Lennar Reviews

The main Electrical panel board is of poor performance, it should of been SQD like the other homes I am an Electrical Engineer and we stop using EATON for this reason, as I continue to have issues, including the water heater is poor quality

Salesman Excellent! Builder: TERRIBLE!! {garage entry door, garage door, island structure, kitchen sink, granite, baseboards, tub, bathroom sinks, landscaping lawn] We are very unhappy with the kitchen cabinets they have issues with the finish and currently one of the outstanding issues in our home. Robert is assisting with that as well. QA closing: There were many issues that we are still dealing with since closing see finish out issues above. It has been a very stressful period. We never had the feeling of joy of buying a new home when there were so many issues. Finance/mortgage: Very helpful kept us well informed smooth process from start to finish. Customer care rep.: Robert our customer care rep has done an exceptional job thus far in helping to resolve issues identified prior to and after closing. Still assisting with the final few items outstanding . He is a 10+++ if it wasn't for his attentiveness we don't know what we would have done regarding the issues in our home. Overall my review from 0-5 is 3 1/2. the main reason it is not a 5 is due to the finish out/cabinets.QA issues we identified. We would not recommend the gray because you can not touch them up without showing every mark. We would rather have the dark cabinets. We are sorry we missed the 60 day survey,thank you for the opportunity to vent and express our experience thus far. Respectfully ... More

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

best post closing service request follow up in the home building industry

Quality of finished products (e.g., toilet fixtures) poor.

1. The kitchen and bath cabinets are low grade quality. 2. The kitchen and baths grout was not sealed. "Sealer should be mixed with grout when installed." - This Old House. 3. Exterminator quote: "Sill boards not calked - lets in lots of bugs." "Too many weep holes, not a state or local requirement."

My wife and I came to the house to check on the progress just after the QA walkthrough. There was blue tape all over the outside of the house. We assumed this was the findings, and thought that by the walkthrough time it would be handled. Then the walkthrough day came. Everything we saw with blue tape on the outside of the house was not addressed, and we needed more tape to address it. Then we get inside the house, and the cleaning inside was not good, paint overspray, and drops on places it shouldn't be, a door was broken, and the garage floor was terrible (all kinds of gouges in the floor). Our person who walked us through told us that "no" we can't do that or "I will see if that can be addressed". REALLY! When the report came out of what was to be fixed, it did not include everything we spoke of. So, I uploaded photos and descriptions of what was not corrected or addressed, about 40 items, all of which should have been taken care of during the QA walkthrough. When we came back to check the progress, they changed the lock so we could not get into the house. I had to tell them that I was not signing anymore paperwork or sending any more money until the list I sent was fixed. Long story short, anyone buying a house needs to have a thorough walk through completed before signing papers, as after they are signed, they don't fix some of the list, or miss many items reported. ... More

Don't commit until you see the final product

My experience with Lennar was okay. Being a first-time home buyer, I did get a pretty good deal. However, going through the loan process was an eye-opening experience. Lennar mortgage was very demanding and expected me to drop everything and get what they wanted done immediately. I also felt like it was somewhat of a high pressure sale on this house. The area is hard to get to. If there were better access roads to major highways. My work commute would be cut by at least 10 to 15 minutes. I really hope that Lennar is working with community planners to start opening up four lane roads for the increase in traffic in this area. I do enjoy the neighborhood that I live in. But I am at a distance from the things I like to do and enjoy. The new driving is definitely an adjustment. Hopefully this will be changing in a couple of years. I just don't see how it can stay the same with the number of homes that they are building in this area. If things don't change I give my current home 1 to 2 years of living before I move and find something closer. I have also noticed that there are some things such as appliances and my garage door opener that are starting to have some issues after moving in and living in my house for maybe a couple months. You would think these sort of things would last a little bit longer. My neighbor has also complained about the lack of quality workmanship in his house and I've noticed in my house as well. My advice to someone wanting to purchase a house in this neighborhood is keep your eyes open on everything. And do not let things slide ask for the moon and make sure everything is in working order. ... More

If we are talking quality and craftsmanship, I suggest to shop around at other builders to see their offerings before making a final decision here. If we are talking communication with the sales team, their leadership, the lender, etc.,during the home buying process - decline to further comment.

The entire team provided Exceptional Customer Service with the utmost respect ,

Highs and lows through process with Lennar staff, was provided incorrect information for lot and I caught the error right before signing contract. Staff responsiveness has been inconsistent especially following closing. However, I love my home but the community has debris throughout my phase, so hoping this stops as construction wraps up.

I recently purchased a home in the Wildwood Groves community by Lennar, and overall, my experience has been a mix of strong positives and areas that deserve attention. First, I want to sincerely acknowledge the staff. The team was professional, responsive, and consistently diligent throughout the process. From initial inquiries to closing, they demonstrated a high level of organization and customer care that made what can be a stressful experience feel much more manageable. Their communication and willingness to assist did not go unnoticed. That said, when evaluating the home itself—especially considering the purchase price—I believe there is room for improvement in the quality of materials and finishes provided as standard. Key elements such as the flooring, countertops, cabinetry, and appliances fall short of what many buyers would reasonably expect at this price point. Additionally, after closing, the cost to upgrade these core features to a more durable and sustainable standard can be significant. In today’s economic climate, where affordability is already a major concern, these added expenses place an additional burden on homeowners. Moving forward, I would strongly encourage Lennar to consider investing more in higher-quality base materials and appliances. Doing so would not only enhance the long-term value of their homes but also better align with the expectations of buyers making such a substantial financial commitment. Overall, I appreciate the professionalism of the team and the opportunity to be part of the community, but I hope to see improvements in construction quality and standard features in future builds. ... More

