Lennar Reviews

We fell in love with the model home we toured - it was beautiful, we loved the neighborhood, and it felt like the right move for our family. Everyone in sales was helpful and responsive, and we got the ball rolling fairly quickly. Then our "concierge" Kimberly became our first contact and she was extremely difficult to work with. I'd get confusing information, would ask a clarifying question, and would get only short, rude responses. She rarely answered my questions directly. Our closing date was moved by Lennar, which is fine, but came off the tails of me asking for a different time of day - her response to that request was that Lennar couldn't possibly figure out how to change the time of day, but she did remind me half a dozen times that if I changed the date, it'd incur a $300 fee. I don't recall getting $300 when they changed the date on us (ha) but when I asked if our pre-close walkthrough day was also changing, she responded in all caps something about charging us $300. It's crazy - I got the sense she thought we were being unreasonable but I was only looking to confirm dates before I upended my work schedule again. Our home inspector was frustrated working with Kimberly as well, he said she made it next to impossible for him to do his job. Likewise our mortgage contact kept changing to someone who was also rude and didn't answer our questions (Desiree) but our original contact, Julie, was responsive and fortunately would jump in to answer our questions. We purchased our home insurance through Lennar, they neglected to tell us it was through a 3rd party so I was concerned when I started getting emails from another insurer. They also sold our mortgage to a 3rd party right after close. Those kinds of things feel shady to me. It felt like every moment from sales to close was confusing, frustrating, and we were just tossed from one random person to the next and could only get scraps of information from any given person. Luckily, our main contact post-close has been wonderful. Dan is pleasant, helpful, responsive, and seems to actually care about us. We have found a few small issues around the house, which he addressed quickly. One larger issue outside has to wait until the spring, but we feel confident that Dan will help us resolve it. We love the home, the neighborhood, and would probably do it all over again given the chance. It's just a shame that a few customer service reps would be so terrible at customer service that the whole process felt shadowed by it. ... More

To many people asking for the same information

We closed on 10/30/2024 and couldn't wait to get into our new home. Unfortunately from the moment we moved in it's been issue after issue. Missing grout in the tile, broken tile, doors hitting each other, scratched sinks, trim not flushed to the wall, sloppy painting, misaligned doors, interior doors not finished on the bottom, holes in garage trim, chunks missing from concrete, cabinets shiny or rough.One thing after another and every time they come out, something else gets worse. What kind of builder leaves a house like this?!?! They finally repaired the concrete holes but damaged the pavers from wiping the wet concrete onto them. It took weeks to get the pavers replaced and once they replaced the pavers guess what? New chunks in the concrete!!! The only thing that has been fixed in two months is the sink . Stay away from Lennar!!! Very disappointed. ... More

100% satisfied with my purchase.

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

Great experience friendly staff and excellent value

From the start it was difficult bought a lot put our deposit down and a few weeks later we were told that we lost out lot to a cash buyer ! When we decided on another lot we had sold our house and had cash available ! The lending experience was a night mare ! We had a great realtor and helped us but it was right up to the end that they wanted several documents that had been given before ! The communication was not good and the follow up was very slow ? It was very aggravating and nerve racking the entire way !!

No sod or fence for several weeks so needed to deal with massive mud and inconvenience since having pets needing to go outside. The house was stated to have been cleaned but it was not. The flooring has paint splatters and black marks throughout the home, inside all cabinets were filthy so unpacking had to wait until I had to clean them. Most of the Lennar workers do not speak English. The outside pavement, doors, windows remain filthy so installing screens has been delayed. Kitchen cabinets had off-set issue which was fixed by replacing with unfinished cabinets so now new ones need to be ordered and replace. Attic door in the garage was not installed flush so a new ladder door has been sitting in my garage waiting for Lennar to replace. Strange electrical issues and the list goes on. Lennar care staff has been responsive and helpful but they should not have to manage so much via warranty service requests. Bottom line, you get what you pay for. Cheap is as cheap does. I had to pay to install ceiling fans as well. I love the area and did downsize from a beautiful home so it is what it is. ... More

every phase was first class from Dee in the sales office, the building on time, the walk through, Rusty in finance, the closing of course we love the home. One thing would be to let the buyer know that Lennar does offer insurance which is very reasonable. Apparently, there was some confusion about the availability in the state of California and so it should be made clear that at least in my area Lennar did provide insurance.

