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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21976 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Chaos digital portal

  • Anonymous
  • Verified Homebuyer
  • October 11, 2024
  • San Diego, CA

Lennar functional teams use different portals. You have to enroll each of them. Each portal looks different. It makes homebuyers confused. It is very hard to know what action you need take what docs you need to read. I have never experienced this type of digital chaos. Personally I love digital process to handle complicate real state. Lennar should use one portal to proceed selling, even prequalifying evaluation.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Tyson

  • Robin S.
  • Verified Homebuyer
  • October 11, 2024
  • Stanwood, WA

After living in the house for 2 months I’m noticing poor workmanship outside and in. Love the house though

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4

Aqua

  • Rebecca G.
  • Verified Homebuyer
  • October 11, 2024
  • Henderson, NV

Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.

Lennar responded:
Thank you for sharing your experience with us, Rebecca. We sincerely apologize for the unresponsiveness you encountered with our selling agent and the unresolved issues during your initial and final ...

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Buying experience

  • Christian M.
  • Verified Homebuyer
  • October 11, 2024
  • Henderson, NV

From first looking at the home to purchase. Was an easy smooth transition.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Eric

  • Anonymous
  • Verified Homebuyer
  • October 11, 2024
  • Hardeeville, SC

The overall buying experience with Lennar was a very pleasant one and was a smooth process all the way through closing. The staff was very helpful and attentive prior to closing. My concerns and negative feedback is a result of post closing ownership. Following the closing on our home it seemed like we were forgotten about within the first 30 days. We had issues that arose within the first 30 day period that were ignored despite constant phone calls and messages sent. The other issue was the attention to detail around the outside of the house in reference to construction debris and trash ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Super in many ways and not so super in other ways

  • John H.
  • Verified Homebuyer
  • October 11, 2024
  • Fredericksburg, TX

There are a few things that lowered your score (not sodding the whole yard, upgrading appliances, or especially not installing water purification for the incredibly hard water situation here that will mean appliance and plumbing replacements in the near future). Angel and Bianca are the best who worked with us through the process!

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Never again

  • David M.
  • Verified Homebuyer
  • October 11, 2024
  • Crandall, TX

Not understanding how they sold my loan to another finance company after I told them before they do that let me know and I will go to my credit union that was very unprofessional once they got the money for the house they didn't care about nothing else

Lennar responded:
Thank you, David, for sharing your experience with us. We are sorry to hear that you felt a lack of care after closing on your home. We have been working to improve the homeowner experience, and we hope we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Not a pleasant start

  • Timothy R.
  • Verified Homebuyer
  • October 10, 2024
  • Valparaiso, IN

I feel there has been way to many issues for being here less than 40 days, especially what we paid for this house. To start, 30 days prior to close water was pouring into the basement from a fitting that came loose the week they introduced water to the house. Surprisingly nobody was there or pressure tested the system. Just turn the water on and leave. If we wouldn't of come to the house to check like we did every weekend who knows how long the water would of been spraying. Upon move in 75% of the sod was dead from lack of watering by lennar. Housekeeping and cleaning of the house was ...

Lennar responded:
Good morning Timothy, Thank you for sharing your detailed experience with us. We sincerely apologize for the numerous issues you have encountered in the first 40 days of living in your new home. We understand how frustrating it must have been to deal with water leakage, poor housekeeping, dead sod, and various construction quality problems. I will share your concerns with upper management for them to review and assist. ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Walk through home orientation

  • Luan N.
  • Verified Homebuyer
  • October 10, 2024
  • Menifee, CA

Home orientation and walk through is excellent. All issues and repairs were addressed quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Olatunde

  • Olatunde A.
  • Verified Homebuyer
  • October 10, 2024
  • Crandall, TX

The buying process was convenient and easy from the beginning to the end. The house is of good quality and I believe I have a good value for my money. The buider's team is very responsive to any of my concerns and they took care of them in a timely manner. You should know that the builder builds standard homes and they make no room for upgrades. You will have to do your upgrades on your own after you close.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar townhouse review

  • Anthony B.
  • Verified Homebuyer
  • October 10, 2024
  • Madison, AL

Blue taped items not fixed before move in. Plumbing full of gravel, caused dirty water to leak from toilet and submerge bathroom. Was initially given wrong keys and neighbor was given my keys. Garage was dented and refuse to fix Can hear neighbors talk through shared walls.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Was all well communicated and on time.

