Lennar Reviews

I wish I could separate the mortgage experience from the actual home. The mortgage experience was great the home horrible the work sloppy very sloppy. I'm stuck with paint on the floors a sloppy paint job a sloppy drywall job and what I was told I would receive it's not at all what I got no electronic locks no shower door, no doorbell just the name a few. My concierge that's trying to get things corrected has been excellent. No reflection on them, but that work quality—shotty is a polite word for me to use right now.

The home was officially closed on June 29. But I received home keys on July 17.

Absolutely — I'd make that distinction very clear so it doesn't sound like a fence was one of your two choices: I am giving this rating because, while the overall buying process was straightforward and easy, my experience with the home's walkthroughs, workmanship, and communication leading up to closing was very disappointing. My final walkthrough was scheduled less than a week before closing. I had to leave work early to meet them, only to sit in front of the house for an hour because no one showed up. It was eventually rescheduled for the following day. When I finally entered the home, I immediately noticed a number of workmanship issues. As I pointed them out to the contract manager, he asked if I had been in the home during the building process. When I told him I had not, he said I should have had several walkthroughs along the way. Unfortunately, that was never communicated to me or offered as part of my experience. There were areas throughout the home where you could clearly see drywall tape and where pieces of drywall met, as if they had simply been taped and barely painted over. There was also spackle on the floors that had to be scraped off, a dent in the interior door leading to the garage, and other areas where the walls looked unfinished or poorly painted. The most frustrating part was that these issues were being discovered only days before closing. My final walkthrough for the repairs was scheduled for the morning of closing, and the work still had not been completed. I was told it would be finished by my appointment time, despite the builder having approximately a week to address the items. I was given the option to close as scheduled or postpone closing until the repairs were completed, with the warning that the builder most likely would not come back to address them after closing. The door was eventually repaired, and it appeared that another layer of paint had been added in some areas, but there are still walls throughout the house where the workmanship looks rushed and where it seems like little effort was made to leave a finished, polished appearance. I was also disappointed with the incentives I was offered. Other buyers in the neighborhood were being offered a fence or three incentives, while I was only offered two incentives. I was not offered a fence at all as an option. I would have absolutely chosen a fence over a refrigerator, so it was frustrating to learn that other buyers were receiving that option while I was not. I would have liked to understand why I was not offered the same incentives and options as other buyers in the neighborhood. Another major concern came after I had already moved into the home. Nearly a month after closing, I received an email asking me to DocuSign my final walkthrough, even though the defects identified during that walkthrough had not been fully corrected. That was extremely concerning to me. Overall, the actual purchasing process was straightforward and easy, but the experience surrounding the construction quality, walkthroughs, repairs, incentives, and post-closing communication left a lot to be desired. I expected a new construction home to be completed with much more attention to detail, and I believe buyers should be given clear communication and adequate opportunities to inspect their homes throughout the building process. ... More

This is our fourth real estate transaction and it was so impersonal. Difficult to get questions answered, no one seemed to know what was going on and could answer questions. The craftsmanship and quality is poor and you can tell just by looking at it. If it weren't for our strict deadline to move, I wouldn't have probably bought here. I was uneasy the entire time as I felt like just another drop in the bucket.

I was contacted by two different loan officers through the process of securing the loan. On the day of closing, no one could tell me what time we were closing. My realtor contacted the office several times and no one could tell him what time the closing was going to happen. I was contacted by six different people on the day of closing. None of them seem to talk to each other and none of them could tell me when the closing would occur. Randomly, a notary called at 7:30 pm while I was driving and told me she was ready to notarize the paperwork for closing. I had a question about something in the paperwork that she couldn't answer so then the closing was postponed until Monday. I had to extend the U-Haul rental because I couldn't put anything in the house even in the garage without having closed on the house. No one from Lennar could confirm if punch list items had been completed before closing. After closing when I was able to enter the house, I saw that some of the punch list items had not been done and then was told I had to log them into a website portal. During the process while I was talking to someone from Lennar and I could hear roosters and cats in the background. I continually received conflicting information about how to submit financial documents, one person said I should always upload it to the portal. Then someone else would call and ask for the information and tell me I should email it directly to them, stating they could not find any of the requested documents in the portal. The whole process was confusing and disorganized and no one seemed to talk to anyone else in the company. ... More

