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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21976 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Our sales rep. Lewis Walden is excellent - Warranty Mgr. Nick is very responsive

  • Ronald M.
  • Verified Homebuyer
  • October 18, 2024
  • Lehigh Acres, FL

Lennar delivers what they advertise.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Stress-free process

  • Nia S.
  • Verified Homebuyer
  • October 18, 2024
  • Beasley, TX

God lead me to Lennar and I praise Him daily for this guidance.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience Beautiful home!

  • Audra P.
  • Verified Homebuyer
  • October 18, 2024
  • Charles Town, WV

Home quality is great, sales and builder experience was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Experience

  • Angelo D.
  • Verified Homebuyer
  • October 18, 2024
  • Commerce City, CO

From start to finish, a good, seamless buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente

  • Victoria C.
  • Verified Homebuyer
  • October 17, 2024
  • Davenport, FL

Desde el primer momento me orientaron en la compra. Las visitas de inspección todo a tiempo,buenos acabado y excelente comunidad

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Blah

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Bennett, CO

At the start of my process the people were so nice and helpful. When I started the process they told me about what I needed, however once we started to get into it and after I was on vacation I was constantly bothered for information that was already provided. They keep asking for the something over and over and for info that I did have or could not retrieve untill a later date. Even after I told them I would not be able to get so.ething they asked for till a certain date they made a due date that was unreasonable and before when I already told them they would have to wait for it. This was ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

It could have been better

  • Kendra M.
  • Verified Homebuyer
  • October 17, 2024
  • Rosharon, TX

This is my third Lennar home, and to be honest, if it weren’t for my commitment to the Next Gen model, I wouldn’t have purchased from Lennar again. The lack of customization options and the smaller yard compared to my previous homes have been quite disappointing. I’ve also experienced several warranty issues. While they are typically resolved quickly, the quality of the repairs seems to have declined in recent years. Additionally, my assigned sales representative has been unresponsive, and it’s been nearly two months since I moved in, and I still haven’t received a mailbox key which is ...

Lennar responded:
Thank you for sharing your feedback, Kendra. We sincerely apologize for the negative experience you have had with your home purchase and we regret that your experience did not meet your expectations.
We appreciate your loyalty to the Next Gen model. If there are any outstanding warrantable issues, please reach out to your local Customer Care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Working with lenner was a nice experience

  • Abiodun A.
  • Verified Homebuyer
  • October 17, 2024
  • Saint Michael, MN

My experience with lenner was so great. All the stages of the process were smooth. My loan officer and his team were so awesome, and they all did a great job. I will be glad to work with lenner anytime the needs arises.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Bert V.
  • Verified Homebuyer
  • October 17, 2024
  • Millsboro, DE

From the beginning of the sales buying process to the closing on. the property all the Lennar professionals made it easy and simple. For most this is a large purchase and Lennar was there to answer all questions and make the process bearable.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very helpful

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Reidville, SC

Michael the CCR was very helpful and went above and beyond with helping get a repair fixed

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Superb Homebuying Experience with a dynamic sales agent.

  • Jerome F.
  • Verified Homebuyer
  • October 17, 2024
  • Justin, TX

The process from looking at homes to the final move-in was seamless. Hailey H. was extremely personal and devoted her time and efforts in ensuring that my concerns were addressed in a timely fashion. The quality the new home that I purchased is outstanding, what was optional features in most of the other homes we looked at were standard features for Lennar. The builders team from sales, financial to final inspection was over and beyond my expectations. Hailey was very attentive to what we were looking for and even helped us get more value for our money.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Promises everything delivers nothing

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Charles Town, WV

Be very careful when dealing with Lennar. Get everything in writing, do not believe verbal promises and fast talking "construction managers" who disappear once you have signed any document. When following up on pending items, they simply ignore you, better yet, tell you "that's cosmetic", or to make a warranty claim. However, warranty companies do not fix/repair things that the builder should have completed as promised. Nowhere to turn, you are left with over paying for a house that should have been as presented during sales representation. Scratched appliances, damaged cabinets, unfinished ...

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Good Trust Worthy Sales

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Huntley, IL

Generally a good experience. Sales person 'Pam' was great to work with. Very trust worthy, she stood by her word, even when difficult. Minor problem with the house after Closing was resolved quickly. Minor punch list items were all completed quickly before final walk through.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great value for your bucks

  • Jose E.
  • Verified Homebuyer
  • October 17, 2024
  • Kissimmee, FL

Once moved, I found several issues with my brand new townhome. I requested the service to fix them through Lennar owner portal. They responded quickly with a phone call from Josch and then emails and text messages from Alexis. They both were very professionals and friendly. They have schedule several appointments to fix the areas of concern. Great customer service post purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Needs more communication with homebuyer

