Lennar Reviews

Lennar is the only affordable builder in San Antonio and they take advantage of that distinction. Lowest quality builder grade materials are used. Construction manager lied three different times that issues identified by third-party inspector were resolved. Later, he couldn't distinguish between main water line or hot/cold water lines. Internet service is mandatory so that builder receives a kickback for every new buyer and it is NOT included in your HOA fees. There is an additional monthly charge. HOA received over $1,000 in closing documents even though no one could explain the charges accurately. Expect very little and you won't be disappointed. ... More

This is our third brand new home and we’ve been consistently disappointed with the quality of the Lennar home. Cheap carpet, no handles on any cabinets, dirty when we moved in, cabinets hung so high that the top shelves are unreachable (we’ve never had cabinets that were placed so oddly high), extremely loud furnace in the middle of the home. Zero stars. Disappointed buyer.

Terrible Builder!!! You are just a number. Changed finish products without notification. Used more inexpensive and cheaper materials. Numerous examples; 2 foot on center studs in house not 16”, very shorty workmanship. No cold water due to water for complex coming from water tank on mountain, not disclosed! Endless issues. Would NOT recommend Lennar to anyone!

Had A completely terrible experience due to Moving in 2 Months ahead before I ever even had grass installed. Terrible as far as overall Experience Definitely Started out with a great Experience until I moved in then it was like you purchased we no longer care about you. There's A bunch of Minor things we noticed wrong as time passed, But doesn't matter I already paid. They Take your Money and run instead of making things right I also Have chips in my fence form them getting ground ready for the Sprinkler set up, Contractors left trash in yard also

The entire process was negative. The salesperson was clueless. The loan officers were unprofessional. The construction manager was helpful. The title person would not return my call. She gave me the wrong cost to closing. I can not recommend Lennar to anyone.

Buying with Lennar has been an absolute nightmare. There have been so many issues, I don’t even know where to begin. On my initial walk-through, I found over 30+ issues. By the second walk-through (which they scheduled the same day as closing), many items were still not completed. On closing day, I had a notary scheduled at my home at 12pm. Both the construction manager and my home concierge, Paul, assured me that everything would be fixed within 45 minutes. I knew that was unrealistic given the amount of outstanding items, and of course, when I returned nothing was done. I was told if I didn’t close that day, I wouldn’t be able to close until after July and would have to restart my entire approval process. Under that pressure, I closed—based on promises that repairs would be completed right away. The construction managers, Myles and Raphael, along with their boss Jose, ended up coming to my home seven times (if not more, to be honest). Despite their repeated visits, most items weren’t finished until three weeks after closing. Some are still not done almost two months later. For example, my refrigerator door and oven drawer were both oxidized and supposed to be replaced—this was clearly documented in my walk-through notes. Yet today, they’re still not replaced. Myles has stopped responding, and Dee who has been extremely rude (I even have text messages to prove it)—is now telling me to file a warranty claim, claiming Myles and Raphael never promised replacements. That is a complete contradiction of what I was told and what was written down in my walk sheet with MYLES. Since I’ve moved in, I’ve already had to put in 13 work orders—and to top it all off, my AC is already leaking. How great is that? The level of disorganization, lack of accountability, and dishonesty I’ve experienced with Lennar is unacceptable. This has been nothing but stress, broken promises, and poor communication. To top it off my “real estate agent was mia through the entire process I didn’t seem him until week two of this nightmare no show for my celebration walk or closing. I was handed keys by a construction member. What a celebratory day…. I would never recommend Lennar to anyone, and I will be sharing my experience by word of mouth so others don’t go through the same ordeal. Even after all this I was “supposed” to be contacted by someone and never happened. ... More