[TRANSLATED FROM *****] that

My experience purchasing a Lennar home was extremely disappointing from beginning to end. Buying a new construction home should be an exciting experience, but unfortunately, my experience was the complete opposite. At closing, my home was dirty and had not been properly cleaned or prepared for move-in. There were also several items missing or incomplete that should have been addressed before I ever received the keys. Instead of being able to enjoy my new home, I found myself repeatedly reaching out to the builder to get things completed that should have been taken care of prior to closing. What makes this experience even more disappointing is that I am also a Realtor. Based on my personal homebuying experience, I would not feel comfortable bringing one of my clients to ***** or purchase a Lennar home. The lack of attention to detail, quality control, and overall customer experience after making such a significant investment was unacceptable. If I had the opportunity to make this purchase again knowing what I know now, I would not have purchased this home. I expected much better from a national builder and unfortunately cannot recommend Lennar based on my experience. ... More

I Should've known after putting a down payment on a specific house only to be told someone else got it first that Lennar was going to be a problem to deal with, instead of returning my money they kept pressuring me to move it to another house that I did not want, after a few days of not receiving my down payment back I was offered a similar house and ended up accepting. I was originally told a specific date for closing so I planned everything around that date, they then moved the date up a week and I ended up having to seek an extension for which they charged a few hundred dollars per day for. First week in the house, water would leak through the front door and I had to put in a warranty repair request to get it fixed, and 3 months later I still don't have access to my mail box. You'd think paying over 300k for a brand new house water leaking through the door wouldn't be an issue and you'd at least have access to a mail box. I've purchased multiple homes and I'd recommend anyone looking to buy a Lennar home to either wait out the market as they're are constantly dropping prices, and or put in 15-20% below asking advertised price as you do not want to buy a 350k house now and a month later see the exact model a street down sell for 45k less. ... More

Let’s start off with the initial homebuying process for a first time homebuyer. I was already pre-authorized and preapproved by another lender for even more money. when he first met with the financial advisor, he stated oh wow yes you guys are overqualified. You’ll have no trouble in the world to get approved. After your one week, my whole life turned up side down. R**** the finance gentleman literally treating me with the Atmos disrespect was sexist, and honestly never would talk to me about all the things that I need to do, even though both my husband, and I both stated that I would be the main point of contact. He spoke about my about my credit without me on the phone and then when my husband asked to add me into the call, he may had two words and then hung up the phone. After weeks and weeks of waiting for communication and I have time to prove how Fasst response that I would give him and he was delayed. Honestly he is the reason I am In therapy. ... More

Lennar homes offer a lot of space, and the floor plans are genuinely impressive — that's the main reason we chose them. However, the quality of materials used falls well short of what you'd expect for the price. Since moving in, we've dealt with paint chipping in multiple areas and doors that rattle/shake in their frames. We've called their warranty/service team several times about these issues, but the follow-through has been lacking — problems persist despite repeated requests for repairs. If you're considering Lennar, I'd recommend having an independent inspector go through the home carefully before closing, and don't assume standard construction quality matches the size and layout of the home. Pros: Spacious layouts, good room configurations Cons: Cheap materials, poor quality control, slow/ineffective follow-up on repair requests ... More

Great service and great house

The whole team made this a great experience. Tara who showed us the property was fantastic. Nick and the Finance team were super helpful and informative. The quality control team and Rob were great to work with.

How quick and precise they were

[TRANSLATED FROM PT] The entire acquisition process was clear. As an improvement, the household appliances, washing machines, dryers, stove, etc. could be tested. Given the type of house, it could come with an electronic lock.

Inexpensive home built with poor practices. Mortgage and Loan issues need to be handled by competent institution.

The quality of the build has been awful and we keep having issue after issue come up. The service team is incompetent and takes forever to get issues addressed and fixed.

[TRANSLATED FROM ES] There was a small problem and it was solved immediately.

N/A

Lennar was able to close in 18 days; yes in 18 days, which was amazing. The home was complete and all issues were resolved. When we found a couple niggly issues they responded very quickly and sent out people to resolve the issue. I would give them 5 stars, however if there is something to give them feedback about is their yards seem to be something they have to do, and the quality shows through in how well the grass is laid out.

Staff seldomly returned calls. Resolving issues was very difficult.

People at the front office are ASSHOLES. I never leave reviews but these people motivated me to do so. So rude. So unprofessional. One of them even cried and never once were we rude.

We had issues getting our financing through due to appraisal issues. We were told by Lennar that they would waive daily delay fees, so with that I decided to continue to proceed with the purchase. One day before closing I was presented with a 3k late charge. Horrible!

The quality of the house.

I had the best loan officer. She was able to help me with what steps I needed to take to get into the house.

Some of the workmanship is rushed (lots of paint on my floors and dirty doors on the outside)