Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21973 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
All the team that help me was amazing
- Michael B.
- Verified Homebuyer
- April 20, 2025
- Daytona Beach, FL
Just a amazing experience all around
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
great
- Mohamed M.
- Verified Homebuyer
- April 19, 2025
- Wake Forest, NC
A great deal and a good experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Customer Service Before and After Close
- Sydney W.
- Verified Homebuyer
- April 19, 2025
- Durham, NC
I was a little wary of buying a new home from Lennar given the mixed reviews online, but Lennar exceeded my expectations. The construction manager kept me in the know throughout the build process and answered all of my questions as a first time home buyer. Even when there was a slight delay to my close date for reasons outside their control, they were extremely transparent. Even after close they were extraordinarily responsive to my requests. They would swing by the same day to fix small problems like ill-fitting door jambs and missing appliance toe-kicks. When I had my first warranty request ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
helpful and informative… and a great location!
- Margaret R.
- Verified Homebuyer
- April 19, 2025
- North Fort Myers, FL
From start to finish it was a great experience! Everyone at Lennar is so nice and helpful….Stephanie, are sale lady, is wonderful and so accommodating. Not to mention a real sweetheart to work with!…..Steve went above and beyond to be so helpful and an amazing personality….perfect job for him!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not much of a great house as expected from a Lennar Homes
- Dahlia L.
- Verified Homebuyer
- April 19, 2025
- Pilot Point, TX
Great points - processing the loan only took 4-6 weeks to complete. Sprinkler system is included. Tankless water heater. Not so great - Mortgage loan officer needs better communication with buyer so there are no surprises when it comes to paying closing costs. Sending multiple closing costs disclosures creates confusion on the buyer Not so great - House bought for $245k does not live up to par with the house I bought 3 years ago for $219k. The house is built as basic as it can be. No linen cabinets, no towel bars in bathrooms (seriously?!), no glass enclosure for shower in master ...
Lennar responded:
Good morning Dahlia. Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying process for future customers.
If you have any questions or warranty related issues, please submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Thank you for the great experience
- Anonymous
- Verified Homebuyer
- April 19, 2025
- Rancho Cordova, CA
My experience was awesome. Appreciate all the great staffs of Lennar of their help.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The builder supervisor was helpful and responded in a timely manner.
- Kay M.
- Verified Homebuyer
- April 18, 2025
- Kenly, NC
The Lennar staff is easy to work with and always professional and helpful. Their patience was calming for my first time purchase by myself.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Overall a great experience as a first homeowner
- Abhinandan C.
- Verified Homebuyer
- April 18, 2025
- St Augustine, FL
Overall a great experience as a first homeowner
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Check everything very well before closing a deal
- Jorge S.
- Verified Homebuyer
- April 18, 2025
- Pembroke Pines, FL
Ask absolutely everything and read the contract, even if it's long. You should hire a separate inspector for the day of the inspection and acceptance of the house because you don't know what to look for except the basics, if the property comes with many defects. You should ask in advance about the exact measurements of the patio, for example, so as not to be surprised. You should ask about the appliances that are not included now, the garage door opener, which is also not included, and especially about the non-impact windows. At this point, this shouldn't be the case. The construction in ...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Great Experience
- Yelenis D.
- Verified Homebuyer
- April 18, 2025
- Sarasota, FL
I’m truly very satisfied with my home buying experience. Rich, the sales agent, was always attentive, quick to respond, and made sure all my questions were answered throughout the process. During the inspection, Eric was extremely patient and explained every detail about how the house works , he’s even helped me with some concerns after moving in, which I really appreciate. David, the lender, was also incredibly helpful and attentive from the very beginning. As a Realtor myself, I’m used to navigating complicated transactions, but this one, despite a tense moment toward the end of the loan ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Eric the best
- Marilyn L.
- Verified Homebuyer
- April 18, 2025
- Liberty Lake, WA
represents lennar well in all aspects of our purchase
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
The experience with the builder so far has been excellent
- Freddy H.
- Verified Homebuyer
- April 17, 2025
- Fort Pierce, FL
Their after sales support has been much better than expected. Since the closing, every request we've had has been attended too promptly and professionally. Macki and her bosses have been excellent
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Berry
- Jane B.
- Verified Homebuyer
- April 17, 2025
- McCordsville, IN
Lennar is everything that i wanted and more. All of the appliances are state of the art. The sod went down and looks so wonderful. I can’t say anything bad about Lennar at all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great communication from builder and lender
- Michael W.
