Lennar Reviews

Our sales agent did everything she could for us we love her. D’Tasia

Next time plan and deliver value to buyers, don't deliver the house in Nov.

There were delays in finishing the home, tied to the local government and permits being issued. What was troubling was that Lennar communicated a time frame that was not reliable. What was originally a late September closing turned out to be a late November. My recommendation to Lennar is to provide a time range for closing/completion, not a tentative date.

Little to no response on HOA questions or requests

Lennar is excellent at communicating.

Overall it's okay but I feel as though the home building process was rush and because of this the home is not done properly so like some Tiles uneven, bathroom shower stall have grout that can be done properly, etc.

Don’t go thru Lennar Mortgage. They are terrible and never respond. Never answer phones. Never get back to you. Had to almost pull out of buying the home.

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!

We were excited to purchase our townhome and to get in on the first offering. We had a positive experience with our salesman and patiently waited several months as the finish date was delayed over and over again. Lennar’s fiscal year ends end of November. While we were on Thanksgiving weekend with our family, we were told that our CO was approved Thanksgiving day. (Nov28). Lennar’s sales manager forced us to close remotely Saturday the 30th. He threatened to find us in breach of contract if we didn’t. We spent our Thanksgiving holiday on the computer with a remote notary. It spoiled the experience for us. We lost all trust in Lennar. ... More

My experience was great from the sales team all the way down to loan officer and everyone else that work with us. They made everything about my home understandable where I would have no doubts about buying my home. I really enjoyed every thing about my experience with them would encourage anyone to buy with Lennar great team never a bad moment always there to answer any question or problem you have and I love that.

Overall, bad experience through the process.

Overall I am very happy with my new home. I had a challenge up front. My septic tank was put in the middle of my back yard so no patio Room could be built. After much anguish and threatening to not buy my beautiful home, the 2nd level Manager Jeremy offered to have septic tank moved for addition desired. It WAS moved and he promised to pay for a re-inspection BUT as of today the $150.00 has not been reimbursed to me. I contacted Jeremy again yesterday to request the reimbursement. All flaws i have found have been submitted and are being handled as the warranty team can schedule. I LOVE MY HOME AND WHERE I'M LOCATED IN THE SUBDIVISION. ... More

My husband and I love this community And look forward to the completion of the pool. Joanne

There were some issues that were found during the final walk through. I agreed to go ahead with the closing under the assumption that they would be fixed in a timely manner. It is now almost two months later and they are still not fixed.

This is my first Lennar home as well as my last. There is no pride in craftsmanship in this home. The walls are not square, the floors were not leveled before laminate floating floor was installed, paint and caulk were sloppy at best.

Closing was rushed, certain appliances and utilities weren't even on/installed by the time of 'final walkthrough.' Not sure why there was a final walkthrough when the home was clearly not ready, not to mention paint everywhere. Worksmanship was mediocre and looked cheap. Multiple door handles loose/falling off, extremely dirty everywhere, some panels on inside falling off, all while being rushed to sign documents for close. They know buyers are stuck in a difficult position so they don't seem to care about quality. Would not buy a Lennar home again nor would recommend them to others. Our homebuyer liason Michelle was also not very knowledgeable nor responsive, would have to follow up multiple times for an answer and she generally seemed annoyed during our in person interactions with her. Just overall not a pleasant experience from start to end at all. Our address wasn't even registered (and still isn't) on google maps so for over a month there was difficulty receiving mail, and we still cannot use certain sites like doordash or delivery services since our address isn't registered (2 months now after close). On a positive note, they are responsive to fix requests so I will give them that. Just seems frustrating that so many aspects are not move-in ready and they say they'll just fix it later through their online portal request. How about have all these things ready before we move-in and start paying you? These are not warranty-related issues that have broke since move-in, these requests are all fix-it requests that existed when we moved in. ... More

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

Overall a very pleasant and modern experience.

I've had two separate tickets opened regarding issues found and the responsiveness was top notch. I'm very pleased with Customer Service!

Luke was very helpful in every aspect always willing to answer our questions and concerns. Adam was awesome with the mortgage process. The move was a bit hectic of the short time we had but worth it. We are very happy with how Lennar took care of us.

Fairly painless as far as homebuying goes.

My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,

I'm impressed with Lennar, this is my first Lennar purchase and I was impressed with how friendly and easy to do business everyone was during the entire process. From working with the agents on site, to underwriting and closing, they made the process as smooth as possible. The efficiency and promptness of everyone at every level, I am very impressed.

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

Personnel were mostly helpful and professional; computer systems, emails, paperwork was often messy, unclear, haphazard. When we did a walk thru of the home, we weren't given paperwork to sign until after the fact and many of the items we were requested to sign were unclear or didn't apply. Owner website is not up-to-date for our location, and it's missing key information.