Lennar Reviews

That they claim to not be a "custom builder" when they need excuses for construction miscues and for their lack of options. For the price of their home, it seems unreasonable to make those claims. Buyers must understand that changes internally will be on their own, while changes externally are virtually non-existent due to HOA regulations.

The quality is lacking and Phil the customer service rep is horrible it wasn’t until I got a hold of his boss that anything got done around my house. They slap the houses together and want to walk away as soon as you move in no follow up poor customer service

Sales and local construction manager did a great job. The process of getting warranty claims resolved is terrible unless you’re talking to someone at the corporate office or a regional President. The preferred lender will lie and threaten you in an attempt to gain your business. Overall a pass if it were pass/fail (but not by much).

Multiple problems with the portal and dealing with the mortgage team was a nightmare. To date have not been to LF our mortgage was approved. Kudos to Christopher Buentello who kept us informed as to the progress on the home and assisted us with communicating with mortgage team when they did not respond.

Not a good experience. Once they sold their home. They dont care about your issues. Built wrong foundation. Many many delays in completion.

This is my first home but I will avoid Lennar in the future. The craftsmanship and finishing is of poor quality and downright lazy. Crooked cabinets, terrible paint and caulking, etc.

Paint is chipping because they watered down the paint. The solar panels are not even close to netting out the results its supposed too. The amenities are not complete yet we are paying an hoa fee for them. The Mello roos is labeled as special assessment which has a 50 year bond on the property (where most have 25 year bond). The public lights to the street are not even turned on. The curbs leading into the property are incredibly high and are not up to code (which they are claiming that they are and are refusing to pay for improvements). "The Olympic pool" they are offering as a selling feature is a barely a lap pool. Hoa fees fluctuate based on phases opening up which was not discussed. Closing process was a nightmare. ... More

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Don’t close till all issues are resolved

any issue with the property takes too long to get fixed, there was a week with the elevator not working

No responsive to warranty repairs that I am still waiting on for over 4 months

The experience is fine till you have bought the house. Their customer service is non-existent and getting warranty service is a hassle. The workmanship is not great either, it is livable but not worth the price.

Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

I could not have been more disappointed in the treatment we received and the number of fixes and repairs required for a BRAND NEW HOUSE. The Lennar Title Office was absolutely horrible we were lied to repeatedly, just terrible.

Pushed through the process by Salesperson like cattle at the “sale call”. Home incomplete, pushed to sign off on multiple incomplete items. Financing process tedious beyond acceptable. Only bright spot of the process is the Superintendent in charge of “punch out” process is apparently the only person in the Corporate machine that cares!

Since moving in there has been one issue after another with our home, as well as the surrounding neighbors. (and I'm talking about some BIG health and safety hazard issues). We have had people constantly in our home fixing issues since we moved in which has been frustrating. Many of the fixed items have been done very sloppy. Some of the issues we were told weren't under warranty, so we are already having to pay hundreds of dollars out of pocket for the extremely fast and sloppy work that is done with building these homes so quickly. Lennar uses the cheapest possible materials and the furnace installed isn't even suffice to heat half of our small home and so we can't use certain rooms when it's cold outside (and in Colorado it's cold for at least half of the year). More options would have also been appreciated with the home buying process as well, such as something as basic as a few different paint color options, or the option to have a bathtub. I am stuck with a yellow paint with modern style picks and it clashes. That is not a huge deal as I can repaint down the line but it would have been nice to have that option to avoid yet another cost. ... More

The finance department was discombobulated and frustrqting

Buyer beware and Buyer beware.

That you would like to make a pretty penny then actually try to work with the purchaser on what they really like and want

Get an understanding IN WRITING that Lennar will not schedule / force closing until the house is fully complete.

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

We were passed from salesperson to salesperson, with pushy people and zero communication every step of the way, until there was money to be made. There are things that were never communicated, which we later had to deal with. Our salesperson was trying to get her name on our documents before a specific arbitrary date, so we had little time to review things, despite being legally allowed to do so. Very pushy and unapologetic. 2/10 would not recommend.

Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer was not included! A bunch of careless and thoughtlessness is what I noticed. There should have been lights in the closets, too. And the vent in the masters bathroom goes on automatically, it should also turn off automatically. ... More

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar