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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21853 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21853 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

From mortgage process to warranty issues not a good experience.

  • Andre G.
  • Verified Homebuyer
  • April 03, 2025
  • North Fort Myers, FL

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the ...

Lennar responded:
Good afternoon Andre, and thank you for sharing your experience with us. We are sorry to hear about the lack of responses from the Mortgage team and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Love our Home

  • Rashaad S.
  • Verified Homebuyer
  • April 03, 2025
  • Statesville, NC

Overall process was very seamless. We closed within 30 days and the team was great in getting all our questions answered and issues resolved. We are very happy with our purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great price for the house

  • Barry B.
  • Verified Homebuyer
  • April 03, 2025
  • Dunnellon, FL

Spencer was the best sales person we met at Lennar. We would not have made the deal happen without his great help and knowledge. Also, Alex and Chris from the loan department were just as good at making this deal happen with their great help and knowledge.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Difficult buying process with too many delays!

  • Rebecca B.
  • Verified Homebuyer
  • April 03, 2025
  • Davenport, FL

The neighborhood is great, the layout of our home is perfect but the finishes are cheap and 2 months in, we are finding so many things wrong. We’ll be making a warranty claim very soon. Cracked tiles, holes where there shouldn’t be holes in the walls. Outlets that won’t hold a plug and are useless. The house was given to us with dirty floors, dirty bathrooms and bugs everywhere. Through hard work and long hours, we cleaned it up and made it nice. After we get Stuff fixed through warranty, I’ll be much happier with our new home.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Smooth experience!

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • Ave Maria, FL

Very accommodating and helpful in answering all the questions.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Very bad customer service

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • Loma Linda, CA

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear the quality of your home did not meet your expectations. We hope we can earn back your trust by delivering an exceptional customer care experience moving forward. If. you have any questions or warranty requests, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Heating

  • Corinne P.
  • Verified Homebuyer
  • April 02, 2025
  • Nampa, ID

Having a problem because Lennar's criteria for room temps for a two story is not good. I thought heat rose. Upstairs is cold. Won't move thermostat upstairs for me so it's going to cost me at least $200, plus patching walls. Spent a lit of money for this home I don't think I'm asking to much to be warmer upstairs

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Arnold

  • Arnold B.
  • Verified Homebuyer
  • April 02, 2025
  • Roseville, CA

The purchase of our new home when smoothly. All of the Lennar agents and staff were very helpful in the entire process. They were professional and knowledgeable in guiding us through the entire house selection and moving in process.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New villa owner

  • Carol P.
  • Verified Homebuyer
  • April 02, 2025
  • Estero, FL

Great floor plan , very happy with it

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Drawn out process

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • Greenville, SC

We started the homebuying process the homebuying process in October. The overall process took a very long time. Initial closing was supposed to be mid January, but it got pushed out a number of times. End of January, then early February. And all final closing "certifications" from Lennar didn't happen until beginning of February. Being on credit lock down for 4 months is a LOT. To have to wait 4 months to do anything because the final approval on the mortgage was delayed was more than a little stressful.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Builder is not bad, but finance company was awful cost me to loose $10000 incentive.

  • Jamal B.
  • Verified Homebuyer
  • April 02, 2025
  • Raleigh, NC

Concrete work is subpar, and the tolerance for Lennar's acceptance is unacceptable. Finance bounce is a game. The broker can't read the tax return and treats the customer like trash because of the bounce. Lennar should do something about it. I lost $10000, maybe the loan officer didn't like my accent.

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 2

Mostly good about the house BUT...

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • Summerville, SC

I'm sure others have covered all the typical pros & cons of the home itself. The one area I find highly frustrating is moving into a new home and it backs to a future phase that has been postponed. That land which many new homeowners view everyday since it's right in their back yard has piles of trash and debris 2 stories or higher. It also has mountains of dirt at least 3 stories high. There's more but I'll digress. My understanding is that it will be a year or more before anything is done with this mess. Lennar needs to address this in Horizon's at Summers Corner even if it's just ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good home purchase

  • Young C.
  • Verified Homebuyer
  • April 02, 2025
  • Santa Clarita, CA

I was satisfied with prompt assistance from Lydia Seidita, a sales resource. Everytime I asked questions about Lennar home purchase process, she stayed on top of the requests. I really appreciated it. However, for Lennar mortgage application, I was confused and puzzled due to lack of communication and clarity from Lennar mortgage manager. Overall, I liked a new home

