Lennar Reviews

The mortgage company with Lennar has horrible customer service. They treat their clients like crap after all the effort they put into buying their homes. I'd never buy with Lennar again.

A lot of things in the home were covered up and not done properly. I am still awaiting for certain things to be fixed and should not have to wait for the one year housing settling process because it has nothing to do with the house settling process.

There should not be this much damage done to a new build prior to moving in. The entire house has to be painted on the inside there is flooding outside landscape issues construction issues etc.

Upon closing date we were told our Granite countertops could simply be cleaned with Granite cleaner... They had a very noticeable white film over them with circles and squares imprinted in it? After signing for the home, We purchased a good granite cleaner and it did no good, it looks exactly the same. We were told a one year warranty would cover any issue? NOT TRUE, After we submitted a work order for repair, five months later they said it's not covered by the warranty? DO NOT SIGN during closing until EVERYTHING IS COMPLETED TO YOUR SATISFACTION! Look with a magnifying glass!

We were promised a bigger backyard with a brick wall for our home. We originally were going to purchase a different lot that was cheaper, but were offered our current home because the backyard was bigger. Of course, you would have to pay a bit more for a bigger lot. Come one week before closing, right during our walk through, they told us that our backyard would have a slope fence. Imagine our perplexed face when they literally told us this one week before closing. They still had the nerve to tell us, you can still back out on the house if you are not satisfied. Okay lady, yea let me just live in the streets while I find another home. Had this been mentioned months earlier, we would at least actually have a realistic opportunity to back out on the purchase. We were very adamant about having our backyard that we paid more for done correctly. But no, they completely ignored our request. Very dishonest and untrustworthy, sneaky people. So now our backyard’s width has 3 feet of unusable space. That may seem little, but when you already have a ridiculously small back yard, 3 feet makes a huge difference. The cherry on the top of all of this was during our one month walk through. The lady apparently thought it would appropriate to say “So has the backyard grown on you?” Who does that?! Overall, we are very dissatisfied with our experience. ... More

Poor construction lack of communication and no care towards the client

Horrible experience with Lenner, Very cheap materials, cheap appliances cheap items installed, I am regretting buying Lenner home. Very bad experience never recommend to anyone buying Lenner homes. In any condition my home is not looking that I have paid over 530k house. Billy was good

Our home was built in a guinea pig of semi-custom home neighborhood at a luxury price point. The Lennar project managers and subcontractors do not understand how to complete a home of this nature that isn't their traditional entry level home offer with only A, B or C options. The timeline was well beyond what we were promised, the sub-contractors created so much havoc that Lennar had over 200+ items to fix at close, and fortunately, we did not use the Lennar financing team, so we were able to not be forced to close with 200+ issues wrong with our home. We had them fix the majority before we closed, and about 30 issues remained, and these took two months to fix beyond close only because I called and emailed relentlessly, and managed the sub-contractors myself in order to get everything done. Be prepared if you don't buy an entry level home that you will have a second full time job managing their project managers and subcontractors to get the home to the point where it can be inhabited and get what you paid for from them. If you are looking for luxury, semi-custom, do not look here until they fundamentally change the way they go to market and revamp their entire team. ... More

Please don't close on your house until all issues ate resolved .

Find a different builder.

Other than the building foreman, the interest in your home buy post signing ranges from apathy to derision.

Quality and Customer Service is really poor

Buyers do not trust this seller. They attempt to strong arm buyers through threats of pulling on deposits. The Director of Sales for Miami, FL was a tyrant. He openly threatened to make a Veteran family go homeless because he could not grasp the concept that VA loans have certain stipulations for retirees. All of this was done to provide better profit earning for corporate lackeys at the end of the fiscal year. The sales and maintenance teams were using the home as a gathering place or at least it seems. They left a dirty kitchen sink, consuming alcohol beverages while on the job. This is true because these workers left the empty six pack along with the receipt from the grocery store where it was purchased. Some worker urinated in the full bathroom downstairs and never flushed the toilet. I walked into a bathroom with the foul odor of sitting urine in the toilet. The caulk to the stair railings is corroding away. Nothing in the house was correctly leveled out. Walls are not straight and we’re not leveled correctly. My upstairs floor was atrocious. Upon pulling out the carpet you could see the ply wood was not fresh but rather recycled wood, the floor is not leveled and slants/dips in many spots, and there was a hole in the flooring plywood at the top of the stairwell where the worker stuffed some debris or material to maybe think seal the hole. There were gaps in between each piece of plywood flooring, Ceramic tile in the master bedroom bathroom was done hurried as the tile are cracked and there is a nice sized gap between the tile and mirror. The cabinets are not leveled correctly and the counter tops are significantly gapped in some areas. Cabinets are bowed outward in the center. Kitchen countertop was not fully caulked. The cabinet drawers wheels are rail system are failing and I have drawers falling into the cabinet. The floor board of the kitchen cabinets was corroded and loose. The garage was not cleaned out and had all kind a of debris remaining inside of it. The sod was not taken care of by Lennar and I am stuck trying to revive the grass they killed by not doing anything to the lawn. Debris and broken ceramic shingles littered in the lawn due to workers not cleaning up after themselves. Crack shingles and the clay edging On the corners of my house look like mushed clay instead of the perfect diamond shape. Shingles were not sealed and appears to openings on the roof for leaks. The storm shutter frame around the front window is cracked. The Blackfoot of the home actually has a small gap where out light shines through and my air conditioning leaks out. Basically, there was no quality assurance being conducted on my residence during the construction. Sales reps rushed the inspection of the home. Also the smart home provides was not as advertised as the order excluded several services to include the Amazon rep bringing the Sonos speaker!. There is no trust that the one year warranty will be honored the same way closings are held in a lunchroom of their corporate offices with all kinds of personal and privacy act information being flaunted around during the final transaction. ... More

