Lennar Reviews

We have had a smooth experience from day 1. From our final walk through to our actual move-in date, anything we needed to be addressed by Lennar has been completed. They listened to us.

Our sales and project managers were fantastic, and the quality of the build was reliable. Lennar responds when we have questions and we truly appreciate their service teams.

I was really excited to start the process of buying a home with Lennar Homes. Throughout my homebuyer process, I was somewhat clueless of what to expect. The person that I spoke to initially, which I thought it was my Realtor, rushed me through the initial process to take a down payment within the first day of meeting her. I was only shown two homes Which the first was already sold and the second was the last available so I was told. I was told that I would be walk-through the whole process if I had any questions or concerns I could reach out to my her, Jennifer. Jennifer was absolutely no help. She was only looking to make her commission from the sale. I only really spoke with her once. She knew I was a first time homebuyer in my whole story and I thought she was trustworthy enough to help me throughout the process. She was not at all. Even after purchasing the home throughout the stressful process with all the other agents that I spoke with about the mortgage loan, I have yet to speak with her. Each time I reach out to her I either get no answer or I have to communicate with someone else that has no clue of any information to provide to me as well. The mortgage officer is were very rude as well. I know it is a stressful job, but the point of the Realtor is to take the stress off the customer and the mortgage officer . Neither department was effective, sympathetic or compassionate . They were all rude and demanding and completely unfortunately Uncompassionate to the process . The construction of the home was thrown together. I’ve had many issues since the start with electrical and plumbing. Again, I have yet to be able to speak with my realtor about this because she has not returned any of my calls. The warranty department seems a bit sketchy with Lennar homes as well. Thus far, I have not been completely satisfied but making do because I’ve set myself up for failure for a $300,000 home that really isn’t even worth 75,000. They say when you know better you do better, I only plan to stay in this home for maybe the next two years and then I will be selling. I thought this would be my forever home, But at this rate, it does not look like it will be. Lennar should have Realistic realtors that are really willing to work with first time homebuyers, Or any homebuyers that is. Explain the full process and detail what to expect and what is included. They should not be so concerned about the commission that they are going to make either way. I was told by Jennifer that if things were not correct, and I was not happy then I would become her headache that far. It seems like she’s been avoiding me by dodging my calls and never being in the office whenever I stop by. Not to mention that I’ve been in Home for almost 5 months now and I’m just now getting a mailbox key that works and our mail is just now being delivered. We were distributed other peoples keys and had to run down the office to get the keys corrected. There are millions of homes in this neighborhood and each person had a different person’s key. I can only imagine how much of my mail had been stolen if it was ever even delivered. The recreation center took forever to be completed and has still yet to be fully completed. Are key cards still do not work appropriately And the pool is never clean. Things with Lennar should be more transparent than they are. All in all, I am not happy with my service or my home, but I guess I will make do since I am stuck here. ... More

Well built house that was completed on schedule. In a great community. We are very happy.

My Lennar Sales Representative guided me throughout my process in buying my home.

Well I have good and bad to say. 1. I was told my lot size was much bigger than the reality came to be. When I confronted them about this they just said they made a mistake and did nothing about it, they admitted their mistake. Two people within Lennar has admitted this error. 2. The area between the sidewalk and road has been in standing water since July 8 and it is now Sept. 9th. They finally started looking at the issue but it has not been solved. So guest coming to my home have to walk through standing water. 3. Other than the doorbell and sod around the road and driveway the home seems to been built well. 4. Other small issues has been handled timely. ( except front sod) 5. The people have been friendly. ... More

Overall was a good experience, there are some details to improve still.

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

These guys were really awesome in "caring" that your move in was perfect, and it was! HOWEVER, you discover "little" things once you settle which was disappointing!

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

Buying home from Lennar was a great experience . All my friends like my home and I always recommend Lennar because everything in my home are perfectly fix and good products. Thanks BAMIKOLE

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

Need to offer more options. Additional outlets, upgrade carpet, paint colors. Allow a deck header to be installed. Better HOA. Terrible at communication!

After being in our home for just under three months, we have noticed some quality and workmanship issues. For a "luxury" home, the appliances are low grade along with many of the other finishes. There are also minor issues like "sloppy" work (paint drips, dirty/stained tiles/ sloppy trim work, ect.). These things aside, we are happy with our home.

We paid extra $27000 for the view because we live uphill. Now the house behind us block our view. Very disappointing. If we had known that our view had been block, we would not buy this house.

