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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21541 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21541 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Good experience

  • Maria V.
  • Verified HomeBuyer
  • December 05, 2024
  • Santa Clarita, CA

Buying a house through Lennar was a good experience. The process was fast and easy. I would totally recommend this company

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Worst experience ever!

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Longview, WA

Was promised several options for internet in this area by the customer support manager and PDF. Bought the home and moved in to discover I only have 1 option and it’s the worst internet provider in the area. After the initial work through areas that needed to be approved weren’t address by the time we did a 2nd walkthrough. I have coworkers that were looking to buy in the area and have drove them away from Lennar after my terrible experience.

Lennar responded:
Thank you for sharing your review. We are sorry for any issues you might have experienced during your Homebuying journey, especially with the internet provider options. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

John

  • John F.
  • Verified HomeBuyer
  • December 05, 2024
  • Greenwood, IN

Impressed by the construction and cleanliness of the house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Virtual Customer Care Service Rep

  • Tresa B.
  • Verified HomeBuyer
  • December 05, 2024
  • Milton, DE

LaTisha Davis is very knowledgeable and was a big help in organizing repair on my maintenance issues... also a pleasure to talk to!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lisa, Lori, and Cody

  • LaTerron N.
  • Verified HomeBuyer
  • December 05, 2024
  • Fort Worth, TX

These 3 were some of the most amazing people to work with. They walked with me the entire process and would not allow me to give up. I would recommend Lennar to anyone. Thank you guys so much! We love our home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed

  • Thomas W.
  • Verified HomeBuyer
  • December 05, 2024
  • Marble Falls, TX

Upon final walk through house was not cleaned nor was it ready for the walk. Paint on all floors especially in carpeted areas. Multiple times said it was clean and wasn’t. Disappointed in finish out. Caulking looks like play dough was formed to fit. Marnina was excellent to work with Robert… not so much.

Lennar responded:
Good afternoon Thomas, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like us to help you follow up on outstanding items, please send us details of your requests, referencing this review to LennarNews@Lennar.com, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 3

Mediocre at best

  • David N.
  • Verified HomeBuyer
  • December 05, 2024
  • Ocala, FL

There have been numerous issues with the home. Nothing major and nothing that has been responded to. The main pain point with moving into the home is the the cleanliness of the home at move in. We have spent hours scraping and cleaning paint splatters on all the floors with hard surfaces. This can be easily corrected by Lennar by using drop clothes when painting.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Mass Production

  • Allan A.
  • Verified HomeBuyer
  • December 05, 2024
  • Knightdale, NC

This is my second new home from Lennar. They are mass production builders. You get what they spec. I wanted a gas tankless water heater and despite the water heater being next to gas lines and the builder even drilling the exhaust hole in the siding they would not let me pay to upgrade. Make sure to do inspections. There were 3 structural defects that were pointed out to them then addressed. I loved my lot but wished I could have tweaked the interior a bit.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Home is nice.

  • John K.
  • Verified HomeBuyer
  • December 05, 2024
  • Punta Gorda, FL

Home is nice. Construction Manager talked a good game but lacked follow-up on issues. Warranty Dept. Person Maria is Fantastic and focused on customer satisfaction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Very satisfied.

  • William M.
  • Verified HomeBuyer
  • December 05, 2024
  • Statesville, NC

The overall experience with Lennar was very good, the home was ready for each walk and had no issues at the time of closing. The communication was great and the construction team was very responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy Homeowners

  • Tina M.
  • Verified HomeBuyer
  • December 05, 2024
  • Dallas, TX

Awesome experience. Great experience with LENNAR. We are 100% satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great built and reasonably priced

  • Abhishek K.
  • Verified HomeBuyer
  • December 05, 2024
  • McKinney, TX

Reasonably price, Good build, smooth process and great support after we moved in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Coopersburg, PA

The entire process from using Sales to Mortgage to closing was very smooth and quick.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We made the Right Choice

  • James S.
  • Verified HomeBuyer
  • December 05, 2024
  • Nampa, ID

This is our 2nd Lennar purchase and again it was excellent. They are great to work with and make the process easy. Our new home is built very well. Airtight for the cold weather and we have not needed to report anything yet to be repaired or fixed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Night and day

  • Wayne S.
  • Verified HomeBuyer
  • December 05, 2024
  • North Plains, OR

Sales experience was not a great experience. The premium lot charge was not explained well and varied from lot to lot, and was never mentionend in early discussions of homes. The construction team is a whole other story. They were great from the walk throughs to a couple of repairs needed after moving in. Well organized and timely.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

