Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Could be better
- Tina C.
- Verified Homebuyer
- October 23, 2024
- Lakewood Ranch, FL
Terrible Lennar financing experience, but love my new neighborhood and still have many issues with the house that has not been addressed.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Poor quality cookie cutter homes
- Anonymous
- Verified Homebuyer
- October 23, 2024
- Durham, NC
Build cheaper, build more, and charge twice what you would have charged three years ago. THAT’S the Lennar way.
Lennar responded:
Thank you for sharing your experience with us. We’re sorry to hear that we didn’t meet your expectations in terms of quality and price. We value your feedback and hope to have the opportunity to improve your experience as a homeowner moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Looking forward to The Presley completely
- Roberto H.
- Verified Homebuyer
- October 23, 2024
- Henderson, NV
Reisa was instrumental in getting me in the home I wanted for my family
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Skeptic turned believer!
- Shwanda B.
- Verified Homebuyer
- October 23, 2024
- Apopka, FL
I was really skeptical about Lennar getting me into a quality home quickly and painlessly but working with them is one of the best life decisions I’ve ever made! The process was manageable, the people were kind and attentive and within weeks I was handed the keys to a brand new home!
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great home
- Richard R.
- Verified Homebuyer
- October 23, 2024
- Pleasanton, TX
Me and my wife bought our first home and it was a great buying experience. We got a great rate with a low monthly payment
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Below average.
- Anonymous
- Verified Homebuyer
- October 23, 2024
- North Fort Myers, FL
Lennar quality in work is not up to par for what you pay for. Cheap cabinets, driveway done incorrectly and answering back with concerns is awful.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Pleasantly surprised by level of service
- Debra R.
- Verified Homebuyer
- October 23, 2024
- Henderson, NV
We have had a few issues after move -in but have been pleasantly surprised as to how expeditiously they have been handled. We have built a few high end custom homes and Lennar has been as responsive these home builders. I am pleasantly surprised that a moderately priced tract home has such a good service team!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Annie
- Annie J.
- Verified Homebuyer
- October 23, 2024
- League City, TX
I’m excited to have this home. Construction manager, Danielle is really nice person. Spacious kitchen cabinets are great. . Good luck to Lennar builders. Good deal. Good job.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience.
- Donald C.
- Verified Homebuyer
- October 23, 2024
- Athens, AL
It was a good experience, people were responsible and helpful. One area could be better. The different teams, sales, construction, finance, title, could communicate between themselves better.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great!
- Paren M.
- Verified Homebuyer
- October 23, 2024
- Ball Ground, GA
Very seamless home buying experience. Perfect mix of affordability and style. Having Lennar’s support for 1 year after the closing has made this transition to homeownership all the more appealing. Staff members are kind and supportive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home buying made easy
- Karon H.
- Verified Homebuyer
- October 23, 2024
- Indianapolis, IN
This precious from start to fitness has been pretty simple. I did everything with Leonard I financed I got my homeowners insurance. I purchased a home that was already prebuilt enclosed and less than 60 days. It was an amazing experience. Lender was exceptional and so was the sales team. Gregg was great and so was Austin and I cannot forget about, NICOLE
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My take on my new home.
- Charlotte G.
- Verified Homebuyer
- October 23, 2024
- Port Orchard, WA
I feel the experience of buying has been good. Eugene was available and greatly helped me in purchasing my home. I would like to comment on a few matters. The quartz island in the kitchen is not a good choice. The stone is fragile and takes a great deal of time to keep clean. There are too few electrical outlets and consequentially I have to resort to extension cords which are unsightly. The wire shelves are not good, do not look nice and bend under weight. The shower heads that are mounted high on the walls are impractical. A shower head with a hand held cord would be much better. Several of ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Brand new house but it's one problem after another.
- Marc T.
- Verified Homebuyer
- October 23, 2024
- Lutz, FL
So many problems, but the biggest one is that my brand new house that I closed less than 2 months ago, now has diffused mold in the kitchen and a water leak under the concrete. I can't even move in even though I'm about to make second mortgage payment.
