Lennar Reviews

Easy process, good quality and follow up is exceptional

Towards closing, we were told Lennar would only put sod for half the yard not all the way through. This was not documented anywhere nor mentioned but the sales agent claimed he had mentioned that on the phone, which I disagree. Sales team is always aggressive to close the deal and will likely create some fear that someone else is also interested in the same house.

The drywall and painting company are beyond bad and there are many homeowners that are dissatisfied. I have worked in the production building world for 20 years of my 40 and have not experienced the poor quality and lack of professionalism of the drywall/painting company. It is the number 1 topic at all community gatherings. Unfortunately, Lennar spends a lot of money on customer experience and one vendor is giving a bad review of Lennar.

I knew that Lennar had problems because all builders do, but I didn't realize how bad it is. These lower rated reviews never get seen on the site. I checked. The only reason I gave two stars was because at least the "construction manger" gave me an online tour before purchase. Since then, it's been one problem after another- flooding, cupboards falling down, tile issues, electrical issues. dead palm tree,, half painted woodwork. just total crappy workmanship all around. Then, when a "warranty order" is submitted, it's one excuse after another. "It's cosmetic- we don't cover it". "We don't cover trees"- Well, YOU incorrectly planted the tree and it died. I paid for it and I want the tree I paid for. Leak in a bathroom light, major cracks in the concrete, I could go on. My advice, don't waste your life savings on a Lennar home. It's financially, physically and emotionally draining to have to go thru this. ... More

The process was easy and straightforward. The home was delivered in good shape and as promised. We wish there were drawers in the bathrooms but understand the cost saving of them not being there. I disliked the lack of communication between signing the contract and closing. The lender at Lennar Mortgage was very difficult to get in touch with but kind when we did speak with him. Overall it has been a good experience.

I liked the experience on my part my home buying experience was smooth and I really appreciate how things were told in detail even though it was a lot of information it was simple stuff. However, I wouldn’t grade it a 5/5 since after closing I started to notice small details like paint, wall texture, and even the bathroom door handle not properly working

The experience was first rate. We are getting moved in now, and have to say it has been a joy to work with the team. Any issues were addressed quickly and honestly. The folks we worked with, cared and really gave a nut about us and making sure the experience was nice. Logan really stepped up to the plate making sure the water issue was addressed. The sales team was helpful and put up with us coming by about every 3 days to watch the house take shape. They answered our questions, and provide some hand holding as it is the first time we have purchased new. all in all an excellent customer service experience. ... More

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over fixing the issues. We also were unable to complete the final walk through on time as the home was not ready when we showed up to approve the corrections. I would not want someone else to go through what we experienced. Lastly, there was also an issue where our washer hoses went missing. We presented the problem to lennar and weren't helped to correct the issue... ... More

Post box keys should be given while closing. They were not given to us. And we were asked to only come between 10am-4pm to the community and pick up the keys separately. This is ridiculous. Why cant the post box keys be given at the same time while closing. Very bad experience

I just don’t feel that the house was built with the quality and the neighborhood. I feel that the sales person Wes not upfront as far as telling the homeowners about Lennar is rent investors buying rent properties in the neighborhood. just don’t look good for the property value for the homebuyers in the neighborhood. I have a HOA and you have renters in your neighborhood

We have had a smooth experience from day 1. From our final walk through to our actual move-in date, anything we needed to be addressed by Lennar has been completed. They listened to us.

Our sales and project managers were fantastic, and the quality of the build was reliable. Lennar responds when we have questions and we truly appreciate their service teams.

I was really excited to start the process of buying a home with Lennar Homes. Throughout my homebuyer process, I was somewhat clueless of what to expect. The person that I spoke to initially, which I thought it was my Realtor, rushed me through the initial process to take a down payment within the first day of meeting her. I was only shown two homes Which the first was already sold and the second was the last available so I was told. I was told that I would be walk-through the whole process if I had any questions or concerns I could reach out to my her, Jennifer. Jennifer was absolutely no help. She was only looking to make her commission from the sale. I only really spoke with her once. She knew I was a first time homebuyer in my whole story and I thought she was trustworthy enough to help me throughout the process. She was not at all. Even after purchasing the home throughout the stressful process with all the other agents that I spoke with about the mortgage loan, I have yet to speak with her. Each time I reach out to her I either get no answer or I have to communicate with someone else that has no clue of any information to provide to me as well. The mortgage officer is were very rude as well. I know it is a stressful job, but the point of the Realtor is to take the stress off the customer and the mortgage officer . Neither department was effective, sympathetic or compassionate . They were all rude and demanding and completely unfortunately Uncompassionate to the process . The construction of the home was thrown together. I’ve had many issues since the start with electrical and plumbing. Again, I have yet to be able to speak with my realtor about this because she has not returned any of my calls. The warranty department seems a bit sketchy with Lennar homes as well. Thus far, I have not been completely satisfied but making do because I’ve set myself up for failure for a $300,000 home that really isn’t even worth 75,000. They say when you know better you do better, I only plan to stay in this home for maybe the next two years and then I will be selling. I thought this would be my forever home, But at this rate, it does not look like it will be. Lennar should have Realistic realtors that are really willing to work with first time homebuyers, Or any homebuyers that is. Explain the full process and detail what to expect and what is included. They should not be so concerned about the commission that they are going to make either way. I was told by Jennifer that if things were not correct, and I was not happy then I would become her headache that far. It seems like she’s been avoiding me by dodging my calls and never being in the office whenever I stop by. Not to mention that I’ve been in Home for almost 5 months now and I’m just now getting a mailbox key that works and our mail is just now being delivered. We were distributed other peoples keys and had to run down the office to get the keys corrected. There are millions of homes in this neighborhood and each person had a different person’s key. I can only imagine how much of my mail had been stolen if it was ever even delivered. The recreation center took forever to be completed and has still yet to be fully completed. Are key cards still do not work appropriately And the pool is never clean. Things with Lennar should be more transparent than they are. All in all, I am not happy with my service or my home, but I guess I will make do since I am stuck here. ... More

Well built house that was completed on schedule. In a great community. We are very happy.

My Lennar Sales Representative guided me throughout my process in buying my home.

Well I have good and bad to say. 1. I was told my lot size was much bigger than the reality came to be. When I confronted them about this they just said they made a mistake and did nothing about it, they admitted their mistake. Two people within Lennar has admitted this error. 2. The area between the sidewalk and road has been in standing water since July 8 and it is now Sept. 9th. They finally started looking at the issue but it has not been solved. So guest coming to my home have to walk through standing water. 3. Other than the doorbell and sod around the road and driveway the home seems to been built well. 4. Other small issues has been handled timely. ( except front sod) 5. The people have been friendly. ... More

Overall was a good experience, there are some details to improve still.

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

These guys were really awesome in "caring" that your move in was perfect, and it was! HOWEVER, you discover "little" things once you settle which was disappointing!

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

Buying home from Lennar was a great experience . All my friends like my home and I always recommend Lennar because everything in my home are perfectly fix and good products. Thanks BAMIKOLE

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

Need to offer more options. Additional outlets, upgrade carpet, paint colors. Allow a deck header to be installed. Better HOA. Terrible at communication!

After being in our home for just under three months, we have noticed some quality and workmanship issues. For a "luxury" home, the appliances are low grade along with many of the other finishes. There are also minor issues like "sloppy" work (paint drips, dirty/stained tiles/ sloppy trim work, ect.). These things aside, we are happy with our home.

We paid extra $27000 for the view because we live uphill. Now the house behind us block our view. Very disappointing. If we had known that our view had been block, we would not buy this house.