  • Yelena K.
  • Verified Homebuyer
  • October 10, 2024
  • Plumsted Township, NJ

Easy process. Quality was good. Any minor issues after closing were addressed promptly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Never Again

  • Anonymous
  • Verified Homebuyer
  • October 10, 2024
  • Caldwell, ID

This whole process was extremely frustrating and unprofessional. Thank you, but I will never buy from Lennar again.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and unprofessionalism you encountered throughout the process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Experience ok with builder-loan officer was horrendous

  • Lisa E.
  • Verified Homebuyer
  • October 10, 2024
  • Arlington, TX

I have purchased about 15 homes in my adult life due to job moves. This by far was the worst loan experience I have ever had. Our loan officer, Amanda Claxton, gave incorrect information each time a question was asked. She has no eye for detail and is “ok with things not being exactly right”. I have never heard those words from someone working in finance. She told us things that simply were not true in multiple occasions and when we called her out she denied it even though I have it in email. When she doesn’t know the answer to a question she just makes one up. Simply the worst experience.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Not a great experience

  • Anonymous
  • Verified Homebuyer
  • October 10, 2024
  • Selbyville, DE

Too many delays, too many expectations not met

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Home location and value and price

  • Roger T.
  • Verified Homebuyer
  • October 10, 2024
  • Las Vegas, NV

It was a wonderful experience to purchase the home with Lennar. The process was quick and efficient. We love the home and we are glade that we made the right decision. We would recommend Lennar to our friends and relatives.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst buying experience of my life

  • Terry K.
  • Verified Homebuyer
  • October 10, 2024
  • Las Vegas, NV

Every aspect of buying a Lennar home was met with a challenge, and even once moved in, there are still issues and challenges. From initially trying to view the home at an advertised open house where there was actually no open house at all, to dealing with the completely incompetent lender which made mistake after mistake on the paperwork and their communication was awful, to the blue tape walk thru where there was a ton of items that needed to be "fixed" such as paint, grout, cabinet fronts, appliance issues etc, that were only half completed on the final walk thru and so we are still ...

Lennar responded:
Thank you for sharing your experience with us, Terry. We sincerely apologize for the challenges you faced during your homebuying journey.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Easy Buying Process

  • Deborah C.
  • Verified Homebuyer
  • October 10, 2024
  • North Fort Myers, FL

Our Sales Agent Cody found our perfect home, at the right negotiated price for us, and made our home buying process stress-free! He explained the entire process and was quick to respond to our questions. Prior to closing, there were a few items in the home that we asked to quickly be addressed/fix and they were done for our move in date. We love our home and the Community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall very happy with the quality of work.

  • Anonymous
  • Verified Homebuyer
  • October 10, 2024
  • San Diego, CA

From the time we signed papers Lennar finished the house with in the time frame. Throughout communicated very well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

investor

  • Anonymous
  • Verified Homebuyer
  • October 10, 2024
  • Williamsburg, VA

Lennar was very difficult to work with... Many of the documents were incorrect. We did not use Lennar Mortgage or Lennar Title because of the issues. We are still receiving an alert to sign an incorrect document in the portal even though we closed August 23rd. Thankfully, our renter is just moving in this weekend. The final issues were just resolved and our walk-thru was August 5th. We still have a leaky toilet which will be repaired tomorrow.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered with the documentation and the issues that led you to not use Lennar Mortgage. We understand how frustrating it must be to still receive alerts for incorrect documents even after closing. We are glad to hear that your renter is moving in this weekend and that the final issues have been ...

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 2

Poor experience through the whole process!

  • Robert V.
  • Verified Homebuyer
  • October 10, 2024
  • Williston, FL

A lot of promises to get us in the house. No one knows what the right hand is doing through the whole process. Lack of communication with sells people to loan officer to contractors! Signing day shows up and no one from Lennar was there, called them and they said it’s normal for us not to be there for signing day that the title company will walk you through everything you need to know! Promise us some of our closing cost back and said, oh in the middle of your contract the state changed your closing cost and we can’t give you back your money! Should have had an attorney with us!

Lennar responded:
Thank you for sharing your experience with us, Robert.
We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 2

Amazing Team from Sales till closure

  • Rajnikant B.
  • Verified Homebuyer
  • October 10, 2024
  • Fort Worth, TX

Amazing experience with Lennar . I like the freebies provided with new Movein homes . Like washer dryer , fridge . I would appreciate if they provide blinds too . These are must essentials

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Eric

  • Eric F.
  • Verified Homebuyer
  • October 10, 2024
  • Otsego, MN

Multiple issues when I moved in but after communicating with lennar they scheduled people to come fix the issues. Paint left on floors, lights, door frames, screen door was broke also kitchen cabinet was broke.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Great experience

  • Fernando S.
  • Verified Homebuyer
  • October 10, 2024
  • Hanford, CA

My experience buying my first house with Lennar was great the whole team help us with everything that we needed they answered all our questions since the beginning. me and my wife we are happy with everything.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I have purchased 9 new homes before this one and I have never had the problems I had with dealing with LENNAR.

  • Randy B.
  • Verified Homebuyer
  • October 10, 2024
  • Foley, AL

I had over 90 emails and texts before I closed on my home. Most of the correspondence was deputed. Mary helped as much as she could but her hands were tied on a lot of the problems. David was my go to guy and he had to check when problems came up.

Lennar responded:
Thank you for sharing your experience with us, Randy. We sincerely apologize for the numerous emails and texts you had to deal with before closing on your home. We understand how frustrating it must have been to encounter so many issues and ...

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

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