Lennar responded:
We are sorry to hear about the mold and water leak under the concrete, Marc. We understand how frustrating it can be to encounter issues with your new home. Please know that we are committed to improving your experience, and we would appreciate the opportunity to earn back your trust. if there are still any outstanding issues or concerns, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review and detailing your request so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Not the best experience
- Deanna D.
- Verified Homebuyer
- October 23, 2024
- Henderson, NV
This was the worst mortgage transaction I have ever experienced. Communication was minimal, our concerns were not addressed in a timely manner, and our loan was not cleared to close until the last minute. Thankfully, we had the best realtors guiding us throughout the process. The final walkthrough process was a joke. Third time was a charm for us. After moving in we found so many issues, mostly minor, that should have been addressed prior to moving in, but customer service had been great. Josh has been very responsive and has made sure everything is taken care of.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Not at good and smooth
- Jose C.
- Verified Homebuyer
- October 23, 2024
- Royse City, TX
The whole experience was not at easy as i though.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
M
- Anonymous
- Verified Homebuyer
- October 23, 2024
- Crandall, TX
Lennar overall is 3
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar Homes is the best!
- Rebecca J.
- Verified Homebuyer
- October 23, 2024
- Princeton, TX
I just want to say thank you, thank you, thank you and thank you again for everything you've done. This is my first time being a home buyer and I did not know that it was going to be this easy, thanks be to God Almighty, thanks be to Michael H. Rebecca Z. and many others.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
LENNAR WESTVIEW crossing
- Donald V.
- Verified Homebuyer
- October 23, 2024
- Algonquin, IL
It was a very nice experience meeting with the construction managers and the final walk through representative for my new home. They were all very knowledgeable and attentive to the details and needs that were presented. Many thanks to everyone, and I love my new home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
..at your own risk
- Anonymous
- Verified Homebuyer
- October 23, 2024
- Dallas, TX
Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you have faced with your new home. We understand how important it is to have quality materials, effective communication, and proactive service, especially when making such a significant ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Jan
- Dong Y.
- Verified Homebuyer
- October 23, 2024
- Myrtle Beach, SC
I bought my house from Gregg at Lennar. I even have not gone there to see it in person. But the purchase of experience is very good. Lennar is reliable. Look forward to seeing the house and get to know the materials soon.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality home and the nicest employees!
- Susan W.
- Verified Homebuyer
- October 23, 2024
- Gresham, OR
Beautiful home and friendly, helpful, responsive staff. Great experience for a first time new home purchaser.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very confusing purchase
- Allen S.
- Verified Homebuyer
- October 23, 2024
- Wimauma, FL
The road noise from w.lake bld. Should have been disclosed. This is a heavily traveled drag strip.the plastic fence does nothing for roads noise. I wouldn’t recommend anyone to purchase here. Also wasn’t disclosed that we don’t own the club house.
Lennar responded:
Thank you for sharing your feedback with us, Allen. We sincerely apologize for the inconvenience and frustration you have experienced due to the road noise.
If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 4
Mosie
- Maureen S.
- Verified Homebuyer
- October 23, 2024
- Providence Village, TX
The entire process using the internet and “portal” was a nightmare for this Baby Boomer! Everyone I encountered assumed I knew how to navigate, upload, download, scan, import to a file - and I still don’t! AND - I didn’t have a computer or the internet, so this experience left me with a bad impression of Lennar. I was treated like an absolute moron because I didn’t understand how to present documents or find one to sign!!!! And when I did ask for help, many people were impatient with my lack of understanding the technical lingo. Very unpleasant experience
Lennar responded:
Thank you for sharing your experience with us, Maureen. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how challenging it can be to navigate online systems, especially without prior experience or access to the necessary ...
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 3
We Bought a House
- Russell F.
- Verified Homebuyer
- October 23, 2024
- Princeton, TX
We went to tour the division just to see what they were like and it went from a tour of new homes to essentially a car sale. I don’t mean that in any bad way, but that was the closest kind of transaction I can compare that too. Working with Michael we were qualified for our new home and thus began our journey to becoming homeowners. We were then assigned Matt to get all of our required loan documents in order. Once everything was collected we were good to wait until the closing and cash to close transfer. The signing was very quick and painless.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Sri
- Atchyuta S.
- Verified Homebuyer
- October 23, 2024
- Apex, NC
Good community and good facilities
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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