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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21857 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21857 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Courtney, Gill, Gary, Mike

  • Andrew L.
  • Verified Homebuyer
  • November 22, 2024
  • Frankford, DE

Great experience from start to finish.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Jaist, and Danny have been great

  • Joeseph M.
  • Verified Homebuyer
  • November 22, 2024
  • Jacksonville, FL

Jaist and Danny have been wonderful to deal with on repairs and information as well.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Chris, Dan, Tyler, Betty and the lovely lady who sees to it all the finishes are done and correct!

  • Judy C.
  • Verified Homebuyer
  • November 22, 2024
  • Nampa, ID

Extremely helpful and joyful personnel helped make a complex and stressful transaction manageable. Also fantastic incentives and a well built comfortable home just put the cherry on top of a great deal!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Brady

  • Brady F.
  • Verified Homebuyer
  • November 22, 2024
  • Providence Village, TX

Great home and price but the house came with some cosmetic issues and hvac issues and haven’t had my warranty request served. Very poor response times in that regard.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Decent House - Bumpy Home buying experience

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • Ontario, CA

The homebuying experience was rough. First, we were not allowed to use an agent, which made me feel at the mercy of Lennar when going through the process. Second, our home concierge was terrible. She would update us on the status of the house late in the night. On inspection day, the house was not ready and had to reschedule after we were already present at the appointment. Finally, they moved our closing date only a few days after were expected to close and put up a fight after we requested to close two days after the proposed closing date. The house is decent but the materials are cheap. ...

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear you were not satisfied with your homebuying experience We hope that moving forward, we can provide you with nothing but positive experiences. For any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

Great overall experience, very pleased.

  • Henry B.
  • Verified Homebuyer
  • November 22, 2024
  • Port Saint Lucie, FL

My overall experience was satisfactory.The sales personals were on point and polite and very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Phenomenal Homebuying Experience

  • Jawaski B.
  • Verified Homebuyer
  • November 22, 2024
  • Dallas, GA

My wife and I met Ms. Denise from driving around and looking at new communities, then walking in when possible. From the day we met Denise we knew we wanted to take this journey with she and Lennar, and that is exactly what we did. The overall experience was absolutely phenomenal. We have no regrets whatsoever. Such an amazing staff there with Lennar. Truly amazing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homes are intelligently designed and well built

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • San Diego, CA

We have had no issues with the build quality of our home so far. These homes are built with quality materials and workmanship. Small items noted on our final inspection were fixed. Our only frustration so far has been a communication problem. Simple, things such as trying to find out the exact name of the color of our white paint, so that we can get some touch up paint, have been far more difficult than they should be. The only other issues we have had were also communication issues. Some staff need to be re-trained so that correct information is being given to buyers. But this is not a ...

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

DISAPPOINTED

  • Diana T.
  • Verified Homebuyer
  • November 22, 2024
  • Huntley, IL

I'm disappointed with Upper Management. When I bought my house in Lennar's 55+ Senior Community, I asked if they would install a couple of items (Grab Bars & Higher Toilets) their answer was NO! I have lived in three other 55+ communities and they where more accommodating for older residents needs. I would not recommend Lennar to Seniors!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Buyer

  • Carolyn S.
  • Verified Homebuyer
  • November 22, 2024
  • Bend, OR

Most dealings with your represent I’ve s were good.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Horrible experience

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • Loxahatchee, FL

I have had an issue in my home since first walk thru and over two months later given constant run around. Still with no answers and it is delaying everything else that needs to happen in my home and my elderly mother has to delay moving in because of this issue and creating so much stress to my family. My husband ended up in the hospital with the added stress. Buying a new home should be happy and satisfying time not like this.

Lennar responded:
Thank you for sharing your review. We are sorry to hear that you have been experiencing issues with your new home, and these have not yet been resolved. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great Homebuying Experience!

