Lennar Reviews

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

I have had to live in a construction zone from day one. Could not even get to the elevator as workers were blocking the walkway on my floor cutting materials, carpet, etc. My very cheap dishwasher did not work and was not taken care of for 7 days. Poor quality work.all of the the bi-fold doors (6) looked like they were scraped through gravel at the bottom. The solution was to paint them, still frayed at bottom. Cheap and attention to detail very poor on everything. The trash was overflowing for a week and when I called about it I was told the trash collectors could not get to the dumpster because the construction workers vehicles were blocking them. Multiple times I was blocked in my assigned parking spot by the construction vehicles and had to find someone to move it. The workers threw their trash on ground (food wrappers, cups) and were left there for days. The hoa fees are confusing and very difficult to decipher who to pay. The website did not allow me access due to behind in accounting, beyond frustrating. Truly my only positive is the golf staff and golf course. ... More

The quality of the home is terrible, shower heads are cheap, appliances were the poorest quality available. The washer dryer are terrible. Never again will I buy a Lennar home ! The closing agent in NJ main office in Hillsbourgh was rude, did not even speak to me and would not even give me a pen to sign. He was late, the most obnoxious person I have encountered in a property deal. I have a large community of people and have been very vocal with my experiences with Lennar. Danielle and the plumber were excellent. Scott was helpful Allison the agent at PARC Marlboro was very rude , condescending and snooty. Terrible and I have bought and sold many properties. She should be educated on how to have basic customer service. Given the area , her job is easy selling the home, densely populated New Jersey. ... More

This was the absolute worst homebuying experience my husband and I have ever had. Please make note that this was the experience with Lennar mortgage. And does not reflect Lennar office and sales I counted 75 email communications from eight different people during the whole course of our mortgage experience. Lennar mortgage company is so unorganized. They did not answer questions that my husband and I had and we were constantly back-and-forth. They gave us wrong information. So needless to say this is the worst home-buying experience we have ever encountered. I don’t believe I will ever ever recommend Lennar mortgage to any of my family or friends. ... More

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

This review is strictly for the construction and the quality of the construction of my home and is not for the warranty representative or the company mortgage staff. I have purchased several builder NON CUSTOM homes. I will neither purchase from Lennar again, nor recommend to anyone. The development design was very pretty. However, everything from contracting to closing was a disaster. Examples to name a few: I requested blinds in my home and was told the builder did not put them in (yet this was negotiated in neighbor's homes), I saw the embankment was causing water to be dumped right into my tiny back yard...I first refused to close until it was fixed, was told a swale was being put in and to date nothing has been done; I requested to change to a different home that was being sold for much less than what I contracted for while keeping the price the same and they refused; I requested 2 rows of wire closet shelving to maximize space and was told no, I ask to not install the shelving and I would do myself and was told no; the walls in my home are not square; one wall was completely "bowed" out; the water had to run five to eight minutes in each faucet to get hot; the workmanship was sloppy and all I was told was "this is not a custom home"; and I have my master bedroom door on backwards so the light switches are behind the door when opening the door. Fortunately, the warranty person is EXCELLENT and the mortgage people were EXCELLENT. However, there are many other quality builders. I chose Lennar because I had looked at Lennar Homes in Delaware and the craftsmanship was pristine, and the homes were excellently built. When I mentioned this to the construction manager in my development I was told well this is not Delaware. I would expect the Lennar standards to be the same regardless of the location. Obviously, that is not the case. ... More

Poor experience overall. Very disappointed

When evaluating purchase for Coach Home in Dec of 23 we were told completion would be in Q1 of 25. Contract stated that completion would be in Dec of 24. Actual completion was moved to Oct putting us under a financial strain to sell exit house in poor sales market of the summer and early fall months. We asked for help from Matt to move us to a later build in the schedule and that was met with cold indifference. HIs response was "you have to sell the house for loose your deposit." Financing options with Lennar were quite suspect. Offer of reduced closing costs were tied to using Lennar mortgage which were then offset by trumped up costs and higher than standard prices for closing. ... More

Terrible experience, STAY AWAY, ESPECIALLY THE BUILDER

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

So many problems, but the biggest one is that my brand new house that I closed less than 2 months ago, now has diffused mold in the kitchen and a water leak under the concrete. I can't even move in even though I'm about to make second mortgage payment.

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished walls, the list goes on! Before you sign your sales offer agreement, be prepared to walk away, knowing you'll find out later how much less your neighbors paid for the same house. ... More

My contact during the build was supposed to be Sam. 99% of the time he couldn't answer my question or sent me elsewhere. I was rushed to close so much that "Move in Ready" was "Move in Mess". Not cleaned, huge number of unacceptable flaws, chipped doors, paint splatter on tile and screen, construction material in pantry and drawers, AC filter was filthy, smoke detector was beeping, ring doorbell was missing. It was awful! No dumpster for garbage, no mail keys, elevator was on the fritz. When I asked about what to do, I was told to put in a ticket to warranty the corrections. Why? Why isn't it clean and Move in ready?? No happy at all. I was the one to call the County Waste Management to get the dumpsters delivered. I was told that there would be a garbage shoot to dispose of household garbage. Not even the building manager had ever heard of that. It wasn't my imagination. The property has paper and garbage and building materials all over! I was told that I would have toilet paper holders and towel bars. Look at Babcock they said, everything would be in your condo except lights, fans, things like that, but you will have the bath fixtures. Should I wait for them to be installed? maybe they will be installed with the Garbage Shoot Sam???? I'm sure the CEO of Lennar wouldn't accept that this was move in ready. Oh and when I had warranty work done, the place was left with lights, fans on, and had used the toilets and left seats up and urine in the bowl. Really??? I would like someone to explain why my 1st home owning experience with Lennar Builders was such a Circus. ... More

