Lennar Reviews

Entire process dealing with Austin was good. When buying a very expensive home I'd expect the home to be cleaned with no drywall dust and carpet snags and the floor mopped good. We moved in and the cleaning job was horrendous. Then when we switched master light to a fan we found 2 holes in ceiling that the fan wouldn't cover, but they came out and fixed. Biggest thing is that we don't have street lights on our block which is very unacceptable

The purchasing experience wasn't bad. The purchasing agents were easy to work with. Same with responsiveness to issues after the purchase is made. There is a quick response from the time you add your issue to the portal. Which I appreciate. The part I don't appreciate is how I received the home. It was very dirty in certain areas. All window sills on the inside of the home were covered in drywall dust. My refrigerator was covered in dust on the top. Our garage was filthy. So much dust, sand and chalky soot. The Home should not have been handed over in such a manner. Especially when you're spending hundreds of thousands of dollars on Home, you should receive it very clean. We had to spend a lot of money in cleaning services. Additionally, I didn't know any better, but it's bare minimum build. Meaning no extras. No toilet paper holders, no towel rods or hooks, just bare walls. That was unexpected. ... More

Provide buyers option to "uninstall"'or "take out" some standard parts/materials in the house while being built. Makes it easier for when upgrades are done.

The purchasing process was smooth and relatively painless. We've been in for just over a month and are overall happy with the home, but there are a number of workmanship issues that surprised us. Drywall seams splitting across the entirety of the main room, many nail pops, and poor door mounting leading to our inability to smoothly shut doors on the upper *****. We're hopeful that many of these issues will be resolved under the 1-year warranty.

Sales did their job, superintendent underdelivered. All the promises of things being fixed, gleaming floors, as stated by sales, all the blue tape was just removed, but the issues weren't taken care of. Had we had been given our second walk-through as promised, we would not have closed the home. Of course you don't see this till after you're closed and they give your keys. Brought it to the attention of the superintendent still promise to take care of things, never to be seen or heard from him again regarding the issues therefore, as normal up to the homeowner to take care of it, knowing what an inconvenience it will be to try to warranty claim it. Very disappointing. We literally had to remove the for sale, sign, and signage off of the home ourselves and pick up construction debris out of the yard. ... More

Picking the house was great but the whole lennar lending thing was a nightmare. We would of picked a different lender if it wasn't for the low interest rate they had

The overall home buying experience went better than expected it was easier and faster than we thought it would be and it was overall a great home. Our only issue came from our closing day when we were billed for an inspection that we had already paid for and we were not given any credit or ***** even though our loan officer had assured us we would receive a credit instead of closing taking an hour it took about 4 hours as we were on the phone with the multiple loan officers we had as our original loan officer was term and we were basically handed off to another LO although they were better than our original they were the one that made us pay twice for the same inspection. ... More

Besides, the closing was a nightmare. The loan officer was rude and didn't respond to most of my questions of the closing process. I requested my complain to be elevated to the owners or corporate office but not sure that was done. I never received an apology or a follow up of that bad experience.

Gary *****

The buying experience in the beginning was tough as it was too complicated to actually block my house. There was no follow up when I showed interest. The closing was full of hiccups with issues. The quality of the paint was AWFUL, and the garage walls are even worse because they only put texture to all of it and didn't even bother to paint it. We will likely need to repaint the interior since the paint comes off very easily with a damp rag. In the inside of the house, they used literally the cheapest paint they could find in the market and the same situation with the carpets and vinyl cover for kitchen and bathrooms. After buying, there were a few people like Sam that was always very, very nice and efficient but then when the time went by the refused to fix certain things because we already moved and time passed by. I think Lennar has nice things but then they do a very crappy job in the finishing that makes all the good things less relevant. Last but not least, the water pressure is really low because they didn't installed pumps and most of my neighbors are complaining about it. It is frustrating that the price you pay doesn't match what you get. ... More

This is my second purchase and utterly disappointing experience with the process (in particular your finance and insurance). Unsure if it is appropriate for me to use the term "strong arming" but that's what I experienced with these two groups.

Continued - all light fixtures were filled with bugs and debris upon move in, wall/floor connections are not sealed, trim is soft (poor quality materials), tiles are uneven. It's a very pretty house, but when you look up close you see the poor craftsmanship.

