Lennar Reviews

I will tell you that you are awful with keeping people updated and aware of what is going on. I will say that I had to call 2 to three times to get answers on most of my questions. I think you should have told me more about the running of Lennar and veranda preserves. I am happy with the moved but not thrilled with the organizations. I will say there were 3 people that were wonderful! Benjamin, my closing agent and Denise

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

Poor communication throughout entire process.

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Corners were cut in terms of building materials, electrical wiring incorrectly completed, low quality lighting & plumbing fixtures, lowest quality paint inside & out, low quality toilets seats, receptacle covers, lack of gutters around home, poor concrete finishing work on sidewalk, pavers chipped, pitted and scratched front door, kitchen cabinets not hung correctly, kitchen trim falling off, dirty HVAC unit, no real follow up from Lennar salesman other than the absolute necessary responses, landscaping bushes beat up, lack of exterior electrical receptacles, no garage floor drain or water, lanai door problems, gas lines already rusted, sprinkler system not operating correctly, pool heater pump incorrect & not wired correctly, spa jet pump not correct and broken, garage door seals not adjusted, visible holes you can see through on front and inside garage doors etc etc. ... More

This builder is great, I know everyone have a different experience in my humble opinion. They are really good at what they do. They made the process easy they use a top quality material. They keep you posted on new updates. Everybody should know about them.

The experience was very good and well organized. We wish Lenar had worked with us to upgrade many things in the house which we had to do after the purchase.

Compared to my previous experiences with well-known home builders, working with Lennar was a nightmare. From start to finish, it was clear that their only priority was the bottom line. We had to constantly push for people to do their jobs, and when we did, the responses were unprofessional and inadequate. This also extends to the people who were supposed to respond to our complaints—there was no accountability. I would not recommend Lennar to anyone.

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor the only fix would be to demo the items and reinstall. Ex: doors not plumb, uneven floor tile. The paint on the walls and trim is incredible low quality and the paint job itself is messy, sloppy, uneven and of the lowest quality I have ever seen. ... More

The design of the new house is reasonable and comfortable to live in. I like it.

