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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21857 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21857 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Prontitud and kindness always.

  • Ana A.
  • Verified Homebuyer
  • October 02, 2024
  • Columbia, TN

They try to help you communicating every step of what you are buying and Answering your questions, they lock for ways to make it easy for you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

All Lennar employees are incredible to talk to and helpful.

  • Munkhbaatar J.
  • Verified Homebuyer
  • October 02, 2024
  • Aurora, CO

We have been so happy about our new home. I think everyone wishes that there would be a swimming pool in the future and the playground job will get done soon. We have been building one of the nicest community in Colorado, so keep it up for everyone here. That is really my suggestion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I’m having a great experience with Lennar

  • Seth W.
  • Verified Homebuyer
  • October 02, 2024
  • Smithfield, NC

So far so good everything‘s been great and Lennar and their personnel have been extremely helpful in resolving issues and answering questions and they have made my experience easy and I look forward to continuing to work with Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Somewhat smooth process

  • Michelle S.
  • Verified Homebuyer
  • October 02, 2024
  • Smithfield, NC

Most of the workmanship was great but two of the bathrooms came without hand towel holders. When I came back for my walkthrough things were still not done and to this day they never replaced shrubbery that was supposed to be replaced. Lennar needs to do better when writing the laws/covenants for the HOA.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Spousal Aggreement

  • Anonymous
  • Verified Homebuyer
  • October 02, 2024
  • San Diego, CA

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side ...

Lennar responded:
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience during your homebuying process and that your home did not meet your expectations. If there are any outstanding warrantable issues, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com referencing this review, so we can help follow up. Thank you for your patience and understanding. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

Mr. Manohar T

  • Manohar T.
  • Verified Homebuyer
  • October 02, 2024
  • Durham, NC

Very systematic and very effective way

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Very pleased

  • Richard H.
  • Verified Homebuyer
  • October 02, 2024
  • Converse, TX

Very pleased with our experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Norborne Glebe

  • Aaron A.
  • Verified Homebuyer
  • October 02, 2024
  • Charles Town, WV

Great service and wonderful experience!!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Robert

  • Robert V.
  • Verified Homebuyer
  • October 02, 2024
  • Eagle Mountain, UT

Excelente ambiente social, precio acorde a la calidad, recomendable al 100%.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome home shopping experience from start to finish!

  • Rommel D.
  • Verified Homebuyer
  • October 02, 2024
  • San Diego, CA

I've own 2 homes prior and Reed @ EPOCA is my 3rd and hopefully my final. I can't say enough of how my shopping experience was low stress and somewhat enjoyable. All the staff from finances to the on-site representatives, were helpful and patient. We're very happy with our new home. Those individuals worth mentioning are: Felice, Becky and Lisa.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good experience and good value for the money

  • Steven C.
  • Verified Homebuyer
  • October 02, 2024
  • Valparaiso, IN

We contracted with Lennar to build a new home in the Irongate community. The process went smoothly overall and the build was timely. Quality of materials and skill in framing was average with some work below average or not to code. Several framing mistakes were made and were caught/corrected during the pre drywall inspection. Drywall finish is decent and trim was good. The construction manager Darell was very good to work with and the pre closing walkthrough was very thorough by Lennar. They were open to listening to concerns and worked to correct them quickly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Customer service is very rude

  • Anonymous
  • Verified Homebuyer
  • October 02, 2024
  • Apex, NC

Worst customer service! No one cares after the purchase of the home. I created a service request ticket and it was closed without any communication.

Lennar responded:
Thank you for sharing your feedback with us. I am truly sorry to hear about your experience. This is certainly not the level of service we strive to provide.
We understand the importance of addressing issues promptly. If the issue is still outstanding please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com referencing this review, so we can help follow up.
Thank you for your patience and understanding.
Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great home buying experience

  • Jamie G.
  • Verified Homebuyer
  • October 02, 2024
  • Las Vegas, NV

I love my home and Lennar made the home buying process easy!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great!

