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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21857 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21857 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

great experience

  • Miguel S.
  • Verified Homebuyer
  • October 19, 2024
  • New Braunfels, TX

great investment home for my budget

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Annoying Experience, however...

  • Eric D.
  • Verified Homebuyer
  • October 19, 2024
  • Fort Worth, TX

Ultimately, I'm happy with my new house, everything was built properly, and professionally, and if there was a defect, it was fixed. My Experience was annoying during the process of signing the paperwork. Whenever they needed me to sign something, it was while i was at work helping out a customer, and because I did not sign or read their emails immediately, I was sent a second notice that read, "as of this time, on this day, at this hour we sent this document to you and you have still not responded." how rude and they continued this behavior after I've told them multiple times that I'm not ...

Lennar responded:
Thank you for sharing your feedback, Eric. We sincerely apologize for the frustrating experience you had during the paperwork process for your new home. We understand how disruptive it can be to receive multiple requests for signatures while you are at work, and we regret that our communication was not up to your ...

Total Score 1


Quality 5

Trustworthiness 5

Responsiveness 4

Customer service

  • Anonymous
  • Verified Homebuyer
  • October 19, 2024
  • Port Orchard, WA

The Lennar team was really nice during the purchase process. It was too much electronic signing, not enough explanation of the entire process. At least with in person, paper signing of closing documents, important pages were explained. I got zero explanation of what I signed, no time to read through everything. About a month after I closed, I texted a member of the sales team and the reply I got was not very nice. The reply was, “this number is not a good contact number now.” It was a weekend day when I reached out to this person and I just feel like as a member of the Lennar team, this ...

Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your home purchase ...

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 3

To be honest the favorable and otherwise experience was at best satisfactory.

  • Frank F.
  • Verified Homebuyer
  • October 19, 2024
  • Santa Clarita, CA

The experience was like I was purchasing a home using the sellers agent to represent me and the agent's primary concern was in the interest of the seller not mine.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

The Title representatives were both friendly and professional. Settlement was done quickly and efficiently.

  • Lisa O.
  • Verified Homebuyer
  • October 19, 2024
  • Winchester, VA

The sales representative, Carl, was wonderful! He went above and beyond to answer any and all questions I had, and to assure me that I was getting exactly what I contracted for. I had an awful experience with another builder before I found Lennar, and Carl was very sensitive to my fears going forward with this home purchase. Oscar, the construction manager, was fantastic as well! He listened, answered my questions honestly, and gave me full confidence that things were going along smoothly and on schedule. Every step was explained in detail. Even after I moved into the house, Oscar ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My salesman, Trey was great, and knowledgable; Brett and George worked hard to get me my mortgage.

  • Anonymous
  • Verified Homebuyer
  • October 19, 2024
  • San Antonio, TX

Overall, the home buying experience was ok, it was after and the issue I had was getting creditors checks to pay my bills; it took 3 months....very unacceptable. Messages were not returned from the office on 410 and Jones Maltburger, I feel I was just ignored.

Total Score 3


Quality 4

Trustworthiness 1

Responsiveness 1

Very satisfied with my new home

  • Jennifer M.
  • Verified Homebuyer
  • October 19, 2024
  • Baytown, TX

Closing was a smooth process! I am very satisfied with my new home! It was worth the purchase! I love the residential community as well! Very diverse!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Easy to deal with

  • Neil P.
  • Verified Homebuyer
  • October 19, 2024
  • Monroe Township, NJ

John the realtor made the buying experience extremely stress free. This is actually the 2nd Lennar house we purchased in the community.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

One in a life time dream

  • Eric C.
  • Verified Homebuyer
  • October 19, 2024
  • Winchester, CA

So far the experience been great!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Builders, but Some Items Could Have Been Better

  • Jami B.
  • Verified Homebuyer
  • October 18, 2024
  • Port Orchard, WA

Overall, the house is very nice. The floor plan is exactly what we were looking for as we down-sized. Complaints: It is designed for the Jolly Green Giant. I cannot reach the rods to control the blinds. The blinds are really nice, though. We had to have them replaced so this 5'4" homeowner could control the blinds. In the bathroom, I could not reach the shower head. My 5'11" husband could, though. There were no security bars in the shower and only one towel ring for the primary bathroom, yet it had two sinks. Not very sanitary. We paid to have the blind rods adjusted, added an ...

