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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21853 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21853 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Patricia

  • Patricia A.
  • Verified Homebuyer
  • March 04, 2025
  • Hayden, ID

Lennar is a great builder who pays attention to floor plans and products that are most appealing to a homeowner.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

Hot water tank is too far from the master bath (it takes a long time for water to get to the bathroom).

  • Allen B.
  • Verified Homebuyer
  • March 04, 2025
  • Land O' Lakes, FL

The experience buying the home was fine. Although you must know how to navigate the Internet and how to upload and download files. The home is OK for the price. The neighborhood is already having a good experience in our lives. We're going to enjoy living here very much. Having four HOA's is a bit much to handle. I hope we can afford them in the future.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Shop around

  • Joseph L.
  • Verified Homebuyer
  • March 04, 2025
  • Middletown, DE

We love the layout of the house and the location as we are close to family now. It is a 55+ community however the amenities have not been built yet. Lots of lighting. Bright. No security system or irrigation system. Interior finish was average. The employees were very helpful.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Just ok work

  • Raymond G.
  • Verified Homebuyer
  • March 04, 2025
  • Maiden, NC

Some work ok need to fix alot of things . Would not fix cracks in cement. Not happy.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Mr

  • Alberto C.
  • Verified Homebuyer
  • March 04, 2025
  • Converse, TX

The portal sucks and hard to read. The bright side was that Everlyn P was always available and super helpful She made the terrible experience of the portal easier.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 5

Quality builder

  • Satheeskumar S.
  • Verified Homebuyer
  • March 04, 2025
  • Daytona Beach, FL

Extremely excellent customer service. Quality builds and top of service. Would buy again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would have been better.

  • Vallery M.
  • Verified Homebuyer
  • March 04, 2025
  • Mesa, AZ

I was not happy with our creaking floors on the 2nd floor.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Don’t buy Lennar

  • Anonymous
  • Verified Homebuyer
  • March 04, 2025
  • Ridgefield, WA

Financing was great experience. However, I wasn’t pleased with being told the HOA was not going to be an issue-I’ve still not been able to get my approval and the HOA sends out warning and threats weekly. You shouldn’t lie to prospective buyers. I also am not satisfied with the materials used -such as fence materials and glass shower doors or the cheap plastic bath tub/shower stall. Not to mention a “hybrid “ water heater that doesn’t heat at all. I now need to spend $5000 to change it out. My side yard is exposed to the public- who regularly throw trash on my yard and dog poop. Plus the yard ...

Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear that you've been facing challenges in getting approval from your HOA. We hope they resolve the matter for you soon. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

Next

  • Anonymous
  • Verified Homebuyer
  • March 03, 2025
  • Peoria, AZ

I would find another builder.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

TAlis

  • Joseph B.
  • Verified Homebuyer
  • March 03, 2025
  • Naples, FL

Your follow up and responsiveness to post buying construction defects is abysmal Stand behind your product!!!

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Owner

  • Anonymous
  • Verified Homebuyer
  • March 02, 2025
  • East Hanover, NJ

Expected higher quality product and workmanship for price. Very difficult to get people back to fix things after closing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Thank you Lennar

  • Brandon B.
  • Verified Homebuyer
  • March 02, 2025
  • Dallas, TX

My overall experience has been great. There have been. Some flooring issues however Lennar has been very quick to respond. I contemplated a 4 star on the workmanship for that reason. I understand having to use different contractors to keep the wheels turning on putting up these homes quickly and I applaud Lennar for the value of the home, the timely responses, and the overall willingness to seek customer satisfaction. I've told several people I know about Lennar that are also looking to get still a great home without spending $500,000. Yes the home is settling in and things start to seem out ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

NOT GOOD

  • Sharon S.
  • Verified Homebuyer
  • March 01, 2025
  • Dover, DE

My issue is my propane bill, it’s highly expensive. If I knew my propane bill was going to be over $500 dollars a month I WOULD HAVE NEVER PURCHASED. The builder who is the owner of the propane company is charging the seniors too much money. There’s no way I should be paying over $500 monthly especially when my thermostat is at 68 degrees which is very cold and further more I’m on a fixed income (I cannot pay my bill). Also, there’s a fowl smell every night which is unbearable and I was not informed that there’s a chicken coop in the back. I’m totally unhappy with my purchase.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

Eager to work with you.