In life one can be lucky enough to cross paths with a person who is not about self-serving, rather serving others. John fits that description. He worked very hard with Rosa to make buying my final home a reality. He was not so much concerned about his rewards as he had a purpose to help me. He answered every question I had, he had solutions that supported my purchase, and he physically helped when something had not been finished. That character does not go unnoticed. Lennar Homes should be grateful to have a true and sincere model agent when it comes to selling homes.

We love our new home and environment. Fresh air and serenity.

It was easy smooth and very nice people to work with

The tile started falling off the shower wall after 2 weeks. The microwave doesn't work after 3 weeks. LENNAR keeps saying it is homeowner maintenance. The carpet is so cheap you can feel the plywood under your feet.

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

Our home-buying journey with Lennar was nothing short of exceptional. From start to finish, the process was seamless, professional, and exceeded our expectations at every step. What stood out the most was the transparency and communication throughout the experience. Lennar’s team was incredibly knowledgeable, patient, and always available to address our questions or concerns. They guided us through the process with expertise, ensuring every detail was tailored to our needs. The quality of the home itself speaks volumes about Lennar’s dedication to excellence. From the thoughtfully designed layout to the high-quality finishes, every aspect of our home reflects superior craftsmanship and attention to detail. We especially appreciated the included upgrades and features that made the home feel move-in ready without the need for additional expenses. I wholeheartedly recommend Lennar to anyone looking for their forever home. Thank you, Lennar, for helping us start this exciting new chapter in our lives! ... More

We were impressed with Lennar homes from the get-go. They were one of the first developments we looked at with our realtor. We looked all over Statesville and could not find a better deal on any new homes. We’re very happy with our decision and hope that we have a Long enjoyable life in our new home.

The quality is not the best. Poor finishing touches. Not being able to add add on's is ridiculous. It makes us hire after the fact which is more expensive. Cabinets are cheap and small. Very disappointed.

I would tell others about Lennar homes

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

The construction and positioning of bathroom to kitchen and bedroom are well thought out. Great job Lennar .

It was great working with Lennar to go through my first home buying experience, thanks for all the support.

They've been quick to respond

It was great and easy to work with the Agent and the Mortgage team it was a breeze. I would recommend it at any time, especially when we need a trusted person we can lean on.

The house is very nice. There were definitely some issues that weren't caught initially but they're happy to fix everything in a timely manner.

The home-buying process was generally good, except for issues with Lennar Mortgage and postal delivery. Leigh and Stella often asked for the same documents, redirected me to each other for questions, and everything felt like an urgent last-minute request. They also incorrectly required me to overpay a creditor despite providing proof of a zero balance, and by the time I noticed this in the closing documents, it was too late to correct. One hour before I was scheduled to wire the funds, I was told the homeowner’s insurance I had selected was too expensive and would disqualify me for the loan, leaving me with no option but to choose a less suitable policy. When reviewing the closing documents, the old policy information was listed incorrectly, so I requested an update. Later, I was informed that my insurance company scheduled my policy for cancellation due to confusion over which policy to apply the funds to. Having to choose a substandard policy was upsetting and did not make sense since Lennar covered all closing costs including the homeowners insurance. Not sure if it was a way to force me to pay out of pocket after closing to secure the suitable homeowner insurance with the acceptable coverage such as water back up. Additionally, I've informed Lennar that seven weeks post-closing, the postal service does not recognize my address, so I haven’t been receiving mail, including utility bills and mortgage statements. However, Jack, Alex, Danny, and Javier have been excellent to work with throughout the process. Eric has recently began assisting with the postal service and has also been exceptional. His communication and updates have been much appreciated. ... More