1. Very poor quality check - cabinets, toilets, doors, walls - we see lots of defects 2. Multiple Crack in basement walls/concrete 3. Flexibility - very little or no 4. Promise fulfillment - hardly followed Salesperson was very interested to sell & left his interest immediately after we signed. We got very generic answers for our questions which are sometimes frustrating!! Quality was not maintained thoroughly & quality check person is the most incompetent i have ever met. Construction was always eager to drop everything in warranty team. The common intent i felt from Warranty that they are overburdened with is*****s, probably due to poor quality throughout the process & they are stuck. ... More

First off I've purchased three homes from Lennar in the past three years with two of them in the same development! First home was in phase 1 and our current home is in phase 7. Material quality has taken a nose drive especially with their cabinets and thickness of the quartz in the bathrooms. Our sales guy, Karl, did an excellent job. Construction managers here are over worked with each one covering at times over 30 homes. Lennar responds to must issues quickly to schedule trades out to fix issues. Typical with any non custom builder, they are cutting quality for cheaper materials and since Lennar is considered a production builder they are always looking for something cheaper in increase their margins. ... More

The front lawn grass is half rye grass. Which we asked about it and immediately we were promised it would be changed and corrected. Rye grass removed. The side and back of house has rye grass as well, but the front looks awful. Even my new neighbors said they felt sorry for me. But a few days before closing the grass wasn't changed, instead when we asked they claimed the grass would blend in when it died off. But we explained underneath the rye grass it was dead. My Realtor even emailed everyone with this concern prior to closing. They sent the 'lawn head' guy and he claimed it would blend in and it wasn't dead underneath. After the closing it rained a lot and I watered the grass. I also irrigated the grass, but to my disgust I found lumber bits, stones, trash and etc underneath the rye grass (not the good grass). Which explains why the grass died as we complained before the closing. I tried to removed all the trash, stones, lumber as much as possible. The rye grass did die, but the grass underneath didn't take over as was our concern (because it looked dead as we pointed out, but they said it wasn't). But, the good grass looks great. But my front of yard looks crazy. Both sides and back of my house is all rye grass. Now Lennar had the nerd to use another house with beautiful grass in the front, but using my address and sold date to Zillow, Redfin, etc! Even they knew they couldn't display the grass in front because it looked horrible. Look at the listing yourself. You can see the address on the brick surrounding the garage door doesn't match by 3 digit numeral address. It has about 5 to 6 digit number. I have the true pictures of my house and ugly grass. Plus, the original Zillow, Realtors website of my house with my address and half mix grass. So, it looks so horrible that Lennar had to change the photo to deceive other people thinking that they provide excellent grass in front of the new houses. I wish they would honor their promise and at least fix the front lawn. ... More

definitely change the garage doors, the extractor in the bathroom on the main floor that is on all the time is just sounding worse and worse, I can't sleep at night and the horrible Noice wakes us up. Mi suggestion is to tuned off when the house is turn into the new owner

My experience with Lennar has been consistently frustrating from start to finish. The loan approval process was disorganized — I was asked for the same documents multiple times, asked for documents that didn't apply to my loan type, and after switching loan types at their suggestion, the loan was pieced together incorrectly. Deadlines were missed, and I often had to correct their own errors. Post‑closing has been just as difficult. Warranty service is slow, with responses taking nearly a week and usually resulting in delays rather than solutions. Communication is poor, follow‑through is lacking, and I've had to escalate issues just to get basic answers. I'm still dealing with workmanship defects 1.5 months after move‑in, many of which are dismissed as "normal." Overall, Lennar has required constant chasing for results, and the ***** of service has been well below expectations. ... More

Issues with internet and mail. Service office was not helpful in any way. Everything was a hassle after I signed for the home.

