Lennar Reviews

still waiting on item that was supposed done at closing to be completed. that was 7 weeks ago

Overall quality of the house is good. How ever, customer service needs to improve. There is a pattern of ignoring or avoiding customer requests.

Not happy with most things at the home and the purchase experience

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive support. The only person who communicated effectively was my loan officer, Steven, who went above and beyond to address my concerns and provide clarity, even beyond his responsibilities. However, the Senior Loan Officer Processor (Carrie), whose role was to handle final-stage issues with loan documents, was almost entirely absent. When I reached out for assistance, she directed me back to Steven, leaving me to navigate crucial details without proper support. The communication I did have with her, felt like I was repeating and providing documentation already submitted. Completely disregarded my email stating everything I was able to submit was submitted. Similarly, my home consultant was nearly non-existent. I met with them only twice: once when expressing interest in purchasing the home and again to provide the deposit. After that, there was no meaningful follow-up or guidance. Even on the day I received the keys, my home consultant was not present; instead, I was handed the keys by someone I had never interacted with before. The entire experience felt impersonal and overly transactional. Questions about the process or the home itself were not thoroughly addressed, and I was left to figure out much of the process on my own. Unlike the celebratory gestures other buyers received, such as the congratulatory photo with the oversized key, my experience lacked any personal touch. My family and I ended up taking a photo in a different model home just to create a memory of the day. After moving in, I quickly encountered multiple issues with my home, which had previously been used as a model. The stove and microwave malfunctioned daily, and the hot water would cut off after just five minutes, the garage door opener doesn’t have what you need to link up the device with your vehicle. Additionally, I was told by the solar company themself that the solar system had been installed without proper clearance, preventing me from activating it with SDG&E/Sunrun. Despite multiple attempts to contact the numbers using the information provided in their pamphlets, I have yet to receive a resolution. The closing process added further stress. I had no clear understanding of how the key transfer would work on closing day, as no one took the time to explain it. The representative from First American Title (Karina), who handled the set up to notarize my documents, communicated via email but never introduced herself in person when I arrived at her office. I met the person notarizing the documents in the lobby, but not the person who set up the meeting, despite her role in the process. To add calls to First American Title were often unanswered, further emphasizing the impersonal and disjointed nature of the experience. More frustration led when I learned my loan was to be sold to another company shortly after closing, with no details provided about the new lender at the minimum who the new lender would even be. I reached out to ask who that lender will be and received zero response to my email. This will create additional challenges in setting up automatic payments, increasing the risk of possibly missed payments. Despite the overall disappointment, there were a few individuals who stood out for their exceptional service. Steven, my loan officer, remained professional, communicative, and helpful throughout the entire process. Additionally, the notary (Venya) who finalized my contract brought a personal touch to an otherwise transactional experience, making my family and me feel valued and appreciated during our final interaction. I would even include, the Lennar Homes Consultant (Becky) who handed over the keys to our home, though someone I had never met before, made a positive impression. She had an honest and normal conversation with us, providing some sense of connection and care during the final interaction. While I am grateful to have achieved homeownership, my experience with Lennar Homes was deeply unsatisfying. From the lack of proactive communication to unresolved post-move-in issues, the process felt impersonal and unorganized. Aside from the exceptional service provided by my loan officer and the notary, I cannot confidently recommend Lennar Homes based on my experience. The plus side is I was able to close on the home earlier than I thought, but the overall experience lacked the care, guidance, and professionalism I expected as a first-time homebuyer. Buying my first home should have felt exciting and celebrated, but instead, it was riddled with challenges and left much to be desired. ... More

Was told the garage was ready to paint. Not true. Dry wall has to be repaired first.

Lennar customer care team, Kim and Brad taken up the garage door issue timely manner and resolved the garage door issue within hours

Overall a very good experience from initial showing to closing. Everyone was positive, and answered any questions or concerns!! Timing was pretty much as estimated from start to finish!!

I think buying new house isn't bad idea especially when you have to be the first to touch almost everything.

Great CM and was very informative and responsive, the best experience of the three homes we have purchased from Lennar in 3 years.

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

They use the cheapest material and chip labors

All team was so supportive from the first day to end. House is gorgeous. Loved it.

Let me start by saying, the home isnt all bad.. But after building two times before with different builders, I can tell the quality of lennar and the products they use are definitely not quality. The paint is flat and already flaking off after living in my home for 2 months. The baseboards are so small, they're almost non exsistent.

Second home purchased from Lennar, so you know we enjoy their homes! I feel this house was “rushed” compared to first home. Some of workmanship in this home not up to par— hoping with 60 day review items will be taken care of! Love our home and would buy another from Lennar- BUT WE ARE NEVER MOVING!!! :-)

tuvimos una gran experiencia con el agente vendedor Marta es una persona muy amable gracias por su ayuda también agradecemos a la gente vendedor Cruz por su amabilidad nos hicieron sentir muy bien gracias también agradecemos al constructor que nos dio la caminata por la casa los explico muy bien que Dios los guíe siempre si tuviera que comprar otra casa la compraría con ustedes bendiciones

Customer service after closing and buying has been helpful. However I’d wish the closing to have been much smoother than it was.

ON GENERAL THE PROCESS FOR BUY, THE VISITS BEFORE AND AFTER THE FINISH ALL GOOD. LENNAR IS EXCELLENT

It works great hope it last a couple of years

It was not one banner up, nothing. After seeing the next 3 houses decorated with the same welcome celebration, I asked Noah what happen ? Why I did not get that? It was purely laughed off :(

The contractors are not working with quality in the constructions cheap ,materials, but it's ok

Received an overall beautiful home by Lennar. We were able to see the home as it was being built and check in on it periodically. At one point we noticed a giant in the concrete subfloor behind the fridge and asked our homebuyer concierge Cary Krepelin how this could be fixed. She said she relayed this information to the build team. Unfortunately we were unable to check on the status of this hole until we moved in and the flooring had already been laid on top. The foreman Robert told us this hole was covered with flashing..... which was a complete lie because we removed the flooring and the hole was still there, no one had made any attempts to fix it. I would rather not have been told a straight lie and just been told that the hole didn't need fixing. Cary K was a below average homebuyer concierge. She told us she would be the liaison for anything we needed during the homebuying process. This was just not true. She was hard to get in contact with, never had up to date information and would just talk in circles without addressing any of our legitimate questions. We always had to defer to Bridget (whom we had a great experience with and I highly recommend!) ... More

building and construction is good but their mortgage lender side could use a lot of improvement.

From the time I saw my home until the time we moved in, the process was smooth, easy and everyone was friendly and understanding. The home had a few "dings", but Lennar's team took care of all concerns quickly. I would recommend that the Lennar sales team make it clear that outside garage lighting, inside kitchen cabinet hardware and backsplash finish is not provided. That was my only surprise. As it turns out, we got to choose our own., but it should be mentioned at the start. I would recommend possibly considering another appliance provider. My husband played the golf course and loved it. He also enjoyed meeting many friendly people, and he had a great time at dinner. ... More

So far it is excellent.

Lennar Bridgewater is a great community and I'm so glad and thankful for God's blessings. The home buying process was great overall but the underwriter MJ needs serious customer service training. She was rude, zero personality, and made it less desirable. Thankfully the Loan Officer was amazing by being God-fearing and a listening ear.