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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21136 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21136 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Great service

  • William O.
  • Verified HomeBuyer
  • December 26, 2024
  • Las Vegas, NV

Our new home purchase went very well. The assistance during the purchase was excellent and even better, service after the sale is superb. There are always little things that need to be addressed after the sale of a new build and Lennar had been very attentive to address them. Doug R. is our customer satisfaction representative and he is a customer service expert. Ask for him to take care of you if you buy a new Lennar home in Las Vegas.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very smooth

  • Cheryl M.
  • Verified HomeBuyer
  • December 26, 2024
  • Ramsey, MN

Everything was very smooth, from the purchase agreement to closing. Everyone was very professional and knowledgeable with their roles. I would definitely recommend Lennar!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good experience from day one with Heidi and throughout total process

  • Alfred A.
  • Verified HomeBuyer
  • December 26, 2024
  • Millsboro, DE

Very responsive to all our needs. Helped with closing away from another State.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Michelle

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Port Saint Lucie, FL

Sales was great. Paint and texture wipe off when cleaning walls. Lennar said not covered because paint is water based. We painted when we moved in with professional painters said the texture was coming when they were painting. The kitchen cabinets also have texture splatter on them. We pointed it out and was told someone would come out to clean but to date no one has been out

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Disappointing Quality and Service

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Middletown, DE

I strongly advise against purchasing from this builder. The quality of construction is subpar, and they cut corners wherever possible. They use the cheapest materials, and additional bedrooms are not even equipped with proper lighting or electrical access for light. Basic necessities like a toilet paper holder are also not provided. Water leaks, particularly in the showers, are a persistent issue. Their portal for scheduling virtual appointments is unreliable, and they frequently close tickets automatically, claiming "no response from the user," even when that's not the case. The lack of ...

Lennar responded:
Thank you for sharing your feedback with us. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We are actively working to improve the experience moving ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Deal,No deal?!

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Crown Point, IN

Don’t accept online closing,be person to person ask all questions,ask for all documentation hard copy ,

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Mr

  • Michael B.
  • Verified HomeBuyer
  • December 26, 2024
  • Ruskin, FL

A great buying eperience and good quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amber

  • Edward H.
  • Verified HomeBuyer
  • December 26, 2024
  • Jeffersonton, VA

I worked with Amber in the main office and she has been awesome from the very beginning was extremely helpful. Amber is friendly, patient and truly had my best interests in mind which made this process much less stressful. The folks in finance were also very thorough and friendly as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not happy with Lennar Title Co.

  • Anonymous
  • Verified HomeBuyer
  • December 25, 2024
  • Anaheim, CA

My Grant Deed showed description of the property with HS (home site) number without the actual address in it. And Lennar Title Co. refused to fix this issue.

Lennar responded:
Thank you for sharing your review. If you would like to share details of this concern, please send an email to LennarNews@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 2

Better Than Expected

  • Darryl B.
  • Verified HomeBuyer
  • December 24, 2024
  • Jacksonville, FL

This is the 5th home I've purchased. I am satisfied with Lennar.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

The builder staff has been out several times. The fireplace caught on fire from the outside.

  • Jolynn Y.
  • Verified HomeBuyer
  • December 23, 2024
  • Quakertown, PA

I have a running list of isues to have repaired. Broken Kitchen cabinets, intendtation on floor, no heat in Master bath and closet. Having to use a portable heater. Windows are icing up inside of house. I have a sink hold along side the house. The ground is pulling away from house. We have 1-2 inch beside the lawn.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 4

Negative

  • Bambi L.
  • Verified HomeBuyer
  • December 23, 2024
  • Surprise, AZ

There isn't enough space for me to list the issues with the home from day one.

Lennar responded:
Thank you for sharing your review, Bambi. We sincerely apologize for any issues you might have experienced during your Homebuying journey and your home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Dog owners didn’t pick up their waste after at my side window

  • Parnumas S.
  • Verified HomeBuyer
  • December 23, 2024
  • Las Vegas, NV

A few dogs owner use our site for their dogs and did not pickup. It smells really bad and I have video of evidence to prove it,did report to HOA,and send them the video,still have the same problem.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Letta was the bright spot in the whole experience

  • Anonymous
  • Verified HomeBuyer
  • December 23, 2024
  • Osseo, MN

Hire an independent inspector prior to closing to avoid the long delays on items discovered after closing. Note that you sign away some warranty coverage required by state to you disadvantage and to Lennar's advantage.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