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Ranson, WV

We were very excited to purchase our new home and initially we were treated that way in the beginning. Once our house began was when we started to have some communication issues. Our building manager had changed hands three times but we were not alerted until we were scheduling our walkthroughs. As a new homebuyer, I would want to know who is the building manager is at all times in case situations arise that need to be brought to their attention. Our sales representative also moved locations halfway through which gave us no one to talk to on site. This again could have been rectified with an ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Not happy working with Lennar

  • Perla H.
  • Verified Homebuyer
  • October 17, 2024
  • Wimauma, FL

Not happy my experience with Lennar Tittle I do not recommend to buy with Lennar bc his Tittle company had a bad practices. More than one moth waiting for my money to pay my cards. Still any clue how to pay HOA fees. Any information how to do many things,

Lennar responded:
Thank you for sharing your feedback, Perla. We sincerely apologize for the negative experience you have had with Lennar Title and the delays you have faced. We understand how frustrating it can be to wait for your funds and to lack information on paying HOA fees and other important ...

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Homeowner

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Riverview, FL

My experience so far with Lennar Triple Creek 50 QR, has been very negative. Mainly since moving into the home there has been a strong (methane/sulfur) odor problem in the house that has not yet been resolved. A work order submitted via the Lennar Home Warranty Portal, only to have it denied stating "not covered under warranty" Workmanship, materials and appliances are of poor quality, The home is not worth the price paid. I regret making this Lennar at Triple Creek 50 QR home purchase.

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home and we regret that your experience did not meet your expectations. If you could provide more details about the specific issues you encountered, it would help us assist you better. Please send an email to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) referencing this review, so we can forward it to the appropriate team for further review and action. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Disappointment says it all!

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Lockhart, TX

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, ...

Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with your new Lennar home in Lockhart, TX. We understand how frustrating it can be to encounter multiple issues after moving in, and we appreciate your patience as we work to address them. If there are any outstanding warrantable issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

We were completely satisfied with our purchase.

  • Laurence M.
  • Verified Homebuyer
  • October 17, 2024
  • Osseo, MN

Were very attentive to our needs and answered our questions.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Townhouse

  • Anonymous
  • Verified Homebuyer
  • October 17, 2024
  • Land O' Lakes, FL

Sales staff was great mortgage and insurance. People were great title company was great. We were a little disappointed with some of the things that they’ve cut to save money this is our third Lennar home and we can see that they’ve cut out a lot of things that they used to give like towel and toilet paper holders in the bathrooms and complete white paint on the inside instead of the two tone colors that they used to use and they didn’t give any touchup Paint for future touchup other than that. Everyone that we dealt with in person was very good. In all, it was a good experience

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Carter was great. Very helpful and a very nice person.

  • David G.
  • Verified Homebuyer
  • October 17, 2024
  • Crandall, TX

The seller response was really slow. I had to drive to the mortgage office to buy the house because of the slow email response. The Lennar support concierge never called me back and seemed not personable. Everybody seemed too busy to answer my questions in a timely manner.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Homeowner

  • Darleen Y.
  • Verified Homebuyer
  • October 16, 2024
  • Las Vegas, NV

The only issue I had was the numbers issue they kept giving me different quotes on how much down payment I was gonna have to give, and it was never accurate so it made me last very upset up to the last minute. Other than that, I can say that Lennar really responded immediately to everything. Explained everything from the home top to bottom. For having a three-story four bedroom extremely energy, saving home. After the purchase, if there were something wrong with the home, they got to it immediately. Customer service to the max. I did pay a little bit more than what I wanted to, but I got the ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Lennar offers good, solid homes

  • Barry H.
  • Verified Homebuyer
  • October 16, 2024
  • Madison, AL

They are building homes at a high volume and the home had a number of issues that were ultimately addressed prior to closing and even after. They tried to cut some corners and some issues were found after closing. They do follow up but you just have to be very thorough in the closing process. The home layout and design is very good and the location is excellent. I would likely have bought from them again at the end of the day.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Generally not a great experience

  • Ahmed M.
  • Verified Homebuyer
  • October 16, 2024
  • Durham, NC

Staff was not the most friendly or responsive Missed drywall inspection

Lennar responded:
Thank you for taking the time to share your feedback, Ahmed. We sincerely apologize for the inconvenience and frustration you experienced with our staff and the missed drywall ...

Total Score 1


Quality 2

Trustworthiness 4

Responsiveness 1

Nonexistent communication, unprofessionism, and not consistent

  • Anonymous
  • Verified Homebuyer
  • October 16, 2024
  • North Chesterfield, VA

Failure to deliver on time No communication After multiple follow ups for communication met with rudeness and unprofessionism. Does not supply products initially promoted Worksmanship is subpar Would never recommend to any homebuyer.

Lennar responded:
Thank you for sharing your feedback. We deeply regret the issues you faced with communication, professionalism, and the quality of our work. Your experience does not reflect the standards we strive to uphold, and we apologize for any inconvenience ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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