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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21136 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21136 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Excellent experience

  • Rossana R.
  • Verified HomeBuyer
  • December 06, 2024
  • Ruskin, FL

I like the fact that everything was included in purchase price and they paid for closing costs

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Godknows A

  • Godknows A.
  • Verified HomeBuyer
  • December 06, 2024
  • Bennett, CO

All the people in the home purchasing process are very caring and reliable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very bad experience over all.

  • Viet H.
  • Verified HomeBuyer
  • December 06, 2024
  • Huntington Beach, CA

If this time my options were more open I would not have bought from Lennar. All employees and associates are irresponsible and does business as if they didn’t want customers or wouldn’t do business ever again. Their knowledge was shocking in many instances lying to me. The craftsmanship and details of the build is way below bar. Over all very regretful experience. Would never recommend.

Lennar responded:
Thank you for sharing your experience with us, Viet. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Not the best experience purchasing a home with Lennar

  • Kelli C.
  • Verified HomeBuyer
  • December 05, 2024
  • Athens, AL

Not the best experience purchasing a home with Lennar. When I decided I wanted to put an offer on my home they would not allow me to because their “incentive” was to close on as many houses before the end of month. This was a Friday and the new month started on that following Monday, so instead of allowing me to put an offer on the house for the sales price on Friday, I had to wait until that Monday where the price increased by $30k. Extremely frustrating and honestly ridiculous! I loved the house and the location so instead of walking, I decided to purchase. My final walk through before ...

Lennar responded:
Good morning ...

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Na

  • Gaurav K.
  • Verified HomeBuyer
  • December 05, 2024
  • Georgetown, TX

Poor experience overall. Very disappointed

Lennar responded:
Thank you Gaurav for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good and not so good

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Lehigh Acres, FL

Overall, we are satisfied though we had issues related to quality of workmanship and lack of cleaning the property before we arrived. The onsite customer service rep did a good job in getting a cleaning crew in to do a deep cleaning when we first arrived, though it took a couple of days. There appear to be significant delays in starting construction of the clubhouse and amenities facilities for this community. We are seasonal residents and look forward to being in sunny and warm Florida this winter. However, we are disappointed that construction on the clubhouse and related facilities ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Unethical/Uneducated Sales tactics

  • Brian M.
  • Verified HomeBuyer
  • December 05, 2024
  • Apopka, FL

Salesperson Daniel and Sales Manager Chad both told us repeatedly that we can have a privacy fence. I advise that you request and read the HOA bylaws before purchase as it states we can only have a 4 foot aluminum picket fence. If this wasn’t our first home, and first HOA we would have known to check this beforehand. Leaving this review since I reached out to Daniel and it’s been radio silence. I asked if Lennar can make an exception as I asked about the privacy fence specifically over 5 times. He got the sale, good riddance to us! Won’t be recommending any clients to purchase homes with ...

Lennar responded:
Thank you for sharing your experience with us, Brian. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. We're especially sorry to hear about the poor communication with our Sales team. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great Experience

  • Tchon M.
  • Verified HomeBuyer
  • December 05, 2024
  • Boise, ID

We are so happy with out Lennar home and the customer service we have received :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I will never buy a new build or work with Lennar

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Nampa, ID

My experience with purchasing a new build from Lennar was horrible and will Never do it again. They were not easy to work with, their were to many people involved and was extremely confusing, so many different people and not clear on what they part of the transaction they were calling from. The impression I got was, nothing is changing or negotiating with price, colors, etc, and come to find out the house was painted the wrong color, and did a crappy job repainting. They also had to remove the stone at the front of the house as well, because that was the wrong color as well. The ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. Your feedback is valuable to us and helps identify areas for ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Excellent Response Times Great Price

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Conway, SC

Easy to work with, seamless process- great price, rate, and homeowners insurance quote. My house was already built, and I couldn't choose any upgrades; however, I can make those upgrades myself due to the price I paid. Great bang for your buck in South Carolina

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar builder and the loan team are exceptionally awesome to work with

  • Venu M.
  • Verified HomeBuyer
  • December 05, 2024
  • Inwood, WV

Building team, Sales team and Loan team were totally in sync and giving information for my case to close asap. I give 5-star rating for all the great teamwork from Lennar for their professionalism .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible service

