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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18955 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18955 Reviews in All Areas

Star Rating Breakdown

5 ★ 7823

4 ★ 3584

3 ★ 3197

2 ★ 2026

1 ★ 2325

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Worst buying experience

  • Nicholas G.
  • Verified HomeBuyer
  • April 30, 2025
  • Hayden, ID

By far the most frustrating experience of a lifetime. All my financial records I submitted somehow disappeared. Buying process was confusing. No loyalty to those that were on the magical list. Withholding of vital information about the lot. Poor workmanship on concrete, paint, and framing. Would NEVER recommend to anyone.

Lennar responded:
Good afternoon ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

This has been a nightmare of an experience

  • Jessica D.
  • Verified HomeBuyer
  • April 23, 2025
  • Parrish, FL

If I can give zero stars I would. This is the first time buying a house and I’ll never buy a house with lennar again.

Lennar responded:
Good morning Jessica, We appreciate you taking the time to leave this review. It's disappointing to learn that we fell short in your experience. If there’s anything still outstanding, please email us at CorporateCustomerCare@Lennar.com. Be sure to reference your review and share any specific details so we can more effectively look into this and address your concerns.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Horrible buying experience

  • Henry Bernard I.
  • Verified HomeBuyer
  • April 22, 2025
  • Chula Vista, CA

Bad buying experience which cost me 13k in incentives due to poor communication

Lennar responded:
Good afternoon Henry, thank you for letting us know about your experience. We are sorry to hear it was a bad buying experience. If you would like to share additional details, please feel free to email us at CorporateCustomerCare@Lennar.com referencing this review.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Home buying experience was horrible!

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2025
  • Henderson, NV

From day 1 with the initial sales contract and the tons of disclosures that were not made to the crazy surprises at closing, there isn’t enough space to describe all the communication and customer service failures by sales, construction and customer service/warranty//walk throughs. There was poor follow through on issues, the defensive attitudes by really everyone, untruthful statements, and extra hidden cost were unimaginable and never experienced by us in any of the 7 previous new homes we have purchased in our 40 years in Las Vegas.

Lennar responded:
Thank you for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Worst customer service

  • Don Dinh L.
  • Verified HomeBuyer
  • April 15, 2025
  • Irvine, CA

Let's start with the most horrible home buying concierge Paula, she was extremely rude in all phases. The sales team took our 42K deposit which we were told will get refunded but later on, demanded the same amount from our 1031 exchange agent. The original deposit was never refunded instead got buried inside the loan. The 42,000 I was our hard cash, on top of the 306K down payment. They need agents to handle all situations, in this case, took out money and never wanted to resolve anything after.

Lennar responded:
Good afternoon Don, we appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you faced with our home buying concierge and the handling of your deposit. We hope that moving forward we can earn back your trust by providing you with exceptional Customer Care. if you have a question or warranty request, please reach out to your local Customer Care Team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Very bad customer service

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2025
  • Loma Linda, CA

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear the quality of your home did not meet your expectations. We hope we can earn back your trust by delivering an exceptional customer care experience moving forward. If. you have any questions or warranty requests, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Homeowner

  • Jarrell B.
  • Verified HomeBuyer
  • March 20, 2025
  • Kerrville, TX

Lennar is an untrustworthy home builder. Communication is poor, response time is slow or nonexistent. Promises are made and not kept. I would not recommend them.

Lennar responded:
Good afternoon Jarrell. We appreciate you sharing your experience with us. We are sorry to hear that you feel communication was poor and response time is slow or nonexistent. We truly hope to earn back your trust as a homeowner and are committed to delivering an exceptional customer experience. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Wouldnt buy again

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2025
  • San Antonio, TX

Cheap quality, rushed work; poor communication amongst staff

Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear that the quality of your home did not meet your expectations and that there was poor communication among our teams.

If you have any questions or warranty concerns, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty request through your account. This ensures your request is properly documented and prioritized for a quicker resolution.

Sincerely, - Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Buyer beware

  • Denise C.
  • Verified HomeBuyer
  • March 12, 2025
  • Conway, SC

Home built poorly and cheap they are just out yo make a quick buck. Mo one tells you anything or explains things to you. Will never purchase a Lennar home again.

