Lennar Reviews

From the day I bought this home it has been a disaster. On the day I bought the home they were an hour late at the title agency and didn’t even have a room for us to close in. Then we ending up closing on a fold out table with some random guy who farted in my husbands face. Then our mailbox key didn’t work for over two weeks and then they had to rekey the mailbox. When we called our sales guy he said this has been a issue with a lot of home buyers. Why weren’t we warned before we moved in? On top of that the quality of the home is mediocre. I have lumps in my carpet, my floor creaks, the paint rubs right off the walls, the tile in the master shower grout has come up all over, the shower door creeks. The list goes on, every time I contact my rep it takes days for a response and I honestly don’t think I will every buy a Lennar home again. I own two homes my other home was built in 1978 and I have never had an issue, I bought this new home and have had more issues that I can count. ... More

This is the fourth new home I have purchased and is by far the worst experience I have had. No support whatsoever for their customer care.

So many issues. The entire process seemed rushed and unplanned. Not sure if this is how every new home buying experience is, but I would not purchase from Lennar again.

I have been in my house 4 months. The dishwasher, disposal and both thermostats had to be fixed or replaced. My roof has had to be fixed as well as my gutters. I think they are terrible builders, but they have fixed the items. Just seems it would be better if they did it right the first time instead of causing all the aggravation.

Our dream home purchase was the worst purchase experience of our lives, thanks to Lennar's quite unimaginable levels of ineptitude. No commitment to quality whatsoever at any stage of construction. No apparent desire to stick to deadlines. I, the home owner, seemed to be in charge of quality control - if I didn't catch it no one did. No commitment from upper management to make things right. I pleaded for help so many times, and just failure after failure ensued. No one from management ever even called or reached out to apologize for the incompetence. That's what you get for an $850K home purchase. You get better service at your local Taco Bell quite honestly - at least the manager there will say we are sorry when they mess up. Lennar management really should really find a different line of work. Folks purchasing their dream home deserve better than total lack of commitment to quality, total ignorance of deadlines, total disrespect towards the buyer, and total lack of any management basics. They really should be ashamed of themselves for the process they've built and continue to use. Every neighbor I've met feels the same way or worse to be honest. ... More

Major construction issue brought to us days before settlement was scheduled.They didn’t run electric from the house to the street! AC hadn’t been installed, no one worked on all the unfinished work on the inside for quite some time. All painting and finish work is absolutely awful. We were told much will be corrected but nothing was done. Delay after delay and if they did the work needed on the inside, it would delay settlement even further. We were told our expectations were too high and that we weren’t buying a home on Kiawah Island or Mount Pleasant (we’re in Summerville). We should have walked and I regret accepting what I came to realize was a very bad idea and experience. ... More

Four days before closing, I completed my first walk-through and identified several repairs that needed to be done. On the day of closing, none of those repairs had been completed. I was assured that if I signed off on the work orders, the repairs would be made promptly. To this day, many of the repairs remain unfinished. I have observed workers sitting in the office using their phones instead of completing the necessary work. This ongoing neglect has caused unnecessary stress and frustration. I am requesting that all repairs be completed immediately and that I be made whole for the inconvenience and lack of follow-through. ... More

1. Incomplete and Substandard Work • The house was not properly painted only a primer coat was applied, which is completely unacceptable for a new home. • The shower door installed is incorrect and does not match what was agreed upon or expected. • Drywall (sheetrock) throughout the house is already cracking and separating, which indicates poor workmanship or materials. • Windows are not sealed properly, potentially leading to energy inefficiency and water damage and mold. • There are serious ventilation issues that affect air quality and comfort. • The HVAC system is deficient and either not functioning correctly or improperly installed. • Roofing defects have already emerged, raising concerns about water intrusion and long-term durability 2. Ignored Notifications I notified your team of these problems within the first 30 days of moving in well within any reasonable defect liability or warranty period. Instead of resolving the issues promptly and professionally, I was given the runaround and excuses. No clear plan or commitment was made to correct these issues, despite multiple follow-ups on my end. 3. Loan Issues Additionally, the mortgage terms I agreed to are not what was ultimately finalized. The discrepancies have created significant financial stress and feel deceptive. I trusted your team to guide me through this process ethically, and I now feel misled. This entire experience has not only been stressful and disappointing, but it also feels like a breach of trust and good faith. I purchased a new home, and what I received is far below what was promised and paid for. In addition to the physical problems with the home, there are major concerns regarding the loan process. The mortgage terms I agreed to were not what was ultimately finalized. Most critically, my 20% down payment was not properly reflected or credited in the finalized loan documents. This discrepancy has created significant financial stress and appears to be a serious oversight if not a deliberate misrepresentation. I trusted your team to guide me through the process with transparency and integrity, and I now feel misled. ... More

Even after 3rd party inspection they said fixed AC but they cheated, very first day ac stoped working I had to stay with our AC for 5 days, now it's Gas leak from stove even though it's in warranty they don't take responsibility and making us wait 10 days without cooking. Floors are uneven , every bad workmanship, they dnt fix issue.

