Lennar Reviews

You guys gave I price when I signed the contract and a different price doing closing. And you guys have us the 3% for the realtor and she didn’t received it.

This was not a good experience. It was terrible to be honest. Multiple times a week, sometimes daily, for months, I was having to fight for getting my home. Lennar tried steering (which is illegal), tried to act like certain promotions weren’t valid even though I had the marketing emails to prove it. Jason at Lennar mortgage told me this verbatim “You won’t be able to buy this house if you have a million dollars cash.” Which, to make you aware, my home was $854,990. So… that was a fun conversation. They made me apply for my mortgage through Lennar even though I didn’t want to use them. They ran my credit 3 times even though they told me it would be once and it would be a soft pull (all 3 were hard pulls by the way). And then when I brought in my broker and the credit union I used to get my loan, Lennar tried to tell me that they “could not guarantee my incentives” if I went with them and tried to force me to apply with, what they called, a “backup lender”. Even though I already provided them with my pre-qualification letter. This is called steering and that is illegal in the state of California. Over and over again the level of incompetence, manipulation, gaslighting, lying and trying to act like conversations never happened were truly like I was living in an insane asylum. I had to start adding my broker and realtor to every call PLUS I recorded every conversation moving forward for good measure. Oh, regarding realtors… they DO NOT like you using outside agents. Just know that if you plan on using one. But they pay a $20k flat fee to outside realtors so be sure to use your own and bless one of your friends. Keep a close eye on their marketing emails as well because then sometimes you’ll see an extra $5k bonus for your agent. Make sure your agent is with you from the very first time you visit as well because they HAVE TO BE THERE in order for you guys to get the $20k. They of course will not tell you that. Also, keep an eye on their website for the home you want. They told me my house was going to be $874,990 and then they posted it on their website as $854,990 so me catching that saved me $20,000 even though they tried to say it was a mistake. But I had screenshots to prove it and once it goes live, that’s marketing and it has to be honored. A major thing I’ll have you all know is that they NEED to seek these houses. They’re going to negotiate and you will get what you want if you’re willing to fight for it. After 3 months of negotiating, and putting up with their garbage and pushing back on it, I got my house and all the incentives I negotiated for. I promise you can do the same but don’t let them bully you as much as they WILL try. I love my house and I love this area. It was worth the struggle. Now onto the level of construction. These homes are built EXTREMELY cheap. Hollow doors, tons of hollow walls, and there’s dozens and dozens of cut corners to save their cost on building and construction. Pay VERY close attention to your walk through and make sure you hire your own home inspection to be super thorough with everything. Make them fix EVERYTHING. They don’t have to by law for some but if it’s a code issue, they have to fix it. There are still plenty of things that need fixed in my home and it’s been over a month. Again, I love my home and the area but make sure you don’t let these people push you around. If you want to talk to me and get any advice etc, I’m more than happy to help. ... More

Sales Esther was excellent throughout the entire homebuying process. She was professional, helpful, and very responsive. She was the person we were most satisfied with during the whole experience. However, there were several disappointing issues. First, we originally chose Lennar’s own home insurance, but due to the staff’s lack of follow-through and delays, the paperwork was not completed for nearly two weeks, which almost caused a delay in closing escrow.This is the most reason I am not happy ,so unprofessional!Second, the workmanship and overall home quality were rough. Some of the issues identified during the walkthrough were still not resolved, and after moving in, we found even more problems. Third, our lender clearly used all of the builder credits in the documents, and everything on their side was very clear. But when we signed the final paperwork, we found errors in the numbers, and not all of the builder credit had been properly applied. It seemed that the documents were not carefully reviewed. ... More

very poor quality build. our sod is all dead. we closed in february and when the grass woke up this spring it's mostly weeds and dirty. we also have huge divits all over our yard it seems that they just threw the sod over the construction site without regrading. and lastly huge puddles of water in between our houses. (lots of drainage issues) quality of the home is average. lots of things to complain about but it's a builder home. it feels like someone put this house together in a few months wiich is exactly what happened. does not feel like the quality we should get for a 640K house. ... More

