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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21694 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21694 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Really bad coordination and communication

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2025
  • Greenville, SC

Really bad coordination and communication.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear about the poor communication and coordination. If you would like to share details of your experience, or if outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

A better experience could have happened

  • Ginky-Lee T.
  • Verified HomeBuyer
  • February 11, 2025
  • Troutman, NC

At first I had a great experience with the seller’s agent… however she left the organization and I lost a valuable contact as the new agent never called me or returned any of my messages. During the celebration walk trough the agent was a bit dry and kept making comments about how her house was not as nice as the one I was buying. She would get annoyed when I pointed out things that needed to be addressed, then the finance processing was a nightmare as I was not even sure if I was going to close until 30 mins before closing. Lack of communication was an issue…still I moved two months ago and ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Buyer beware

  • William F.
  • Verified HomeBuyer
  • February 11, 2025
  • Moncks Corner, SC

Like used car salesman, they fast talk you to look over and past their work. The cm had no integrity and did not stand by his word. The Sheetrock was poorly done throughout the entire house and even after a month of work still not right.

Lennar responded:
Good afternoon William. Thank you for sharing your experience with us. We are sorry to hear your experience was less than satisfactory. Your feedback is valuable to us, If you would like to share details of your experience, or if outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow up. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

The sales and closing experience

  • Daniel T.
  • Verified HomeBuyer
  • February 11, 2025
  • Delray Beach, FL

Excellent sales experience with Agnes and very quick closing

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

Lennar penelaized me for buying earlier

  • Canan C.
  • Verified HomeBuyer
  • February 11, 2025
  • Homestead, FL

It was disappointing to see that my friend purchased the same house at a lower price just three months later. Our investment decisions are based on anticipated future value appreciation.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Good could’ve been better

  • John H.
  • Verified HomeBuyer
  • February 11, 2025
  • Von Ormy, TX

I could say Natasha and Phil help me out through the process. They did a fantastic job. Their part was to get me the home get me approved and close which I appreciate and I do appreciate my realtor as well. An outside of all of that, the carpenters, the people that did the texture in your painting could’ve done a better job unfortunately, once when I moved in, I didn’t notice after a week or so the touchups the texture, the caulking, the painting there was a lot of mistakes and unfortunately, I might have to take time or pay somebody to do repairs

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 1

Lennar: Sierra Bella Homes

  • Eller H.
  • Verified HomeBuyer
  • February 10, 2025
  • Santa Clarita, CA

We recently purchased a home from Lennar at Sierra Bella at Tesoro Highlands and I’m very pleased with both the home and the smooth process from the start. The inspection was completed before closing, and the Lennar team addressed all concerns beforehand. The warranty and support team have been incredibly helpful post-purchase. It’s a peaceful and wonderful community, and I highly recommend it to home buyers. Working with Lennar Mortgage was a great experience! Thanks to Becky and Christine for their seamless support from the start and through the end of our home buying journey.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loving the efficiency

  • Jason C.
  • Verified HomeBuyer
  • February 10, 2025
  • Franklin, IN

Everyone in the process was really friendly. The home is perfect and very efficient. It seems soundproof cause I really don’t hear a lot outside the home with the construction. Perfect for the price I paid.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mediocre Experience

  • Karyn P.
  • Verified HomeBuyer
  • February 10, 2025
  • Pensacola, FL

Closing walk through was rushed, prior inspection revealed many issues, these were to be handled before final walkthrough, yet most were not. “QA” person mentioned he had another appointment and that we needed to hurry up. When pointing out that many previous issues were not addressed, we were asked if we could “live with them”. Back door was missing a hinge pin, making it inoperable, reported this and followed up with a phone call to warranty service, no one ever came out and we ended up replacing ourselves after 3 plus days of no response. Found out today that our garage door is programmed ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great purchase experience

  • William B.
  • Verified HomeBuyer
  • February 09, 2025
  • Gaston, SC

My experience from start to finish was painless. Charlotte was an absolute pleasure to work with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Buying as military couple

  • Paul S.
  • Verified HomeBuyer
  • February 08, 2025
  • Chula Vista, CA

First of all jonas is the best and ryan very honest and caring although we came in site without realtor on our side they were honest and helpful all the way to the end very thankful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pleasant, responsive. Efficient with info. Good job on home orientation

  • Jacqueline M.
  • Verified HomeBuyer
  • February 08, 2025
  • Marana, AZ

Nikki, realtor, was a real pleasure. Honest, responsive, accommodating, efficient. Mortgage process was cumbersome via digital process due to short time frame. Every day forms to sign, address, items to gather - all under "urgent" status. This was very frustrating, but Jenna tried to navigate this with grace and patience. Mobile notary was wonderful! John, construction manager, was also very helpful. Timing for "walk throughs" are not geared toward the convenience of the buyer. It is clearly accommodating the builder/subcontractors. Usually scheduled during the middle of the day, ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Ok

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2025
  • Folsom, CA

Over all not great home buying experience. Customer service wasn’t great during purchase time. There was not much support in choosing option. Was rushed into everything. Home built is good but experience through out the process is very unfriendly. They just want to build home like factory and no respect or care for someone’s expectations and feelings who is spending 100s of thousands of dollars.