Very bad experience. They told me Aug interest rate will appt to to me. After I bought house they change to 7.125. Literally they cheated me.

I love the truth. I was deceived when I bought the house. I was told that if I bought an average townhouse, it would come with appliances. But when I agreed, they told me that they wouldn't let me buy it with appliances. Self-respecting companies don't do that.

Lennar title is absolutely bad company with very bad people, who don't know/understand anything

Lennar's motto is "Everything is included" I just got done buying 6,500 dollar gutters, and 1000 dollars worth of ceiling fans because they didn't bother putting either of those in the home. A 16 dollar light in the bedrooms would have given us light, but they wanted to save money. Pavers without polymeric sand? just set them on the ground and leave huge gaps. I don't have working street lights on the entire street I live on. The backyard is nothing but weeds with no sprinklers, the HOA is oppressive with rules you can't imagine. if you want to feel like you are living in a town house but you have a tiny patch of grass you have to mow for the HOA, this is the home for you. There are two ways in, and insufficient parking, so every day I have to navigate past narrow rows of cars on either side of the road, Years ago, people would never have accepted shoddy houses with insufficient parking and 2 feet of yard on either side, but everything got worse. I was a sucker, don't be a sucker. The regret is so strong that everyday I wake up angry - did I mention, I wake up to the horn of a train? Oh yeah, Rivington, everyone can hear the trains, and they run every 30 minutes from 5am until late at night. ... More

Team at Lennar will not even resolve issues that were pointed out before closing. Their VP told us to take it or leave it as they are not going to repair the fixes we pointed out. Example, screws were not covered in the garage which should have been. Entry had pink all over the entrance. They do not stand up their core values - https://www.lennar.com/about/core-values

Truly the most nightmare experience ever. Just 1.5 months in, I need more fingers just to count the amount of problems I’ve encountered with this house and the whole process. I truthfully regret ever buying this house, and would not recommend Lennar to anyone ever.

We bought a brand new house from Lennar. This is a great little house. Perfect for our lifestyle. We opted to purchase the washer and dryer with the house. Washer works fine. Dryer came missing a filter, filter frame, and a humidity sensor. If you use the dryer without a filter frame and filter, your clothes get sucked into and behind the drum. Lennar will not fix or replace the dryer. They say, it’s LG’s responsibility. We have lived here without a working dryer for almost 2 months. Lennar will not communicate or support the homeowner. The situation has ruined all trust with Lennar.Lennar should have done a better inspection when they had LG put the dryer in the house. If Lennar is not going to support the homeowner, they should not give customers the option to buy washer and dryers. Where is the integrity? I will never buy anything from Lennar again. ... More

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. Beyond Horrible experience ... More

I am extremely concerned that my garage door issue has still not been fixed. The garage door came off the track, one of the wheels broke, and it damaged the wall. Your technician already visited, took photos and videos, but I have received no updates or timeline for the repair. This is a serious safety and security risk. For two weeks I have been forced to sleep with my garage door completely open, which puts my family and property in danger every single night. This situation is unacceptable.

Buying from Lennar has been one of the most frustrating experiences. They rushed the build of our home, clearly more focused on putting up houses for numbers than on quality. From day one, we were handed dead grass and trees — it looked neglected before we even moved in. When issues come up, they fight you every step of the way. Instead of standing behind their work, they make the process of getting anything fixed extremely difficult. To make matters worse, they only repair drywall cracks once, even though more appear as the house settles. Most recently spilled chemical in my yard and refuse to take accountability . For a company of this size, the lack of accountability and care is shocking. If you value quality, follow-through, and basic customer service, I would strongly recommend looking elsewhere. ... More

Items on walk through list were only partially completed - for example sealing of door gaps. Tile floors throughout were spotted with glue and paint splatter and not cleaned. Wall paint is horrible - gently wiping removes existing paint. Master shower floor grout is a different color near drain and we were told it was soap scum after 2 showers. No it was not - scrubbing by us changed nothing. Pantry shelving was cut too long and not in the cradle hardware. This should not have taken weeks to remedy. I expected to move into the pantry sooner than that. But - worst of all - our lanai pavers are covered with overspray and paint. We would like to seal them, but will not do this over the paint mess. This was reported to Nathan who promised to take his photos of it to his manager the next week since she was out of the office that week. We heard nothing and contacted Nathan at the end of that next week to get the results from the supervisor and were told she was fired and Nathan was going on vacation for 2 weeks. So now, a month later, NOTHING has been done. This is poor customer service and shoddy workmanship. I cannot recommend Lennar for these reasons. ... More

first time lady called me about signing the papers, had very bad attitude. I would never recommend anybody to purchase from Lennar