Probably the worst home buying experience we have ever had. The lack of communication between the sales, title, mortgage, and construction team is unbelievable. The property we originally had under contract was advertised on their website with a set of finish selections, which we were told were incorrect by the time we received the contract. The MLS listed pricing and commission were also conveniently "incorrectly listed" according to our sales person, Raquel. We reluctantly went through with executing the contract because we really liked the floor plan. Luckily, two months in, another house with the same plan and the actual finishes we originally thought we were getting became available. So we asked Lennar if we could switch our contract over, which they agreed with the caveat that we would close by the end of May (2 weeks away) versus our original closing date of first week of July. It was a mad dash to their finishing line for the next two weeks as the lending team was less than courteous about timely requests of needed documentation. We would receive requests late at night for documents to be uploaded the same night. Mind you, some of these documents we didn't even have on hand and had to request through out banks. We were lucky that we have direct contact to our bankers and that was the only way we were even able to close. Week of closing, we were told the underwriters had approved our file and that we could sign early even though closing was on Friday. We went ahead and signed via remote notary a few days before closing, only to find out a credit issue that the credit repair team had been chasing down for us was resolved and our entire loan needed to be underwritten again. As a result, our signed documents were now null and void and we would have to pay a second round of remote notary. To which, our lender, Nolan, responded that they had no idea our credit issue would have been resolved by the time we closed. For a credit issue that was discovered back in March when we initially pre-qualified for the loan, this was unacceptable. Closing day was a disaster as new documents didn't arrive until the afternoon and the lender was rushing us to finish signing. Meanwhile, the sales team contacted us in the morning to schedule a pickup time for our keys. We ended up receiving keys to our house before we even closed and funded. In terms of the quality of construction, our project manager assured us during our first walkthrough that they went through with a fine-tooth comb and looked at all issues for us prior to us arriving. However, we walked through the weekend after our initial walkthrough and noticed several more items that had been missed. We were lucky that Lennar agreed to fix the items even though their policy states that anything not noted during the initial walkthrough would not be addressed. The day before closing, during our final walkthrough, we were told by the builder that they would be moving our fence line the following week. There was no other information regarding layout or the reasoning for the move. This went on for almost 6 weeks and we are now left with one part of our fence removed and visible patches in our siding from the original fence attachment location. To make matters worse, we had selected the Ten Trails community because the HOA included gigabit internet for all residents. We work from home and this was a selling feature for us. But after moving in and scheduling an appointment with the internet provider, we were informed that there are no internet lines to our part of the neighborhood. The infrastructure wasn't in place. How did the sales team conveniently forget to mention this? And also because our neighborhood was brand new, our address didn't exist so mail couldn't be delivered to our mailbox. We had to drive to the post office in the next town over for 6 weeks to pick up our mail and packages until USPS finally installed master locks on the community mailboxes and started delivering our mail. We have now been moved in for over 2 months and still do not have the HOA provided internet. We had to order a hotspot through our mobile provider and have been providing our own internet access. It's incredible for a builder who has built previously built in the Ten Trails neighborhood already that the current team seems like they have no clue what is going on. We also find it funny that since we've moved in, the sales team that purchased a house on our same street has now backed out of their contract. ... More

I bought two homes from Lennar, experience was same, first I though it was oneoff or mistake, second home also same experience. Sales associate was excellent, load process was good. Title & escrow experience was worst, there was not even one email or phone call communication, both transaction was not closed on date it was mention, no communication, no one picks phone or return to voice mail or email. Title/Escro service not social, paid by customer. Warranty services also worst, quality of materials, cub boards are start tearing in fist month. Have plans to go another investments but decided not go and not recommending for any friends. Never imagined this kind of experience with Lennar, such big brand in the market. ... More

First of all we songs the house to ourselves. Wen they wanted something we had to jump but when asked yo provide for our needs, crickets. On closing day they rushed us. Shame on me as the house was not ready. The quality of some of the workmanship was shabby. I had a fire alarm just hanging, I fixed it myself. Also a kitchen drawer was messed up and didn't close right, I fixed it myself. Was told they were going to fix other areas but didn't. Wanted to close so we would have to use the warranty company instead of them fixing the situations. Buyer beware, We love our house but process of realestate salesman to builder was horrible. ... More

The people very impolite, slow responses, since day 1 until closing date the worst experience