I am a first time homebuyer and this purchase has been nothing but problems. House was very clearly rushed. There is no point of contact to escalate issues. All attempts to contact my customer care rep have been extremely poor. Prior to closing, rep did not follow through on issues found in the first walkthrough. He did not attend the final walkthrough 1 day before closing, no notice or apology. After closing, issues are very slow to be addressed, taking several weeks to resolve simple things. The rep does not seem to proactively work on my tickets and instead requires me to reach out and push him to get the problems fixed. Multiple homes in my community flooded the first time it rained due to improper drainage. ... More

Overall experience was smooth. I recommended it as my first time home buying experience was great. Seemed like each part of the overall process from builders etc was the highest quality.

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on to anyone. But like I said do your homework before making a decision. ... More

There is much to say about the home buyer process that I have learned and thanks to Lennar, that was possible, but not in the way you may think. Firstly, Lennar prices and financing sell their houses, not their warranty, not the customer services, not their knowledge, nor the company itself really. Since Lennar Mortgage, Builders, and Title are all "separate" companies, this allows them to give you the run around and waste time on inquiries and questions you may have. Or if something is wrong in a document, they will say its the other company when truly it's one company masquerading as 3 separate ones. They do this so that they can charge you whatever they want. In my case, the Lennar sales rep, his name was Trent M, told me my house is $3,000 less than the displayed price and told me I would get a fridge as well. Well surprise surprise, I didn't get a fridge and they would add that amount to my incentives at closing. Well the "other company", the builders add whatever building and other fees and what not to make up for that. So my building fee was over $3,000 and that is NOT suppose to be that high(after speaking to many people about this). So I didn't get a fridge for free nor did I save $3,000 on my house. These are lies and tactics given by Lennar Sales reps to get you to buy the house. Also, when scheduling my orientation for the house, I let the coordinator know 3 times to schedule my orientation in the afternoon since I work and it's easier to get off work in the afternoon, but even after telling Patrick M that twice, he still made it at 9 am. So clearly Lennar employees either don't listen, or they are so incompetent that they can't schedule something in the leisure time of the buyer. Not only this, but I inquired where my mailbox was since the keys did NOT have a mailbox tag and no one could tell me. My mortgage for the first month was almost late because Lennar employees and the people that sold that house, nor the builders have any idea which mailbox is yours. It was a stressful fiasco dealing with the 4 people I did to find out where is was. Only person I can say helped me the most was Alan A, who is the concercerge for Lennar. He was very helpful, actually knew information, and made attempts to help me. The house itself, so far, is great. Nothing has went wrong and the materials are solid. I am happy with that aspect of my purchase, just not how I got here. Overall, NOT happy with the buying process of Lennar, but realistically, all these building companies are money hungry blood suckers so I expect them all to have the same tactics, Lennar just had a slightly better price. Lennar, if you see this, I want a check for $3,000 back, you know where I live. ... More

Electric appliances from GE is not a good product because science I moved in we are having issue and is not workin as of today.

Lack of Attention To Detail and Cheap Materials

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. Well, guess which color they are using on the new houses? WHITE! Why did she lie to us? People: STAY AWAY FROM LENNAR! ... More

The overall value of the house for what I paid is reasonable. However, when buying a new house, I do not expect things to have been installed incorrectly or cover-up made when contractors clearly broke something. It wasn’t until I took my first shower and my brand new home that I noticed the Shower liner had a crack at the top that had clearly been attempted to be covered up with caulk. At the top of the shower area there is about a 3 inch crack that had a thin layer of caulking over top that blended in and without being up close and personal, I could not see. Obviously, when it was installed, the contractor pushed too hard and cracked the wall, covered it and just carried on like nothing happened. I did call Lennar‘s warranty and they offered to repair it. However, I stated it needed to be replaced as I didn’t buy a new house to have something like that just covered up down the line there could be water damage possibly from The crack. They did replace it, but it was still a major inconvenience for me as I had to take the time first for a virtual appointment, then take a day off to wait for a plumber to come change it, and then have to wait for drywall people to come and fix the drywall. so now I do have a new shower wall, but I had to deal with the thin dust that was left behind from the drywall repair spend hours cleaning that. It now clearly looks like the shower lining has been cut out and re-drywall as it will never be a seamless line like it should be if it had just been done properly the first time. There have also been several other things such as the flooring is separating in several places which could just be from the foundation settling, or again from crappy contractors. Every door handle on every door has had to be re-tightened. I have also found trash underneath the sod and several other places as the contractors clearly were unable to find trash cans to throw their trash away . ... More

We was lennar mortgage and it was the worst experience we had buying a home. Our saleswoman was great. Our foreman was awesome House was built great

“Overall, it’s okay. After moving in, I found various small issues related to the quality of the house itself. The responsiveness of different teams varies; some are very enthusiastic and respond quickly, while others are not.”