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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18743 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18743 Reviews in All Areas

Star Rating Breakdown

5 ★ 7700

4 ★ 3535

3 ★ 3164

2 ★ 2017

1 ★ 2327

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not what I expected

  • Kourtney W.
  • Verified HomeBuyer
  • October 16, 2024
  • Conroe, TX

Cheap homes poor craftsmanship, horrible experience.

Lennar responded:
Thank you Kourtney for sharing your feedback. We are sorry we have not met your expectations. If you would like to share more details or need assistance with any outstanding items, please email us at LennarNews@Lennar.com), referencing this review. For general inquiries or warranty/service requests, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Not good

  • Kaennon Lee W.
  • Verified HomeBuyer
  • October 16, 2024
  • Little Elm, TX

Worst house buying experience I’ve ever had

Lennar responded:
Thank you for taking the time to share your experience Kaennon. We are truly sorry to hear this was your worst home-buying experience. We regret that we did not meet your ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

For Lennar, I expected more...

  • Marina V.
  • Verified HomeBuyer
  • October 14, 2024
  • Humble, TX

When I visited the office as expected the quality and service I had before from Lennar. After a very long purchase process, I finally got the house. Since it is a new home, I expected not to have issues. I reported 4 of them and only one has been taken care of. Very sad.

Lennar responded:
Thank you for sharing your experience with us, Marina. We sincerely apologize for the issues you encountered during your homebuying ...

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Never Again

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Caldwell, ID

This whole process was extremely frustrating and unprofessional. Thank you, but I will never buy from Lennar again.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and unprofessionalism you encountered throughout the process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

New Home Owner Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2024
  • Chula Vista, CA

The Lennar team (from sales to finance to post-move in customer service) — everyone was nearly horrible and not worth the money they are paid. I could spend many hours explaining every situation and how bad of an experience this was but to sum it all up. Some of the sales agents are rude and don’t care. The finance team SUCKS and will try to feed you to another company that clearly they will benefit from. The quality team might not actually ensure that important needs are addressed before closing. The builders use VERY cheap, low-end finishing and throw the house together (so expect issues). ...

Lennar responded:
Good afternoon and thank you for sharing your review. We are sorry to hear you did not have the best experience as a homebuyer. Your feedback is very valuable and will be shared with our continuous improvement team. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Please get a home inspection before buying!

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2024
  • Von Ormy, TX

I was quite disappointed overall with my experience with Lennar, from the title company to the construction team. I was ignored many times and lied to. Thanks Lennar!

Lennar responded:
Thank you for sharing your review. We are sorry to hear about your experience during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Worst possible experience

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2024
  • Cumming, GA

I was deceived multiple times by various Lennar teams. First the lots were incorrectly classified and assigned incorrect lot though I was 2nd person to have the scheduled appointment. They never disclosed about a drainage easement. During development process again deceived multiple times with wrong promises and the same experience continued post closure. I wish I never bought a home with Lennar.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Will never buy again.

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2024
  • San Antonio, TX

My family and I had a terrible home buying experience. Our loan officer had a personal matter come up and literally ghosted us. His leadership didn’t pick up the ball or reach out to us on their own. After multiple times of trying to reach our loan officer we finally went above his head and were able to get in contact with someone who was able to help a little. We weren’t told if we were approved for the loan or not until 2 days before closing all while proactively trying to make arrangements and plan as we had to move to the new location from out of town. The follow through with our loan and ...

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear about the challenges you faced during your home buying process and the issues you have encountered with your new home, This is certainly not the experience we want our customers to have. Moving forward, we hope we can offer you a great Homeowner experience. If there are any outstanding issues or if you need further assistance, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com, referencing this review, so we can help follow ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Quality is very bad

  • Sitarama Krishna Chaitanya K.
  • Verified HomeBuyer
  • September 23, 2024
  • Eagle Lake, FL

Quality is so bad that toilet needs a change, sink needs a change and irrigation needs a change.

Lennar responded:
Good morning Sitarama, Thank you for taking the time to share your feedback with us and I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Worst home builder/contractor.

