Lennar Reviews

Buying a Lennar NexGen home has been a very rewarding process. Working with the mortgage team was probably the best part of things. And the sales representative was always available for any questions or concerns. I would recommend a Lennar home and the supporting companies as well.

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Great buy...beautiful Christmas Present..Thank you God and Lennar.

Briefly, Communication throughout the loan, construction and closing process was poor - in some cases, non-existent. But Lennar will hold you to their dates with threats of penalties ... but when they miss a date, that's just how it is ... even if you had travel planned on those dates. The loan process was invasive as any process I've ever experienced; they should make the customer aware that an asset-based loan (which they don't offer with their promotions) would work for many customers vs. an income-based loan.

I want to call out two very special people that have made this experience with Lennar much more palatable. I will circle back and explain my reasons for giving consistent 3’s as a rating. First Bradley Andrews in your sales team is a real bonus to Lennar.. he has gone WAY ABOVE and beyond his job description to help us out with MANY issues with the purchase of our home. The second individual is Eric Ford. He has been very helpful once we moved into our home.. he has been very responsive and helpful with our problems that came up even at 5 AM! Lennar loses some stars in our rating due to the LACK of support during the underwriting and loan process first. You Lennar portal is an absolute disaster and is NOT customer friendly. Our loan officer seemed to have difficulty navigating it and was not really able to do anything due to privacy? What is wrong here that the loan officer can’t discuss our file with us? RIDICULOUS The home.. WOW. So many things wrong and yet during the first walkthrough many of the things did not get fixed that were pointed out. We are now waiting on our 60 day to get many items fixed.. doors don’t line up, mirrors not flush to the wall, drywall messes and screws missing, the list goes on and on. I have huge drywall gaps around light fixtures and light switches.. we paid top dollar for a new home. Lennar needs a better support team before closing ( besides Taylor Schupp.. get more help for Pete’s sake) and stop communicating only BY EMAIL. This is OUTRAGEOUS. I’m paying for customer service from Lennar.. not to respond to 10,000 emails every day. I work too and no ONE has time for this lack of customer service and communication. Call your BUYERS.. put some heart back into it Lennar.. you will lose to a smaller builder due to your clinical experience in buying a home. I am already having issues with the Association and the neighbors just doing whatever they want in this new neighborhood that is still under massive development. You are not making this customer friendly for people due to the poor communication and rude responses from the Association ..Mary Breedlove however has stepped in to assist and has been very helpful and supportive after I lobbied several complaints. Please don’t have people move in with our wireless service or cable.. I am still livid over that debacle when we moved in. Our neighbors said they had gone weeks without cable or Wi fi.. cmon, get it together! You can do better Lennar. ... More

The buying experience was very simple and efficient. The quality of some of the subs was underwhelming. Painters were horrible. Runs, peeled paint on the doors. Plumbers didn’t hook up the garbage disposal correctly. Had a small rip in the lanai screen. I will say the web page to have things repaired worked very well and fixes were timely.

The quality of the home, in my opinion was done in a hurry, therefore using cheaper materials to build the house faster and hoping the new homebuyer will not pat attention to details. The appliances that come with the house are inexpensive and of poor quality. The floors are not properly glued, the carpets are not installed correctly causing you to step on nails. No door bell chime installed, garage not painted, no linen closet, or towel racks. Landscaping half done, meaning some grass is green and other is brown. I feel too many houses are built at once and in a hurry to sell therefore using cheaper materials which in the long run I believe will cause major issues for new homeowners. ... More

The home was mostly finished by the time I had found it and submitted the application for it. Communication was an issue, making sure corrections were done correctly..were an issue. The whole home was basically covered in blue tape. Walls had super thin coat of paint, could see under it. The caulking was so bad, and even when they came to fix it, I had to correct the painter/caulker (same guy) on how to make it look neat and correct it while he was there. He also got paint on the carpet. While I was doing the 1st walk through, he came in and started paitning everything and removing the blue tape that was there. I've also had issues with the electric in the home as well. I had a breaker that kept popping for my fridge, only to find out that they didn't wire it correctly. Now I am having another breaker pop because of the wiring. There is still glue marks all throughout the house that I am trying to get fixed. The gas line was not turned on, after asking multiple times before I signed the paperwork if it was turned on or not. The cabinets when they were installed originally, had a massive gap and was not set correctly. The interior aspect of the home was rough, along with the exterior. There were so many things that needed to get fixed. Communication with the lady coordinating everything, was rough. She was kind of rude, didn't really listen to my concerns fully. The PM and Warranty guy, were communicative and helped me the most out of everyone. I would highly recommend getting better workers that are more OCD about getting the house perfect for new homes. OH! and also. LOL uhhh. Yall need to check on this issue. - The landscape.. I came home while they were putting the sod down, and they had placed the tree right next to the transformer in the front yard. With the oak tree, the roots expand SO MUCH and that would have created a MASSIVE issue. I had them move the tree to the back yard. But on the other side of my house, they planted the tree right next to the water and gas meter lines as well, which will eventually have issues. I'm not sure why they would put tree's that close to permanent fixtures like that.. but it is incredibly dangerous and will cause issues in the future. Do better. ... More

The Home we purchased is a Lovely Home. There are a few problems we encountered, like there is no separate switch to for the Porch Light and The Outside Light over the Garage are on the same switch, and there is not switch in the garage for the outside light over the garage. I replaced the Light outside over the garage with our Ring Camera Spot Light, and our Porch Light has to stay on 24 hours in order for our Ring Camera to work. I asked and they are supposed to check and see if it was in the plans for a separate switch to be installed. The Front Door is not measuring 3'0 or 36" wide because my Screen Door is not mounting correctly. I Love my Home and Wish they would fix these minor problems. ... More

Great home design, great price, great overall experience. Would suggest that Lennar sell their homes without Lennar’s kitchen and bathrooms and offer an option for owner to put in their own kitchen and bathroom cabinets, fixtures, appliances etc. after purchase.

