Lennar Reviews

Builders rush instead of ensuring quality products. The level of professionalism is below standard. Communication between all parties in the process is poor. If you have a new build, expect significant delays from the original move in date. I could go on, but basically expect to be disappointed and don’t set your expectations high.

4 months in new home and things are falling apart already. Cheap products were used.

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

Low quality company

We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.

Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.

Everything is falling apart! Too many issues to have only been here 4 months!!!!

We started the process of buying a house, I advised we couldn’t move until April. I found the closing date was May 24th. My realtor in a hurry to sell my house by may 24th slashed my home price by 20,000. Everyone knew accept me and my realtor knew the house needed to be sold by April 24 and didn’t advise us of this tidbit (the website said May 24th closing) so I lost out on tons of equity. We do our walk through on this house and things are marked but as we point things out things we are told “don’t sweat the small stuff”. The following week we do our second walk through and lo and behold nothing and I mean nothing is done from the first. They throw some painters at the house DURING our second walk though but doesn’t fix anything else. The trim still isn’t fixed, the front door isn’t fixed, the cabinets in places aren’t fixed but the touch up for paint although complete is messed up again as a lot of touch ups were on doors that were closed after touch ups. Other than appliances and cabinets everything appears to be the cheapest items on the market. We were told we’d get a can of touch up paint as well, that I ended up begging for (3 people to be exact) I ended up cornering the construction manager who had promised us the paint and told him I’ve asked three people and it’s still not here and one woman actually told me I could use my free paint coupon to get it. I laughed and said “how am I supposed to know the brand? Type? Exact white?” He looks at his phone and mumbles well it’s just Sherman Williams white, but I’ll get it to you. Gee, thanks for finally getting what YOU promised on the 24th. He says all we have to do is wave him down in his truck but he’s just not going to be nice about it and be annoyed about it. Since none of the work from the first walk through wasn’t done for our second walk through (still isn’t) other then touch ups, I was told they’d send a cleaning crew when I was ready, I’m assuming that’s like the white paint and instead of begging for what was promised I’m just letting this one go. The house is decent we had a joust nearly cracked in half, that was replaced, the dryer didn’t work so we had to get that repaired, I’m questioning it still not drying appropriately, luckily I don’t have to deal with Lennar to fix it. The outside water spigot wasn’t even screwed into or house just hanging out there. Over all the experience was rushed, I hate that we didn’t get to pick the house other then the Type, we weren’t in a hurry I would’ve gladly waited for one of the houses they are finishing now that face the small creek or ones they just started. Once you sign with Lennar they will rush you and do little on their end to make sure you are happy. You’re just another 300,000 in their pocket and nothing more. My 3 month repairs are coming up, maybe they’ll do better. But I’m not holding my breath on this. ... More

Was lied to by the realtor and others with :Lennar. Yard was filled with litter. Paint splatter in several rooms, on the patio bricks and driveway. Steel strap left stuck in front yard. Poor workmanship, poor follow-up.

The rushing of the final walk through before closing made us miss blue taped spots that had been just removed and not taken care off. Immediately notice damage on floor on main entrance hall and was told warranty would take care of it but at the end of the warranty year, door sticking really bad. We can’t finish bringing furniture because we keep waiting on the paint spots to be taken care off. It’s very frustrating. Also what you think you are buying when you see the model home is not what we got in the master bathroom with no drawers and also no tree by side of garage. If things had been done better with the paint etc we wouldn’t have to be waiting now. It’s all rush rush rush so something has to give. ... More

recently purchased a home in polk county area , new community just built and when i went to inquire of a property i told the salesperson i wanted a home on the end he told me they not building anymore homes in the area i selected so few months in as i got a home i really wasnt happy i noticed that they built 3 more homes that was last, so he lied, after i closed on the home we experienced the air conditioning wasnt working after we moved in i went through 8 lennar people to explain my situation this was the worse awful experience i have ever went through as a first time buyer, my family had no where to go couldnt live in a hot house i paid for hotel for a whole week and the people at lennar had no sympathy, compassion, or interest to esculate the issue, finally after fix now the door bell is misfunctioning my home on the entire block is having muiltple issues, this is not professional, very dissatisfied you called the company goes to voice mail no reply, its so horrible to treat clients that as invested their hardworking life savings and buy a home from a well known developer and receive such horrible service... ... More

I feel that the lack of communication is where things get hard. When you’re a first time home buyer you have so many questions and things to get done but no one communicates. Even when you ask it feels like you’re a bother because how they respond. This entire process was stressful and very unprofessional. If I could re do it, I wouldn’t choose Lennar.

