Lennar Reviews

Lennar concierge and customer care were very helpful, responsive, prompt in addressing, meeting my needs and concerns about the new home purchase.

Very smooth process for me. Customer service has been great.

The entire process was very difficult, yet thanks to your team I was able to maneuver with ease through those difficult moments . Thank you

Jury still out due to many problems arrived after move-in.

My house was very well built. House is well laid out for function and use. This is my 4th new house. The only negative is they don't put the little touches in house. There is not towel rack in bathrooms or medicine cabinet. Lennar built my first house 26 years ago and they had everything in it. I would rate my house a 9 out of 10 because they did not do the little things that would have made the house 100% complete. I am happy with the house and workmanship. I would recommend a Lennar home. This is my second new Lennar home b

Overall, the communication is horrible. Maybe there's a rule that "do not answer the phone" by Lennar. My sales agent has never answered the phone, and the response time for texts is at least a few days later, and no response at all sometimes. Lennar is well-known with quality builders, and people expect quality employees from Lennar. However, the level of service they are provided is very disappointing.

Buying a lennar home has been good for me and my family because of the home you get for the price. Some things seemed rushed during the building process you can tell. But any issue that arises it has been replaced or fixed immediately.

I had a very annoying intermittent sound in the house that was difficult to identify. The customer service reps paid immediate attention and got the right people out to investigate and fix the problem. Very professional. I could not have asked for better service.

Had a severe hot water pipe leak a day after moving in. Lennard’s customer rep assured us we’re not responsible for repairs, including a $790 third-party plumbing job on Sunday. Despite numerous email requests, Lennar ignored us.

Love my new home and the neighborhood.

No refrigerator, no towel racks, cheap vinyl flooring, poor drywall finishing, garage drywall not finished and not painted . Floors are uneven, no ceiling fans, basic cheap carpet, 2x4 roof trusses on 24” centers, no attic ladder. Speck home all the way.

Lennar team is very professional. Very friendly and responsive all the times. This is our first home and has wonderful experience. The process went very smoothly. All family loving the new home.

We had a great experience with Matt brown in purchasing the home and the house was supposed to be completed in 8-10 months and it was 8 months. Amazing

I worked with Alex and Miguel during the purchase and couldn't ask for better construction managers to go through the process. Both were personally worked on the items needed attention in order to be completed. During the process it was apparent that the subcontractors were not the best they could have hired. It was also evident that the construction managers did not have much authority, if any, over the sub contractors, hence the problem needed repairs or correction were undertaken by the managers. I found it odd that Lennar would not have given the managers more power over the subs for better performance, which would have avoided all the issues came out. ... More

Local leaders, Patrick and Jason did well to keep us updated on the delays. While we believe that for the most part, the water meter issue w/ the village was beyond their control, we feel that we should have received additional compensation after the initial delay and the disruption to our lives in over the additional month delay.

Great All LENNAR TEAM DOING GREAT THX

Everything went very smoothly.Thanks Lennar

I would highly recommend personally monitoring the entire build process. If you personally can not then get a trust worthy buyer agent that has sold homes in a Lennar community in the past. Lennar sales reps are only focused on net new sales after P&S is signed (selling is their main job). They do not have the bandwidth to support your home build. That said, great properties, great homes, great value compared to other builders. Just pay attention and ask questions, trust but verify everything. Get to know your construction manager. They run the show as best as they can. Good luck.

Month and half still haven’t received mail keys. Overall workmanship medium at best!!! No attention to detail!!!

The only thing I have a problem with, and that I have had an issue with is the grass. It took a long time to get it, and when I did it set outside of the house, on a good day for three days and then again another three days. They did some of my yard, then they added a little more a couple of days later, and then they stopped and I'm still missing a big chunk. It's been three days, the grass will be dead by the time I get around to i Watering it. This process has been painfully slow and by the time it's done, I have a lot of dead grass. This makes me very sad and a little upset

We recently closed on a single family home. The closing process was all one way. The builder set the schedule and we had to live with it. Living in another state required us to cancel flights and reboot them as their schedule changed. When I asked for an one day change in the schedule, I was told 'No Can do', but they later changed the schedule by a week. The workmen did a fabulous job of addressing all the building defects we identified during the 'walk threw celebration' which is really a home inspection prior to closing. However, there were items that the builder should have noticed. A few examples are: The dishwasher door was dented and the body cracked. The draw on the bottom of the stove would not shut. ... More

In the beginning stages of the home buying process I was appointed Sabrina as my home buyer concierge. I was informed I would contact her for any of the home buying process and needs for scheduling and working the process. Working with her was very unprofessional. I called her multiple times for different issues such as scheduling and trying to confirm dates and times for things such as the blue tape walk and closing date. She was unresponsive to multiple phone calls with no intention to call or respond back. She texted me one day after calling her multiple times in the morning and said “one sec I’ll call you back, finishing lunch” and never called back and I had to call her the next day and she answered as if she was confused. I understand people are busy but this type of customer service is unprofessional and make it seem like buying a home isn’t a big deal. This is my second home purchase and honestly I’m kinda glad because this expierence did not feel special. I litterally had to hit up my loan officer Frank for help on things the homebuyer concierge should be doing. I recommend to remind the concierges that these our peoples biggest purchases in there lives and should be taken seriouslyz ... More

My overall experience was 4 stars. If we were provided everything that was initially offered when the sales person walked us through the house, we would have rated it a 5 star. But as we got into the conversation with our agent and Lennar, things started falling apart; no appliances were to be provided (yet other spec homes were having appliances delivered to other homes in the same state as the one we were looking at), resolution to the promised appliances wasn't the same level of compensation, the house was "cleaned" before our walkthrough with Nichole (construction manager) and there were many areas that needed to be recleaned. The standards for a homebuyer is much greater than the builder and at the end of the day, I would have liked to see the builder's team to think as if it was their house and would they be okay with the outcome. Lennar mortgage, Christy, was great to deal with throughout the process. She was quick to respond and explain things thoroughly. The warranty department has been quick to tackle some minor issues post moving in and I've been happy with this experience. In the end, the sales team started the home purchasing off on the wrong foot. If Lennar could get the sales team to not lie or mislead, the homebuying experience would have been great. And this is not my first time purchasing new construction so I do have previous experience in what a great experience looks like. Thank you. ... More

It was a good experience.

Mediocre workmanship, fast finish to meet their deadline, which meant even more corners were cut. Painting over light switches, bad wood stain on the railings. Overall pretty cheap looking. Plus the closing experience with Lennar Mortgage was a disaster. I would not buy another Lennar home.