Poor customer service, repeated broken items and screw ups on the home. Sales representative quit responding to emails or communications the second the ink dried. Broken bath tubs, sinks that leaked and poor follow through. Made me police the situation the whole way the whole way through to get basic items an inspector said be should be done taken care of. Ridiculously stressful and completely ruined the new home buying experience and our holidays (we moved in right before Thanksgiving). I literally would have went to the trouble to put a sign up in my yard warning people to check their online reviews before they buy (we didn't and got burned), but they threatened me that it was against the HOA guidelines and I would get fined if I actually put a sign up. I could have dealt with all of it had they done anything that resembled "we're sorry" or "what can we do to make this right" before it was all over, but they were literally only interested in enforcing their onerous contract and doing as little as they could to consider the situation "legally" resolved even if I didn't agree. Imagine paying for a completely new home only to find out they can break whatever they want and patch/repair it and provide you essentially with refurbished goods and still be within their contractual obligations even though you paid for a all new house.....and finally...imagine how your wife deals with all the stress of all of this while you're just trying to take care of your family during what should be a happy and joyful time. Google "Lennar homebuilder reviews" and look at the thousands of families lives and homes that they have destroyed. This is not a company you want to do business with. ... More

Quality of house and whole experience leaves a sour taste. I would suggest that anyone thinking about buying through Lennar, reconsider and look at reviews, as well as look very closely at details. Definitely not a builder that takes pride and address issues in a timely manner, if at all.

Bottom of the line appliances; no insulation; thin walls, cheap fixtures.

Terrible work ethic

New house and the driveway is already cracked. I was told nothing could be done, I've turned in the same problems three times now and they're still not fixed with no follow up. The workman ship is shoddy. There are hidden design flaws that you people have refused to take care of; All in all I would not recommend Lennar Homes to anyone.

Have problems that need to be taken care of Have a Kēvo that has never worked and now they say I have to pay $120 to have it set up and maybe it will work if not then they will replace it maybe

We bought 2 Lennar homes in the past. We had no real issues with them. This home in Verona Manor has been a headache for us, from broken appliances to water leakage. The response time on getting things fixed is the worst I have ever experienced. I would have love to have given Lennar a great review, but I feel that to make a company great you need to know what your workers are doing and that can hurt a reputation that Lennar held for so long.

The house has many problems and of which many have not been solved most of the problems are minor

5 different managers..100 calls before response...then weeks before something is complete

I chose a house that was already built. They never did anything I asked on the final walk. After I moved in, I had a lot of issues. They had to replace the vinyl flooring in the house. That was a nightmare experience. I fence is falling apart after only 5 months. I have to have the structure evaluated for a possible foundation issue. I wish they would just take the house back.

VERY POOR COMMUNICATION WITH ON SITE SELLING STAFF. HAVE NOW BEEN INFORMED IT IS MY RESPONSIBILITY TO MAINTAIN THE GRASS ON THE PARKING AREA ON THE STREET NEXT TO MY HOME. NEVER TOLD THIS BY LENNAR. NO WATER SOURCE NEAR THE AREA IF I HAD BEEN TOLD THIS I WOULD HAVE NEVER BUILT ON THIS LOT. NOW I AM GETTING FINED AS THE GRASS IN DYING.

I had such high hopes when I put my downpayment on my new townhome. I loved the idea of something that was all mine and that no one had ever lived in before. Additionally, the fact that my home would be a smart home and Lennar's promise that Everything Is Included made it that much more exciting. Sadly, the reality was far from the dream. I'm typing this 5 months after moving into my home and I still have a laundry list of items that need to be addressed from my punch list. I've spoken to countless people with hopes of getting things done, and yet all that tends to happen is that trades people don't show up, do a poor job, or only fix one out of the list of things that need to be addressed. It is a neverending process, and I feel like I'm in the movie, Groundhog's Day. ... More