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Beautiful Home

  • Devon S.
  • Verified Homebuyer
  • April 02, 2025
  • Fort Worth, TX

The Lennar experience during purchase was fine. Once we moved in, a BAD wind storm pushed through and our roof torn apart because it was not installed correctly. The adhesive tabs were still on the shingle. When I reached out for support, I was told, it is your problem contact the insurance company. Every house on our street had roof damage...seems like a systemic problem to me, yet Lennar is not upstanding enough to assist residents who have lived in a home for less than 2 weeks.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 2

Paul

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • Canton, GA

Considering this is a 55+ community the access to the A/C unit is in the attic. OK if you have a 2 story model. I don’t but A/C is still in the attic with access pull down stairs in the master closet. The last step to reach the attic floor is approximately 3 feet. An extremely dangerous and for most older people impossible to accomplish. As a former Appraiser I have a reasonable understanding of building codes. I find it hard to believe that this is code compliant. Additionally we have an enormous amount of dead trees throughout the development. I have one on my front lawn. When I spoke with ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Nicolas (Lakeville)

  • Nicolas L.
  • Verified Homebuyer
  • April 02, 2025
  • Lakeville, MN

We enjoyed the process. The sales agent was very welcoming and knowledgeable. The closing day was longer than usual but the misunderstanding was cleared and we finally closed the same day. The meetings with the house manager were very helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Jenn and Jenny

  • Beatriz S.
  • Verified Homebuyer
  • April 02, 2025
  • Wimauma, FL

My home seller and loan officer were awesome in the process and guided me through.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great experience

  • Casey W.
  • Verified Homebuyer
  • April 02, 2025
  • New Braunfels, TX

Had an amazing experience buying our Lennar house. Jeremy, Brett, and Shanna were all amazing. Brett went far above and beyond to make this amazing. I have recommend everyone to this team when looking for a new home. Even after we bought, the construction manager Kevin is there and willing to answer any and all question we have. Thank you for everything we love our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Surpassed my expectations!

  • Monument P.
  • Verified Homebuyer
  • April 02, 2025
  • Myrtle Beach, SC

Just recently purchased a Lennar townhome in Myrtle Beach,SC. Everyone from Jen the sales agent to Michael who did our final walkthrough was superb and very customer-focused. I really could not be happier with the service i received. Sorry, for the less than perfect score for quality, ask me again in a year!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good job

  • Patti H.
  • Verified Homebuyer
  • April 02, 2025
  • San Antonio, FL

Everything was easy, from the home buying experience to the closing. The staff at the title company were phenoms!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

inspection

  • Anonymous
  • Verified Homebuyer
  • April 02, 2025
  • San Antonio, TX

i paid 320 dollars for a proffesional home inspector , and they said the house was ready.. the water was not on, toilets full of feces, the ac never worked til a day after closing bad wiring according to the technician that made the repair, i have issues with microwave oven tripping, i spoke to an associate after the first survey and assured me i was going to get my 320 inspection back, been a month and still waiting for a check in the mail

Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear about the condition of the home at the time of your inspection. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

If you’d like assistance in following up on these items, please send an email to Corporate Customer Care with the details of your concern and a reference to this review. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

I don't know what title is

  • Chung H.
  • Verified Homebuyer
  • April 02, 2025
  • Loma Linda, CA

At the entrance of my home, there are two stone post(wall), this job was pretty bad. I've been notified the sales agent number of times, but no correction was made. Hope, the construction company response quickly.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

New Home2025

  • Kimmy P.
  • Verified Homebuyer
  • April 02, 2025
  • Aurora, CO

This was a great experience all doc was sent to me on time and was I able to contact my agent as much as possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ewa B

  • Ewa B.
  • Verified Homebuyer
  • April 02, 2025
  • Naples, FL

Love my Villa ! Moved in February and it is awesome, People are amazing here a special Adalberto who helped me with my Villa, Thanks!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mid

  • Amanda R.
  • Verified Homebuyer
  • April 02, 2025
  • Providence Village, TX

I didn’t use Lennar’s lenders. I closed with my own. The customer service has been great and everyone I’ve worked with. However, what I don’t appreciate is them allowing investors to come in and make the neighborhood I bought in mostly renters. I chose the neighborhood and area because I wanted a nice place to raise my family but now there will be a revolving door or renters.

Total Score 5


Quality 2

Trustworthiness 1

Responsiveness 5

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