  • Victor T.
  • Verified HomeBuyer
  • September 18, 2024
  • San Antonio, TX

Actually pretty horrible experience. Timeliness was horrible. Updates were never given. Loan officer and associates would never answer the phone. Blue tape walk through issues weren’t fully addressed. Overall build and quality of the home is terrible. The flaws are starting to show. Major corners were cut and the integrity was compromised. Grass install was terrible and even after watering multiple times a day, it still died. Fencing was constructed terribly. No straight lines or even sections. It’s already falling apart. Ceiling insulation wasn’t complete. This list can go on about how ...

Lennar responded:
Good afternoon Victor, Thank you for sharing your feedback and bringing the unresolved issues to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Not happy regarding the process

  • Antoinette Michelle G.
  • Verified HomeBuyer
  • September 17, 2024
  • Apopka, FL

Some things is better left unsaid. I moved in the home and I'm over it!!!!

Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not a good experience with Lennar

  • Alla C.
  • Verified HomeBuyer
  • September 17, 2024
  • Aurora, CO

The underwriter ignored us for two weeks. Therefor our loan was delayed by 3 weeks. Closing docs were approved on the day of closing! Horrible. Any issues were not handled right away. I was told the water bill for water for the grass that I do not want on the side of the home would be $30. It was $136! I was told HOA would take over the grass. They did not. HOA is non responsive. Took two weeks to get hold of anyone. Took over a month to set everything us. Horrible experience! I was ripped off on the price too. Same home sold for 17k less and also does not have grass on the side of the home! ...

Lennar responded:
Thank you Alla for sharing your feedback with us. We are sorry to hear that your experience was not up to your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

OK house for 4-6 years

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2024
  • San Antonio, TX

Low quality materials and appliances. No customer support after the sale. The application/closing process is confusing

Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry you experienced a difficult application/closing process and your home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Awful Experience

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2024
  • Riverside, CA

I am a first time homebuyer and this purchase has been nothing but problems. House was very clearly rushed. There is no point of contact to escalate issues. All attempts to contact my customer care rep have been extremely poor. Prior to closing, rep did not follow through on issues found in the first walkthrough. He did not attend the final walkthrough 1 day before closing, no notice or apology. After closing, issues are very slow to be addressed, taking several weeks to resolve simple things. The rep does not seem to proactively work on my tickets and instead requires me to reach out and ...

Lennar responded:
Good morning and thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If any outstanding warrantable issues have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so we can help you follow up on them. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Would NOT recommend Lennar

  • Julie P.
  • Verified HomeBuyer
  • September 01, 2024
  • Justin, TX

From the start of our home-buying experience to the end, we have had issue after issue - from trying to work with Lennar mortgage to the sales office, we have had to continually push *upper management* for a response. Although our home was move-in ready when we started the process, our closing date was delayed three times without so much as an apology - there has been absolutely no transparency through the process. Lennar emailed us early on saying to ensure we reply quickly to emails or requests, however, Lennar is excruciatingly slow in getting anything done. If you’re willing to be ...

Lennar responded:
Good morning Julie. Thank you for taking the time to share your feedback on your recent Homebuying experience. We apologize for the communication issues you experienced. We are committed to providing you with the best possible Homeowner experience and are here to assist you with any questions or concerns you may have. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Additionally, we are excited to announce that you can now use the Lennar app to submit warranty requests as well! The app provides a convenient and user-friendly way to manage your home warranty needs right from your ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Extremely poor service and HOA, do not purchase with lennar

  • Shezmu L.
  • Verified HomeBuyer
  • September 01, 2024
  • Wake Forest, NC

Extremely poor HOA, you are selling 3 bed homes and restricting 2 cars per home, no one mentioned these during selling time and now the selling agent Ashley doesn't even bother to respond, never going to buy from Lennar ever. We spent close to $1.5 M on properties at the community and that's the service we get Extremely disappointed and poor service

Lennar responded:
Thank you for sharing your feedback with us. We understand the frustration and have shared your concerns with upper management for review. Moving forward, If you have any questions or warranty/service requests, please don't hesitate to reach out to your customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Save you hard earned money for a different builder

  • Anonymous
  • Verified HomeBuyer
  • August 18, 2024
  • League City, TX

I cannot stress this enough: stay as far away from Lennar as possible. My experience with them has been an absolute nightmare. From the very beginning, they were unprofessional and unreliable. Deadlines were consistently missed, communication was terrible, and the quality of the work was horrendous. The house they built for me is riddled with issues—poor craftsmanship, cheap materials, and countless problems that should have been caught during construction. It's clear that they cut corners wherever they could, and now I'm left with a house that needs constant repairs. The customer ...

