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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21541 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21541 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

first payment was stolen b y Lennar

  • Michael H.
  • Verified HomeBuyer
  • November 07, 2024
  • Wimauma, FL

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

Lennar responded:
Good afternoon Michael, We're sorry to hear that you feel your first payment was mishandled by Lennar. Please reach out to Lennar Mortgage, and they should be able to assist you in locating where your payment went. If you want us to help you follow up, please send us an email to CorporateCustomerCare@Lennar.com referencing this review and details of your concern. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar Homes

  • Stephen E.
  • Verified HomeBuyer
  • November 07, 2024
  • Summerville, SC

My construction manager Matty, did a good job with our walk through and touching up / repairing anything. Replaced my grass after an army worm infestation, the only criticism I have is that some the remains sod after replacing the dead patches; there were still some sod patches that had partially dead grass.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Our new home at Mirada

  • Luis A.
  • Verified HomeBuyer
  • November 07, 2024
  • San Antonio, FL

"We had high expectations for our new home with Lennar Builders, but unfortunately, the final result fell short of the quality we were promised. Despite the considerable investment we made, we are disappointed by the evident quality issues throughout the property, which do not reflect the value we anticipated. It's disheartening to see these issues in what was meant to be our dream home. We hope Lennar prioritizes quality control to ensure future buyers truly receive the quality their investment deserves."

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Jarrod

  • Linda S.
  • Verified HomeBuyer
  • November 07, 2024
  • Lakeville, MN

Great quality and move in ready at original walk through.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

was not very satisfied with the whole expeirience.

  • Bruce S.
  • Verified HomeBuyer
  • November 07, 2024
  • Belfair, WA

my wife and i thought the materials were very poor. we were told we are getting a certain package, but it was not explained that it would be at the very bottom of the packages. the kitchen has 2 drawers and that's it. we are very disappointed in what we bought. i would never ever buy a Lennar home again. people ask me what i think of these homes and all i can tell them is they are cheap.

Lennar responded:
Good afternoon, Bruce, and thank you for taking the time to share your homebuying experience with us. We’re sorry that we fell short of your expectations. Moving forward, we hope to earn back your trust as we strive to provide you with an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

No interest in being helpful through the entire process, from sales to closing.

  • Michael K.
  • Verified HomeBuyer
  • November 07, 2024
  • Menifee, CA

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Lennar responded:
Thank you for taking the time to share your experience, Michael. We are sorry to hear you feel we have not been interested in being helpful. If there are outstanding warranty issues and you'd like to share details of your concerns, please send us an email to CorporateCustomerCare@Lennar.com referencing this review so that we can help you follow up on your warranty requests. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Bob

  • Dean R.
  • Verified HomeBuyer
  • November 07, 2024
  • Boise, ID

Great and quick response to warranty issues; always ready to fix/correct any problem

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

From A builder's perspective

  • Jeffrey B.
  • Verified HomeBuyer
  • November 07, 2024
  • Queen Creek, AZ

I recently retired from 50+ years in the California homebuilding industry, and our new home is in Arizona where I am not nearly as familiar with the minimum building codes here. With that said, my opinions are perhaps tainted based on my experience and expectations. To begin with, the builfing code requirements here appear to be less than those minimum standards in So. CA. We purchased this home because we love the floorplan (Trilliam Next-Gen) and the value. The workmanship in most all of the installations is above average quality for what I have seen over the decades, so they ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Smooth Purchasing Process

  • Angela H.
  • Verified HomeBuyer
  • November 07, 2024
  • Palmetto, FL

The purchasing process was smooth and without any problems. Everyone was friendly and very helpful. I did not run in to any problems until after closing. Do not accept verbal promises to correct things after closing. Get everything in writing about what will be done!

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 1

Painters finish has a lot to be desired, all caulked seams are very unprofessional,

  • Ann C.
  • Verified HomeBuyer
  • November 07, 2024
  • Ormond Beach, FL

We did the walk through and issues that were noticed were marked with blue tape , when we closed on the house all those tags were gone , Great , but when we took a closer look we noticed the only thing that had been done was the tags were removed, the ceiling in our garage started to leak almost immediately after we closed on the house , I was the construction business in New York so I have some experience, I got one of my ladders to have a look at the damage and noticed that the leak was there long before we closed the sale, individuals had attempted to fix it but it was like a bandaid , ...

Lennar responded:
Good afternoon Ann, Thank you for sharing your experience with us. We sincerely apologize for your inconvenience and frustration with your new home. We hope to have the opportunity to earn back your trust and improve your experience with us moving ...

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 5

Regret

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Tualatin, OR

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the ...

