Lennar Reviews

This was our first time home. The experience was pretty good start from booking to closing . Lennar not only takes care of you at every step of the home but also makes sure that you are settled happily .the service request are also taken care in a timely manner . Happy with my decision

We entered the new home construction process with Lennar late, taking on a project where the initial buyers fell out. Lennar transferred the process to us seamlessly and we couldn't be happier with the results.

Lennar mortgage is the worst. I have been an owner for 2 months. I sent my 1st payment as instructed and they have sent me 2 late notices. Although they cashed my check 10 days before the due date. 3 times I called to get verification and acknowlement. Waiting for a call back from a "supervisor ". Waiting over 40 minutes each time on hold Waiting for a reply. They were disorganized from the start. Nonody at their company wants to talk via the phone. They sold my loan already and still can't get answers from either company. They have made my brand new purchase a disappointing experience.

Average builder but cost effective

There have been some minor issues with home construction. But the Concierge, Construction, and 2 of 3 Customer Service individuals have gone the extra mile in being very flexible and helpful. The main customer service rep assigned to me has been excellent. There were also some issues with the loan process that caused unnecessary delays and misunderstandings. But other employees at Lennar Mortgage rectified the issues. Currently in the process of resolving some inconsistent information. Lennar Title was very professional, efficient and responsive. Overall, a good experience so far.

My name is Angel, starting with the poor communication during the purchase process,I don’t know why they have a concierge because doesn’t help at all, changes in closing date without any notification, however everything was rushed in terms of requirements. My house went more than three months without being touched, leaving everything until the end. The quality of the materials used is cheap,for example the insulation where you can hear the person in the room next door, defective faucets, poorly calibrated air conditioning, touch-up paint that doesn't blend. When you walk in your yard you have to do so carefully because it feels like you're walking on the moon with the holes and unevenness it has, problems with the sprinklers, and many other things. My recommendation: if it weren't for the exclusivity of my community, the house would not be worth what it cost compared to other properties I own with Beazer, including KB Homes. I thought this is my first and last house from Lennar. To be fair the Custumer service department after buying is excellent in special Amy and Alexis. ... More

Everyone involved with the purchase was ok; a little over the top in loan qualifying. When we took possession we were disappointed in the condition. The house was dirty; left over plumbing parts on the cabinets; paint drips all over the floors; very poor paint finishing throughout; paint still on the glass windows, scratched glass patio doors, and many more. Somebody in senior management needs to be on sight to see for themselves!

At first, our experience with Lennar was fantastic. The loan team moved quickly, and everything seemed to be on track. As active duty military members using a VA loan, we were led to believe that Lennar was coordinating directly with the VA on our behalf. However, after speaking with a VA loan agent, we learned that some of the documents Lennar requested from us should have been handled by them, not us. This raised serious concerns about their transparency and competence in handling VA loans. Despite our reservations, we moved forward. Throughout the process, the team was responsive and helpful—until we signed the paperwork. After closing, communication dropped off almost entirely. We never received a welcome packet, and basic tasks like setting up utilities and ordering trashcans became a frustrating, do-it-yourself process. It felt like Lennar's customer service vanished the moment they secured the sale. To their credit, the construction team did an excellent job, and we have no complaints there. However, the lack of post-sale support was disappointing and made what should have been a seamless transition into homeownership far more stressful than necessary. If you're considering Lennar, be prepared for great service up front—but don’t expect the same level of care once the deal is done. ... More

Our sales person we great. Attentive, Informative, and super responsive. He went above and beyond during the purchase

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

Everything was great with our on site representatives. Got some great deals but the entire underwriting and closing process was a nightmare. The communication was absolutely awful.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

Working with Lennar overall was positive. However, you have to understand what you are getting which is a quality spec home at a good price. You get what you get. They mass produce houses and you will have the occasional issue. Also certain things may or may not be included.

Cheap materials in everything cabnets the paint horrible finish work from the workers I can't even imagine the inside the walls or areas un able to see. Everything is the cheapest materials you can buy. Lennar is top leaders supposedly, so unfortunately that they use the cheapest quality and the houses are not the same price as the cheap crap they use.

I had an extremely disappointing experience with Lennar that I feel compelled to warn others about. From the start, I faced discriminatory treatment and an unnecessarily stressful loan process that made homebuying a nightmare. Despite having strong financial qualifications, Lennar’s lending team created unreasonable obstacles, delays, and inconsistencies that felt intentional. Communication was poor, and instead of providing solutions, they made the process more difficult. Their lack of transparency and fairness was beyond frustrating. If you are considering purchasing a home from Lennar, be very cautious—especially if you suspect you may be treated unfairly. I strongly recommend looking at other builders who value integrity and treat all buyers with respect. ... More

The entire Lennar team was so extremely helpful and patient throughout the entire home-buying process with us. We are first-time home buyers, and the process was overwhelming, but every person along the way- Jeff, Chris, Jennifer- made us feel so welcomed and heard. They addressed all our concerns and needs and patiently worked with us and answered all our questions. We knew this was the home for us because of how smooth they helped make the home-buying experience.

Home is not senior friendly. Doors are not wide enough to get appliances in without taking apart Doors leak at corners the stuff you call sod looks like it came out of a cow Pasteur you have a long way to go to call yourself a good home builder. Ron

Very Nice, helpful, informative patience

The process was great from initial purchase to final move-in? Thank you

Todd in customer service has been amazing! So has Steven. Best customer service from the two of them!!

Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.

We purchased a home from Lennar and the people on the team made the difference in the process. It started from the first contact with making the appointment and the followup along the way. Alina was so helpful and accommodating throughout the process, willing to meet us at the site go over options. We were from out of town and she went out of her way to meet up with us when we were in town. The GC on the job was super helpful and made sure the process on the build was smooth and I felt easy even being in another state. It was the entire team that made it great

It’s been about 2 months since we moved in our new Lennar smart home in North Phoenix. So far everything seems to work out as we expected. No major problems but the usual minor new build issues. I’ve heard many bad reviews about Lennar in other locations but we’re lucky not to experience just yet. As usual, customer care is slick and untrustworthy so just make sure you know how to deal with them. Best!

I like the quick response to any issues with the house. The repairmen were very courteous and professional.

it was a bit disappointing experience with Lennar. It was frustrating to deal with a sales team that seemed uninterested and not fully transparent about the details, especially when it comes to things like owning a golf cart and the charging issues in the Condos. It’s was also frustrating to be told you’re pre-approved for the loan , only to find out last minute that we weren’t. The property itself and the amenities are up to our expectations. Regarding The lower-end appliances and finishes, Lennar did cut corners in those areas, and a bit disappointing that they don’t match the quality of the rest of the property. To conclude the overall value of the property is enough to outweigh those lower-end details at least for us. ... More