  • Layal L.
  • Verified Homebuyer
  • October 02, 2024
  • Lakewood Ranch, FL

Best buying experience I had. All the teams at Lennar are thorough & caring. Couldn't find better choice for the price, service & quality that Lennar provides. So satisfied with my home purchase

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New Townhome

  • Randy T.
  • Verified Homebuyer
  • October 02, 2024
  • Foley, AL

The experience was a pleasure from start to finish. Mary (Sales), David (Finance), and Sage(Title) made the process a breeze. After the sale (Mary) has gone the extra mile as we had to leave shortly after our purchase. Mary has gone above and beyond to help us with the property in our absence, we highly recommend her if you are looking to purchase at Lennar Aberdeen.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

K

  • Nikunj S.
  • Verified Homebuyer
  • October 02, 2024
  • Elgin, IL

Wish they would have been more cooperative in adding options that would be more cost effective instead wanting us to deal with it after completion

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Katelyn

  • Komal H.
  • Verified Homebuyer
  • October 02, 2024
  • Fort Worth, TX

Great experience! Very convenient and easy process! Thanks!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

This is quite nice home for me !

  • Chi C.
  • Verified Homebuyer
  • October 02, 2024
  • Fort Worth, TX

Initially I had doubt in my mind. But after my pre-qualification. I was told it got approved. Then the process begin and end on time of the day closing. They kept their promises, and shown total professionalism toward the customer.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great customer care and support

  • Loretta W.
  • Verified Homebuyer
  • October 02, 2024
  • Wildomar, CA

I purchased my last home four years ago, also a Lennar home. When it was time to sell and move I looked for Lennar communities. The entire experience with pruchasing went smoothly. Minor issues with a cabinet were resolved quickly. I have noticed the workmanship in construction and drywall is of poorer quality. My floors slope in some areas and drywall is warped in a few places.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Not a very good experience.

  • Rosela P.
  • Verified Homebuyer
  • October 02, 2024
  • Chula Vista, CA

There is a lot of issues in the house like electrical, paintings, dirty windows etc. we did mark some of it during the walkthrough but they just remove the tape but not fix. I placed request for repair but some contractors takes time to respond and come. We closed in August but until now we still have problems. Although our customer care coordinator, Destiny is very helpful.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Mrs.

  • Anonymous
  • Verified Homebuyer
  • October 02, 2024
  • Summerville, SC

This team is most accommodating. Things were all done in a timely manner also they kept me updated. I am enjoying the lake view; this house is beautifully built. I wish I had another Lenin Closet.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

New home experience

  • Vincent R.
  • Verified Homebuyer
  • October 02, 2024
  • Land O' Lakes, FL

Overall satisfied with quality of home. Could have used better customer service on going over all aspects of appliances, sprinkler system etc. service issues to repair takes along time to get fixed.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Nice basic home

  • Hector O.
  • Verified Homebuyer
  • October 02, 2024
  • Land O' Lakes, FL

We had a James who was a great person to work with here in Florida. He was very responsive. Even when they moved him from us to someone else. He would still answer and or resolve any issues. As for the home itself keep in mind that what you see as a demo is not what you are getting. I was told we were being upgraded to quartz from granite. Only thing is was the thinnest quartz I have ever seen. So much so that I went to several countertop shops and was told they would not sell me such a thin slab due to concerns with quartz getting damaged. That leads me to think if they took a short ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Customer service is great.

  • Frank M.
  • Verified Homebuyer
  • October 02, 2024
  • Las Vegas, NV

First off I love my house. Now there are a few things im unhappy with. Quality build is ok till you dig deeper. I went to install my ceiling fans and every mount is missing a screw. My vents were crooked above my doors and I put in to get them fixed and was told my walls/door frames aren’t straight so they got them as straight as possible. Two of my downstairs walls are crooked you can tell they don't line up with the lines on the tile. My bathroom shower wasn’t sealed properly (awaiting a work order). The stucco shows chicken wire in some spots. Regardless every new build will have its ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Customer service response is very bad

  • Ankur A.
  • Verified Homebuyer
  • October 02, 2024
  • Dublin, CA

Hi, Purchased home through Lennar. Went through in initial orientation, found a water leak in master bathroom. No follow up after the initial leak found. I was told management will contact, after multiple calls still no one followed up. Only when things got near the closing date, did i receive a call from the membet support and they were able to get me the updates. I was suppose to receive my closing gift, its been two months no update on this one as well. The quality of products, door knob handles, used seems very low quality.

Lennar responded:
Thank you Ankur for sharing your experience with us. I am truly sorry to hear about the issues you faced during your home purchase and the lack of follow-up on the water leak in the master bathroom. This is certainly not the experience we want our customers to have, and I understand how frustrating this must have been for you. I have shared your comments with upper management for their review and assistance. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 1

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