Lennar responded:
Thank you for taking the time to share your experience. We’re sorry to hear that you regret the experience as we fell short of your expectations. We appreciate you mentioning the warranty team has been very helpful. We hope that moving forward, we can regain your trust and improve your experience. If there are questions or any outstanding warrantable issues, please submit a warranty request through your Lennar Account. This ensures your request is properly documented and prioritized for prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 4

Great customer service

  • Simon C.
  • Verified HomeBuyer
  • November 07, 2024
  • Piedmont, SC

Im very happy with the house I purchased. It did have a small issue we found out after Hurricane Helene went through South Carolina. A small window had a very small drip. using the App I did a warranty ticket. I received attention the same day. Id like to compliment Kolby for her multi tasking several contractors to come in the right order. She's a great asset to Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Aewsome

  • Shavneel P.
  • Verified HomeBuyer
  • November 07, 2024
  • Sacramento, CA

The buying process was a breeze. Just that initial closing was irritable. Overall awesome experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

It was a great experience.

  • Karina A.
  • Verified HomeBuyer
  • November 07, 2024
  • Princeton, TX

They were very helpful. It slowed down at some point but I'm thankful for the experience and I love my home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good Experience

  • Susan Z.
  • Verified HomeBuyer
  • November 07, 2024
  • Calabash, NC

Noah was great to work with and Carl was always there to answer our questions and to help resolve them

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Customer service and orientation, window treatments and solar vendors, and Lennar Insurance needs major improvements.

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • San Diego, CA

We paid for shutters which were not measured and ordered prior to close of escrow, as we were somehow missed in the process. Nearly 2 months after close and providing data repeatedly, we have not received any response or updates on activation status for solar from Sunnova. Subcontractors are below standard. Welcome orientation did not explain the walkthrough process well, and customer service rep did not show up to introduce himself. We had to find out who is our rep, although he has been pretty helpful since. Affiliated Lennar Insurance wasted our time reaching out to us to offer us a ...

Lennar responded:
Thank you for taking the time to share your experience. We’re sorry to hear that we fell short of your expectations. We hope to have the opportunity to regain your trust and improve your experience with us moving forward. If there are any outstanding warrantable issues, please submit a warranty request through your Lennar Account. This ensures your request is properly documented and prioritized for prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Un sueño hecho realidad

  • Yadisy A.
  • Verified HomeBuyer
  • November 07, 2024
  • Fort Worth, TX

Nuestra experiencia fue excelente desde el principio hasta el final. La atención de Jordan, Michael y todas las personas que nos atendieron y ayudaron con todo el proceso, fueron muy atentos y amables en todo momento. El proceso super rápido. Nos sentimos super cómodos durante todo el proceso. Gracias a todos.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Horrible

  • Lynn A.
  • Verified HomeBuyer
  • November 07, 2024
  • Dayton, NV

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

Lennar responded:
Good afternoon Lynn, thank you for taking the time to share your experience with us. We are sorry to hear you felt this was a horrible experience. If you have any questions or warrantable requests, please submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Not good

  • Maria L.
  • Verified HomeBuyer
  • November 07, 2024
  • Madera, CA

This is my second Lennar home. I’m very disappointed with the quality of the materials. The floor is the cheapest one in the market. No hocks in the bathroom. No gutters? Cheap countertops,in general very cheap construction. I will it recommend you to anyone. My first home had beautiful countertops and all the things we are missing here!

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Awesome experience

  • Lakshmi N.
  • Verified HomeBuyer
  • November 07, 2024
  • Sacramento, CA

Lennar was able to contact me within a reasonable time for understanding the issue and quickly able to schedule a time to come and fix the issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ok

  • Michael V.
  • Verified HomeBuyer
  • November 07, 2024
  • San Antonio, TX

Was ok, i provided everything on my end. And just a bunch of waiting for myself, some questions were not really resolved just put on hold. I've been trying to contact my loan officer and others for current questions regarding final inspections but no one responses, or call backs.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

My Happy Place

  • Donna V.
  • Verified HomeBuyer
  • November 07, 2024
  • Statesville, NC

My husband and I moved from Suffolk County, New York and are extremely happy in our new home and neighborhood. The house is beautiful, there is so much natural light that you can’t help but smile. We have had a few issues but they were all taken care of very quickly. So happy that we chose a home built by Lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

lazy

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Noblesville, IN

lazy and shortcuts no standards of quality

Lennar responded:
Thank you for sharing your feedback with us. We’re sorry that we didn’t meet your expectations in terms of quality. If there are any outstanding warrantable issues, please do not hesitate to contact your local customer care team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Trust with QUALITY

  • Abhijeet Y.
  • Verified HomeBuyer
  • November 07, 2024
  • Cumming, GA

It was seamless home buying experience. We enjoyed each phases of it until we moved it to house. Lennar team is still with us and making sure we would enjoy our stay without any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Job!

  • Michael C.
  • Verified HomeBuyer
  • November 07, 2024
  • Alva, FL

This is our 3rd Lennar home and as expected, we had a no issue closing. The house is finished with only minor issues that have already been corrected. Keep up the good work!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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