Lennar Reviews

My family just moved into a brand new Lennar home in Silo Lafayette and the overall experience could have been better, although everyone we worked with was very friendly and helpful. Construction was done very quickly, often at the cost of quality and workmanship, and constant attention was required to get the floorplan features documented at the time of our deposit. The construction manager and sales team worked with us to come up with solutions to almost everything, but for instance we now have a bathroom door which opens into another door for the rest of the home's life, which was a deviation from the floorplan that we were not informed of and had to catch on our own. Also, during construction there were multiple water leaks in the crawlspace which were never cleaned up after multiple requests. When we moved in, the whole first floor smelled like an animal had died in there, and for the first several weeks we had to continuously pressure Lennar to get the crawlspace cleaned. We ended up having to clean it ourselves, although the warranty team was helpful and friendly and agreed to replace the insulation in the area where the water leaks occurred. Still, it was not the start we were hoping for especially considering the issue was raised several times before close. Our advice if you are considering buying a home from Lennar: be prepared to be on site frequently, and be proactive about any issues you see, otherwise your new home may look (and smell) differently than you were hoping! ... More

We began our purchasing journey later in the build process. Colin was our GC through the end. He was very proactive at catching issues and resolving them quickly. He was completely transparent and upfront about what the issue was and how it would be taken care of. He's a real asset to the Lennar company and your brand.

The buying part was relatively easy. Although, I was never sure of who to talk to. From the mortgage agent, realtor, home buying agent, new purchase coordinator, to the walkthrough agent. The paint is pretty low quality, so if you have kids you’ll be either doing touch ups all the time or repainting with a paint that will last if washed. For the price of the house I was shocked it didn’t come with soft close cabinets and drawers. Landscape is done cheaply. The company would rather throw mulch down instead of sod or rock. My yard has drainage issues that makes it impossible to walk on the grass during any sort of rain and the company does not seem to care about the issue after investing. The warranty agent will tell you one thing and then walk it back after the work has been completed and not up to what they said they were going to do. ... More

We are happy about the new house. Trying for some issues about dishwasher that not work and little wood pieces out.

Great experience starting with our Agent Tina. The materials and construction are impressive. Best decision made.

Overall, a great experience from beginning to end. Recieved weekly communication with pictures along the construction process from Sales Agent. Lennar is responsive to the few simple repairs that were needed. Solid Home with many great qualities and feature’s.

Great experience. Made my process easy with no stress at all.

What an incredible experience! TJ was always super friendly and helpful. Vickie (my primay contact for the real estate transaction) was also super friendly and helpful, but also timely and responsive with all aspects of the transaction and any questions/concerns that I had. During construction/delivery, Kevin was fantastic! He was thorough, flexible, and responsive, ensuring I was 100% satisfied with my new home (which I love!). It has been a privilege working with this entire Lennar team...thank you!!

We recently purchased a home from Lennar in Oct 2024. They made everything so easy for us. We were promptly notified of things we had to do and were informed on every step. It was smooth sailing and we couldn’t have been happier. I definitely have recommended friends and family to Lennar if they are ever purchasing a brand new home.

Since the close only one Lennar employee (Fidel) seems to genuinely care about the customer experience. I’ve had direct experience with 4 Lennar employees. As a former business executive of multi-national companies in the service delivery and customer experience business, and judging from a customer experience perspective, I would promote 1 of the 4 (Fidel), fire 1 of the 4, and put the other 2 on performance improvement plans. Which, by the way, Lennar needs as I believe the issue is systemic within the culture of Lennar. This is the 9th home I’ve purchased and the 6th new home, I would rate my overall experience with Lennar as mediocre. Not the worst, but very far from the best. If you ask me whether I’d buy another home from Lennar, my answer would be ‘no.’ ... More

The unit would be more valuable and flexible if it had 2 feet more width and depth. The garage is too small for the average car. Doors to narrow for multiple passing and closing without interference of some kind. Doors to narrow 28" throughout. 4-5 doors would have been better as Sliding doors.

It was a great experience from the start to finish very professional great price. Houses are built with love. I would recommend them to anyone. They have some of the best houses I’ve ever seen and everything is included like they say.

Jay is not the best at checking in or communicating with his clients. Numerous promises made at final walk through without any follow through. Chris has been awesome. He is timely, responsive and follows through immediately with any and every need- going above and beyond.

I was kept informed in every aspect of how far along the house build was going and when was the home closing happening.

Overall we struggled to know who to contact for various steps. We received way too many emails which overlapped and caused confusion. One department didn’t seem to know what the other was doing one point of contact for the entire process would make life much easier for the customer

One of the worst experiences of new construction I’ve ever had. Quality of materials are subpar. Communication was lacking and the staff is absolutely rude. Had to fight to get a reinspection paid for because of Lennar’s negligence. They didn’t even have the a/c unit on during inspection and found a leak on initial walk through then found out on the second inspection from inspector that a/c breaker was not correct 30A instead of 60A. No exterior lights no interior lights in bedrooms. There were many more issues ans well! Absolutely worst experience I’ve ever had! Never buying Lennar again!

Lennar is quite a trustworthy company to do a business with

To be perfectly honest, I feel as though Lennar does not want to have any direct contact with the buyer. The entire experience has left us underwhelmed. Buying the home was rush rush and we had no time to hire an inspector which has created many problems for us as I believe most issues would have been found or we wouldn’t have bought the home. Constant ongoing issues with heating system that is completely inadequate. Poor Workmanship, quality of materials is ever before us. Trying to get things repaired is difficult and the customer service system is set up so customers get frustrated and give up and call a local professional to repair their home. The home was not inexpensive so we expected more. We have only ourselves to blame as the reviews are out there. Lennar has been given a “D” among the home builders throughout the country. ... More

Our new home purchase went very well. The assistance during the purchase was excellent and even better, service after the sale is superb. There are always little things that need to be addressed after the sale of a new build and Lennar had been very attentive to address them. Doug R. is our customer satisfaction representative and he is a customer service expert. Ask for him to take care of you if you buy a new Lennar home in Las Vegas.

Everything was very smooth, from the purchase agreement to closing. Everyone was very professional and knowledgeable with their roles. I would definitely recommend Lennar!

Very responsive to all our needs. Helped with closing away from another State.

Sales was great. Paint and texture wipe off when cleaning walls. Lennar said not covered because paint is water based. We painted when we moved in with professional painters said the texture was coming when they were painting. The kitchen cabinets also have texture splatter on them. We pointed it out and was told someone would come out to clean but to date no one has been out

I strongly advise against purchasing from this builder. The quality of construction is subpar, and they cut corners wherever possible. They use the cheapest materials, and additional bedrooms are not even equipped with proper lighting or electrical access for light. Basic necessities like a toilet paper holder are also not provided. Water leaks, particularly in the showers, are a persistent issue. Their portal for scheduling virtual appointments is unreliable, and they frequently close tickets automatically, claiming "no response from the user," even when that's not the case. The lack of accountability and poor customer service make the situation even more frustrating. Overall, there are just too many problems to list, from construction flaws to maintenance issues. Save yourself the headache and avoid this builder at all costs. ... More

Don’t accept online closing,be person to person ask all questions,ask for all documentation hard copy ,

A great buying eperience and good quality.