Lennar Reviews

We bought house in Aloravita South community in Peoria, AZ. We never get to choose options like flooring, cabinets, exterior color, elevation etc. Its like Take it or leave it....not customer friendly.

We had an easy and efficient experience from home selection through closing. Our salesperson Adrianna and loan officer Jerrod were amazing, and guided us seamlessly the entire way. We had a warranty issue 6 weeks after move in and our customer care rep Jamie took care of it right away. Things happen with new builds and it’s reassuring to know Lennar will take care of any issues so quickly. We are very happy with Lennar and our new home.

We purchsed this home using a realtor as our eyes as we live 1500 miles away. Overall the house itself is built well with exception of the rooms being out of square! The shower for example is approximately 1 inch out of square, which is quite noticeable when using 2 inch square floor tile. The appliances are strictly builder grade and we will update these ASAP. The excessive paperwork trying to purchase this home was just that "Excessive and repetative" seems the right hand doesn't know what the left hand is doing, many different people sending you the same information and when you have a question nobody seems to know who's in charge. I have several differant emails contradicting who to contact for the same issue, seems everone wants to pass the buck! One would think you should contact your management compaany with issues and they in turn would in turn decide if the issue should be turned over to the Master HOA, that is not the case here...you contact the management company and they tell you "That's not my job, you need to contact the Lennar!" in my mind that's why we are paying a management company, at least that's how it worked when I was the president of a HOA in Arizona, the members never had to contact the master association, everything was handled through the managent company. ... More

We had many set backs and issues that led to many disappointing circumstances when purchasing our home from walking through the model and loving it only to find our almost EVERYTHING was an upgrade or not even available to our floor tile being back ordered which pushed our closing back 3 weeks to being treated very poorly for not using lennar as our financing source to very lastly and most recent not knowing anything about solar and being under the assumption the solar installed on our home would be suffice to power our home, only to find out we need more than double the panels to power our home. I feel like they could have met in the middle on the appliances and included a washer and dryer and the blinds are absolutely ridiculous that they don’t include the biggest window In the home or the doors in the bedrooms just adjust the price accordingly and I am sure most people would agree a lesser quality appliances could have been purchased to offset the blind pricing and lack of washer and dryer. As a home buyer this has been very frustrating for us ... More

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom separated from the tub within the first week of moving in. You can feel tack strips throughout the carpet of the home, even though we asked multiple times for it to be fixed. It even cut my daughters toe. One of the walls was crooked, they fixed the wall, but never came back to paint it, so it’s just left the color of the putty or whatever they use which is not the color of the home even though we have requested it to be fixed. Honestly, it’s been horrible for a brand new home. Not the best experience by far, especially for how expensive these houses are. It’s more expensive to live in Utah than it is in California. ... More

We are absolutely happy to Move to Venue at Monroe snd it will proven in fiture that we did right decission

Still new at the property. Discovered some minor issues. Tried to use the online portal to report them but, it doesn’t really work. The electrical issues reported to the contractor but still not fixed. It took them about 3 weeks to fix the broken fence.

A faulty installation of the dishwasher flooded our kitchen on 9/26. A contractor had to come in to rip off, dry and clean the floor boards plus remove the damaged cabinets. We were forced to stay away for 11 days. After over 2 months, the floor and cabinet replacement still has not started because the materials have not been delivered. Really? How was the logistics planned to have such a long lead time?! Our next door neighbor also had a faulty installation of the wash machine and their laundry room and living room were flooded, too. Talking about the quality of work, I really can offer any positive feedback. Furthermore, Lennar is supposed to reimburse my hotel and meal expenses during the 11-day period. It has been 2 months and I have not received anything. This is not the behavior of a responsible organization. Lennar is still aruguing about reimbursing me for the additional utility expenses we incurred during the 11 day cleaning period. This is the extra expense to correct Lennar's mistake so why is the company trying to pass the buck? ... More

The entire experience was great. Everyone was friendly. I am very happy with the overall quality of the build. The overall cost of homes are too high. The only negative thing I can say is that Lennar used the lowest quality interior paint (flat) that rubs off if you attempt to clean it. For the cost of the home, there should be no low quality materials used. I repainted the interior during the first month. I love my home.