Lots of issues. Poor craftsmanship and design. Took us many times of requests to simply fix a door handle. Lots of things are not covered. Windows are scratched up and they won’t take responsibility. Gas was leaking the day we moved in. Dishwasher was dented. Rep said she would replace but later we found that order was never placed. We need to keep following up. They also are being cheap and always try to omit simple, essential items, even if it’s visible (imagine if things are hidden, what would happen). For example, they don’t even put on closet door cover (which is only $10 for 6 pieces on amazon). I will avoid Lennar builder at all cost in the future ... More

Lennar is a horrible company to purchase a home from. Very poor quality. They cut corners wherever possible. Paint quality is horrible. Do not buy a Lennar home in Idaho

overall quality below industry standard, extremely dishonest . I couldn't ever in good conscience recommend them to anyone.

My experience hasn’t been good at all. The builders are building homes too fast and the quality is just too cheap. Overall floors are not level and when I report that there’s noise on my floor that they charge me for to install. They tell me it’s normal landscaping you get no warranty and you step on your grass and start sinking Overall I just think you guys are building houses with the cheapest of the cheapest and the price is not right I’m sorry to be the one to tell you guys this but this is just how I feel.

Cheap materials. Cheap solutions. Poor communication skills from associates. First time home buying experience was kind of sad. Only good is the response time on warranty requests. Would never recommend and regret my decision in purchasing a Lennar home.

Lennar was only interested in making the quarterly numbers NOT the satisfaction of the buyer. We had a terrible closing experience. We did not get thngs completed in a timely fashion and were pushed the entire time to "just close". I will NOT ever buy another home from Lennar!!!

We moved here hoping to escape NYC but what we moved into has been a disaster with nonstop construction leaving my block driveway front walkway a mess. They shouldn’t have sold until the development was 100% ready. Instead of leaving Brooklyn Brooklyn found me. Very saddening

I would never buy another Lennar home. I have owned in communities. But this experience has been unimaginably horrible. I have a serious constructionissue with the house. I’m getting the runaround. The solution has been approved three separate times but the materials never get ordered so I have to keep starting over. They just close tickets out if they don’t feel like addressing them the warranty person is the most horrible, rude nasty Power crazy person he lets you know. He’s in control of what can get done at your house, they don’t stand behind the product they act like they’re doing you a favor if they’re fixing something that should’ve been right to begin with never never never do this. Do not deal with this Builder. We’re trying very hard to get our house sold I don’t wanna live in this community. You have very little recourse. we are trying to find attorney. ... More

The first day didn't go too bad. Met with someone in the sales office. All he did was spend 5 min telling me which houses I could look at and gave me a map. I went and found them on my own. I assumed all the features on the website were accurate and since nobody had spent any time with me I didn't know any different. I asked questions but it turns out much of what was advertised for the neighborhood was just flat out incorrect. No gas utilities, no granite, no tile in the bathrooms or laundry rooms. Later I asked when I was getting my smart lock, smart thermostat, and smart doorbell installed. These were all advertised to be included on the app under my account. It's part of the "Everything's Included" marketing. Turns out I didn't get any of that either. Closing was an issue and I had to do it twice. I've had countless issues with the house itself in the month since I've lived here. Everything from plugs not working, garage doors getting stuck. Back door has a large gap in the bottom, stuff was left under the carpet that you can feel when you walk barefoot, etc. I've lost power several times including once for 12 hours. There's supposed to be a free backup battery for issues like that but it wasn't installed until later. Nobody mentioned that a pool was going to be built 2 houses down until a future neighbor told me about it. Most of the default builder grade things I've already had to replace because they're so cheap. Unfortunately I'm only giving a snapshot and a full conversation of my experience will probably take 2 hours. And continue having issues with the people who are supposed to help with the warranty issues and worst of all I'm pretty sure nobody cares. ... More

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the problem Most of the walls are not square. There was a drip under the kitchen sink that damaged the laminate on the wood. We still have a hole in the living room wall from the electrician because he did not bring the adequate tools to run the wire. There are multiple tiles that are shipped and not covered by the warranty after we moved in This has not been a pleasant experience when we thought we were buying a dream home at Brightwater community Lennar is a major home building company who reports quality, I would like to understand your definition of quality. ... More

