Lennar Reviews

My experience was not good.

It’s quick and easy

Don not rely on homebuilder or workers as you have to watch and inspect everything they build or try and correct.

Our sales experience started great. Grace and Steve were very attentive. After that first day, it was like everyone except Steve and Priscilla forgot who we were. We had to beg for updates, and when we didn't get them, demand updates by putting everyone on emails, calling repeatedly, etc. We repeatedly asked for information on our close and were ignored. We repeatedly asked for the name of the closing coordinator and were ignored. We repeatedly asked for the name of our builder and were ignored. We were told at the last moments that our close had moved from September to October. Because we both work in this industry, we knew the close would not happen in October, and called it out; instead, we were assured it would happen. Unsurprisingly, the close was moved to November, and we were given less than two weeks notice - STILL not from the closing coordinator, and NEVER did we receive an email confirmation for the close from Lennar, only from title and Lennar Mortgage. We wanted an independent inspection, and, again, had to do our own repeated follow up with Lennar to make sure this happened. Over a month into our move, we still do not have mailbox keys, and THE ENTIRE DEVELOPMENT has to go to the post office to pick up our mail. That's unacceptable, and happens only because Lennar didn't submit the request for the work in a proper time. Mailboxes are almost always installed when the first homes are started in the neighborhood. WE'RE THE LAST SECTION OF HOMES BEING BUILT. That's completely unacceptable, but no one at Lennar can be bothered to care. Ryan and Taylor were very personable and responsive to our requests for repair in the NHO, but the quality of the build was far below what we expected in certain areas. The tile throughout was poorly set, but in the master bathroom it was AWFUL. Voids in the grout, crooked tiles, horribly cut thresholds - TERRIBLE. There were a total of FOUR DIFFERENT COLORS OF GROUT USED IN THE MASTER BATHROOM - White, Light Gray, Frost, and Dark Gray. I could go on and on about how bad our experience was, but I know it likely will be a waste of my time, and result in no corrective action taken by Lennar. We understand Lennar is an entry level, builder-grade home, and that these homes are built "within tolerances", however, at this moment we would be hard pressed to buy another Lennar home, and would struggle further to recommend anyone else to. We would LOVE for Lennar to do the right thing and fix the items that are not right. Prove me wrong and contact me to find out what all needs to be done. ... More

We had some of the repairs still . Waiting for them to be fixed.

As title what I mentioned

For the price we pay for the home, you would think the quality would match however that isn’t the case. Not only did they rush to put it together, after we purchased the home before closing they were sloppy. We had a walk through and they still did not fix issues. Just removed some of the tape and acted like they did. Still to this day, we are finding tape they never addressed too. All around just think they are sloppy and want their money - not interested in having returning buyers bc they try to scam you.

It took us only a month to own a new house and as a first time buyer we’re so glad and thankful to the people who helped us in owning a house at an affordable price. The house is elegant looking and in a nice environment. We’re so thankful to Mr Matt at the sales office. He is so accommodating and a nice person to talk to as if we’ve been friends before. Ms Darci & Ms Rose were also helpful in walking me through in the loan process as to the required documents needed. Likewise, I would like to give my thanks to Ms Destiny & Michael in doing the occupancy check for approval in a timely manner.

This is our second production home purchase in the past four years. The other was from Taylor Morrison. Lennar provided a better overall experience than did Taylor Morrison. The home purchase process was relatively uneventful. All promises from the builder were kept. The home was not ready to close on the estimated date. That required an additional move on our part the cost of which was willingly borne by Lennar. We are satisfied with the home construction with the understanding that this was a production build. For the most part, builder grade materials and workmanship was expected and received. This necessitates much after the purchase modifications and improvements, but such was expected by us. The community is a pleasure in which to reside, and we have no regrets with our purchase. I would certainly purchase again from Lennar, and would recommend them to others. ... More

Helpful salesperson. Excellent lady that helped us with the walk throughs and had the minor problems fixed in no time.