Lennar responded:
Good morning Denise, Thank you for sharing your feedback with us. We are sorry to hear you felt lost during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Bad -

  • Daniel D.
  • Verified HomeBuyer
  • February 25, 2025
  • Timnath, CO

Last day of my possession date, I was informed to paid a debt that was affecting the closing . They moved the posseisi date and I paid fees / extra cost of moving over the dates. Sad, before it seems no one was worry about me, just trying to sell the place .

Lennar responded:
Good afternoon Daniel, we appreciate you sharing your experience. We are sorry to hear that your purchasing experience did not meet your expectations. We hope that moving forward, we can provide you with an extraordinary experience as a homeowner. If you have any questions or warrantable issues, please do not hesitate to contact your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Salesperson did not keep up her word

  • Giovanni G.
  • Verified HomeBuyer
  • February 19, 2025
  • Plant City, FL

This was probably their easiest sale they had and even though i was very flexible with their demands it was not the same way from them. They moved my closing date without telling me juat days prior when they knew I had my airlines tickes purchased. They promised house will come with fans and it did not. Very disappointed about their service and how unflexible they were. Thwy sold a house so it is all what matters to them!!

Lennar responded:
Good morning Giovanni, and thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to contact your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Not a good experience with Lennar.

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • Piedmont, SC

My home buying experience with lennar was horrible.

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that your home-buying experience did not meet your needs. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Terrible Home Buying Experience

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2025
  • Pensacola, FL

I will start with the positives, the home was good value for the price paid and Lennar bought down the rate and covered closing costs. In terms of the home build itself I will say TERRIBLE quality control. Blatant errors that they tried to hide during the walkthrough then refused to fix when I brought them up. Only when I gave them a 0 out of 10 on their rating survey did they reach out to fix them. Even now after living here for roughly 2 months I am finding more and more things wrong. Uneven floors, nails poking up from under the carpet. Totally corporate, they just want to sell you a cheap ...

Lennar responded:
Good morning, and thank you for sharing your experience with us. We're sorry to hear that we did not meet your expectations regarding the quality of your new home. We appreciate your positive feedback about the value of the home. Moving forward, we hope we can provide you with a better experience as a homeowner. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Untrustworthy and Rude

  • Olga G.
  • Verified HomeBuyer
  • January 26, 2025
  • Parrish, FL

The agent that sells the house does not give you specific details when I asked about accessories in the house, etc. There are no clarities inside of the contract or at closing. One part of the company doesn’t know what the other one is doing. The mortgage buying experience was completely atrocious and I have experience in buying new homes with other builders. The quality of the materials that are used are absolutely low and cheap. A lot of people in my neighborhood in prosperity lakes have had their roof leaking within the first week by the house. One lady had her sink fall out. Half of the ...

Lennar responded:
Good afternoon Olga, Thank you for your review. We apologize that expectations were not clearly communicated and for the quality issues you have experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are still outstanding items, please send an email to CorporateCustomer Care@Lennar.com referencing this review, so that we can help you follow up. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Deliberate misleading builders intentions inorder to complete buyers purchase.

  • James C.
  • Verified HomeBuyer
  • January 23, 2025
  • Vail, AZ

Would not hold property for buyer without non-refundable $16,000.00 down payment. Misleading expectations for completion date and reasons for delays. Lowering exact model price by $20,000.00 after 6 months delay for closing escrow allowing NO-DELAY move in for new buyers.

Lennar responded:
Good morning James, Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. We hope that moving forward, we can earn back your trust by offering an improved homeowner ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Wish I had never used Lennar

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2025
  • Alva, FL

I know that buying a new home always has challenges, but for me this has been a nightmare. The biggest thing is that Lennar pushed the build to close a month early which led to all kinds of quality issues and financial complications.

Lennar responded:
Thank you for your review. We’re sorry to hear that your home-buying experience did not meet your expectations, and that we fell short of delivering the quality you expected for your ...