  • Tina B.
  • Verified Homebuyer
  • March 01, 2025
  • Smyrna, DE

Lennar's Sales person was very helpful and pleasant to work with. We had a nice experience and are enjoying our new home and neighborhood.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

They worked very well with us.

  • Joseph Z.
  • Verified Homebuyer
  • March 01, 2025
  • Plumsted Township, NJ

They are very good in timeline of home being built and up to closing.

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

Satisfied

  • Keba S.
  • Verified Homebuyer
  • March 01, 2025
  • Florence, AZ

Be prepared to upgrade your backyard.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Dana

  • Anonymous
  • Verified Homebuyer
  • March 01, 2025
  • Parrish, FL

Great service, answered all questions within a reasonable time. dealt with one person as the process continued. One thing I would recommend is that Lennar would be mindful that most clients work a regular 9 to 5, and it may be difficult to take calls.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Initial Interaction was great.

  • Harriet S.
  • Verified Homebuyer
  • February 28, 2025
  • Las Vegas, NV

All the way through the building process everyone was great but after closing I began to realize that the materials used were at the lower end of what is excepted by building code. I am constantly having issues with my breakers and live alone and don't cook much. The response time is great to make arrangements to fix it, but the wait time is days, so I am unable to use my stove or microwave. This breaker refuses to stay on where others work when they want to. If I had children in the house I would be screaming by now. The joists upstairs squeak so now I have to move furniture myself prior ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

My experience with Lennar has been nothing but amazing!

  • Patricia T.
  • Verified Homebuyer
  • February 28, 2025
  • Summerville, SC

This journey was amazing. I met Holly first and she showed me the availability of homes that met the criteria we discussed. She returned every phone call within minutes and was prompt for every appointment. She was very knowledgeable, and customer oriented. She was the best. Once I signed the contract on a home, I visited the site often. Brian was the main go to guy for me. When I had questions, he had answers! He was customer oriented, knowledgeable, and ahead of the project every time. He always ask me to make a list if I saw anything that needed attention to details with the ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Never dealt with the actual builder, only their on site associates at initial visit and during our walk throughs.

  • Anonymous
  • Verified Homebuyer
  • February 28, 2025
  • Frankford, DE

Poor paint job throughout villa, wall and drywall marks easily and chip. Placement of both water hoses act ward, one inside the back of the garage wall and the other on wall at paved patio should be further away from electrical outlet. Some kitchen cabinets open into each other. Closet shelving way too high and there should be more than one shelve in each closet. I had to place more shelving in some of the closets.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

2 rivers community

  • Siva K.
  • Verified Homebuyer
  • February 28, 2025
  • Zephyrhills, FL

Over all a positive experience with a decent quality construction and amenities. My minor dissatisfaction comes from the fact that the builder did not install a single ceiling fan and sprinklers for lawn in the backyard.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Excellent people I worked with.

  • Charles V.
  • Verified Homebuyer
  • February 27, 2025
  • Canton, GA

I have had excellent response with all questions and concerns. The people at Lennar Have been excellent to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Michele

  • Michele P.
  • Verified Homebuyer
  • February 26, 2025
  • Westfield, IN

Everything went very smoothly! The closing done virtually could have been done smoother!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor buyer service

  • Kavitha P.
  • Verified Homebuyer
  • February 26, 2025
  • Sacramento, CA

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

Lennar responded:
Good afternoon Kavitha,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that have had issues with your appliance. I will share your concerns with upper management for review and to ensure a more timely resolution process moving forward. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,

Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Our Experience

  • Nathan S.
  • Verified Homebuyer
  • February 26, 2025
  • San Tan Valley, AZ

Theresa our sales consultant was amazing through the whole process! Theresa was amazing to work with!!! However, our loan officer Ashley with Lennar Mortage made a MAJOR financial mistake that caused a huge financial burden on us. When we talked to Kristi about this in Theresa's absence since it was her day off she stated "well do you just want to cancel" instead of being sympathetic of the situation and try to rectify the issue. That was poor customer service on her part. However, we raised the lennar mortage issue with Theresa and she helped us get somewhat of a resolution. I still feel ...

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 3

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