I really enjoyed my experience with Lennar. I was able to get the home I wanted and I paid a great price for it too.

Problems with water pressure, landscaping, cabinetry, garage door seal, closet door closure, etc, etc

Everything was very upfront, no surprises. The homes are pretty basic, but you get what you pay for. So far after three months we are satisfied.

Austin, Christie, and Nicole were awesome and made the process smooth and fast! Thank you for helping me get into my home!!

The house is very comfortable and cozy, everything was good and the cost-effectiveness was excellent. There were just a few things I was disappointed with regarding the finish, but the service team responded well, so I liked it.

Size and spaciousness are unrivaled. Quality of everything in the home is the cheapest it can possibly be. Buyer beware, there is NO STORAGE built into the home beyond bedroom closets and an average size coat closet. There is not one linen closet anywhere in the home. So, there is nowhere to put extra towels, bedding, etc. Home is not data ready. Homes are not wired correctly for data and using substandard data cable, nor are the cables to a centralized location in the home.

You get what you pay for with Lennar. The style of my house is nice and suits my taste, but the quality of the build and the customer service leave room for improvement. Overall, it's okay, but I expected better attention to detail and support.

There is definitely architectural flaws when designing these houses, and it appears that Lennar doesn’t do the same thing on each and every house. Three Car garage houses have three coach lights that make the house look balanced at night, yet there are some three-car garage houses that only have two coach lights and then there are a couple of RV garage houses that have three coach lights and the rest do not and at night time the house definitely does not look correct… the added cost when building the house to put three coach lights on ALL the houses is minimal. and then on some floorplans, they make a very decent size patio and on other floorplans like mine they only make a 12 x 12 patio which is ridiculous when you’re incorporating the roofline. So be prepared to spend extra money after you move in to fix things that should’ve been done right to begin with… ... More

From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.

We went with Lennar because we got more bang for our buck. However, it came with a price. Read below. The sales guy was our first interaction with Lennar. He was very condescending and not very responsive most times. He always seized the opportunity to say something condescending. Often times when he felt that he was repeating himself he would say "I said" or "like I said" or "I already told." He rubbed me the wrong way the entire time. Once we went under contract I don't think we heard from him. The experience with Lennar and especially that guy was very transactional. Underwriting was a disaster. It was the single most stressful situation I have ever encountered. The lady who was assisting the underwriter was not doing her job. She would wait until the last minute to request documents from me. I would always get them back same day. Needless to say, she caused our closing date to be pushed out. I had all of my paperwork together and ducks in a row before I started the homebuying process, but the way that underwriting went, you would have thought I was an offender who could not be in so many feet of a school or something. My loan officer was remarkable. Her name is Karlene. She gave me a peace of mind during all of the underwriting drama. The quality of the home is still TBD. We have been here three months and have already had plumbing issues in a bathroom that we seldom use. The craftsmanship of the homes is sloppy. During our walkthrough I requested that several issues be addressed. One issue was a noticeable slope in one of the bedrooms upstairs. Their contractor reworked it a couple of times but it is still there. According to the builders, there is a percentage of correction that they must meet. Some issues were masked and not actually corrected. Lennar chalks that up as cosmetic. I assume that means those issues aren't important, despite the price tag on the homes. We also had some wiring issues that required Lennar to send their contractor out. We have a whole in our drywall that I must put a work order in to repair. The wall in which the dryer vent comes from is not finished. I pointed that out multiple times prior to closing. I must put a work order in there as well. I don't think the contractors are managed well. The homes being built in my community (Balm Grove) are left wide open all night. There has been times when we would ride by at night and all of the lights are left on and the garage and fronts doors are left open. Imagine the critters. Hence, the reason that we had a pest issue upon move in. Oh and it is frustrating to watch the progress of your home being built, only to come back the next day to see that another contractor damaged what was newly installed. Luckily for us, we lived nearby and was able to spot these issues daily. Not so fortunate for the people who do not have that opportunity. I want to circle back to the arrogant salesman. I noticed that some buyers were welcomed into the community with signs and balloons at their home. Not us. Not so much as a thank you card, but I am sure that guy received a pretty hefty commission on a nearly half a million dollar home. Lastly, on closing day, the people that we encountered we nice. Maybe the processing department. Please note, I experienced other issues but did not mention every single detail because some of them were addressed during our walk through. My best advice is to go with your gut when deciding whom to work with. Have a realtor! She was my saving grace when dealing with the not so friendly salesman. Also, document everything. Try to have all affairs in order before underwriting because if you get the same pair that I worked with, it will be a headache. I heard that some of my neighbors experienced worse. Also keep in mind that Lennar does sell to investors which means that after what I believe is a 60 day waiting period, your neighborhood will have renters. Nothing against renters but do your research on the Triple Creek drama and join the community FB group (if allowed) prior to purchasing. Best of luck! ... More

Call me if you really want to know. Most certainly the worst buying experience I've ever had. HORRIBLE customer service. & response times.

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

Great builder! Great service! If you’re looking for a lifestyle community Wellen Park Golf and Country Club is it.

I liked the process of checking new properties and the overall level of communication from their departments.

Salesperson great no problem very nice,title company good no problem, building manager not very friendly and there was issues with outside house paint he did not want to take care off it, I had to talk to other people to solve the problem,building manager not very good