 100 amps. They also claimed soft-close cabinet doors and a stone elevation that wasn't as promised in all their materials and paid for as a premium elevation site. It was an unprofessional experience all around. The construction head was the only one who made any significant efforts to address our concerns, and he deserves five stars for his dedication. Regrettably, no one else at Lennar seemed to care enough to rectify the false advertising. After moving in, I was finally able to get the sprinklers fixed. It's too soon to comment on the quality and workmanship; only time will tell. What's particularly concerning is that they did not allow a buyer's inspection prior to closing or during the attorney review, which will undoubtedly make everyone leery in the future. ... More

My overall home buying experience was stressful and almost traumatic. By far the worst purchasing experience I've ever dealt with. There was an extreme lack of communication with everyone involved. My closing date was moved up without my knowledge only to satisfy the managers' quota for the month. I felt more like a number on a sales performance board than an actual customer making one of the most important purchasing decisions of my life. My interest rate was changed from what was discussed so I had to follow up multiple times to have it changed back. The house repairs were not fixed from the orientation by the time of my closing date, but I was still forced to close on that day. Lennar (although at fault for not fulfilling their obligations) gave me an ultimatum to close on the 28th of August or I would lose out on the deal. No one was sympathetic to my frustrations. I've purchased a home in the past, so I know the difference between good customer service and whatever it is that Lennar calls this. ... More

Nothing but issues. Broken stove paint all over floor prices of floor not installed correctly dishwasher installed on wrong side,

Will never buy a lennar home again , nor could I recommend anyone else to buy one

Terrible experience. We pushed to close on a house that was not finished and poorly constructed. We still have extensive damage that needs to be repaired.

1. poor communication within departments; no one takes ownership; it's a pass-the-hot potato mentality. We were told.. “to sign this” with no exceptions or you can't close, with issues pending. House was dirty with bugs and spider, paint in the rugs. 2. Day one range did not work, had to wait 3 weeks to get it fix, and no one cared. 3. Electrical issues, took you 31/2 weeks to get it fixed, and you knew it was a known issue. You could care less if we had power. 4. Loan officer's poor communication had to chase the officer down to lock in my rate. 5. Would not recommend