During our celebratory walk thru, a week prior to our closing, we pointed out several issues that needed to be addressed. To our surprise, at the final walk thru, NOTHING had been repaired. We suggested we delay the closing to allow additional time for the repairs to be completed. We were assured these repairs would be taken care of... well, over a month later we are still waiting. I trust NO ONE at Lennar. If false promises were a trade that would be their best quality. I've spoken to several other owners, one a family member, who have all experienced similar issues. The homes are not ready for closure. They are hurrying the process along just to keep moving from home to home. ... More

The whole process from looking at the home till the closing was great afterwards the technician that handles the issues has been unresponsive and unprofessional. He puts a bad light on the whole experience

For the price of this home, the attention to detail should have been greater. The amount of paint splattered and uneven texture and cracks in the caulking is sloppy. I found beer cans in my closet during one of my walk throughs. I have permanent suction cup markers on my counter tops and stains on my UPGRADED wood floors from careless installation. I love the design of my home but the crappy workmanship is very noticeable and disappointing.

Great Team ! Micheal, Adrain, Joey

The staff at Lennar were always helpful - guiding me and responding to questions asked.

I am a repeat Lennar homebuyer. My experience has been good.

This whole experience was truly terrible. We feel like we got the run around for everything. When we met Hailey she was great and super helpful. She was the best person to deal with throughout this whole process. Everyone else was extremely unprofessional, rude, and difficult to contact. Our closing process was extremely stressful as they clearly put off the actual closing of our house to where we had to escalate to supervisors, still got the run around from the associates, and had to stay on top of everyone every step of the way. There is clearly no communication between colleagues at this company. We were also told during our walk through, that some things would just “not get fixed” due to not having structural issues. It’s a brand new house, it should look perfect. Once we moved in we had some issues with structural integrity and workmanship. We were told not to lean on the toilet paper holder (obviously) when it fell out of the wall when we were just simply trying to change the roll… seems like a lot of the house was cheaply made and rushed through. Don’t get me wrong, we love our house and are happy to finally be out of an apartment. But for being first time home buyers and buying a brand new build, our expectations were definitely not met. Don’t tell us you won’t fix stuff when it’s clearly a lack of craftsmanship. Our neighbors agree that they’ve had the same issues. We have chipped bricks, cracks in our driveway, split wood planks in our backyard, Rockwall breaking off, and more that they just simply won’t fix. We were also told we were getting a move in gift (which we didn’t expect, but why say it if you don’t follow through with it?) just a lot of poor follow through. We expected a lot more with this process. Very disappointing that this will be our one and only first time to buy a house and it was terrible. ... More

LENNAR has a Great team from beginning to End of the moving process Home design is very good I wish they will speed the process of having the street lights working already, at nights is very dark outside our home Overall it was an excellent decision to move to this community and I trust LENNAR 100%

I would like to express my dissatisfaction with the performance of the underwriter. I found their work to be highly disorganized, with significant delays in both requesting necessary documents and providing approval. This caused considerable confusion and frustration on my part. Due to these issues, I was seriously considering canceling my purchase. I would recommend that no further assignments be given to this underwriter, as their performance did not meet expectations. I have decided to submit feedback regarding my unsatisfactory experience with Lennar Mortgage.

Great experience in the while buying process!

Terrible experience, STAY AWAY, ESPECIALLY THE BUILDER

Was impressed with the overall process from contract signing to loan closing, the timing was exceptional. My loan officer was extremely cordial and worked the processes throughout smoothly and kept me informed. The concierge service doesn't seem to be any benefit to customers or the company, at least to me personally. No follow up and untimely responses unfortunately. Responsiveness to issues does not apply to sales or lending otherwise it would be a 5 star.

Overall buying experience was very good with a few exceptions. The appraisal company and the associated fee was just nothing but gouging. There is no need, especially when they are the builder and lender to have an appraisal done , the appraisal itself was filled with several noticeable errors. Then to be charged when I had to correct the appraisal twice for clear errors is totally unacceptable. The other bad thing which you would have thought would have been a perk was the sod they installed, it was just thrown down with no prep so it isn't smooth and needed lots of supplemental work to even get a smooth grass surface. Was going to use their subcontractor but after watching them install would never use them again. The price is what makes the buy work cause you definitely get what you are paying for with Lennar. They skimp out on some of the most basic or simple things. Just be prepared for having to supplement lots of little things that would have made the buy an exceptional experience, as it was it was good on some things but really bad on several others which would likely me avoid Lennar in the future. ... More

Of the five homes I have purchased over the years, this was clearly the easiest experience. Trent and Chez were very helpful in guiding me through each step of the process. All happened smoothly with no surprises.

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

If I had known how stressful this would be I would never have bought this home. When things went bad I was threated with losing my deposit if I did not follow through on their timeline not mine. I am elderly and wanted a next generation home and they are the only builders who do them. The things on our punch list are still not done and it closed on Sept 27th. Most employees lie and no parts of Lennar communicates with each other.