Lennar Reviews

Unprofessionalism with Lennar staff

The overall experience for me and my family was very quick and painless and the team involved with us getting into a home to call our own was very pleasant and satisfying for us to say the least and we're very grateful to everyone involved.

Mr Dustin ***** and Noah ***** was the best people to work with super easy and smooth process very professional and very nice house we love it

The home contract had my skeleton rattling my bones - which made me back out on an even cheaper home, but with an additional signed closing disclosure on a second home summarizing expected closing costs, this ended up being a really great buy - even if I felt pressured into signing the contract for a second home that I DID NOT SEE UNTIL AFTER SIGNING (really scary). It had a lot of speed bumps on the way, like ***** SECOND closing disclosure that told me what I needed to close that came a day after my closing date, and some minor repairs, but everything went really well overall and I'm ecstatic to have my own home at an amazing price. They went above and beyond with the walk-thru inside, cosmetically speaking. Thank you Lennar! ... More

Katie in Sales was awesome! Cade was great in doing the walk thru and addressed all concerns. Kevin was great in virtual closing final walk thru. We hit a snag in scheduling the actual closing date with Amanda and it was postponed, which was a bit inconvenient in trying to coordinate things from PA. Lisa was helpful and Hannah with Norman Law was great.

[TRANSLATED FROM ES] That everything was fast and of high quality

The entire Lennar team was helpful & supportive during my home buying experience. Travis, my building supervisor, was patient & responsive throughout the inspection and walk-thru. I love my new home!

Overall, I had a very positive experience purchasing my new home. From the initial sales process through construction, closing, and move-in, the builder's team was professional, helpful, and responsive. They kept me informed throughout the process, answered my questions in a timely manner, and followed through on their commitments. I am very pleased with the quality, design, and value of the home. The layout is functional, the finishes are attractive, and the overall construction feels solid. Any minor items identified during the final walkthrough were addressed promptly. Potential buyers should know that this builder takes customer service seriously and works hard to make the home-buying process as smooth as possible. Buying a new home can be stressful, but the team's communication and support made the experience much easier. I would confidently recommend this builder to others looking for a well-built home and a dependable buying experience. ... More

Very pro-active in dealing with customer.

From loan officer(outstanding) to all employees

Our only minor is***** is that some of the windows tend to be difficult to close.

Very happy with pur home so far and the service we've received

I'd say overall we had a great experience with the purchase. My only complaint is I do believe that some quality does lack in certain areas both inside and outside of the home. There are some things that are done cheaply like the AC and where the ducts are placed that I wish were done better. Other than that it's been a great house!

Great home ownership experience from the sales office, Roy *****, to the Managers at the Center, TJ and Nikki, to the building site supervisors, Carlos and Carlos. My thanks. The little building concerns are being handled expeditiously and with care and smiling faces.

I gave you guys a five and a 4 is because I need a mailbox!

Floor plan and hardware choices are fantastic overall and indicate both thoughtful consideration and quality. The everything's included package really does simplify the purchase and set up process. Only point I'd make is that the lack of drawer/cabinet knobs/handles makes the home feel unfinished; would have preferred to have something there, knowing that it's easier to replace than it is to install from scratch.

This was an entirely new experience for me. So from start to finish, I felt this home buying process when so smoothly and quite quickly. Never in a million years had I thought we'd be in a new build home. Lennar worked hard in getting us into a new home. We are pleased with the craftsmanship so far,only been in our home for about 2 months and have had 2 is*****s ,one with wiring and the second a ventilation is*****. It was handled quickly and that was much appreciated.

Our experience with Lennar Homes was positive from start to finish. From signing the initial contract through the home inspection and closing with Lennar Title, the entire process was well organized and professionally handled. The team communicated clearly at every stage, kept us informed of what to expect, and was always available to answer our questions. The home inspection process was straightforward, and any items that needed attention were acknowledged and addressed promptly. Closing day went smoothly thanks to the coordination between Lennar Homes and Lennar Title, making what can often be a stressful experience feel seamless. After moving into our new home, we were especially pleased with the continued support. The warranty team has been responsive, professional, and committed to addressing our concerns in a timely manner. It's reassuring to know that Lennar stands behind their homes and values customer satisfaction even after the sale is complete. Overall, we had a great experience and appreciate the professionalism, communication, and customer service we received throughout the entire home-buying journey. We would confidently recommend Lennar Homes to anyone looking for a quality new home and a team that supports you every step of the way. ... More

From start to finish this process was amazing. From the moment we toured a home to the moment we closed was so rewarding. We can't thank Lennar enough for such a great experience and will always recommend them.