  • Sheila T.
  • Verified Homebuyer
  • November 22, 2024
  • McKinney, TX

Thank you Lennar for an awesome homebuying experience from start to closing! I am excited about my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall Good

  • Surendra K.
  • Verified Homebuyer
  • November 22, 2024
  • Little Elm, TX

Had a good experience with lennar and finance team

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Mr Anonymous

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • Wimauma, FL

Excellent buying experience and excellent service in taking over the new home transition process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our home

  • Roy H.
  • Verified Homebuyer
  • November 22, 2024
  • Summerville, SC

We felt that the value we received for the price paid was great. We love our house and look forward to personalizing it and making it our home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Homebuying experience

  • Dennis P.
  • Verified Homebuyer
  • November 22, 2024
  • Lehigh Acres, FL

We had a miserable final walk-thru and we should not have closed without the issues being addressed. Quality of workmanship leaves a-lot to be desired. However, Nick the service rep addressed all of the issues in a timely manner and we are happy with our home.

Lennar responded:
Thank you Dennis for sharing your experience with us. We sincerely apologize that we did not meet your expectations as far as quality of workmanship. We appreciate your kind words about your Customer Care Rep, Nick. We hope that moving forward, we can provide you with nothing but positive experiences. For any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 5

Purchase

  • Julie R.
  • Verified Homebuyer
  • November 22, 2024
  • Delray Beach, FL

Overall, the experience was good. The sales agent and team were pushy and difficult to deal with at times.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Professional and friendly

  • Mark V.
  • Verified Homebuyer
  • November 22, 2024
  • San Antonio, TX

The home is built with a high standard.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stacy

  • Stacy R.
  • Verified Homebuyer
  • November 22, 2024
  • Patterson, CA

This was my first time buying a home and all though it was extremely overwhelming at times Tina and Kim at Lennar, Was absolutely amazing.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

No Communication

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • Clermont, FL

This was a nightmare! Save yourself and go elsewhere!!

Lennar responded:
Thank you for sharing your review. We sincerely apologize for not meeting your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

2nd Lennar 2nd great Experience

  • Thomas J.
  • Verified Homebuyer
  • November 22, 2024
  • Bulverde, TX

My 5th new home purchase, my second dealing with Lennar(my mom’s home a couple years back) both experiences with quality workmanship, very pleased. Designs in both cases exactly what we needed. Extremely pleased with my mom’s new home build which made buying Lennar for myself a no brainer. If ever buy again I know where i’m shopping first.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Ron

  • Ronald T.
  • Verified Homebuyer
  • November 22, 2024
  • Columbia, TN

Kelvey was amazing to work with. Her made the buying process pleasant. After dealing with her the process went down. Ashlyn seemed like it was a bother to ask her a question. Real frustrating nail pops. Lennar will not cover nail pops due to settlement. The day we moved in we found several nail pops. Noah and his group fixed them but made us feel guilty for asking.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Bagai

  • Arun B.
  • Verified Homebuyer
  • November 22, 2024
  • Georgetown, TX

Heater not working since last week

Lennar responded:
Good afternoon, and thank you for bringing this to our attention. We are sorry to hear that your heater is not working. I will share your comment with the Customer Care Manager in your division for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Mid-level build quality at high-level price point

  • Anonymous
  • Verified Homebuyer
  • November 22, 2024
  • Arvada, CO

Life circumstances required a home purchase in a short time frame. I did not see or experience the building phase, it was finished the first time I saw it. Final walk-through revealed multiple issues if varying severity, but none critical (mostly fit/finish, but not all). Walk-thru to close was 1 week, not all fixes made, was told to submit warranty requests for unaddressed items. Frustration: repairs that have been made were made to the lowest possible quality to still qualify as 'repaired' instead of genuinely done well. Bright side: warranty coordinator and individual staff ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

GREAT AND EASY

  • Terry R.
  • Verified Homebuyer
  • November 22, 2024
  • Elmendorf, TX

I’ll definitely recommend for a first time home buyer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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