Lennar responded:
Thank you for sharing your Homebuying experience with us. We sincerely apologize for the inconvenience and frustration you have faced throughout your journey. We hope that moving forward, we can regain your trust. If outstanding items remain to be resolved, please send us an email referencing this review, with details of your concerns, to LennarNews@Lennar.com so we can help you follow ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Wouldn’t recommend

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2024
  • Seguin, TX

Everything to start of has been a nightmare The only quick part of this process is the finance team Quick to take your money Once you get into your make sure you do the walk through with an inspector and agent I thought I could do it myself since I have history in real estate but no as I moved in to my so called “move in” ready home issues after issues kept coming It’s now been over a month and still issues happening to my home From foundation cracking Loose and broken frame inside roof Consistent gas leaks Very dirty home from cabinets being full of dirt due to no sod ...

Lennar responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear about the various issues you encountered. We understand how disappointing it must be to face these problems in your new home. We hope that moving forward, we can change your sentiment towards us. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Take your money and run!

  • Daniel C.
  • Verified HomeBuyer
  • July 27, 2024
  • Cullman, AL

Crooked walls, unresponsive employees, horrible craftsmanship, some of the worst mud and tape I’ve ever seen, uneven floors, absolutely no pride taken in the building or selling service

Lennar responded:
We sincerely apologize for falling short of your expectations regarding communication and craftsmanship in your home. Your feedback is valuable to us and we hope we can improve your experience as a homeowner in the near future. If you would like to share more details, please email us at LennarCares@Lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Trash experience

  • Brian Michael S.
  • Verified HomeBuyer
  • July 27, 2024
  • Crandall, TX

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.

Lennar responded:
Thank you, Brian for taking the time to share your comments. We are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward we can change your sentiment to a more positive one as a Homeowner. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Onerous customer unfriendly experience

  • Eileen C.
  • Verified HomeBuyer
  • July 25, 2024
  • Oakhurst, NJ

The mortgage process was onerous, horrendous and designed for Lennar, NOT the customer After holding 4 FHA mortgages, we will never do business again with Lennar NOR EVER recommend to others!! Workmanship and materials are cheaply done and poor spackling/sheetrock work and zero satisfaction to our numerous requests to FIX!! Our floors are horrendous ... they literally colored in our kitchen floor with crayon before we moved in!!! Sheetrock had to be repeatedly repaired and is STILL unacceptable! If we didn't have medical family crisis going on in our lives right now, we would be doing ...

Lennar responded:
Thank you, Eileen for taking the time to share your experience as a Homebuyer. We are sorry to hear about your medical family crisis and that you have had to submit numerous requests to fix some items in your home. I will share your feedback with upper management for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Unprofessional and Unethical

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2024
  • Troutman, NC

Very unprofessional and inexperienced construction managers with zero value addition or supervision. Subcontractors are all free to do or not to do what they want or not want.

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience as a Homebuyer. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lies

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Wimauma, FL

Lied about the community being quiet . Anything but considering legal action. Quality of appliances and cabinets are trash .

Lennar responded:
We are sorry to hear you are not happy with your community, or the quality of the appliances and cabinets. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

worst experience ever!!

  • Scott F.
  • Verified HomeBuyer
  • July 20, 2024
  • Valparaiso, IN

We purchased a house end of May. We had 2 closing walkthroughs and put different colored painters tape up. Almost 60 days later, repairs still haven't been made. They keep telling me it will get fixed. I have spoken to 7 different representatives of the company, and my house is still in shambles. Leaky basement, dings and Knicks, walls that wave, scratches in the floor, hvac not hooked up, plus many more problems. I currently have 17 outstanding work orders, and the contractor told us we were "particular"! My back yard, as that of my neighbor has a pond in it now from the grading that ...

Lennar responded:
Good afternoon Scott, thank you for taking the time to share your recent homebuying experience with us. If there are any remaining issues to be completed, Please email a detailed list to LennarNews@Lennar.com, referencing this review, and include your contact information. This will allow us to follow up with the appropriate team who can work diligently to get everything completed. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

For sure the worst experience

  • Jorge Alberto R.
  • Verified HomeBuyer
  • July 13, 2024
  • Clermont, FL

I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.

Lennar responded:
Thank you Jorge, for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

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