Frustrating and terrible buying experience

  • Yerly J.
  • Verified HomeBuyer
  • December 05, 2024
  • Homestead, FL

Overall my experience was downhill since the moment we decided to buy with Lennar. I could write an essay about everything that went wrong. Employees are poorly organized and departments do not communicate between each other at all. I felt like they were always trying to pull one over on me. Once I moved in and I thought the nightmare was finally over within the first week of living here we had to make 4 warranty claims. Even paying my mortgage has been a hassle. Literally could not say one good thing about this experience.

Lennar responded:
Thank you Yerly, for sharing your feedback. We are sorry to hear your that we did not meet your expectations during your homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Rushed and Misled

  • Kelly H.
  • Verified HomeBuyer
  • December 05, 2024
  • San Antonio, FL

Buying a home can be very overwhelming and Lennar did well at streamlining the process. I just felt very misled after I signed the commitment letter and made my down payment. Things I were told were included were in fact not included. Things I was told would be addressed prior to inspections were not and were just brushed off as “easy fixes”. I had to send documents back several times for incorrect numbers. My sales agent went MIA after he got the commitment letter from me. I couldn’t access my mail for a week and a half because there was finger pointing on who had my key. Ultimately ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

New home purchase

  • Mark R.
  • Verified HomeBuyer
  • December 05, 2024
  • Punta Gorda, FL

Tom the salesman is a 5 star! He was responsive and very informative Easy to work with and followed up. David in the mortgage process is also a 5 star. Great to work with and made the process smooth and easy. Eric in Warranty is a 5 star plus. Did excellent follow through and kept us informed. Was very responsive. Won’t list his name but construction manager is a 1. If it was only him I dealt with I wouldn’t buy the house. No follow through, failed to deliver promises and non responsive. Overall I love the house and highly recommend Lennar homes. Great quality and well priced. I ...

Total Score 4


Quality 4

Trustworthiness 2

Responsiveness 2

Contracts messed up, Multiple issues with home, tough to get help

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2024
  • Folsom, CA

Lennar people had multiple mistakes on closing contracts and it was not easy to get is all corrected as their first reaction is blaming instead of accepting the mistakes and working on corrections. Home was handed over with many issues and I was only able to get some of them fixed after many requests.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Sorry, don't know what you want in this space?

  • Lynnea T.
  • Verified HomeBuyer
  • December 04, 2024
  • Timnath, CO

Brandon W. was very helpful, knew the product, and was personable. He helped make the process very enjoyable. Thank you!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

La atención y Aglidad Buena

  • GBON L.
  • Verified HomeBuyer
  • December 04, 2024
  • Homestead, FL

Soy una compradora extranjera, la atención del personal de Lennar muy buena. Pero lo malo para los compradores extranjeros es que se limitan a un solo agilizador para gestionar el Crédito que es QKapital, los mismos tienen un pésimo servicio y hasta se podría decir que QKapital nos estafa.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Overall Satisfaction, But Attention To Detail Desired

  • Jonathan P.
  • Verified HomeBuyer
  • December 04, 2024
  • Apopka, FL

We love our home and were excited to buy ever since we first saw it. The design of the floor plan is awesome and the price is worth it. I will say that our grass was on the verge of dying ever since we bought. We were assured it would be okay with watering, but that hasn't been the case. There were also quite a few issues we had to have addressed after purchasing. Our master bath shower would not stay hot and we ended up having a leak from the shower enclosure. However, the repairs came pretty quickly so we were really appreciative to just how responsive Lennar was to issues. Will also note ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

gratifying

  • Reinaldo P.
  • Verified HomeBuyer
  • December 04, 2024
  • Bartow, FL

For me, buying a house with Lenar was a very short experience. It was easy. They have super trained staff and they will help you every step of the way! I recommend it 100%

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Price is ok but houses are not big enough,rooms and bathrooms to small also..

  • Anonymous
  • Verified HomeBuyer
  • December 03, 2024
  • Sharpsburg, GA

People are very nice at the site,they are very helpful and friendly. Buying it’s very easy with them.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Guess

  • Jorge C.
  • Verified HomeBuyer
  • December 03, 2024
  • Madera, CA

Guess is currently attending to our customer service needs. She is very dependable, punctual and reliable.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

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