The sales agent Jason was very frustrating to work with. He was often unresponsive for weeks and I felt I had to constantly pester him in order to get a response. He made mistakes on the contracts so we had to re-sign multiple times in order to correct the mistakes. Everything was urgent when it involved us re-signing to fix his mistake but when it came to our own concerns, it was met with silence for days or weeks. I considered backing out of the agreement multiple times due to this frustration. However, the home designs were impressive and the workmanship seemed excellent so we decided to deal with the frustrations in order to get to closing. The preferred lender was also incredibly difficult to work with and we often felt we had no say in any of the proceedings and our questions and concerns were ignored. This was demonstrated at the closing where we had submitted documentation months before to have the title in our trust name, only to be told that it wasn't possible. No one looked at our request or mentioned any is*****s before closing until I brought it up at closing and was told it was too late and not possible. This encompassed the whole purchase process where we felt no one was listening to us and no one cared and we had no option but to proceed. The concierge was the only positive interaction. Melissa was responsive and very helpful throughout the process. If it wasn't for Melissa, we likely would have walked away, even if it meant losing the earnest money. I would not recommend anyone purchase a new home through Lennar. I would purchase a pre-built home by Lennar from a private seller though as the designs and workmanship are great. ... More

Our loan officers (Reno NV office) Allyssa and Melissa ******* have made escrow process extremely difficult with very poor communication. Our closing date moved multiple times, as we were living out of boxes waiting or an approval. We were notified that we will not be signing/closing on our house a day prior by a random phone call from sales office. Although we have been talking to Alyssa and Melissa daily and submitting our documents. Overall, process was sloppy and it got to a point where it was unpleasant and made us regret buying a house (it supposed to be the most exciting time, especially in this economy to by 700k home!). ... More

The buying process was terrible, waiting all day for a house they said we could have and almost didn't have it

Loan officer didn't return calls from Lennar mortgage. Most of my questions were never answered. When closed I wasn't given correct information about utilities. Not given information to get passes for the lagoon. Closing date was changed several times but we were never told it was not a set date. We weren't give. The information on paint color in my home. We spent hours at closing. We left around 10pm. If you set appointments, keep them. Don't over schedule. Also, we were being asked for more documentation while we were waiting at Lennar Title. If you guys aren't ready and need more documentation, then don't schedule a closing unless you are really ready. Also, you don't make it a memorable experience. It was more like a horrible experience with Lennar as a first time home buyer. I would not recommend Lennar builder to friends or family, since it was so unorganized and communication was not good. ... More

Very difficult to get a hold of anyone for help. Got passed on the phone to 6 different phone numbers trying to get help with construction crews blocking my driveway repeatedly. Finally got dumped into a voice mail. Construction crews are constantly throwing their garbage on my property. They begin as early as 445am in violation of Village of Algonquin quiet hours code. It should at least be quiet until 7am. Was here for 2 months before getting any grass or landscaping but still have to pay *****. Watched many homes built AFTER mine get grass and landscaping before mine even ones that are still unoccupied. Have done very little to keep the streets clean. Have had multiple flat tires. Have done very little to work on the half finished homes around me yet keep building more and more. Seems like very cheap construction based on being able to hear everything outside. Have had multiple things in the home not work or break already. Sorry I bought here. ... More

We were pushed to make our purchasing decision one day after we check the house we we're interested to purchase claiming Lennar will raise the price of the property

I would not recommend buying a home through Lennar based on my experience. The sales agent was largely absent throughout the process. I had to initiate almost all communication, except when I was told another buyer was interested in the home and needed to increase my offer by an additional $5,000 to secure it. After that, there was very little support. The underwriting process was the most frustrating part. Before I paid my earnest money, I provided all of my financial documents and explained my concerns. Weeks later, I was told that overdraft fees on my bank statements could prevent my approval. Instead of immediately requesting an exception, I was advised to delay closing and incur additional costs. Only after I raised concerns about my earnest money and the delay was an exception submitted—and it was approved. I was then approved shortly afterward, making the delay feel unnecessary. Communication from my processor became increasingly poor, and eventually my calls and messages went unanswered. Unfortunately, the disappointment didn't end after closing. The craftsmanship of my new home has been poor. I've already found dents in doors, paint peeling off doors, cracks in the walls, and areas where caulking was incomplete or missing. For a brand-new home, I expected much better attention to detail and quality. The only positive part of the experience was the closing team, who were professional and pleasant. I love owning a home, but if I could do it over again, I would bring my own realtor. I felt like I had to advocate for myself throughout the entire process instead of having Lennar advocate for me. Based on my experience, I would not recommend Lennar. ... More