We loved our buying experience with Lennar, this was our first time buying from Lennar and what we most loved was the fact that everything is included and we got everything just as the model is shown, no upgrades needed to receive a quality built home with everything in our wishlist, as well as the easy of knowing they offer lennar title services, lennar mortgage and lennar insurance. This made the entire home buying process seamless and simple

The house itself is nice and a good value for the money. The process of buying the house from the mortgage lender all the way through the celebration and acceptance had MUCH to be desired. Issues riddled throughout the entire process. Warranty claims had to be reopened because they were incorrectly denied. Several issues were found during the celebration walk and none of which were addressed before the home acceptance. The only person that kept their word through the entire process was the sales agent, Dennis. Even when I told him of some of the issues that I was having he jumped right in to assist with getting things resolved even though it was not his job to do so. All in all I love the house. I just wish I didn't have so many problems during the purchasing process and fighting to get repairs completed. ... More

My family just moved into a brand new Lennar home in Silo Lafayette and the overall experience could have been better, although everyone we worked with was very friendly and helpful. Construction was done very quickly, often at the cost of quality and workmanship, and constant attention was required to get the floorplan features documented at the time of our deposit. The construction manager and sales team worked with us to come up with solutions to almost everything, but for instance we now have a bathroom door which opens into another door for the rest of the home's life, which was a deviation from the floorplan that we were not informed of and had to catch on our own. Also, during construction there were multiple water leaks in the crawlspace which were never cleaned up after multiple requests. When we moved in, the whole first floor smelled like an animal had died in there, and for the first several weeks we had to continuously pressure Lennar to get the crawlspace cleaned. We ended up having to clean it ourselves, although the warranty team was helpful and friendly and agreed to replace the insulation in the area where the water leaks occurred. Still, it was not the start we were hoping for especially considering the issue was raised several times before close. Our advice if you are considering buying a home from Lennar: be prepared to be on site frequently, and be proactive about any issues you see, otherwise your new home may look (and smell) differently than you were hoping! ... More

We began our purchasing journey later in the build process. Colin was our GC through the end. He was very proactive at catching issues and resolving them quickly. He was completely transparent and upfront about what the issue was and how it would be taken care of. He's a real asset to the Lennar company and your brand.

The buying part was relatively easy. Although, I was never sure of who to talk to. From the mortgage agent, realtor, home buying agent, new purchase coordinator, to the walkthrough agent. The paint is pretty low quality, so if you have kids you’ll be either doing touch ups all the time or repainting with a paint that will last if washed. For the price of the house I was shocked it didn’t come with soft close cabinets and drawers. Landscape is done cheaply. The company would rather throw mulch down instead of sod or rock. My yard has drainage issues that makes it impossible to walk on the grass during any sort of rain and the company does not seem to care about the issue after investing. The warranty agent will tell you one thing and then walk it back after the work has been completed and not up to what they said they were going to do. ... More

We are happy about the new house. Trying for some issues about dishwasher that not work and little wood pieces out.

Great experience starting with our Agent Tina. The materials and construction are impressive. Best decision made.

Overall, a great experience from beginning to end. Recieved weekly communication with pictures along the construction process from Sales Agent. Lennar is responsive to the few simple repairs that were needed. Solid Home with many great qualities and feature’s.

Great experience. Made my process easy with no stress at all.

What an incredible experience! TJ was always super friendly and helpful. Vickie (my primay contact for the real estate transaction) was also super friendly and helpful, but also timely and responsive with all aspects of the transaction and any questions/concerns that I had. During construction/delivery, Kevin was fantastic! He was thorough, flexible, and responsive, ensuring I was 100% satisfied with my new home (which I love!). It has been a privilege working with this entire Lennar team...thank you!!

We recently purchased a home from Lennar in Oct 2024. They made everything so easy for us. We were promptly notified of things we had to do and were informed on every step. It was smooth sailing and we couldn’t have been happier. I definitely have recommended friends and family to Lennar if they are ever purchasing a brand new home.

Since the close only one Lennar employee (Fidel) seems to genuinely care about the customer experience. I’ve had direct experience with 4 Lennar employees. As a former business executive of multi-national companies in the service delivery and customer experience business, and judging from a customer experience perspective, I would promote 1 of the 4 (Fidel), fire 1 of the 4, and put the other 2 on performance improvement plans. Which, by the way, Lennar needs as I believe the issue is systemic within the culture of Lennar. This is the 9th home I’ve purchased and the 6th new home, I would rate my overall experience with Lennar as mediocre. Not the worst, but very far from the best. If you ask me whether I’d buy another home from Lennar, my answer would be ‘no.’ ... More

The unit would be more valuable and flexible if it had 2 feet more width and depth. The garage is too small for the average car. Doors to narrow for multiple passing and closing without interference of some kind. Doors to narrow 28" throughout. 4-5 doors would have been better as Sliding doors.

It was a great experience from the start to finish very professional great price. Houses are built with love. I would recommend them to anyone. They have some of the best houses I’ve ever seen and everything is included like they say.

Jay is not the best at checking in or communicating with his clients. Numerous promises made at final walk through without any follow through. Chris has been awesome. He is timely, responsive and follows through immediately with any and every need- going above and beyond.