My experience with Lennar wasn’t the best. The buying process was very stressful and underwriting was the worst. I have bought other homes from builders in the past and the process was smooth. But Lennar was ridiculous requesting the same documents over and over again. To me it was lazy on their part. Then we move into our new home you would think that they would have cleaned it for the new home owner. Absolutely not paint drops on the floor,sticky substance on floors that you have to get down and scrub by hand. Very frustrating you buy a new home and you walk into a home that is dirty

This whole experience has been just okay. The Lennar mortgage company gets negative 5 stars from me, but I think this is asking about the building experience. Things I liked: * the people we worked with on the sales/building side (NOT THE MORTGAGE SIDE) were kind and helpful * timeframe was pretty accurate (albeit they broke ground 3 months after initially planned during our first meeting) but the ~4 to 5 months they quoted was right on target as it took 4.5 months. Things I didn’t like: * There were so many people introduced to us along our 13 month process, I didn’t really know who I was supposed to contact for what. We had the initial salesperson, then there was the first homebuyer concierge who was assigned to us in June and mentioned she would be going on maternity leave in August. Construction was supposed to begin in July. We were assigned a new homebuyer concierge in July as the original girl went on maternity leave. By the time construction began in October (I believe on the same day actually) we were assigned another homebuyer concierge as the previous one (2nd one) was moving into a new role. Maybe this is unique to our situation due to maternity leave and position change but I was never sure who I needed to contact with questions between the salesperson and the concierge. Also had 4 separate people assigned during the Lennar mortgage fiasco at the same time that added to my confusion but that’s a story for another day.. or another review. However, the final homebuyer concierge was pretty helpful when we had questions. * We were told that we needed to choose our exterior details ASAP as there were rules against people around you choosing the same colors and it was first come, first serve. Imagine our surprise when we see the house TWO doors down is the same exact color with maybe one shade lighter brick. * We were told they don’t finish drywall in the garage as it is not required by the city. They told us they only had to finish the wall around the breaker box and any wall adjacent to living space. Our next door neighbors house has a fully finished garage and when I asked him, he said they told him that Noblesville changed their codes and they were required to finish it. We closed 2 weeks apart. I emailed our homebuyer concierge and asked about this and was told that the codes haven’t changed (so someone gave our neighbor bad information??) and that the neighbors house had more livable space above the garage and that there was a structural beam there… well my stepbrother bought the same exact model that the neighbors have and his garage is only 1/2 finished too so I’m pretty sure we were fed a load of crap. * The same neighbors had a plumber come out to install a water softener and the plumber told them the plumbing wasn’t done correctly. He also went to the house next to them and said same thing. They had to put in request with Lennar to have the plumbers (Earl Gray) come back out to fix it. I went down to look at our list of trades they left for us and Earl Gray did our plumbing too. Seems like if they realized one of the trades they hired did something incorrectly, they should proactively send them out to each house they plumbed to either fix or verify it was done correctly - not wait until the buyer realizes on their own. ... More

We just moved in and already noticed a lot of things were missed during the turnover. This would have been prevented if the site supervisor is more thorough with checking each unit before turnover. We already submitted a couple of service request for things that are avoidable in the first place.

For the type of money that I paid for this home, the company should install cabinets with handles. Especially to keep a modern look

We recently moved into our new home in Waterwheel–Coastline/Hilltop in San Antonio. The sales and closing process was generally organized, and communication during that phase was clear and supportive. However, there were serious issues that should not be overlooked. While we were still under contract, there was an attempt to release or offer the property to another buyer. This is not a minor misstep—it reflects a significant breakdown in internal coordination and created unnecessary stress during an already critical process. Post-closing, my experience with the warranty team has continued to be frustrating. There appears to be a pattern of deflecting responsibility, with concerns being dismissed or attributed to the homeowner without thorough or objective evaluation. This lack of accountability is disappointing, especially considering the expectations that come with purchasing a new construction home. While the initial sales experience was positive, both the pre-closing incident and the warranty handling have impacted my overall confidence. I hope these concerns are taken seriously and addressed to improve the experience for future homeowners. ... More

Financing with Lennar mortgage was not a good experience. At all. The loan officer was overwhelmed and kept confusing our deal with others. Home is great.

The realtor at the sales center (Misha) is AMAZING and the mortgage group was good. However, the after care was spotty. Response time was good for any service calls, but buyer beware - once you do your walkthrough, they aren’t responsible for some things such as dead landscaping. We also had some trouble with our garage door opener and the tech said it was the cheapest model available. The interior doors are hollow and the handles are cheap. The carpet crunches when you walk on it. Countertops are super thin, No handles on any of the cabinetry. No lighting except high hats and nothing in the bedrooms. No towel racks or toilet paper holders.But on the plus side, they do give you blinds!! Just saying, you get what you pay for! ... More

Salesman was excellent and helpful beyond initial sales effort. He was the best. Some items from walkthrough weren't addressed before settlement but since my time was limited, I had no choice but to proceed. They could've done better but it's acceptable. Online process might have been helpful but was burdensome, confusing, and poorly conducted when timing was short. And there was no support so buyers have to work through it via trial and error, repeat, repeat. It was awful.

I was promised things that were not delivered. I said it many times through the process. Lennar is not customer friendly.

The air condition, dish waster and the home bell ringing system had to be corrected.

Had to repeatedly ask for some issues to be fixed. One BIG issue remains - we have drainage issue on our street where water and mud is sitting and not draining. All that mud is getting into our garage. I reached out to Lennar about this issue with ZERO response from them.

Home was not move in ready. Too many workmanship issues. Plaster, concrete and paint stains on garage and back patio. Paint stains on floors. Interior was not clean.