- Verified Homebuyer
- April 17, 2025
- Rosemount, MN
Lennar made their integrated process with builder, title and lender both competitive, quick and easy to work with. I shopped around but ended up with Lennar as best for all three.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Hector
- Hector S.
- Verified Homebuyer
- April 17, 2025
- Murrieta, CA
I had an awesome experience. Great service well understood.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cheap
- Anonymous
- Verified Homebuyer
- April 17, 2025
- Davenport, FL
Used the cheapest of the cheapest. From materials, to plants, etc.
Lennar responded:
Good morning and thank you for sharing your recent homebuying experience with us. We are sorry your home did not meet your expectations. If you have any questions or warranty related issues, please submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 1
Veronica
- Veronica A.
- Verified Homebuyer
- April 17, 2025
- Pembroke Pines, FL
Very bad experience. Dish washer didn’t work properly, door lock didn’t work and ring either. Nothing can be solved by Lennar so I have to waste my time trying to call to the individual warranty. I moved to the community without mailbox. One month picking up the mail at usps. Now they are giving the mailbox key. But I have to drive to doral to pick it up. Everything is very inconvenient
Lennar responded:
Good morning Veronica,
Thank you for taking the time to share your experience of getting items resolved with us. I’m sorry to hear we did not meet your home purchasing experience expectations. I have shared your concerns with the appropriate team for their review. In the meantime, If you have any questions or warranty related issues, please submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 1
This process exceeded our expectations!
- Henry S.
- Verified Homebuyer
- April 17, 2025
- White Plains, MD
This process exceeded our expectations!! The process was fast, we were thoroughly informed throughout the entire time! Everything promised was delivered! Every question or concern was addressed expeditiously and professionally! Each person we worked with aided in this being a seamless, exciting home buying journey! The Lennar team did not disappoint at all!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Love my Home by Lennar
- Dollie R.
- Verified Homebuyer
- April 17, 2025
- Port Saint Lucie, FL
I love my home by Lennar. I am happy with Lennar my only complaint they did not put Gutters on all the homes as I can see Meritage Homes Builder did with the homes they build on the other side of Lennar community. Even if the gutters were wrapped in the purchase price would have been a good thing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Me, they built a turn key home quickly with 80% quality.
- Lester L.
- Verified Homebuyer
- April 17, 2025
- Statesville, NC
The process was fast and efficient. We were able to do inspection at framing and post drywall. The final walk we found numerous items that the builder claimed were cosmetic (poor contractor practices) that will eventually become issues. Water pooling on the seat in the shower. Trim that should be square left at noticeable angles. Metal hardware left in the garbage disposal that we can't remove. They just got it done in the 92 day deadline with little effort to do it right.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Overall experience
- Frank D.
- Verified Homebuyer
- April 17, 2025
- Palm Bay, FL
I did not move into the palm vista. It is the Timbers at Everland. There were a number of issues that were not brought to my attention throughout the buying experience. I believe the sales effort was specifically not telling me about the mail issues in this community. Also, I contract for specific items in our home and upon first inspection, many of those items were missing. When I accused Timbers of breach of contract, the construction managers corrected them after many telephone calls and emails. I received little help from the sales staff. Upon final inspection there were a number items ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - High Priced, Low Quality With Clueless Customer Service
- Eric A.
- Verified Homebuyer
- April 17, 2025
- Richmond, TX
Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, ...
Lennar responded:
Good morning Eric, we thank you for taking the time to share your experience with us. We are sorry to hear we failed to meet your expectations with your home buying process and quality of materials. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
B2F
- Myron R.
- Verified Homebuyer
- April 16, 2025
- Ruskin, FL
Lived everything throughout the entire process and would recommend Lennar and company to anyone!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They help you the problems with your home right away
- Mia C.
- Verified Homebuyer
- April 16, 2025
- Ontario, CA
They help you the problems with your home right away in all the departments in Lennar.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Was ok
- Danielle F.
- Verified Homebuyer
- April 16, 2025
- Marana, AZ
Some parts of home buying are frustrating (to be expected) but the whole experience felt extremely rushed and day of signing they were still working on things that needed to be fixed in the home. Why rush signing if things aren’t ready. Waiting a few days doesn’t hurt. Also now that we’re in the home getting in contact with anyone is almost impossible or you get a response weeks later. Overall we’re happy we’re in a home
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
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