Lennar Reviews

Thank you for your help! Sincerely.

Employees are great they did everything they could to get me into my home as soon as possible, when issues were brought up they immediately got on it. If it wasn’t for the customer service and employees I would have not gone through the sale.

The buying process was great Zach followed up with us through the construction process. My biggest disappointment is the quality and the workmanship and finishes. Skip trowel finish on walls terrible done buy someone who didn't know what they were doing. We love the house and community just wish better care should be take with interior finishes.

Customer service from Wendy exceptional.

Our experience was easy from start to finish. The response time to an issue has been outstanding’ easy to work with, friendly!

If you had to put Lennar in the good, better, best category. They would be better. The price we paid was on the better side the materials used was occasionally on the good side. The most disappointing install was the cheap carpet that feels like cardboard. It’s a shame to spend over half a million and get carpet used in dorm rooms The building process has almost zero customizations. If you want an extra outlet, to bad. If you want to insulate interior walls, to bad. The window package is CHEAP. There are tons of upgrades available But they don’t follow new trends like black accents. The expensive upgrades don’t get your better workmanship either. I’m curious to see how things hold up over time. We hope to move in the next 10 years where the house will likely deteriorate. But for now the turn key new house everything included has been great. ... More

Very good but not perfect

The home-buying process was super smooth, and did not have any issues whatsoever. The entire Lennar team were friendly and answered all questions i had about the home and community.

Over all a very good experience. You have to understand that they are really throwing these homes up at an incredible pace. Only a few cosmetic issues that were handled after the walk through. Sales office took care of me, showed me three homes in process and doing the paperwork in less than an hour.

We love our new home and have enjoyed working with the staff at Lennar. Though everyone has been courteous and professional- we do wish our punch list items were being handled in a more timely manner

They were very nice helpful

The appliances, minus the extra cheap washer and dryer, are top notch. Putting a $200 crappy washer in a million dollar home is just insulting. At least give the buyer an option to upgrade. Overall, the flooring was put in straight, I've seen worse grout jobs. We really have no major complaints at all so far. Lennar is definitely overpriced for a very basic house, but we liked the space and the neighborhood. They gave us a great interest rate deal at a time when rates were skyrocketing. So zero complaints on the buying process. Any minor issues that we've had, have ALL been corrected in a super fast and efficient manner. Their follow up workers are fantastic! We are still cleaning up paint marks all over the house floors, but I guess that's normal. The plastic seats on the toilet are a little ridiculous and cheap for the price we paid on the house, but overall, workmanship was actually better than Del Webb, Richmond American, Pardee, Pulte and even Toll Brothers. Some of the other builders have more options for sure, but then they added up to way beyond Lennar. So I guess you have to figure out priorities. We would still consider using Lennar in the future. Communication and the process for reporting issues with the home is beyond brilliant and easy. You get a Lennar rep to work with you throughout the process and ours has been beyond amazing and on top of everything! ... More

Nice people kind attitude with me

Excellent responses to any needs or concerns . 1st new home very impressed with Lennar for Osborne Trails home. Communication was terrific. Very happy

The home buying experience with Lennar from the on-site sales agent to the closing process was exceptional. I have bought several homes in the Atlanta metro area and this experience has been the best. There were issues after I closed but Kendra in customer care was wonderful and wasted no time addressing the issues. Would recommend Lennar without reservation.

The buying process was great. Love the house, but wish I could’ve picked some of the finishes. Waiting for small issues to be repaired. Overall, I would recommend, very nice community & looking forward to many years here.

I had very pleasant experience watching my house being built. Personnel was very helpful trough the process. They responded to my questions. I was getting videos regularly showing progress of my house being built.

We worked with Pete L. On our home purchase and he was awesome. I would recommend Lennar Home on my experience dealing with him. He was available at every turn. Thank you Pete for making my home buying experience smooth and enjoyable!

Great sales team to deal with.

Responding to problems your people are not good. Still waiting on new cabinets that have not been replaced yet. A/c work heater doesn't. Not good for a new home.

I am extremely happy with my purchase. On August of 2022, I was notified by a Lennar Sales Agent Adam Barton that a home that may fit my family needs was available. He advised me of the price and immediately notified Melissa to see if the numbers would work. Melissa diligently started working on my case and came back with an more than outstanding result. Once Adam had me sign the purchase agreement, Melissa immediately started working on my case (lighting fast). With the hundreds of questions, I asked Melissa she was calm, cool, very patient, and answered all my questions with ease. With subsequent phone calls on a million more questions, Melissa was available extremely considerate of me being a first-time home buyer and answered anything I threw at her. Melissa was even there for me on her birthday. She was knowledgeable and I could tell from the sound from her voice she wanted this purchase to happen as bad as I did. When Morgan began to handle my case, her voice was respectful, outstandingly courteous, and refreshingly understanding. As with any mortgage process paperwork requested can be overwhelming and sometime scary for a first-time home buyer. Morgan put me at ease, she took the time to explain what was needed and why. Every time I talked to her, I was impressed about her knowledge, professionalism, and what I appreciated the most was her kindness. Again, I felt Morgan wanted me to have this home as bad as I did. I have lived in Florida for the last 12 years since I came home from Iraq. My wife and I have wanted to own a home since the first day we moved to this state. I know in my heart the Melissa and Morgan made this possible for my family. I now own my own home for my young children and their children to grow up in. Melissa and Morgan are the best assets you have at Lennar Mortgage. If there is an award, recognition program, or even customer satisfaction bonuses offered at your company I respectfully request for Melissa and Morgan be considered. These women deserve any positive recognition. I will never forget their kindness which has reflected so wonderfully on Lennar. Because of them, If I purchase another home in the future it will be with Lennar. ... More

We love the home and neighborhood. It is perfect for us. Very few, and minor issues for the most part. The home does have a full warrantee but getting help with any issues you may have is sketchy. If you have an issue you submit a job ticket. You will be connected with a "virtual" customer care assessment... but nothing can be repaired "virtually" so that is a waste of time. In the end you will be bounced to someone that represents your neighborhood in person. Whether or not action is taken on your request is in that person's hands. I had that person throw away my ticket because I disagreed with his assessment. He officially declared me unresponsive and stated that the work was done. I responded many times, including phone calls, no work was actually done. From this point on I don't count on customer care and will just take care of problems myself. ... More

Lennar is a large company and grew to that size by being forward-looking and developing systems and processes to accomplish home-building and selling to satisfy the majority of their customers. Besides meeting local codes and working within a difficult economy and supply chain, they manage to accomplish this while keeping their prices in line and delivering a home in a reasonable timeframe. Having said all that, I am 95% satisfied with my new home. The floor plan I chose is time-tested and made with decent quality materials and components for the most part. Minor items like the dishwasher, carpeting and paint can be upgraded by the homeowner later to their own tastes as I did. The major components (HVAC, electrical, framing, roof) are all excellent. And I have no worries as a buyer because of their 1-2-10 warranty. Lennar has an excellent system and staff to address minor warranty issues for new homeowners and they do follow-up and make sure things are right. As with all large companies, the quality of their product depends on individuals. Most of the Lennar employees (not all) that I dealt with are very at their job and do focus on taking care of the customer. I WOULD recommend them to family and friends. ... More

Very easy to deal with. Ronnie was our sales rep and she was awesome.

Overall, we love our new home. Since moving in, we have noticed that some things were not what you would expect on a new house costing $360,000, such as caulking on the baseboards and not being able to use regular toilet paper because they installed the paper holders incorrectly.