Horrible experience with salesman, had absolutely no clue about the home specs and prices. Lied and manipulated throughout the deal.

I am very disappointed with the quality of the house.This is my worst experience with a builder.There are a lot of issues in the new house, uneven and squeaky floors, low quality materials, appliances that are not working, garden drainage bevels that are not draining water out of the compound after every rain etc.

As a Phase 1 buyer, I am deeply disappointed with Lennar’s poor customer service and lack of accountability. I highly recommend that future buyers take their time and do not rush into early phases with this builder. Here are the main issues we are currently facing: Unfair Price Drops: Phase 1 buyers endured high interest rates, constant construction noise, and traffic disruptions. Instead of protecting our investment, Lennar immediately offered massive discounts for later phases, leaving early buyers at a financial disadvantage. Lack of Community Care: We pay full HOA fees but do not get full benefits. Streetlights are barely turned on at night. Furthermore, they planted unnecessary, unappealing landscaping that wastes an excessive amount of water, driving up our bills. Poor Communication: Now that the sales are finalized, Lennar completely ignores emails from Phase 1 residents. There is zero post-purchase care. Pest and Utility Issues: Due to the ongoing construction, multiple homes are dealing with sudden infestations of ants and cockroaches. On top of that, our electricity bills have inexplicably doubled compared to normal usage, which is a widespread issue among neighbors. Hidden Construction Defects: There was a known systemic issue with the water heaters and electrical work in Phase 1. Instead of issuing a community-wide fix, Lennar only repairs it if a homeowner happens to find out and demands a resolution. Purchasing a new home should be an exciting milestone, but Lennar’s cold and indifferent attitude has made this a frustrating experience. If you are buying a Lennar home, do not rush. Moving quickly will only leave you with all the burdens and no support. ... More

Moving from out of state, we looked at Lennar homes., while visiting family in South Carolina. We went back home to Florida and received a call about a great deal. Our mistake was we didn’t realize going from one development to another also meant lower quality construction, amenities and finishes. The salesman stated the home price dropped, but to make up for it Lennar gave us unfinished garage, no garage door opener, and lower grade materials then what they had in the other areas and was shown on the app they asked us to download. Various items on the app were incorrect and not available with our purchase. Now when I try to get things fixed, under the warranty, I get the attitude, “You got what to paid for” . I was never told they had different grades of homes, only told to load up the Lennar App and review your home and the construction progress. My advice, don’t by until you see it with your own eyes, Also, if it sounds to good to be true, it’s not true. ... More

Plenty room for improvement in quality, customer service.

Carpet got paint drops on in bedrooms! Doorlocks at front door and garage door were sticky, not smooth to lock! White paint smeared on the bottom boards most corners....cable ends stuck out in the foundations! One of the wood board on kitchen floor starts to peel off!

The yard overall is below average, numerous dead grass spots, grading on three sides is very uneven with depressions unusually deep and makes it hard to walk on due to how uneven it is, have seen the other Lennar neighborhood in Loris I was considering and was impressed with the yards there so was expecting same. The walkway from front door to driveway is not usable during heavy rain as tge roof water explodes off the roof in a few areas and douses the walkway. The interior is fine so far and the hvac, plumbing and electrical has all been good so far, the overall product for the cost point is fair, just disappointing a new home would have such a violent rainwater drainage issue that make the walkway unusable. The yard overall is horrendous workmanship regarding prep and leveling, really poor result compared to other new properties I have purchased, I wish at this point I would have gone a different direction with my decision to purchase a Lennar home. ... More

Make sure you get an inspection. Water leak in walls, they found mold in new home. The plumbing had water leak in wall. The need to slow down lots of short cuts Stone on front had to be redone, crack sink, cupboard Things not sealed. Patio door, foundation fill Lots of work orders. Slow down and do a quality job. Need to make sure supervisor follows up

Terrible workmanship, no follow-through (example: I have a work order that's 3+ weeks old), promises not kept, no accountability, excuses for everything. It is VERY clear they know & don't care.

I believe I was charged more than expected after the seller recognized me as a serious buyer. This raises concerns about the fairness of the pricing process. Additionally, I made multiple attempts to contact the Lennar Mortgage agent to address important questions, but my calls were not answered. As a result, several of my questions remained unresolved before the file was closed, which is unacceptable and reflects poor communication and customer service.

The closing day was the highlight of my experience because I knew I wasn’t going to have to deal with Lennar anymore