Lennar Reviews

I am a new home owner in Autumn Vista community. Closed home in July 2022. First construction was delayed by 1 month. Next, home orientation date wasn’t flexible at all. We had to take online orientation where we missed several things to inspect like there was a chip in the flooring, the main door won’t lock without a struggle. Lennar just fixed the flooring and no date on when they will fix the main door. The promised AC unit wasn’t provided still as I write this review. What sucks is that the homes that closed a month later are getting the AC units now. When I call, their response is very vague. Worst experience. ... More

The Lennar sales team was terrible throughout the entire buying process. Our home closed 5 months after initial projection. This, while frustrating, is understandable given the issues businesses are facing right now. What isn't understandable is the complete dearth of information and even general communication from beginning to end. No explanations were given besides "supply chain issues" and that was when we could get an answer at all. In the end, Lennar's sales team, including management, tried to force is to close on an incomplete home (garage door not working, cabinetry incomplete, water heater not working, etc.) under threat of default on our contract and loss of our earnest money if we didn't. This was the worst home buying experience I could have imagined. Lennar ought to be ashamed of themselves. ... More

Worse experience in my life. Lennar has different departments and they don’t communicate with each other. Zach the sales spokesperson for the area was useless, couldn’t be found no text, or call. I seen him only one time out of 5 months. He was always off or on vacation. No help. The builder hired bad contractors to do the plumbing and had multiple leaks that needed to be correct before closing. The cleaning people flooded my house because the builders didn’t tell them they haven’t completed a flow test yet. Abraham my loan officer was unaware of certain charges to his own closing disclosure and couldn’t explain them to me. Even now after a month of being in the house Lennar Title called me and said they forgot to have me sign a document a whole month later. A week before closing the new plumbers found a bulging pipe underneath my house had to rip up the foundation in my kitchen to fix. My closing date moved 5 times from the original June 21 to Aug. 11. I say this emphatically do not, do not chose them as a builder. Only saving grace was Matt after I couldn’t contact with Zach, Matt was there to help me and my family go through the process and keep me updated. To say all of that I wouldn’t have pick them. Good luck. ... More

Bad and costly because of fees at closing

Once you've moved in, Lennar doesn't really care about addressing issues: 1.We have no internet service with no ETA provided despite our neighbors having service (we moved in 2 months ago). 2. I've been asked to check the box and mark requested warranty work as complete before it was finished, and it then gets ignored by the warranty team. 3. House was dirty in many areas upon move-in, and that was even with a further move-in thanks to Lennar messing up the closing date. This has been the worst decision of my life. Be careful.

From the misinformation given to us about our purchase, by the sales associate, to the ridiculous lies told to us by the mortgage people and the astonishing lack of quality workmanship that is out into these homes I wouldn’t recommend my enemy to buy a LENNAR home! There were so many things wrong I can’t list them all! LENNAR and all who are affiliated with this company should be ashamed of themselves!

Lennar does not seem to stand behind their product, and has substandard work, that is only made worse by the lack of customer service to address issues with their new home construction.

I do understand that Lennar is an extremely large builder that relies on volume not on quality. I think what disappointed me the most was the lack of interest to pay attention to detail, inspect their own work and the lack of interest to make things right. For those reasons plus more I can not recommend Lennar to anyone

Just bought a Lennar home and I advise everyone to avoid buying these homes. These homes are cheaply built, workers drink on the job (I have the beer cans in my house to prove it), and there is no urgency when it comes to resolving issues. There is no reason why brand new homes should be having any issues - we even experienced a gas leak our first night on the property! They should be ashamed of themselves and I suggest they cut their prices for these homes.

No idea why a ticket is closed, no response updates to monitor, poor workmanship, bad quality, continuous surprises in terms of quality issues

Don’t buy Lennar! There is obviously no supervision during construction and if provided no experienced construction managers. Absolutely NO CONCERN FOR QUALITY! They constantly try to fix items that were not installed properly (I.e.) doors, especially exterior doors instead of removing and reinstall properly or replace. It is sad that Lennar accepts the butcher quality of work provided by their sub-contractors. We didn’t get what we paid for! All my neighbors feel the same way!

Experience of buying a new home has brought me too many bad experiences to write a good review what was supposed to be a good experience quickly turned into a nightmare due to poor workmanship. Lack of service from Lennar home building team no one ever had answers and never kept promises as to when home was going to be completed issues never address properly

Would not recommend. From misleading seller aT lennar to the HOA that is a iso telt unreachable, horrible experience with lennar. Wish I never started anything with them