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 2

Jessica

  • Jessica S.
  • Verified Homebuyer
  • October 18, 2024
  • Williston, FL

It has been a struggle to get anything done or adequate communication after signing the contract. The walk through and closing was a horrible experience and I'm still struggling with post close issues.

Lennar responded:
Thank you for sharing your feedback, Jessica. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Ms

  • Lydia M.
  • Verified Homebuyer
  • October 18, 2024
  • Fort Worth, TX

Over all is good. The workmanship of the house is good, however after we moved in the floor of the padio and the garage cracked and we were told the warranty does not cover that. That's a little disappointment. It's only a month since we lived. Cracked floor should be maintained by them.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 3

Our House Buyers Experience

  • Cassandra S.
  • Verified Homebuyer
  • October 18, 2024
  • Summerville, SC

Everyone tended to our concerns and address them

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

The overall purchase process of 15 Alcovy Trail

  • Negil J.
  • Verified Homebuyer
  • October 18, 2024
  • Sharpsburg, GA

The overall process of purchasing this property was great.The realtors and finance managers were professional and knowledgeable.Keep up the good work and thanks for sticking with us through the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worse than imaginable

  • Annamaria T.
  • Verified Homebuyer
  • October 18, 2024
  • Myrtle Beach, SC

Horrific craftsmanship, no response to concerns. Floors are not even worth what Lennar even paid for them

Lennar responded:
Thank you for taking the time to share your review. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
If there are any outstanding warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

October

  • Anonymous
  • Verified Homebuyer
  • October 18, 2024
  • Huntley, IL

Ok, it went fine, could have had better communication on HOA fees.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

First home purchase

  • Juan O.
  • Verified Homebuyer
  • October 18, 2024
  • Ocala, FL

It was our first home and it’s been wonderful, thank u Lennar team for making it possible gif us yo own a home. Very grateful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great job

  • Socorro L.
  • Verified Homebuyer
  • October 18, 2024
  • Converse, TX

Fair work and fast responses

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lied

  • Sara F.
  • Verified Homebuyer
  • October 18, 2024
  • Madison, AL

My Lennar loan officer lied about the incentive. It left a sour taste in our mouth. It was too late to walk away so we had already wrapped up at our previous place. It was not until we asked for final number (the breakdown for cash to close was not provided until we pressed for it) where the lie came out. It explained why they did not want to provide us with the number until the last second.

Lennar responded:
Thank you for sharing your feedback, Sara. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
Moving forward, If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Thanks from lennar

  • Abdul G.
  • Verified Homebuyer
  • October 18, 2024
  • Princeton, TX

I am really excited for our new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

AJ

  • Anish J.
  • Verified Homebuyer
  • October 18, 2024
  • Willis, TX

So many things were requested after the inspection but not fixed before closing but was told it’s taken care of. Bit good thing is that they took care of it when I showed them those issues after closing. Your mortgage was very high in interest and for some reason felt like they were not interested in my business.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Bad buying experiences with Lennar

  • Allison V.
  • Verified Homebuyer
  • October 18, 2024
  • Humble, TX

Have bad experiences with Lennar’s title and sale agent. They tried to tell us wire the money before the closing date which is understandable. However, the final walk through date is AFTER the closing date. I voiced the concern without any answer. On Lennar track, they are no where ready for closing. No seller commitment document, no survey document uploaded or provided. I bought 3 homes with them and this will be the last one

Lennar responded:
Thank you for sharing your feedback, Allison. We sincerely apologize for the negative experience you have had with your home purchase and we regret that your experience did not meet your expectations. If there are any outstanding warrantable issues, please do not hesitate to reach out to your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Good Process

  • Roderick S.
  • Verified Homebuyer
  • October 18, 2024
  • Danville, IN

Everyone has been very helpful all along the way. We especially appreciated accommodating a major last-minute change. Chris has been wonderful in dealing with problems as they arise.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Maybe Expected Too Much

  • Debra R.
  • Verified Homebuyer
  • October 18, 2024
  • Westfield, IN

First time moving into new construction. Lots of cutting corners being discovered as we live here, not all seen in final walk through. Moved in with very dirty floors(along with caulk and paint). Scratches on refrigerator, sink and counter tops. Lots of additional construction going on around us so we began with dirty windows and screens. Fighting ants and spiders inside.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

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  • Richard D.
  • Verified Homebuyer
  • October 18, 2024
  • Portage, IN

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Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

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