We went in with such confidence because of the reputation and the name. The sales experience was actually exceptional. The lending and underwriting was very, very good however, the closing was horrific. We were not acknowledged at all. It was horrible. A lady lead us to in an office; didn’t introduce herself; she went back-and-forth from one office to another telling us what to sign didn’t ask us if we had any questions. thank goodness our attorney arrived (late) and he did have some questions and called them out. Their attention. It was the most dehumanizing experience we ever experienced with one of the most important purchases of our lives. we were in total shock it was just terrible. The closing was absolutely terrible. The walk-through was someone we thought started as a good experience, but when we started questioning the craftsmanship and just the finishing touches, the person instead told us what not to do and when we asked about the quality of the peeling edges even the bottom part of the cabinet was broken off, he literally told us on the walk-through to get a touchup kit at Home Depot. details were not there —super disappointed expected so much from Lennar like a welcome folder instead, we were left with little piles of the empty boxes that they used for like our doorbell. thermostat for us to QR code whatever we needed but nothing about where to contact the homeowner association. Nothing about our mailbox key it was so just ruined. The experience was ruined. We ended up going through bunches of links from our initial contract to get us to one person who could tell us what’s what. I hope this doesn’t happen to first time home buyers. Not what you expect from Kennar ... More

1. Purchasing process. We agreed to a price and began the process the next day they backed out and said oh well the price went up 30,000 sorry. This was after the agreement. A few weeks go by and they keep contacting me trying to get me to pay the higher price eventually after the market slowed they came back down to the original price but told me i had to close before end of day (it was 5pm we were up until midnight) 2. During the inspection dates were not communicated and the home was not ready for walkthrough, 3. During the inspection numerous thing were noted. AC return unit interior was missing paint, had damage, missing seals, chipped door. Railing to the stairs was loose/ not installed properly about half the interior doors had some kind of damage 2 so bad the entire siding all the way down had split off Blinds that were broken Oven was damaged (but did get replaced after mentioning it a few times) Door handles in the kitchen were different finishes The front door was mangled damaged to the bottom, scratches etc. 2 different kinds of paint used and mismatched in the stairway. Still has not been fixed 3 months later. different door handles for the master bedroom that still have not been fixed. Random lumps throughout the second floor under the carpet. Sprinklers aimed at driveway putting hard reclaimed water on your car. Most of the repairs done with made with painting over it, caulking over it, or gluing it. Recommend hiring your own inspector. ... More

Garage door hit by workman, repaired door, only problem the metal frame was also hit and door does not close properly. Electrical had to be replaced because wires touching metal screws. In attic you can see outside to siding. I would expect for the price of the home to have better workmanship.

Our home has some nice amenities (Frigidaire kitchen appliances, ring doorbell, keyless entry, and second floor laundry, Our inspector found several areas that needed to be addressed. The powder room door did not latch. It was fixed but there is a big gap so we can see into the powder room from the kitchen and we can see the kitchen from inside the powder room with the door closed. ??? The carpet shows areas that were pieced in that are noticeable. The carpet in the main suite doorway shows stress from how that was installed. The woodwork along the stairway was pieced and there is a noticeable junction of the two pieces. The finishers must have noticed it and applied some caulk to remedy the situation. It did NOT remedy the situation. The toilets are of a "builder grade" quality. 2 have clogged within 5 weeks of living in the home. We have NEVER had an issue with a toilet clogging even when we had a septic system in one of our homes. We are looking into having to replace the toilets as there seems to be no remedy to this problem even after the Lennar warranty people were out here twice. The online reviews note an issue with clogging with the ProFlo toilets. The water heater is on the 2nd floor and we get ample hot water upstairs. However, the kitchen sink and powder room sink on the 1st floor take gallons of water before we get hot water there. Every other home has black "braces" and a handle on the garage door. We are the only home that does not have that. ??? The issues in the home just make it look like it was "thrown together" to get it sold with no pride in workmanship. If my name is going on something it has to be right. Apparently Lennar does not share that sentiment. ... More

