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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21136 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21136 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar @ Parkside

  • Jeffrey W.
  • Verified HomeBuyer
  • November 15, 2024
  • New Braunfels, TX

Overall buying experience was very good with a few exceptions. The appraisal company and the associated fee was just nothing but gouging. There is no need, especially when they are the builder and lender to have an appraisal done , the appraisal itself was filled with several noticeable errors. Then to be charged when I had to correct the appraisal twice for clear errors is totally unacceptable. The other bad thing which you would have thought would have been a perk was the sod they installed, it was just thrown down with no prep so it isn't smooth and needed lots of supplemental work to even ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Easy Homebuying Experience

  • Luis R.
  • Verified HomeBuyer
  • November 15, 2024
  • Princeton, TX

Of the five homes I have purchased over the years, this was clearly the easiest experience. Trent and Chez were very helpful in guiding me through each step of the process. All happened smoothly with no surprises.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Review ih

  • Ilene H.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

Lennar responded:
Good afternoon, Ilene, and thank you for your feedback. We are sorry to hear that the design of your home fell short of your expectations. We take your feedback very seriously and will forward it to the appropriate team for future consideration. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care Team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 5

It was a terrible experience and still is two months later.

  • Doris C.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.

Lennar responded:
Thank you for sharing your feedback, Doris. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

They are limited to what they can build using the materials they have

  • Brian W.
  • Verified HomeBuyer
  • November 15, 2024
  • League City, TX

Like any large developer they find ways to cut costs and increase their profit margin. Some things to be aware of ... - Won't install blinds because they can't guarantee the drywall which will cost the buyer thousands of dollars - Won't install or recommend sprinkler installation - no fans or towel hangers so be prepared - tough to reach out to the vendors to get additional services. - sold my mortgage immediately after the sale was final. Good News story - good customer service and try to work with any issues. - want to assist and positive customer service

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 5

Worse experience , bad investment

  • Noel S.
  • Verified HomeBuyer
  • November 15, 2024
  • Athens, AL

Home came with multiple cracks in the foundation that was covered up under carpets and Vinel flooring . Only noticed after ripping out carpet to add more Vinel flooring . If I knew the foundation that many huge cracks , I would have passed on buying this property. Poor workmanship and very poor customer service .

Lennar responded:
Good afternoon Noel, Thank you for sharing your feedback. Please don't hesitate to reach out to your local customer care team if you have any questions or issues you would like them to look into, by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great home builder!

  • Elizabeth M.
  • Verified HomeBuyer
  • November 15, 2024
  • Apopka, FL

My husband and I are very pleased with our new Lennar home. They worked with us until we found the exact model that suited our needs and explained every step along the way. We had a great experience and would highly recommend them.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Loving our new home

  • Andres R.
  • Verified HomeBuyer
  • November 15, 2024
  • Port St Lucie, FL

From the beginning of the whole project, I can say that when we came in to see the homes, we liked the design of the home. They were very simple and basic, but their prices were actually very good which helps you because it lets you customize the home as you like in the future a lot of builders like to build their homes very nice and customized and that’s nice too, but you do pay a hefty price for it sometimes so I am very happy overall with the quality of the home. It’s a big blessing for my wife and for myself and the whole team from the beginning of the sales team to the loan officer Marco ...

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

The team that helped me were amazing. My house is perfect for my family!

  • Jannie M.
  • Verified HomeBuyer
  • November 15, 2024
  • Haines City, FL

Gene, Carmela, and Yvette were incredible! They were so good at helping us be prepared and very quick and efficient. They’re truly the MVP team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buyer Beware

  • Susan A.
  • Verified HomeBuyer
  • November 15, 2024
  • Waconia, MN

Beginning the day you buy if you have a problem with something such as an unused appliance it has to go through a complicated warranty process. The warranty process made me produce confidential closing papers to prove I, not Lennar owned the appliance. I had issues with two appliances on day 1.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Cheap material used sheetrock. Floor nails are lifted causing foot injuries

  • Bharat S.
  • Verified HomeBuyer
  • November 15, 2024
  • Titusville, NJ

Response time to complaints is poor.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 3

Poor quality and sloppy work

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Durham, NC

A disappointing experience. The personnel have been very nice throughout; however, this does not make up for the other issues. The quality of material is terrible for the price paid and there is no attention to detail. The finish work, in particular, is shockingly sloppy. Some of it can be touched up but many items will never look they way they should. We didn’t expect perfection, but this suggests work being done as fast as possible with no regard for how the finished product looks. Does no one have any pride in their work? I so wish we hadn’t purchased this home and I’m very worried about ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Affordable and reliable