In the first month after closing we ran into a few issues that couldve been avoided. Repair times tool longer than they should. Communication is not a thing with Lennar. The construction crews like to cut corners when building the homes. Lennar doesn't not fill the backyards with grass, some of ours is only dirt. Cracks in the concrete were immediately noticed after closing. Lennar title gave us the wrong amount for closing costs and almost delayed our closing. Our closing date was pushed back about 3 or 4 different times. Plastic bathroom walls were not pushed together correctly, construction manager basically told me im SOL. Grass that was put down was mostly dead prior to it getting here. Our backyard is constantly soaked with water by our back gate, lennar said we can't do anything to fix it. Our particular house was the 3rd house we tried to buy in a 7 month period. 1st one we decided not to go with a 3bd and go with a 4bd. The second home appraised for less than the sell price of the home. The 3rd house was the exact same floor plan as the second, and 2 houses down. Appraisal came in about 2k over sell price. The 2nd house that appraised for less, Lennar wanted us to come out of pocket 6k more, they were UNWILLING to work with us 1st time home buyers. Lennar added a 11k fee essentially due to where the house was located in the neighborhood, bringing out total from 263k to 274k. Even after the final walk though there were issues that weren't fixed, not the biggest of deals but still. About a month after being in the home, we came to find out we had a major gas leak coming from the back of our stove. The fitting wasn't connected properly on the back. I'm assuming during construction a screw driver was drooped into the plumbing pipe in the guest bathroom. Plumbers had to take out the floor, break the wall, base board and concrete to get to the pipe. Then they cut the pipe, took the screw driver out that was causing backup in our toilet AND bathtub. Took about 3 weeks for someone to fix it after multiple phone calls, texts, and putting in claims. Our attic door was not installed correctly. Attempted to have it fixed twice but still no response to it. Im sure I'm missing more stuff. ... More

Purchased house was told I would get touch up paint, never received! Three boxes to replacement tiles, was told to text Nolan did on several occasions never received. Doors painted with semi gloss, touched up with flat paint. We have paint on carpets in bedrooms Just horrible

Don’t sign off on the day of your walk though. If there are issues to be fixed have them fix it before you sign off. I’m 7 months in an still waiting for them to fix a kitchen drawer that was blue taped the day off walk thru. Costumer service rep dose not care

Quality of workmanship & materials are sub par

It’s been 2 months and there’s no scheduled time for my touch up painting to be done and they are now no longer working with the painter they used and don’t have a new one

Not my first Lennar home but will be the last. Home not complete on Closing Day and home has very shoddy workmanship and does not have finishes stated when signing contract. In this very tight market I believe I was taken advantage of and now it’s time to handle. Beware!

Move in date was pushed several times, over 26 items failed inspection, communication with the builder and management was absolutely horrible. Would not recommend to anyone. The day I got my keys there was taco bell trash on the counter and paint on the floors still. This was after having to accept a list of things that were not fixed on move in. Just the absolute worst experience I have ever had, specially when spending so much money. Will never go through Lennar again.

My wife and I decided to buy a Lennar home. We decided to wait 3 months for the house to be completed. During this process we were told that everything on the inside of the house would be completed by closing. When we had our celebration day, it was far from a celebration. There were many items on the inside of the house that were not completed as promised. There seem to be very poor communication between that sales rep and construction rep. Our construction rep did not even know the proper closing date. We have now lived in our house for about 50 days and still can not get answers on when things will be done. The construction rep just tells us that we should get a call or email to schedule it. When we have had work done, it has been less then professional. We have had a family bring their kids to do work on our house multiple times. It was very low quality work. It would be very difficult to do professional work when 4 kids ages 1-12 are at work with you. It was very sad for me to see. It is not fair for us as homeowners and the workers either. The workers not only did bad work, but they also splattered paint all over and did not clean it up. When I tried to communicate with them, they told me they do not speak English. It has been so frustrating trying to get our house completed. We paid a lot of money for a new house and are not getting the professional work and coordination we paid for. We are having to schedule things around our schedule or miss work to get our house finished. Had I of known this would be the case, we would have considered other options. Had they have been honest with us about the process, we could have prepared differently for what was to come. I would not recommend Lennar at this point. Maybe that will change when my house is completed, but I am sure. ... More

At first it was good but after you sign and put money down, takes sales 2-3 days to call back even my realtor could not get a hold of him. The on line paperwork is a joke. The first walk thru was horrible water leaking in the wall and Lennar was just going to leave water in the wall and underneath the flooring. Paint not finished. Just got it fixed on the day of closing. Let’s talk about Lennar contractors damaged my A/C unit outside and when you send a service request in it’s poor response. Front door sagging. Closet door damaged kitchen cabinets coming apart over all just a bad experience . Will not buy a Lennar house again or will I recommend anyone else. I have learned in business that for every one bad it takes multiple goods to forget the bad , that is something Lennar needs to learn, because what Lennar advertised is not what happened ... More

My home is a disaster. I have two different types of baseboards throughout the house (some round, some square), paint on the carpet in every room; almost every cabinet is warped or damaged; the doors are damaged, the mirrors are damaged, and the outside front door doesn't even have trim; there is sealer spilled and mixed in with the grout in the shower, broken tiles, carpet is cut too short and does not even reach the corner in the loft hallway; my furnace is broken and was repaired halfway...this is just to name a few issues and the original warrant rep told me to "lower my expectations" during my walkthrough. I have been here five months and very few things have been addressed due to so many changes in roles and lack of organization. ... More

Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..

Construction delays which were not communicated prior to buying the house. Very poor communication throughout the process. House built with poor workmanship standards. And response from Construction Manager was it is acceptable per Lennar standards. I didn't knew that lennar had such low standards. Not happy with at all. Even now response is very poor if I open any ticket. And for bigger issues Lennar asked me to directly contact vendors. So accountability at all. And issues were present even before I moved into this house. I can go on and on .... If lennar really care about these reviews, please reach out to me. Someone with authority would be appreciated. ... More