Lennar Reviews

Lennar builds a home that has all the latest features currently popular as well as affordable in nature. We couldn’t be more pleased!

they threaten people to take high conventional rates instead of fha.

Value for money and best price

Easy and convenient and reliable

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More

I really had to advocate for my wife and myself throughout the whole process as so many balls were dropped during construction, contracting, and even turnover day. So many things had to be escalated to regional sales or regional construction members as the local folks just couldn’t close the loop on so many items. Don’t get me started on working with their financing either. I had to threaten to walk from the deal before they finally gave me final approval. They wanted to know every detail of my life, even what auto savings transfers of a few dollars were for. Really? I was literally told something along the lines of, “We do 77,000 of these a year, stuff is bound to fall through the cracks.” It was a good reminder right at the end that we truly were a number. Our keys didn’t even work right on turnover day so guess who was guided to file a warranty claim instead of actually having the vendor give us keys that worked for all the locks of the home. Already been doing work on the property and discovered so many corners were cut. Who hangs a horizontal fence beam with only one screw out of three to hold it in on each side. That’s just the tip of the iceberg. I look forward to many years of fixing all the issues we’ve already noticed and those yet to come. ... More

We have been trying to buy for 5 years and could never qualify let alone afford a home in the DFW area until this year. The buying experience was great with Lennar, they were very transparent in what we were getting into. The numbers were spot on. The home is new so it’s great when it comes to knowing what we’re getting. There was some dishonesty in the selling process: we were told when we did our new home owner orientation walkthrough, that no one could be let into the home after that point until closing day as the locks changed and they wouldn’t be able to access the house. House was spotless at the new home orientation. We get our keys on closing day and walk into a dirty house! After talking to the salesmen they stated that they were showing our house after the new home owner orientation. They let us know they already tested our keys and they all worked. It was very disappointing. Reaching out to the sales guys now they don’t remember things they said when selling the house. For the most part we are happy with the home. Wish the yards were bigger and more level as it’s hard to use a sloped lawn. ... More

There was some miscommunication in the beginning but other than that, the purchase of my new home with Lennar went relatively smooth. Only cons: you are not allowed to make any changes throughout the building process ie, flooring, carpet color or any additional upgrades. Another major disappointment was the doorways going into the bathrooms and pantry were not wide enough for me to get through with my walker. But overall, the house I got with all the included upgrades and the price I paid was outstanding!

We walk thru to Alexis and some issue still not fix so much point finger which different contractor or difffrent person.to fix the issue. This is my wife first time a brand new house with a lot of defects.. The first week we found a lot of insects in the house even our dog got bite with this insect…So dirty our front garage driveway till now… all our door frame was so much issue from the front to all bedrooms…No manager was try to tech us they keep saying make a work order which not even six months we been sending work orders. I didn’t not know we bought a lemon house…

There were a few things that needed to be addressed after closing that was not taken care of after the final walk through, but it was not completed even after several follow ups. SMH.

Seller doesn’t care about you the second paperwork is signed. Lender is not very clear about the closing process. Triple and quadruple check the loan paperwork because there potentially are many mistakes in it that you will make decisions based upon then they change it and blame you for not noticing. They love to mention the purchase agreement you signed so make sure that is perfect before you sign. Over priced for the quality of the craftsmanship. Sod is put in haphazardly with many gaps. House was not very clean when turned over to me. Warranty is nice but it’s a negotiation when you make a claim. Ultimately the work gets done but there is a definite attempt to avoid it from lennar. ... More

This was my 3rd Lennar home purchased. Sales team was great, had 3 walk thru and still incomplete. (Just did the problems myself). The building team needs improvement. My other 2 Lennar homes where fantastic and was treated very well. I have pics from the 3rd party inspector that will shock you. Thanks for listening.

Worst experience ever, i would leave any stars if it was possible

Terrible is all I can say. Being lied to is another reason not to buy a new home from Lennar.