  • Brandon J.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, TX

Never spoke with the same person before buying. Left wife off title despite being told to put her on it. Communication was the worst ever. Deadlines never met yet I was rushed to do my parts. Landscaping not put in when originally told. Builder took forever to finalize final inspection for city because of landscaping delay. This prevented me from getting utilities moved into my name until two weeks after signing. Kitchen base boards not attached to anything. Paint is terrible quality and is easily marked and damaged. Home buying process was stressful and no one from Lennar was helpful.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear that communication and quality did not meet your expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Emmanuel

  • Emmanuel L.
  • Verified HomeBuyer
  • December 05, 2024
  • White Plains, MD

Sale representatives was very helpful during the buying process. He was able to help navigate and resolve all issues that we encountered during the buying process.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Excuses for everything

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Taylors, SC

Lennar wants to use the excuse of being a production builder for major quality issues. They do not even adhere to their own quality standards. The finish work is atrocious. When the door manufacturer comes in your house & is appalled by how nothing is plumb so none of the interior doors sit properly in the frame with large gaps visible, it is really sad. They make their garages so small you cannot park a standard size SUV in it. The paint they use is so cheap that 4 coats did not cover pencil written measurements on trim pieces. Be careful to read what you are getting because the website ...

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are any outstanding warranty items that you need us to help you follow up on, please send us an email to LennarNews@Lennar.com referencing this review, so that we can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Awesome!!

  • Pranav S.
  • Verified HomeBuyer
  • December 05, 2024
  • Rancho Cordova, CA

Loved the end to end buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall experience was “okay”

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Las Vegas, NV

Most of the people we worked with through the process were very nice and answered any questions we had. Small hiccups here and there but that’s to be expected with such an extensive process. Buying a new construction home is MUCH more stressful than buying something already done, just so you know, at least in Nevada. Our home was close to half a million dollars after we chose some vinyl wide plank flooring, a slightly nicer backsplash for the kitchen, and opted for the slightly nicer carpeting upstairs. The upgraded materials we got were something I would’ve expected to be standard in a house ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Customer service, quality of product

  • Phillip H.
  • Verified HomeBuyer
  • December 05, 2024
  • Manteca, CA

The Lennar team was extremely helpful during the entire process! They did everything they committed to doing at every stage of the build, from our interaction with sales team, finance, walk through, closing and move in! Value and quality of product are awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value and good people

  • Kenneth P.
  • Verified HomeBuyer
  • December 05, 2024
  • Portland, TX

I had a great experience with Danny, Jamie, and Joel! They have been very responsive when I needed something. There were a few things that were wrong when it was built, but Lennar was quick to fix them.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Purchased 3 beautiful Lennar homes

  • Juanita T.
  • Verified HomeBuyer
  • December 05, 2024
  • La Pine, OR

From start to finish this company is on top of the game!!! Every detail is part of their business from the building crew who cleans up the work sites at night to the red carpet grand walk through. My experience was mind blowing!! I purchased 3 and saw them all be born into a final beautiful investment property. Can’t wait to do more business with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Honey

  • Jesus V.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, TX

Great community house is meet the recument price also

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Maria V.
  • Verified HomeBuyer
  • December 05, 2024
  • Santa Clarita, CA

Buying a house through Lennar was a good experience. The process was fast and easy. I would totally recommend this company

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

John

  • John F.
  • Verified HomeBuyer
  • December 05, 2024
  • Greenwood, IN

Impressed by the construction and cleanliness of the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Virtual Customer Care Service Rep

  • Tresa B.
  • Verified HomeBuyer
  • December 05, 2024
  • Milton, DE

LaTisha Davis is very knowledgeable and was a big help in organizing repair on my maintenance issues... also a pleasure to talk to!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lisa, Lori, and Cody

  • LaTerron N.
  • Verified HomeBuyer
  • December 05, 2024
  • Fort Worth, TX

These 3 were some of the most amazing people to work with. They walked with me the entire process and would not allow me to give up. I would recommend Lennar to anyone. Thank you guys so much! We love our home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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