Lennar Reviews

Kathy, the realtor is very nice. Denise in customer support is great. Very helpful. Ryan, Joe and Justin very nice. On walkthrough before closing, we placed blue tape in areas that needed to be fixed. When I went in a week later to get some measurements, a lot of the blue tape was lying on the floor. Some areas had been fixed and others not. I picked it up and put it back on the places that needed to be taken care of. On the final walk-through found several more things that were basically just shoddy workmanship. There was one place that was really bad on the island and I was told there was nothing they would do about it. Was not happy about it but did not let it stop me from buying the house since I wanted one in this area. I was really shocked to find out that none of the windows come with any screens, and none of the cabinets (kitchen or bath) come with any handles or knobs. There is no lighting over the island or where the dining room table would sit., only around one side of the dining and living rooms. None of these things are options you can get. You have to have them done/added at your own expense. There is no caulking between the quarter round and the floors in the bathrooms leaving a gap and this area open for water to get underneath when you get in and out of the tub. As I said, not the best workmanship for sure. Downspout runs into flowerbed at edge of sidewalk where it washes the mulch out onto the sidewalk causing a walk hazard and leaves a hole where the mulch washes out. Sidewalk has to be swept and cleaned each time it rains. ... More

Attention to details as discussed in person. Several items we discussed were left incomplete from the original report. I did advise that my home back in GA was closing and I needed things listed completed. Less than month into my new home and we have a leak in the guest bathroom that I found while storing some things away. When I walked through final inspection, home was still being worked on. Told it would be cleaned and ready to go, but it was not. Nonetheless, I had to move and get ready to go back to work asap. At this point I’ll do my best to cleanup and repair / replace items left off. Carlo Torres was a great to work with. Answered all my questions and kept me on other available property’s within the community. When I lost the first property to another buyer, he quickly worked with me to locate another model within a few days. ... More

I am so grateful that I was recommended Lennar builders because they gave me a chance to be a homeowner again after selling my last home with really bad broken Foundation. Being on disability Lennar builders gave me a chance and also I have brand new affordable living. How can you beat that ? Thank God for Lennar builders and all of their hard working team.

Overall experience was bad, with buyer rep

Everything was done well, from the models (self guided tours) and buying process with Melissa. Always quick responses and very knowledgeable. New construction, so far is excellent.

Customer service is not good. The master bedroom shower is useless with no tap at the bottom and sliding glass door is hard to clean. The master bedroom wic is literally in the corner you have to walk through the bathroom to get there and there is no power outlet in it. I told my desire what type of home I am looking for but the Lennar team was very cold. They didn't help me to find my first home to be my dream home. I wish it could be my dream home. The team you have is not supporting at all. We moved from New Jersey for this home. The team was not cooperating with us to find the perfect home

From start to finish in our new townhome we felt like Lennar was artificially rushing the closing process, while completely missing deadlines on their end. We were in no hurry to close, but the Lennar agent was adamant it happened ASAP. They set an overly optimistic close date, and we agreed (thinking they could still have the home ready). During the first walkthrough, several issues were identified and added to their blue tape list. We had also been told appliances would be dropped off morning of first inspection, they were not. After a week, final inspection date comes and not only have the issues been left unresolved, appliances still aren’t installed. Not to mention the cleaning crew was apparently scheduled at the same time as the walk, so we had to work around them. They still expected us to close the next day, without personally verifying any of said issues had been addressed. I am not impressed with Lennar. If they weren’t adamant on closing under two weeks from signing nearly all of these issues would have been avoided! ... More

It looks like nobody cares about customer satisfaction. I trusted phone conversations or massages about the final walking review of my home and in less than first month in the house I had very bad experience with one of the appliances.All I can say is good luck to whom is in the process of baying a Lennar home.

First time buying Lennar home so not aware of negotiation. Me and my neighbors bought same model house around same time but they got 50k less than , what I paid. It is more than 10% discount they got. Even other side neighbor negotiated 70k on listed price. Now I am feeling like fool to buy this house.

The entire Lennar process was great, not only was it quick to get me in my new home but so many added bonuses in the process. I would totally suggest anyone looking at new homes to check out Lennar they take the time to answer your questions and the process is friendly and quick, it was just what I needed to get into my new home, and I love it!!!

Lennar concierge and customer care were very helpful, responsive, prompt in addressing, meeting my needs and concerns about the new home purchase.

Very smooth process for me. Customer service has been great.

The entire process was very difficult, yet thanks to your team I was able to maneuver with ease through those difficult moments . Thank you

Jury still out due to many problems arrived after move-in.

My house was very well built. House is well laid out for function and use. This is my 4th new house. The only negative is they don't put the little touches in house. There is not towel rack in bathrooms or medicine cabinet. Lennar built my first house 26 years ago and they had everything in it. I would rate my house a 9 out of 10 because they did not do the little things that would have made the house 100% complete. I am happy with the house and workmanship. I would recommend a Lennar home. This is my second new Lennar home b

Overall, the communication is horrible. Maybe there's a rule that "do not answer the phone" by Lennar. My sales agent has never answered the phone, and the response time for texts is at least a few days later, and no response at all sometimes. Lennar is well-known with quality builders, and people expect quality employees from Lennar. However, the level of service they are provided is very disappointing.

Buying a lennar home has been good for me and my family because of the home you get for the price. Some things seemed rushed during the building process you can tell. But any issue that arises it has been replaced or fixed immediately.

I had a very annoying intermittent sound in the house that was difficult to identify. The customer service reps paid immediate attention and got the right people out to investigate and fix the problem. Very professional. I could not have asked for better service.

Had a severe hot water pipe leak a day after moving in. Lennard’s customer rep assured us we’re not responsible for repairs, including a $790 third-party plumbing job on Sunday. Despite numerous email requests, Lennar ignored us.

Love my new home and the neighborhood.

No refrigerator, no towel racks, cheap vinyl flooring, poor drywall finishing, garage drywall not finished and not painted . Floors are uneven, no ceiling fans, basic cheap carpet, 2x4 roof trusses on 24” centers, no attic ladder. Speck home all the way.

Lennar team is very professional. Very friendly and responsive all the times. This is our first home and has wonderful experience. The process went very smoothly. All family loving the new home.

We had a great experience with Matt brown in purchasing the home and the house was supposed to be completed in 8-10 months and it was 8 months. Amazing

I worked with Alex and Miguel during the purchase and couldn't ask for better construction managers to go through the process. Both were personally worked on the items needed attention in order to be completed. During the process it was apparent that the subcontractors were not the best they could have hired. It was also evident that the construction managers did not have much authority, if any, over the sub contractors, hence the problem needed repairs or correction were undertaken by the managers. I found it odd that Lennar would not have given the managers more power over the subs for better performance, which would have avoided all the issues came out. ... More

Local leaders, Patrick and Jason did well to keep us updated on the delays. While we believe that for the most part, the water meter issue w/ the village was beyond their control, we feel that we should have received additional compensation after the initial delay and the disruption to our lives in over the additional month delay.