I have never had such an easy buying experience from beginning to end

Let me just start out by saying this is the absolute worst experience I have ever had with a business. In late March 2024 we found out we may have to sell our home in Florida and move to middle Tennessee for work. We found a realtor who we love and started chatting about must haves around March 25th, lots of space, at least 2 additional rooms, open concept, we wanted a covered back patio, and option to install a privacy fence. The realtor and I came across Lennar homes, and they were building in a new location called Coles Ferry Village. Our realtor reached out to the selling agent Rocky so we can start inquiring about the homes and the process - this is where the nightmare begins. We were able to get a showing of a model with a floorplan that we ended up really liking. We found out that we were indeed moving and only had 3.5 weeks before we had to report to work on April 28th. At this time, we had gone over all the documents with the selling agent we confirmed a cover patio was going to be installed, and we again confirmed the fence was not going to be an issue. We were assured everything was perfect and we had nothing to worry about. About a week later after the first week of April we get a call and are told just kidding the house and plot you have picked was not submitted to have a covered patio - there is no way for us to add one since the permits are already approved through the county. We should have walked then but we didn't. We decided ok well maybe we can negotiate the sale of the house and put the covered patio in ourselves, we renegotiated numbers and came to an agreement, and we were still assured the fence wasn't going to be a problem. We assume everything is fine from this point on. When we signed documents with the selling agent we were give a tentative closing date of June 6th, pretty early on that date was pushed back to June 18th. Meanwhile we were in corporate housing for 30 days and had 30 days of storage paid for by our company. We moved into corporate housing on April 28 - May 28. We were only going to need a few days in between corporate housing and closing on our house. We worked closely with our company, and we were advised we can extend your corporate housing as long as we have enough notice. I said we should be good we will get our 30-day notice on the 18th but I am going to reach out and try and get a head start, I reached out to the selling agent on May 10th. ... More

Good price for a new home!

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went with making sure it was the right fix. Overall, probably the best experience we had was with the actual "construction" side of the house. We got a great home with very few initial issues. Customer Service: This is where Lennar really really dropped the ball. Everyone is nice, so its not the tone or the professionalism, but it was very clear that the sales side of the house wasn't really interested in anything. One key aspect is that, after confirming several seperate times the closing date, we were notified a week out (after we had agreed to a closing date on our current home sale) that the house wouldn't be ready. The Customer Service side of the house really emphasized that they would make this right, both financially and for the inconvenience. Its been two months and I am still waiting for the full reimbursement of the costs associated with the delayed closing. The "Check is in the mail." since July 20th. This was probably the most disappointing portion, as I really thought that the customer service side was going to work on this. Honestly Elddy was more customer orientated that the customer service side. Lennar Mortgage: This is where the bottom of the situation was. I'm not sure if it was our loan processor or if this is the process, but I have actively recommended against people using the Lennar Mortgage lender. Their "Incentives" are simply eaten up by the Lennar Mortgage to give you a Competitive Rate. Other than Jim (Loan Analyst) the Lennar Mortgage process was about as questionable as it could get. Jim, our Loan Analyst, went so far outside of his lane to take care of us that its crazy. Truly appreciate that guy. Summary: Listen, home builders are trying to make money. At the end of the day, that's their job and they have a fiduciary responsibility to their board to maximize profits. There are some builders who do outstanding work and truly emphasize the interaction with the customers, that's just not Lennar. You as the buyer should NEVER take the builder or customer service at their word. Verify, have third party inspections done, and make sure that you capture everything in writing. ... More

The house is Great! Could have been cleaned a little better, especially the heater closet. Should have gotten the pool key at settlement. Took 6 weeks to get it, now the pool is closed for the season. Had a couple small issues that were handled right away. We are very satisfied with the home.

Excellent Service. Amazing location. Beautiful home. A few of the townhomes are included this year in Parade of Homes 2024. This speaks volumes about Lennar and the townhomes.

They used cheap material in the house and does not match with the price. Also has small pool for big community and it’s not kids friendly pool.

They said they would perform our requested.simple take before we moved in. So far hasn’t happened.

I had multiple issues found before closing and was told they would be fixed never happened now I have to put in a warranty claim to get it fixed

I viewed and closed on my home in less than a month! Lennar made it seamless and easy, from the application to the virtual closing. The whole team was extremely helpful! Not only did they ensure I understood the process, but they explained everything step by step. They entertained my questions and reassured me when we hit a couple of snags along the way. I truly appreciate Lennar for giving me, a single woman, the opportunity to own a beautiful home! You made my dreams come true!

It was an average experience the whole way through. Throughout the process plan to experience slow response time to questions you may have and since there are several people working with you it will take longer to find the right person to actually the question. Problems due get fixed and questions will get answered it just takes longer than expected. Interior and finishes are fair. You can tell some install and items were rushed and quality is not the best. Overall it is good price for the size of home.