Where to start? Immediate leak from upstairs kids bathroom the first time one of them took a shower. Leaked down into the bottom floor soaking insulation. Still waiting five weeks later for it to be fully fixed so my daughter can have her on room back, so we don’t have large holes in her wall and the downstairs ceiling. Whoever put in the grass cared nothing about people safely mowing their lawns. The first time I mowed (after Lennar didn’t for three weeks), I took chunks out of the blades in the lawnmower because large chunks of cement and thick gauge wire were left in the yard. Related also to the yard, one of your folks planted a palm tree right on the property line, so we’ll have to put up the fence over the property line. Amenities inside the house are sparse. We’ve already spent. $5000 more to have ceiling fans and central room lights installed- those should’ve been installed during construction. The dishwasher and washer feel cheap and are. The dishwasher doesn’t dry dishes and the washer is needlessly loud and I’m guessing not energy efficient based on our first month’s bill, but they could also be related to large holes in the wall and ceiling. Your HOA oversteps its boundaries. We got a landline for my wife’s elderly mother so she could call relatives in her native South Korea. I was told by your provider we must ASK PERMISSION for each country we wish to call. I don’t need, nor intend to ask permission. It is a service provided to us and I don’t need or want intrusive people deciding where we can and can’t call. I will not recommend any friends purchase a home from Lennar in Pearl Estates. The lack of quality control, cheap furnishings and HOA have made our purchase a mistake. ... More

Unfortunately, this was not the overall first buyer experience I expected.

I am very disappointed with lennar employees who showed house material and options to purchase my home those were not explained clearly.Also lennar mortgage is worst lender I ever go with.I wouldn’t recommend lennar to my friends for buying their house.

Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager

If it’s not too late. Look elsewhere. I have had and will probably continue to have issues with this New home. I have so many pictures to prove it. Make sure you check that your home has been painted and I don’t mean with just primer. The landscaping company is horrible as well. After filing a report with the landscaping company that my so called Bermuda sod was dead and dry when they finally installed it , because it was just sitting across the street for weeks, the company adjust there picture to look green, however they couldn’t adjust the tree that was dead. So just aware..

Lack of communication between departments. Not flexible. A lot of issues with the house. Cheap materials

The documents process was extremely slow. We had to speak with 8 different people for the proper forms and access to websites. Filed complaints against 1 woman who would not return phone calls and dragged out underwriting for weeks!!

I love our new home but when it comes to Lennar taking care of simple issues that were clearly caused by them don’t expect much after closing. McKenna who is the Lennar employee responsible for processing the warranty repair’s is rude and unprofessional. For example she disagreed with an issue stating that it’s cosmetic and after speaking to her on the phone she AGREED TO COME OUT AND LOOK AT IT IN PERSON BUT STATED SHE WAS STILL GOING TO DENY IT even before seeing it in person. McKenna is well known throughout the neighborhood as being rude when dealing with her. I caution anyone who is going to buy a Lennar home in the Troutman area in to compare reviews to other builders in the area. I will also note that Lennar mortgage was in fact easy and a positive experience. Side note I spoke to neighbors who bought DR Horton homes in the same neighborhood and they have had a wonderful experience so far from buying to the warranty related issues. ... More

Poor from the moment we closed So many issues. Such poor finishing. Such a slow unprofessional service getting the house as it should have been. Even untidy, broken tiles everywhere, pool green etc etc Couldn’t have been worse

Bad buying experience with Lennar

I would not buy a new home with Lennar again. I paid ~$950K for a house moving in Jun 2024 that vibrates so often during days and nights whenever there is big cars running on the main street, and the shaking becomes very strong (feel like 3-4 degree Earthquakes) whenever there is a train passing by the train track which is a few blocks away from my house. And the trains pass by 3 - 4 times per day, sometimes at late mid night which makes it worse. My family had really bad times lacking of sleep and tried to get used to with the vibration and the shaking. The house also starts showing cracks after 2 months of moving in. I wish I could just return the house to Lennar. Also even it's a gated community, but the wall was built too short and the fence is useless, it could not stop homeless people who camp next to the wall coming into our community to check on our houses at night and try to steal stuffs from the residence homes. The home delivery process was also bad, they tested the washing machine when the manual was still inside, causing it to be shattered all over the place, they didn't even clean it up after my complain and I had to spend 2hrs cleaning up inside the washing machine after moving in. The garage door was also stop working after 2 months of moving in. I would not recommend buying your new home with Lennar builder. ... More

My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.