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar wants to close fast but then issues still within a month of closing

  • Marion Dwain Tiu S.
  • Verified HomeBuyer
  • January 16, 2025
  • Saratoga Springs, UT

It’s a hit and miss with this builder. I have worked with a lot of new builds. I had an inspector come to look at the property. For the most part, it was good. With a few items pointed out. Lennar wanted to close really fast. I told and warned them it’s pretty fast and I don’t want a property rushed that I’ll see some misses. They guaranteed that. That’s not what happened. Closed and then a month in, I still have people coming into the house to fix things. Electrical switches not properly connected, hvac trips - came in and out several time and seems people were just diagnosing it ...

Lennar responded:
Good morning Marion, thank you for sharing your feedback with us. We're sorry to hear that you’ve had to have work done on your home one month after closing. We hope that moving forward you can enjoy your home. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com referencing this review, so we can help you follow up. For future general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a request online through your account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Extremely Disappointing! Our move in experience couldn't have gone much worse.

  • Randall Lee W.
  • Verified HomeBuyer
  • January 13, 2025
  • Vail, AZ

The majority of the items we found on our walk through were not taken care of. One of the biggest problems was the block wall was left incomplete. The first 4 or 5 blocks and the very last block were installed and about 30 in between were missing. They fed us a few lies about why it wasn't finished but we were told they were not going to complete it and could just forfeit our $5,000 deposit and not take possession. We had to pay for it to be completed out of our own pocket. During walk through we found a floor tile with a chip that they promised to replace. When we came back for closing, we ...

Lennar responded:
Good morning Randall and thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered.
In the meantime, for any general questions or warranty-related issues, please do not hesitate to contact your customer care team by submitting a request online using your Lennar account. This will ensure your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

You need to hire new subs for the finish work inside

  • Micheal R.
  • Verified HomeBuyer
  • January 09, 2025
  • Seguin, TX

wasting my time with this survey

Lennar responded:
Good afternoon Micheal, We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Long punch list

  • Shari P.
  • Verified HomeBuyer
  • January 09, 2025
  • Port Charlotte, FL

This truly hasn’t been a wonderful experience. Thank goodness we got a home inspection. We highly recommend that anyone interest in buying a Lennar home do the same. Thank goodness for Susan, she has been a very helpful through this ordeal.

Lennar responded:
Good morning Shari, Thank you for sharing your feedback with us. We are sorry to hear your experience has been less than satisfactory.

We look forward to having the opportunity to build back your trust. If you have any further questions or have a specific warranty issue to be resolved, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Not happy

  • Pavan Satish L.
  • Verified HomeBuyer
  • January 04, 2025
  • San Antonio, TX

Not happy with most things at the home and the purchase experience

Lennar responded:
Good afternoon Pavan, thank you for taking the time to share your feedback with us. For any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on ...

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed.

  • Thomas C.
  • Verified HomeBuyer
  • January 03, 2025
  • Gettysburg, PA

The tile started falling off the shower wall after 2 weeks. The microwave doesn't work after 3 weeks. LENNAR keeps saying it is homeowner maintenance. The carpet is so cheap you can feel the plywood under your feet.

Lennar responded:
Thank you Thomas, for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review, so we can work with you to address these issues and improve your experience moving forward.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Disappointing Communication and Invasive Finance Process

  • Paul A.
  • Verified HomeBuyer
  • December 19, 2024
  • Parrish, FL

Briefly, Communication throughout the loan, construction and closing process was poor - in some cases, non-existent. But Lennar will hold you to their dates with threats of penalties ... but when they miss a date, that's just how it is ... even if you had travel planned on those dates. The loan process was invasive as any process I've ever experienced; they should make the customer aware that an asset-based loan (which they don't offer with their promotions) would work for many customers vs. an income-based loan.

Lennar responded:
Good afternoon Paul, and thank you for sharing your experience. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We hope to earn back your trust as we work hard to improve our ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Sales team

  • Robert G.
  • Verified HomeBuyer
  • December 12, 2024
  • Georgetown, TX

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Lennar responded:
Good morning Robert, we appreciate you sharing your feedback. We are sorry to hear about the lack of response and poor communication you experienced during your home-buying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Forgotten

  • Kristina C.
  • Verified HomeBuyer
  • December 03, 2024
  • Tampa, FL

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Lennar responded:
Good morning Kristina, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

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