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Unfortunately the quality control of their homes is non-existent. I have found issues with EVERY SINGLE TRADE!! I am an engineer by trade and run a construction company so I do know how good work should look like. Flooring / Tiles: Floor in general is off level. Had to add shims to almost every piece of furniture in the house. Very poor quality installation. Also found a couple of broken tiles as well. Grout stained with compound and tiles stained with lines from the framer, Bathroom tiles were never properly grouted on the top edge on all 3 bathrooms. Tiles poorly grouted and poorly caulked where needed especially in the bathrooms. Framing / Drywall: Multiple walls off square, especially window and sliding door openings. Joint cracking in several locations. Upon installing blinds, you lower the blind and one edge has 1/8" light while the opposite end has close to 1" gap. They implement "skip trowel" finish which looks hideous in my opinion and it is just to hide all imperfections and poor installations so they can pay less for the work performed. Electrical: Very poor rough in, off level boxes and face plates. missing light bulbs, faulty wiring on 2 points, missing screws on faceplates. Very poor design, electrical meter is on the opposite side of the house to where the electrical panel is. Cable / Internet: Very poor design, the utilities junction box on the sidewalk is on the opposite side of there the house junction inlet box is. Therefore, to get the utility connected the cable company has to go across the driveway which means going under all the pavers, or going all the way around the back and to the other side of the house to avoid messing up the pavers. The second option is detrimental to the speed of the internet because we all know the longer the run from the hub to the box the greater the loss in signal strength. Plumbing: Loose fittings / connections creating leaks in cabinets under sinks in multiple locations. Poor rough-in resulting in crooked shower heads. Water heater had to be replaced a week after we moved in because there was a foul smell coming every time you open the hot water faucet. When replaced, they were draining the old one and milky water was coming out of it and smelled horrible. Cabinets: Extremely CHEAP quality, poorly painted and scratched all over the place. Dings and dents all over the place and one in particular severely cracked and they tried hiding it with spackle and paint. No soft close mechanisms which these days and for the price point should be standard. ZERO caulking on joints. some of them were drilled on the wrong location and hole was poorly spackled and painted to hide the mistake. Very cheap quality overall. Multiple areas missing paint, poorly painted and dripped paint. Glazing: No impact window option which in Florida should be standard. Missing screens and scratched glass. The silicone work on the glass around the frame is horrible. As if a toddler would've done it. Very disappointing. Masonry: Fortunately most of it is covered by drywall but what is exposed in the garage is not good. Blocks were not laid out level and multiple voids in mortar joints. They also installed cracked and chipped blocks. Pool: It took almost 10 weeks after walkthrough and 6 weeks after closing to be able to use the pool. First at walkthrough, the pool control panel was dead and some of the jet plastic fittings were missing. By closing time it was still not fixed. Then it turned out the wiring of the panel was faulty so they had to replace it. That took 2 weeks to get done. Once it was working the pool turned green. Apparently Lennar forgot to pay the bill so the pool company stopped performing the service. Once that was resolved the pump was leaking and needed to be replaced. Furthermore, the pool heater is not working properly and las but not least the overflow drain was installed a bit too low so the pool fill level line is low obviously because it can't be higher than the overflow elevation as that drain works by pressure equalizing. Pool fence missing pieces and hardware all rusted out. Pool light housing not flush with pool wall. 1/4" gap on 1 and 1/8" gap on the other. Paint: Very poor paint job overall. you can see brush marks, roller marks, drips... In addition to it, EVERY SINGLE HINGE has paint stains. The garage floor is another failure. It is advertised as "Epoxy Garage Floor" but in reality this is false advertisement because they just pain the slab gray and throw the flakes on it. The 3rd step which is the epoxy resin is skipped and Lennar says they don't include it. Therefore it shouldn't be advertised as epoxy garage floors. And since the painter got there after the plumber, the garage floor under the water heater is not painted either. Sprinkler: Sprinkler system control box has a lock and no keys were provided. Rain sensor post was painted green but paint job is horrible. They overplayed some portions of the actual sensor assembly and missed some spots on the actual post. HVAC: Apparently system was ran while the drywall crew was working because all the vents already full of compound dust so you can dust in the morning and you will have a small film already accumulated by the end of the day on all your furniture and belongings. Lennar's response is they don't clean ducts. So one buys a brand new home to get ducts full of compound dust, which by the way is extremely bad for your health. House delivered with no filter in the system either. Pest Control: House has a bad problem with ants and spiders. Ants are undermining pavers all over the driveway and spiders invading the fascia all around the house. Makes you wonder about that termite spray they should used under the slab. Pavers: Chipped, cracked, off level all over the place. 27 in the back and 36 on the driveway. Roofing: Gutters are full of roof tile debris. This is unbelievable! Carpentry: Door hinges, some are missing screws, and others were installed with an array ... More

The loan approval process was awful. Kept asking for same documents over and over again and approved my loan at 7 pm the day before closing. Moved our closing date a week ahead and had many issues in the house from the carpet to the paint. The worst one being no internet service. Been almost 2 months and we still don’t have home wifi.

The process took us a long time (for reasons on our end), and Lennar and our representative were both very patient with us as we figured out our end of the deal.

Anytime I contact Carlos of any issues, he is very polite and a pleasure to work with. He responds quickly and follows up to make sure your needs have been resolved.

Lenner drives to be a builder who cares about buyer experiences and this has hired buyer concierge and new home celebrations etc, but in really it doesn’t matter and the same old working model and vendor management is in place. Construction Manager pushes things to vendors and don’t follow up properly to ensure the issues are taken care off. New home celebration guy just shows up to make paint touch ups. People put hard earned money into these investments - do you think it is a joke?