First time homebuyer and the process was horrendous, especially buying pre construction. Don’t assume that just because every single house within a giant property being constructed (think Altamira in Homestead Florida) is a beautiful shade of cream with brown and tan details, that your own pre construction place will match. The reason we decided to buy in that community was because of the elegant color scheme. Once the place was done being built and we flew back from out of state for the walkthrough, imagine our surprise when the stupid place is chicken yellow with gray stonework. Two colors that couldn’t clash any more than they do, among a sea of beautiful ivory and browns. It cheapened the entire neighborhood. I understand that there might be a “palette” they can play with regarding colors, but no other building in the entire place was painted chicken yellow except ours (townhome). Finishes were typical cheap cookie cutter nonsense with the ugliest colors imaginable (think depression blue and Soviet era gray). The carpet had tons of paint splatters on it. Never again buying from these fools!! ... More

When shopping for the house Koral was great, she was friendly, and took her time to make sure we weren't rushed, she took us to multiple neighborhoods and houses to make sure we found what we thought was going to be the right house. Abraham and Erica made our mortgage process seamless and painless, they were very responsive to any questions we had and were always on top of reaching out when they needed something from us. Everything was looking up until the day of closing we were never given a time to actually close on the house, we called to the Lennar title office multiple times leading up to the day of closing and it was difficult to get in contact with anyone, when we did get someone on the phone we couldn't get a straight answer, when we finally got an answer it was that we would be closing first thing in the morning to ensure we can pick up the keys since the pickup times are strictly set for 11:00am and 4:00pm. The day of closing we had not received anything for closing and reached back out to the title office and again it was very difficult to get in contact with anyone and when we did we were constantly told that we needed to talk to one specific person who was very difficult to get in contact with. We were eventually told that they were still working on all of our documents when we were told previously that everything was ready to go. We missed the 11:00am pick up time for the keys and were hopeful to get everything finished in time for the 4:00pm pick up time. As time approached 4:00pm with no update we reached out to Koral and to Abraham who are not involved with title but were great helps again in getting things on track with the title office, when we expressed our concerns that we wouldn't be closing in time to pick up our keys Koral coordinated for someone to stay late in order to ensure we could pick up the keys. When we finally got the closing documents there mistakes that had to be corrected which only further delayed our closing. We got the information for the virtual closing with the notary around 4:30 that day, once we finished up we got the okay to pick up the keys and head to our new house. Walking into the house we were greeted with a slew of things not cleaned up, there was dirt all over the floor, paint splatter, adhesive residue, and dirty hand prints all throughout the house, and the house was riddled with bugs. During our blue tape walkthrough we noted that there was missing weather-stripping on the doors and we were surprised to see it was still missing when we moved in, we also found out that our living room only had power when the back porch light was on, we had a leak under the master bathroom sink, and water damage to the cabinet, one of the circuit breakers kept flashing its arc fault indicator, and it turns out it was due to one of the wires on one to the GFCI outlets not being secured, we had to open the knockout for the drain house for our washer in the box in the laundry room since it was still closed. We had asked for a copy of the third party inspection report but all we got was a one page document saying the house passed. I don't see how with all of these issues it passed. When submitting warranty claims for these items some were addressed quickly and professionally, while others not even close. The leak under the sink was addressed quickly and was told that the cabinet would be repaired after the leak was fixed. Chris was the one handling this particular claim and he was scarce to reply, I would reach out for updates about the cabinet, he would give dates and times when he would be by to look at it. Those times would come and go with no communication from him, I would reach out and see if he wanted to reschedule and wouldn't hear anything. The only way it seemed I could get him to respond was by submitting new claims for the issue. After a little more than 4 weeks the cabinet was finally addressed. And the "repair" was just to cover up the damage on the lower shelf of the cabinet by laying a thin piece over the top, ignoring the damage to the left wall of the cabinet. When I expressed my concerns about the so called "repair" and how there was the potential for mold underneath the cabinet due to the leak being so bad that it came out from underneath the cabinet. Chris told me that my concerns don't exist. My wife is allergic to mold and we have a baby on the way and not addressing the risk of mold poses a health risk. When our sod was laid in the yard it was absolutely riddled with weeds and other invasive plants. The yard is so uneven and bumpy after it was graded for the sod, and the landscapers laid the sod in a way that our gate was stuck open and had to be trimmed to close. I came home one afternoon to find that half of the fence on the right side of the house fell down shortly after moving in. I wouldn't recommend these houses to anyone after what we've experienced in the 2 months we've lived here, the quality is bad, there's no pride in the work, no integrity to do things right, all the work that's contracted out seems like its done as cheaply and as quickly as possible, and then when issues are brought up they are ignored and you're hung out to dry. This home was supposed to be the place where my wife and I stated a family together but it has just become a nightmare. ... More

Builder went cheap on everything. Definitely would not recommend. Wouldn’t recommend Lennar mortgage either.

Terrible quality of materials in this Lennar home, would never buy from them again.