My underwhelming experience with Lennar

  • Maureen M.
  • Verified HomeBuyer
  • December 22, 2024
  • Providence Forge, VA

I’ve been very underwhelmed with the entire process. I’ve been in my house for almost two months and still have outstanding issues that were identified at closing (some were noted at the required walk through seven days prior to closing). The people have been nice but your entire process needs to be re-engineered. You also need to understand how your process impacts your customer as there is a huge disconnect with your current process. If Lennar cares, then someone will connect me so I can share all the details….there are so many.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Overall a Great Experience

  • Kevin C.
  • Verified HomeBuyer
  • December 22, 2024
  • Rancho Mission Viejo, CA

Overall had an amazing experience. Only complaint I had was the amount of trash I keep having to clean up from the construction crews that are working nearby. Literally trash and debris that has to be thrown away on their behalf on a daily basis that ends up on my property. Pictures have been taken. What has made it an amazing experience is that our Lennar personnel have stepped up to the plate and assisted in the clean up. The trash still appears but the administration side is helping mitigate the issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Forever home

  • Angela W.
  • Verified HomeBuyer
  • December 22, 2024
  • Valparaiso, IN

Although I love my house with the money we spent there were things that surprised me that I was not happy with. One the paint job in this house was a cheap notoriousness that took not only lots of paint to cover up but also a lot of sanding. The grout to all the tile was done poorly. The bangs and dings throughout the house was clearly laziness from the crews. On the other hand, for the company to continue to fix things is a plus. I will say there were a few things that they are putting off because of the time of year which makes me believe they truly care. The quality of the upgrades we ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Recommend Lennar

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2024
  • Hockley, TX

For a first time homeowner the process was very good from the start.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I bought a TH in Lennar

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2024
  • Homestead, FL

All the process for the sale was very good! The Lennar representatives were excelents offering ingormation and folllowing during all the process of buying

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Good

  • Khalid M.
  • Verified HomeBuyer
  • December 21, 2024
  • Little Elm, TX

Purchase experience was great. Our home address on google map is erroneous. All navigation apps take me to a different location. Despite repeated requests for corrections it is still not resolved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

New Home Purchase

  • Marsha C.
  • Verified HomeBuyer
  • December 21, 2024
  • Beasley, TX

Our experience with buying a home from Lennar was a great one. Our Loan Officer, Michelle, and Sales Representative, Michael, was fantastic. They were on it every step of the way and we had some ups and downs but they hung in there with us until we closed. A few minor things discovered after we moved in but all in all we are very happy with the home we purchased from Lennar.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

A Model Home For a Tired Soul

  • Stacy S.
  • Verified HomeBuyer
  • December 21, 2024
  • Humble, TX

My home buying experience was traumatic and stressful. I’m told by other home buyers that that’s just the way it is. I don’t see why. I’m blessed to have my home since it happened because of Hurricane Beryl but the endless questions (many I answered more than once), the paperwork asked for at unreasonable times of day and night caused me anxiety. In the end, my happiness in buying my first home was overshadowed by exhaustion and relief. Fun fact; I learned that TX homes don’t automatically come with shutters (I just paid for that, it affects your foundation in the long run but it’s on the ...

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Overall great experience except for sales representative victoria

  • Drake B.
  • Verified HomeBuyer
  • December 21, 2024
  • Westfield, IN

My overall experience with lennar was great and I am very happy and satisfied with the house. Victoria on the other hand made me feel stupid and as if I was wasting her time and was very rude toward me and my real estate agent. Countless times she would make comments making me feel less intelligent and she almost made the deal fall through several times throughout the experience. She also made several comments that were extremely unprofessional towards my real estate agent. Victoria would be a serious issue in my opinion for future sales and without her in the process this would have been one ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Horrible

  • Carlos H.
  • Verified HomeBuyer
  • December 21, 2024
  • Ontario, CA

I would not recommend anyone to Lennar. Quality issues and an electric water heater that sounds like a compressor. Electricity bill 4xs the amount of my neighbors. Ridiculous experience.

Lennar responded:
Thank you for sharing your review. We are sorry to hear your new home has not met your quality expectations. We hope that as a Homeowner, we can earn back your trust. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

i am happy with our house

  • John C.
  • Verified HomeBuyer
  • December 21, 2024
  • Kyle, TX

i want to thank everyone for working hard at the closing crunch time to get me home...the people i met were cool and did care about the situation. everyone did their best to get that closing day. thank you

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

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