We bought our Lennar home as part of a package deal, with our daughter’s family also buying a home on an adjacent lot. Our daughter’s purchase was contingent upon them selling their house in another city, and our purchase was also contingent upon them selling THEIR house. The purchase agreement had a closing date, which Lennar reps said they would continue to move until the deal was concluded. Our daughter’s house didn’t sell during the first closing date in the purchase agreement, and Lennar amended the agreement to a closing date a few weeks later. Our daughter’s house still did not sell, after several price reductions and many showings and open houses. When the revised closing date came, Lennar gave 48 hours notice that the closing must happen or the purchase agreement would be cancelled. Lennar rep said they never said they would continue to move the closing date, although my wife and I, our daughter and our real estate agent all heard them say so. This caused much anxiety and unnecessary pain. Not a good experience. ... More

Overall disappointed with this purchase, starting with the closing day. Documentation was not available until the afternoon prior to closing and it showed a charge for taxes not due. Amount due at closing was not as agreed. The paint in the whole townhome is basic, low quality, whole townhome needs to be repainted. Garage is very small, you either park your car or place the trash can in it. Bathroom cabinets have no drawers. There were no finishing items in bathrooms, like toilette paper holder or towel holders. The AC unit outside if very loud and noisy and it is placed next to main bedroom where the noise can be heard all the time the unit is working. I was too excited at first with this purchase to note all the details listed here. I find Lennar's advertising misleading. I regret buying here. ... More

i'm not sure i would buy a lennar home again. my appliances need to be replaced. air filters were full of grime and dust. lots of issues already and i'm in month #3. lenders were extremely rude and condescending. one lady was nice... lots of loud construction and i've had trash thrown into my yard. i don't know if i feel safe here. buyer beware

After closing was a disaster, disappointing, the house was not cleaned. Mud on floor and dirty hand prints seen.. Was not like that before during the walk- through.

Stacked homes, “townhouses” are best described as apartment living. I specifically asked if the neighbors can be heard because no one had moved above or next door yet. I was told No! This is not the case! . I did not sign up for apartment living where I can hear the neighbors every step and move. This was deceiving - there should be honesty and transparency. Now that neighbors have moved in, I hear everything. The only time I don’t hear them is when I’m in the shower.

Since the beginning we had issues. First the list of things from our final walk thru were not completed and I had the biggest headache getting them done. We were never provided a blue folder which explained a lot of things like warranty and other stuff that a new homeowner should’ve known. I still cannot get a free paint from sherwin williams because I cannot register. They do not recognize my address. And my biggest problem is that we signed the contract on Black Friday and according to Lennar Black Friday special we supposed to get a large tv and surround system. No one knows anything about it, my calls and emails still unanswered. I have tried to escalate it but it’s going nowhere. No one wants to take any responsibility. Not my sales person nor his manager. Also recently I found out that my warranty requests are no longer valid because someone from Lennar said that we are living here for more than 30 days. I was not aware of that since again the blue folder was delivered to me after my 30 days occupancy. I really think that Lennar is doing this on purpose to get away from fixing things that should have been fixed before . ... More

It was okay I wish sales rep are more easy to contact

What really makes me puke is that the lying , cheating project manager was probably glorified even got some bonus because he finished the project almost on time by causing damage to our properties. This guy called Max , turned on the heating system at the time when people are doing sheet rock, then sanding it , all the dust went in to the ducts . I was one of the few realizing the situation demanding a third party clean up. He even cheated on that. I ended up gettin an inspection done to a brand new house. Still dealing with the issues but can't fix the damage this person caused to internal inaccessible parts of the system unless I change everything. New construction warranty is beyond this. It's my time and money. Imagine insurance pays you but when you know who the burglar is and he gets away unpunished and continues to work for LENNAR and does the same to other people how do you feel? Lennar Customer Experience VP Jodie is wonderful to help addressing at least partially my concerns, but knowing this person still employed and continues his ill fated work practices makes me sick. My ducts still pushing dust. I upgraded the filter system. Did an additional clean up. In a BRAND NEW HOUSE. Because MAX had no work ethics and still employed by Lennar. ... More

This purchase was more of a have to than a want to. Lennar was difficult to deal with. They are absolute in their process, with no latitude for the buyer. I also found the company representatives to be less than trustworthy. Watch your backside!

