Lennar Reviews

My experience with Lennar has been mixed, but the negatives ultimately outweigh the positives. To start, the home buying process was easy and streamlined, which is one of the few highlights. However, I strongly recommend using a third-party lender, as Lennar sells your mortgage off and better options are often available elsewhere. Where things fall apart is in the quality of the build. It’s very clear that corners are cut to keep homes “affordable.” I was even told directly that if something is only recommended by code, they won’t do it only what is absolutely required. There have been multiple issues with workmanship and materials, including: • Poorly executed ceiling texture (knockdown finish) • Cabinets improperly sized for the space, causing appliances like the refrigerator to not fit correctly • Listing photos that do not match the actual finished home • Grout left unsealed despite requiring it, and refusal to fix it. Caulked tubes under sinks (this tells me someone didn’t install them properly with the correct tread size or gasket) • Crawlspace liner sitting in water, with a filled radon tube • Uneven walls and beams • Nails and construction debris left in the backyard, creating safety hazards The cabinet layout alone is unacceptable. The measurements are so poorly planned that standard appliances don’t fit properly, which should never happen in a new build. It reflects a serious lack of basic planning and competence. Whoever designed this layout clearly did not apply even fundamental spatial or measurement standards, and it shows immediately when you step into the kitchen. As for warranty and repairs, getting issues addressed is inconsistent at best. It feels like a 50/50 chance whether something will actually be fixed. Many concerns are brushed off as “standard,” even when they are obvious workmanship issues. During the closing process, there was also pressure to confirm items were completed even when they were not just to move the sale forward. The sales team was friendly in the beginning, but once concerns were raised, that attitude shifted. Responsiveness declined, and getting accountability became difficult. From a builder’s perspective, these homes are clearly built quickly and cheaply. I am already in the process of correcting multiple issues myself, which defeats the purpose of buying a new home. At this point, I genuinely hope the home holds up long-term. Ratings Breakdown: • Quality of Workmanship & Materials: 2/5 • Trustworthiness: 2/5 • Responsiveness to Issues: 3/5 • Value for Price Paid: 2/5 In hindsight, I would have been better off purchasing an older home and renovating it. Lennar makes buying easy but the long-term quality and overall experience are not worth it. ... More

If we are talking quality and craftsmanship, I suggest to shop around at other builders to see their offerings before making a final decision here. If we are talking communication with the sales team, their leadership, the lender, etc.,during the home buying process - decline to further comment.

Overall, the homebuying process went smoothly, and I appreciate the professionalism of the sales team. However, my experience with post-sale warranty support has been disappointing. A construction-related issue was identified at the rear door, where an improperly installed threshold is allowing water and dirt to enter the home. The property has not yet been occupied, and the condition of the flooring is entirely due to this defect. At this time, the main issue—the door itself—has not been repaired, and no work has been completed. The cleaning concern is secondary, as it cannot be properly addressed until the underlying problem with the door is fixed. Additionally, due to this issue, the home cannot be rented in its current condition, which is directly impacting its intended use. Despite this, the warranty team has declined responsibility for cleaning and has not provided clear follow-up or resolution on the primary repair. Communication has been inconsistent, and the issue remains unresolved. As a homeowner, I expected that defects related to workmanship would be fully addressed, including both the root cause and any resulting impact. I hope this feedback helps improve coordination and accountability between construction and warranty teams for future homeowners. ... More

The entire team provided Exceptional Customer Service with the utmost respect ,

Rushing for closing without proper completion of home surroundings like drive way, backyard, very late response after closing like take it and go.

Since closing on the home in February and moving in, we have encountered multiple issues across several areas of the property, including: Floor tile installation Drywall finishing and painting Exterior workmanship Kitchen countertop installation Front door installation Closet door installations More recently, we discovered a cracked PVC plumbing pipe beneath the driveway, which has led to slow backups in the toilets and master bathroom shower. We understand that repairing this will require excavation of the driveway and surrounding ground, which raises additional concerns about the original installation and overall construction quality. I do want to acknowledge that each time we’ve submitted a service request, your customer service team has been responsive, professional, and efficient. We genuinely appreciate how quickly and respectfully these issues have been addressed after the fact. However, the volume and frequency of these issues—especially so soon after closing—point to a larger concern with workmanship and quality control during construction and final inspection. This is not about isolated repairs; it reflects a broader breakdown in pre-delivery quality assurance. Given this, I am requesting escalation of this matter to a senior-level representative. I would like to: Understand how these issues were not identified or resolved prior to closing Review the quality control and inspection processes applied to this home Discuss a comprehensive plan to address current and potential underlying issues—not just individual repairs as they arise Ensure confidence in the long-term integrity of the home This situation has significantly impacted our confidence in the construction quality, and I believe it warrants a more thorough review at a higher level. Please advise on the appropriate contact and availability to discuss this further. ... More

The agent really knew his job well. He kept up with all updates during our process

Everything went smoothly from the initial decision to buy a Lennar home through closing. Highly recommed!

Lennar's staff was very easy to work with. From our first appointment to the picking up our keys, Lennar accommodated our needs and requests throughout the homebuying process. A business I could trust and personal relationship to continue in the future.