  • Subramanyeswara A.
  • Verified HomeBuyer
  • November 15, 2024
  • Folsom, CA

Good construction quality Quick responses and service Reasonable prices Electric outlets and lighting fixtures are included Great customer service streamlined Overall great experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Salesperson and virtual Representative

  • Wayne D.
  • Verified HomeBuyer
  • November 15, 2024
  • Myrtle Beach, SC

The salesperson could have been more friendly and accommodating. It felt very unwelcoming. The construction manager we had went out with pregnancy complications twice. Both times, no one followed up on her jobs. We were left hanging having no idea why she wasn’t returning phone calls. I think someone should follow up with clients when their construction manager is out more than 2 days.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Great Purchase Experience

  • Martin M.
  • Verified HomeBuyer
  • November 15, 2024
  • Princeton, TX

Great experience purchasing the. Working with the sales person remotely, she was amazing helpful and completely knowledgeable. We were able to see finished homes in the area of the home purchased. The home purchase was similar. The walk through was informative and given professionally. He was able to answer all our questions.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall Happy

  • Michael M.
  • Verified HomeBuyer
  • November 15, 2024
  • Summerville, SC

We are mostly happy with our new home. We have been disappointed in some of the low quality of the final workmanship of the home. Doors that have huge gaps on the sides or rub against the frame. Poor job of caulking. Stains on the countertops. Baseboards that are not tight. Walls that are not square. All things that we were not able to notice at the time of the final walkthrough. Things that as you live in a home, you find over a period of time. Generally speaking though, we are overall pleased with what we got.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Good before closing bad after

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Lakewood Ranch, FL

Our house was good and our salesperson was great. They responded to our needs but we found two things wrong after closing that we missed in walkthrough and we were told by warranty people they don't fix those under warranty. I think that was awful and you would want to make your new people happy. I voiced my displeasure with the warranty people.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 4

I never got the first walk through when they first started building. I have never seen such poor workmanship in my life! The painting, the caulking around the windows, the corners on every wall are messy ,,there is paint splatter in the floor!

  • Shelley B.
  • Verified HomeBuyer
  • November 15, 2024
  • Winfield, IN

I should have stayed at Oltoff builders in Clover grove! First walk through problems not taken care of, second walk through problems still not taken care of. Once you close no one seems to care All the big electric boxes and the AT&T bic should have been put in the backyards. Looks terrible out front. Bad Bad Bad!!

Lennar responded:
Thank you Shelley, for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have faced. Your feedback is valuable to us and will be shared with upper management to ensure improvements are made in our customer care approach. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

O accountability

  • THE L.
  • Verified HomeBuyer
  • November 15, 2024
  • San Antonio, TX

I must of dealt with 8 different employees when I had a real estate agent. I did all the work of the agent. Talking to 8 different people is not only confusing it was hard to hold anyone accountable for the mistakes.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We are sorry you had to deal with so many of our associates and that the process was confusing. Your feedback is valuable to us, and will be shared with upper management to ensure improvements are made in our customer service approach. We are committed to making the process more user-friendly and providing better assistance to all our customers. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Great Experience

  • Jeffrey G.
  • Verified HomeBuyer
  • November 15, 2024
  • Edgemoor, SC

My experience was great from sales to closing.Please check what I'm talking about about at the Walker Mills subdivision in Edgemoor sc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Port Charlotte, FL

We hadn’t bought a new home in awhile and just stopped by to check it out, but the area, price and design were too good to pass up. Lennar is there with you every step before and after the sale- in person, email or phone! Lennar really wants to make sure you are happy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Madelyn J.
  • Verified HomeBuyer
  • November 15, 2024
  • Surprise, AZ

Buying the home was the easiest process. Everyone was so attentive and kind. Trying to get ahold of anyone now to go over things or answer questions is impossible.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

Beautiful kitchen design and no hidden surprises

  • Alan, M.
  • Verified HomeBuyer
  • November 15, 2024
  • New Braunfels, TX

Great sales staff and crew.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Ernesto J.
  • Verified HomeBuyer
  • November 15, 2024
  • Crandall, TX

Builder need to provide new buyers with accurate and updated contact information with a full guide on how to obtain utilities services

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

First time buyer experience

  • Louis D.
  • Verified HomeBuyer
  • November 15, 2024
  • Humble, TX

It was a easy smooth experience everyone was attentive and very helpful things I didn’t know was explained the only thing I would recommend is make sure you know what’s being built in the home you’re purchasing and what’s all included but for the most part I’m happy and satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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