Lennar responded:
Good morning, Thank you for sharing your feedback with us. We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to CorporateCustomerCare@Lennar.com so that we can review and assist.

Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 4

The Lennar Team was so supportive! They hand held the whole process.

  • Angelina S.
  • Verified HomeBuyer
  • February 07, 2025
  • Las Vegas, NV

We worked with Shay to buy our home! Feeling blessed to be in our New Home. Forever thankful to Laila, and Shay!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was ok, a little complicated on the process of signing the disclosure and contract, but at the end was all good.

  • Abner F.
  • Verified HomeBuyer
  • February 07, 2025
  • Eagle Lake, FL

The Loan officer Pedro did a great job all the way until the end. Also ever other member did a great job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Carl

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2025
  • Myrtle Beach, SC

Any issue I had was dealt with immediately!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homeowner

  • Holly P.
  • Verified HomeBuyer
  • February 07, 2025
  • Sunset Beach, NC

Heide, my sales associate and Steve, the building manager were great to work with.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great value compared to all the other builders in the area, but some small problems after the sale.

  • John H.
  • Verified HomeBuyer
  • February 07, 2025
  • Greenville, SC

We are very satisfied with the workmanship and quality of our new home. Lennar is priced very well compared to all of the other builders in our area. Defects we very few and minor and were corrected very quickly. We feel that the follow up and attention to details after the sale were lacking. We asked several times about who the trash company was and how to receive postal mail, but never got any answers. We are still having trouble with these issues. They also messed up our New Home Welcome and Closing dates that ended up costing us an extra $2,000 in expenses that we complained ...

Total Score 4


Quality 5

Trustworthiness 3

Responsiveness 5

Very greatful and a great experience

  • Elida M.
  • Verified HomeBuyer
  • February 07, 2025
  • New Braunfels, TX

Salesman was very nice and handle all my concerns very well

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Positive

  • Anthony S.
  • Verified HomeBuyer
  • February 07, 2025
  • Eastampton, NJ

It has been a good experience coming to a neighborly venue. I am new and my reactions are maturing daily.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

1st Time Homebuyers

  • Isaiah W.
  • Verified HomeBuyer
  • February 07, 2025
  • Toano, VA

You Learn a lot but more after your purchase.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

New townhouse

  • Ausra G.
  • Verified HomeBuyer
  • February 06, 2025
  • Mesa, AZ

I bought my beautiful townhouse more than a month ago. Lennar team were very helpful through the buying process. I sure had a lot of documents to sign but after only 3 weeks and 2 days, the townhouse was mine. By the 15 day check, I found some minor workmanship deficiencies. Lennar representative Dan came over to review and eventually set appointments to correct them. Most of everything is completed and I am finally able to complete settling in. I really appreciate the supportive process from Lennar and would recommend their homes to any new buyers! Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding!

  • Jessica C.
  • Verified HomeBuyer
  • February 06, 2025
  • Lindenhurst, IL

Overall, I’ve been very pleased by the service and value of my Heritage Park Lennar property; particularly the sales department (love Michelle!), and the construction side… my walk through experiences were thorough and super friendly!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Did their job

  • Robert B.
  • Verified HomeBuyer
  • February 06, 2025
  • Moncks Corner, SC

From the sales associate to the loan officer everything went smoothly and met my expectations.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Buying experience was not great

  • Rayad B.
  • Verified HomeBuyer
  • February 06, 2025
  • Statesville, NC

Paper work for closing wasn’t ready on time waited till the day before closing. And there were a bunch of mistakes. Then the day of the closing I had to sit there for way to long because they took forever to fix the mistakes! 10/10 will not ever go through lennar for a mortgage again!

Lennar responded:
Good afternoon Rayad, we appreciate you sharing your closing experience with Lennar Mortgage and apologize for not meeting your expectations. We hope that moving forward, you will enjoy your home and create beautiful memories in it. We look forward to earning back your trust as we strive to provide you with a better experience as a homeowner. In the meantime, for any general questions or warranty-related issues, do not hesitate to contact your local customer care team by submitting a request online through your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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