Ease of the overall process was good, excluding a few snags in the very last stages of the process.

Overall happy with my home. The purchasing process was painful. The person from the model visit let me down multiple times. She was non responsive, and made a significant mistake. I used Lennar Mortgage and he was quite disappointing.

Very responsive to your needs with any issues

Probably the worst construction company I’ve worked with. False promises and poor construction quality. Promised us few things when signing the contract which were later modified to cheaper options / alternatives. We paid million dollars for this home and the quality and build materials are the cheapest ones on the market. Price gouging everywhere possible while not even providing bare minimum quality. False promises as well. Will never ever buy a Lennar home or recommend to any of my friends and family. You lost a customer.

The sales experience, the Lending is a nightmare. Still!

I hope that someone is reading this. This is my second experience with this builder and unfortunately it wasn't satisfactory, again. Starting from raising the price after agreeing and paying the deposit, to the mediocre communication level throughout the building process, to the closing day to discover zillion type of "fees" - such as $750 paid to the builder to continue building the community! -, to receiving the wrong keys of the house because of which I can't change the schlage code until today, to time after receiving the house to discover that a door missing a knob, the heating system is not working, the water heater in not working, which I called them about and they sent someone to fix it. Lately, I discovered that the shower glass door doesn't latch perfectly, and attic pull down stick is broken. Mostly, when I called the builder representative, I didn't get but referrals to other staff or the closing lawyer. In a nutshell, I was hoping to feel the builder/staff as a team to back you off, instead of the I and Them sort of relationship! Part of this sad experience is on me, but I just didn't expected a new constructed house of about $500k to be like this. Maybe, I should have left the deposit (just about $15k) and quit all together from the very beginning. I'm surely not happy in general. Note: If someone is wondering why would I deal with the this builder twice, it's just because I needed to be close to my daughter and granddaughters. ... More

I am so happy to buy the new house from Lennar company. The house’s location, quality, design and service are great. I appreciate seller Mr.Jeff, construction managers David McKinnon and Jackie, Closing department assistant Miss Rebecca and Lawer Damaris and Jordan very much. They are very responsible and friendly. They helped me a lot. Thanks Lennar, Thanks all.

The home buying experience was very exhausting. Lennar was very helpful with the process, helping us get credit ready to purchase our home(which no one else were offering to help). The credit counseling helped us tremendously. As long as you follow what they tell you, you'll be able to obtain the home you want. The only negative thing I'd have to admit that made the process grueling is the extensive paperwork requirements.. The credit history checks where your creditors both passed and present have to be questioned on the way they were paid by you.. Also, feeling like we were never going to be able to complete all of the requirements to close the deal was rough. I think the verbiage that was used during the process was like we weren't fully approved to move forward to closing on our home. Even the day of closing, we were still not fully approved. That did take away from the home buying experience because we were on pins and needles waiting for the final approval. Our loan processors were helpful in calming us down during those moments of stress. We didn't feel the joy of being homeowners right away because the process was so frustrating. But at the end of the day, we became homeowners and we were glad the process was over. Iam thankful for the Lennar team that was there the whole time, whatever the situation was to help us through it. That was the highlight of the experience, our credit counselor and loan processors that were always there to help with everything. I couldn't have asked for a better team of people. ... More

Lennar does a great job in the early stages by having an entire team reach out to us. As we got closer to our closing date it became hard to reach people on the team. When we closed, the hand-off was a disappointment. Instead of giving the door code to Ryan our concierge (who was awesome!), they instead sent it to the sales agent who had stopped returning our calls months prior to close. He happened to be off the day the code was sent to him and we couldn't get into our new home. He finally called us with the code. It was a very disappointing experience on a day that we had looked forward to for months. The team was too busy to talk to us and complained of being stretched too thin. The sales agent stopped by the house to give us our RFID tags and said "I have a gift for you but forgot to put it in my truck"...we never saw the gift. Not really feeling the love. ... More