Had no agent present at closing mine had quit several weeks before closing found out the day of closing Agent neglected to notify as well as Lennar. they dont mention the $76.00 sewer fee until your done.They lost my down payment cashers check $6,800 which was a overpayment still haven't been refunded. That gets their attention from the Miami office and The lawyer from the 2002 class at The university of Alabama should be disbarred . The only truth they tell is their one & done .Nobody is ever coming back to fix anything . Each house has multiple issues and can never be addressed examples cabinets backwards, uneven whole pieces of sod missing concrete pieces & brick showing in yard wonderful for lawnmower .my driveway is ruined and cant be fixed its been pressure washed & steal bristle brushed twice weaking the concrete this was by builder. I recommend replacement its some kind of expoxiey .Another thing the nice new carrier AC is leaning 3 inches or more North sinking because of poor and fast workmanship. No sod period as well as my neighbors once again nobody's coming back to many things for two builders trying to hurry building several phases probably 80 to 90 homes or more.They do like their Saturday & Sunday off im sure their personal home is just like mine.Once again Lennar is not responsible for anything period But they do like money but cant take responsibility for doing stupid business practices Would have been no problems if it had been wired electronically like most real companies do now & your noterary Birmingham Hoover office & Fed ex would have not lost and I would not be harassed everday. Tuscaloosa area beware of the hidden sewage fee $76 or $78 extra plus extra association $30 they do tell you that part but its mainly run by children like the workers here either that or they are drunk the association is mainly a kickback scam nobody will ever be seen Lawyers are suppose to identify themselves after 23years i would have my own practice or be with a responsible and established firm.Shame on the whole system for letting these thugs hurt so many poor or low income people. Best of luck . Tuscaloosa area homes beware of tricks I thought they had closed the circus apparently not.Jail time fines should be considered. They welcome law suits so get in line. ... More

We had a great experience overall with the home buying process. All of the lenders were wonderful to work with, and the initial team member who guided us through the early stages was incredibly helpful and made everything feel smooth and manageable. The only downside was our experience with the “concierge” role. In the initial email, it was presented as the main point of contact for any questions or next steps. However, when we reached out, the responses often came across as dismissive, and at times we felt like our questions were an inconvenience. We also called and left multiple messages but did not receive return calls. Additionally, most of the communication we received from this role focused on general community updates, which wasn’t particularly helpful during such an important and detail-oriented process. Aside from that experience, everyone else we worked with was amazing. It was just disappointing that the one role designed to support us throughout the process did not meet expectations. ... More

Great experience in the purchase of our new home. House feels like home and I love the open concept. Moving from Arizona to Pleasanton Texas has been memorable. Everyone involved made it easy for us . Love the home.

I feel that you took the cheap way out when you could. For example no hardware in any of the bathrooms. I had to purchase and install towel bars, toilet paper holder etc. cheapens the whole experience

The repair person doesn’t call back or text. I reached out many times . I think it’s very frustrating for a house only 2 months later .

Highs and lows through process with Lennar staff, was provided incorrect information for lot and I caught the error right before signing contract. Staff responsiveness has been inconsistent especially following closing. However, I love my home but the community has debris throughout my phase, so hoping this stops as construction wraps up.

The overall experience was positive. We did experience difficulties when we needed to modify the contact because the house needed to be titled to our trust rather than too us. Sales staff was available and followed through on all requests and questions. The walk-through was very extensive and thorough.

The house is great, and we love the neighborhood. The home is well built and any issues we have had have been promptly addressed. Our concierge was not helpful at any point, and scheduling with them was definitely not easy for working parents. Hopefully they do actually provide a service to others. However, our closing day was a nightmare, with the Lennar Mortgage Team majorly dropping the ball and causing our closing lawyers appointment to run past 6pm on a Friday, after hours of waiting on them to do their part. This cost us hundreds in mover fees while the moving team sat waiting on us in our driveway. I now look back at that day with sadness instead of excitement. Thanks for ruining closing day after all the hard work to get there. ... More

Some things were a little different than in the model home which wasn’t expected especially the paint! Did not like the flat white paint throughout the home.

Upon entering a Lennar home, you discover the work of a company whose priority is to satisfy the refined tastes and best interests of the family. Their homes are spacious, the interior layout has been meticulously designed to ensure that every area feels comfortable, the site planning for each residence provides the necessary space for privacy, the materials used in kitchens and bathrooms are of high quality, and every finishing detail has been carefully considered. This is a company that spares neither expense nor resources. It is difficult to find flaws in their homes; on the contrary, you end up reflecting on all the virtues you never expected to find in your future home. It is truly difficult to desire any other house after having stepped inside a Lennar home. — Edith T. ... More

The process from the start to finish was seamless.

I found several problems after I moved. My service requests have been handled very well within warm environment. Thank you so much,

I’m feeling very happy, is beautiful home, the quality is excellent,the experience for building them is excellent,the community is great area and good neighborhood and great people.

The quality and value of this new home is really nice.

Such an easy and smooth process!!

We were sold a home that was supposed to be completed to the model standards and the home we received was sloppily completed. We have go e back and forth with Lennar to fix our backyard which was not leveled or graded appropriately. The walk through was a joke. The attention to detail is not there and they rush to complete the houses. Paint splatter on floors. Caulking sloppily completed, paint on carpets, electrical fan boxes sticking out more than 1/4 to 1/2” shower rain head not secured by not ceiling and floor can go on and on.