Lennar Reviews

A pleasant experience, qualified staff and very committed to the service

We paid for a 3rd party inspection report which was sent to the construction manager to take care of prior to our closing the day of our final walkthrough half of the items weren’t taken care of and he promised he would take care of them if we signed off on the home. The biggest item that I am still upset about is our driveway which was not properly leveled prior to laying the pavers and it has dips throughout. I have copies of written communication from Chase our construction manager saying it will be taken care of both prior to our closing and after and that “the price has been approved” but here we are 3 months after our closing with no resolution. This whole experience confirms to me that our satisfaction as buyers was totally set aside just so Lennar could squeeze another home closing in at the end of November at fiscal year end. ... More

If you have a model plan in place and you decide to go with it and don’t get everything you saw at the model home that will make you upset, need to have a better communication from beginning to end and have some accountability to make it right for your customers. Some items were find after move in and we summited a work order and we was told that those issue had to be addressed before closing and now we have some damage window.

Overall the experience was good. The beginning of the process is the part we could look back on and feel frustrated/a little taken advantage of. The first time we looked at a Lennar house we knew we really liked it and were very interested. We were definitely rushed at this part of the stage by the sales rep. We shouldn’t have allowed ourselves to feel rushed by him but it was our first time buying a new home and we allowed him to make us think there was risk in not getting the house (even though it was November and things were moving quite slowly). We decided to represent ourselves to save a little money on the purchase. Although Lennar did give us a small sellers credit, it was not nearly what they would have paid to a real estate agent. This is by far the most frustrating aspect of the purchase for me. At the time of the agreement we asked for a certain amount of credit (still less than they would have paid our realtor) and we only got half of it. Later when we were no longer negotiating and I was thinking more logically, this clicked in more. I confronted the sales rep and explained that there was no reason to not give me a credit equal to the amount of an agents commission (we hadn’t closed yet by the way) and he tried to explain it away and said they refused to alter the deal. We were definitely taken advantage of in this regard, and I am sure Lennar and their sales rep had a little party over selling a house to a young family without a agent and only giving a small credit. The other parts of the process were fine. Make sure you get an independent 3rd party inspection! They found a significant issue that had to be fixed. We were pretty pushy when we had questions and needs leading up to closing and that was important and I can’t recommend enough to others, be annoying! Get what you deserve. When negotiating, don’t allow them to scare you or make you think there’s an imminent risk of losing a house you like. The market is much slower right now and you have leverage unlike 2020-2022. Push them for what you deserve in the negotiation. You can save some money by representing yourself (and I don’t think it was risky), just make sure you PUSH them for a credit FULLY EQUAL to the amount they would have paid a real estate agent. ... More

Happy with the overall experience. Very helpful sales agent and construction manager. They kept me up to date on progress and sent pictures (I moved from another state). Noah with Lennar Mortgage was fantastic and made the mortgage process simple.

Adriana and Miguel made my home buying experience a great adventure and success. I truly appreciate all of their hard work and efforts.

Sales person was great! The customer service and handling issues is quite disappointing. I'll stop there...

Houses not build good

From the friendly greeting at the sales office to the day we received our keys to our new home, we were very pleased with how available all employees were to our needs. Even when we thought a problem arose which would have setback our closing date, everyone stepped up and corrected the issue and we closed ontime!

Poor quality homes, they use the cheapest materials and perform sloppy work. They don’t own up to mistakes. They constructed the property lines wrong by 5 feet on one side and they would not take ownership of it, said that they don’t make mistakes. Well thankfully my husband called the city surveyor out who confirmed the mistake and forced Lennar to redo the lines. Another example: when we removed the tile in kitchen we found patchy concrete that wasn’t the correct type and would cause long term uneven floors because they had forgotten to put in piping for the fridge. When we confronted the construction manager again he said it wasn’t them, they wouldn’t do that. They just constantly do a rushed job and you need to overlook the whole process of building not just the final cosmetic inspection. I don’t trust them and know we will find lots more issues down the line. ... More

I'm pleased with my house! The house looks just like it does on YouTube and I have good warranty so far

This is my 2nd home with Lennar, my sales consultant with Lennar was great but the quality of the home isn’t all there. Too many things wrong with the homes and feels like Lennar looking for excuses not to repair it, I feel like I’m inconvenienced the company. I still have a door that needs to be replaced that hasn’t been. I’m a little disappointed. Good luck asking a manager to call you. Also I hear everything from outside. I wish the walls were a little thicker though. Overall yes I would buy again but next time I would take 5 hours to inspect the entire house on our way walk.

Hello Team, Lennar is reputed builder but with zero quality on concrete. They basically don’t know how to use right concrete mix. Lack of engineering direction. All the appliances in our home are leaking. Ex : Refrigerator leak, Dishwasher leak. When we ask about concrete issues, customer service came and said sorry it’s a bad work may be done during the night time. We can’t do anything it is what it is. Customer service at lennar is there to support lennar, not the customers. They just don’t care about customers. This is our experience and feedback with Lennar with regards to our new home ... More

I have been living in my new house for 6 weeks and since day one I have seen a drainage issue in front of my house that I am concerned about. I am worry that it will affect the house or my driveway later on. I have seen that builders have done some repairs but it is not solving the cause of the problem. There is always an area that remains wet. This has been a headache since I wasn’t expecting to deal with this since day one in a new house. I will keep communicating with the builders until this gets resolved. Hopefully soon. I have seen at least 7 houses on my block with same or worse issues but I don’t see any progress on those either. ... More

If you want it for yourself, Lennar wants it for you. It’s your time, be patient. I worked with the most kind, pleasant, and patient team of individuals who kept me informed and motivated. I absolutely love everything about my home. In addition to getting everything I wanted in a home, literally all boxes checked, the structure, of my Lennar home is the best in its class. Thank you Lennar for being the leader you are!!!

was good on time with the appointment

While the home buying experience was good with great support from lennar mortgage, we have issues with the quality and some of the basic stuffs.

My home buying experience with lennar was horrible.

I was given two gate fobs about a week after I closed on my property and they do not work. Three different requests have been made to rectify this problem and I still haven’t heard back from the current HOA manager. The far gate remains open 24//7 but I would like to have this problem rectified as soon as possible. Also my name is not on the gate directory! Why is this when I closed on 12/20? Please follow up with these issues.

The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.

The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.

Good service good deal, good property

In our new home now 5+ weeks and everyone working at Lennar Sale Office Title Company and Construction workman have all been AAA+++ in quality of work in their profession. Yes at times there is issue to address, but Lennar as of now has always addressed and taking care of a problem... THANK YOU...

Sales process and VA application was the easiest I have ever done.

We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a month. But it took 4 visits to get done. Still several things need to be done but just trying to get settled before they fix the things that should have been done before we closed ... More