Lennar mortgage is the worst. I have been an owner for 2 months. I sent my 1st payment as instructed and they have sent me 2 late notices. Although they cashed my check 10 days before the due date. 3 times I called to get verification and acknowlement. Waiting for a call back from a "supervisor ". Waiting over 40 minutes each time on hold Waiting for a reply. They were disorganized from the start. Nonody at their company wants to talk via the phone. They sold my loan already and still can't get answers from either company. They have made my brand new purchase a disappointing experience.

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing with John whether we wanted it to be done, he tried to convince us not to do it. He mentioned that our close could be pushed back if we move forward with fixing the driveway and he “wouldn’t want that for us”. After my wife explained to him that we won’t be purchasing a home with a cracked driveway, he moved forward with having the driveway done. Another item we insisted on having replaced was a window upstairs. It wasn’t level when it was shut which could lead to water damage. A week had gone by and the day before close, John called us stating “the power has been shut off, you must have switched the power to your name too early. If we don’t get it back on, the city won’t be able to sign off on the COO. We’re probably going to have to push your close back. Please call them and verify whether they switched the power”. My wife called our power supplier twice to verify it had not been switched to our name – she spoke to two different representatives, and both said the same thing. We called John back to let him know the issue was not on our end. He then proceeded to say power companies lie at times and he’s sure it was switched. We called the distribution service provider, Texas-New Mexico Power and they explained that Lennar had not paid the bill for the month, so the power was shut off. We notified John of the issue, and the power was back on shortly after – no apology from John. Not to mention, we did his job for him. During this time, we were also dealing with issues with the lender side of Lennar – we were initially told we could have a remote close. A few days before close, for some reason, that changed to in person. Christian explained to my wife and I that there is a federal law that states loans with an interest rate lower than 4% are required to close on the property in person. Come to find out, that is a lie. There is no such law with these stipulations. We pushed for a remote close and finally heard the day of that we could close remotely. The morning of close, we had our final walk through. There were several big items needing to be complete before we would close. Dents in both water heaters, seams in carpets had 1/8-inch gaps, the window that was not level and wouldn’t shut. Not to mention, stains and paint drippings throughout the upstairs and downstairs. The morning we arrived, it’s like they just removed the tape from the walkthrough and expected us to forget everything we had pointed out. The water heaters were dented, there was still gaps in the carpet seams, the window wasn’t fixed, and paint was still on the carpet. We thought this would be taken care of, so we had movers scheduled to come that afternoon to move us into our new home. Fortunately, we were able to push them back to the next day. When we mentioned all the issues to John, you could tell he was seething. He explained that the window not being level wouldn’t be an issue and if we wanted it fixed it could be months before we move in, speaking to my wife, again trying to convince her it wasn’t an issue and wasn’t worth fixing. We refused to accept the house with these issues so it was agreed that they would be resolved come the next morning. Fortunately, the window was an easy fix. Had John done his job in the first place and inspected the window, it could have been resolved. Had he been on top of the contractors to resolve the issue we discussed in the first place, we would have closed on the 30th, not the 31st. The day after we were supposed to close, we did one last walk through. Still, paint on the carpet, spots on the walls without texture, the edges of the doors were rough, paint drippings on the vinyl, but at that point our lease was coming to an end, and we had no other choice but to accept the house as-is. John could not have been more rude and less helpful through the process. He was completely disrespectful to me and my wife and didn’t apologize once for all the issues we dealt with. ... More

I was unable to close on the home I originally had built due to the home not being completed on time and several building issues including but not limited to water damage in every room and a large crack in the foundation that extended across the garage floor. I had to closed on a different home which I am now finding issues with.

This is the WORST house purchase I have experienced. This is a DIY loan and home purchase. There is NO personal contact - everything is done with text, email & e-docs. I was scheduled to close on Dec 9 but because the title wasn’t transferred I closed on Dec 23rd and I was not compensated for all my expenses I paid.