It was a smooth process especially since we were out of town and didn't see the home until a few weeks later. Everyone was very nice.

Need more agents. We had an appointment at 11am and we're ready to a down payment but the only one in the office was one agent. There was two couples ahead us and more walking in. The agent who was ours sent us on our way to review the houses again as he was by himself. Came back 90 minutes later only to be seated in an office to wait. At 4pm we were still waiting for our agent only to observe the second agent arrive with another couple and an outside agent. Shortly there after our agent came in to inform us that if we were looking at two particular house they were off the market as the second, late agent had just taken their down payment. Needless to say I was not happy as one of these homes we were looking to buy. At 415pm our agent got an earful from me. In the end we were sent back out to look at other homes and were assured he would make some calls and give us the best deal possible. Well we did and picked out a home that was much more expensive and in a better location. The agent held true to his word and got us a great price and then asked us to make an offer on that price. In the end our offer was accepted. We got a lot more house for a much lower price then the original one. ... More

The best representative of Lennar has been the construction manager, Mr. Payton *****. From day one, he has been responsive, followed up and delivered on all his promises, even went above and beyond in providing services that he wasn't required to provide. Excellent representative of your company. Also, Heidi, the customer care rep has been awesome: always immediately responsive, paid attention to our service requests, ensures they are resolve quickly, and even followed up with us multiple times to ensure the resolution has been to our satisfaction. Both Mr. ***** and Ms. Heidi are good representatives of Lennar. One constructive comment though, the Lennar concierge, Ms. Chelsea *****, always seemed overwhelmed with work as not once was able to join our agreed upon tag ups. A recommendation is for her leadership team to consider getting her some help. ... More

First, I would highlight Trista (Lennar Mortgage) and Mina (construction--I'm not sure what his title is) as being amazing to work with. They were helpful, kind, responsive--everything you would hope for when spending this much money. We worked with many other people who provided good service (and only one who really didn't), but those two deserve special recognition in my opinion. Second, one can find horror stories online about build quality issues with new construction. We have had none of that. We had a private home inspection company out and they said something along the lines of "you got a good one." After living here for a month, everything has functioned normally with one exception. The second day after we moved in, the AC could not keep up with the set temperature. I texted Mina to ask if this was normal, his immediate response (at after 6 PM, incidentally) was no, and he called someone out to fix the problem. Within an hour or two everything was fixed and working, and it's been fine ever since. The quality of the home is what we expected from a builder-grade spec home. That means we are free to make the upgrades we want without spending money up front for things we don't care about. We love the floor plan, the location is where we were looking, and we can add things (custom closet, our choice of kitchen backsplash, the style of ceiling fans we want, architectural surround sound speakers, etc.) as time and budget permit. We couldn't have afforded this house if it came with big upgrade packages. Every house will have little idiosyncrasies, but we have had no real surprises--the build seems solid. We will see what the first year brings, but the first month has been great. ... More

The experience could have been a lot better should be one person walking you through not different people talking to you and in a rush to sell

I give 2 stars for the homebuying experience because my closing was very rushed. My Lennar Loan Officer was at most times non-responsive. I would go days not getting a call back. My underwriting team was phenomenal. Then came along the "tape walk thru", many of the items i taped were not fixed or worked on. I never had my "New Home Orientation" i never had my virtual walk through but instead received photos of a few things they worked on sent straight to my phone. Mind you, the photos were sent 30 minutes before my closing. Closing was not ready for me due to my loan officer not sending the paperwork. So closing took 6 hours. Received my keys at 8pm. Also NEVER had a cleaning crew clean my home. Grout, trash, scuffs in the granite, every cabinet was dirty, sinks had glue in all of them. Was never told about irrigation nor how to work it. There are many small things about my experience that should have been handled differently. But the structure of the home itself is great, the Lennar app has a lot of resources and the AI chat is extremely helpful. Happy about the build of the home, but I'd give an F to the employees that surrounded these is*****s in the process. ... More