This was my first experience purchasing a home with Lennar, and I was initially skeptical about coordinating everything remotely while based in Minnesota and buying a property in Florida. Nicole, the sales agent we worked with, was a thorough professional and made the process feel seamless from her end. Quite frankly, if not for Nicole, I would have withdrawn from the transaction altogether, as my experience with several other stakeholders in the process was subpar to poor. My experience with Lennar Mortgage, unfortunately, was the worst I have had in my last 15 years and across six mortgage transactions. The team lacked sufficient knowledge and was unable to answer many of my questions, which forced me to go back and forth between mortgage, contracts, and other entities to get basic clarity. If the mortgage team is responsible for providing quotes, pricing addendums, and final disclosures, they should be able to clearly and convincingly address customer questions, rather than simply stating, “this is the way it works.” The lack of clarity and ownership made the process unnecessarily painful. In addition, there were significant delays in receiving responses, often requiring multiple follow-ups. During inspection and at closing, several items were identified that needed to be addressed, and I had to follow up repeatedly to get them resolved. In fact, there are still open issues that remain outstanding. Overall, this was a very painful experience—one that customers should not have to go through, especially during what is supposed to be an important and positive life milestone. ... More

Honest review of Lennar Homes in Charlotte, NC area: After purchasing this home for $400,000, I can confidently say the quality does not match the price. Like many homes in today’s market, the value feels heavily inflated due to the economy. What’s being sold as a $400K home honestly feels comparable to a $200K home in real quality and craftsmanship. I previously purchased homes with Pulte and D.R. Horton, and even their base models offered better materials and overall build quality than what Lennar is delivering at this price point. The finishes feel cheap, the attention to detail is lacking, and the lot sizes here in Charlotte are extremely small for what buyers are paying. For such a major investment, I expected solid construction and pride in workmanship not builder-grade everything at luxury-level prices. I wouldn’t recommend Lennar if you’re looking for true value for your money. Do your research and compare before signing anything. ... More

Salesman was unhelpful and uninterested. Katie later got involved and was a gem and her help caused us to continue on with Lennar because the other salesman was unresponsive and when we finally got in touch with him, he gave us incorrect information. Once we purchased and moved in, there was a lot of poor drywall work throughout the house. Most is being addressed by Lennar. There was not any follow up to help with solar panels setup or any other setup of technologies that came with the house. There is no one reaching out to see if everything upon move in is ok. They want you to Use the app the report everything. We still have not been given an answer to what paint color is in the house. Everyone says look in the app, but when we had a Lennar rep look in the app for us, they too couldn’t find it. Not a great experience with the exception of Katie who was fantastic! ... More

Quality and craftsmanship are lacking at best. Responsiveness is inadequate and the HVAC system design has failed in all the carriage homes where I've been able to ask the neighbors. I've been waiting for weeks for a response on a ticket about my leaking water heater. My recommendation to someone who was driving by and asked, was to stay away. In addition, we've been icebound for 2 days because our street hasn't been plowed even once following the snowstorm. Feel free to call me.

Initial sales process was great and very responsive Once we booked and paid advance all sales vanished and services was very poor and rude staff Not much help and emails are very rude after booking No friendly staff

We carried the ball throughout the process, we got all of our requirements completed within 24 hours, then spent the 24 to 48 following up on Lennar‘s responsibilities. Then the bureaucracy was excessive, and overlapping, very confusing for the customer.

you should have price guarantee or should adjust the offer in a month or so.

All around the experience has not been good.