Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21857 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar, for me, is a solid mix of quality and quantity.
- James M.
- Verified Homebuyer
- September 18, 2024
- Marble Falls, TX
My experience with most of their employees was 5 stars. Helpful and attentive with a "call, if you have any questions."
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Better than average.
- James G.
- Verified Homebuyer
- September 18, 2024
- Statesville, NC
Make sure you do a good home inspection prior to final.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
C
- Anonymous
- Verified Homebuyer
- September 18, 2024
- Elmendorf, TX
The walls are buildt with only insulated card board and hardi plank.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Take the Money & Run
- Christopher F.
- Verified Homebuyer
- September 18, 2024
- Summerville, SC
Workmanship on the home is marginal. I keep saying "is it cost/time effective to do it correct the first time?" that to keep coming back to repair the issue. Also, we've had experiences with warranty matters when we've been told the trade is scheduled to come out, they don't show or communicate.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Not happy regarding the process
- Antoinette G.
- Verified Homebuyer
- September 17, 2024
- Apopka, FL
Some things is better left unsaid. I moved in the home and I'm over it!!!!
Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
JW's house
- Jimmie M.
- Verified Homebuyer
- September 17, 2024
- Lockhart, TX
Our experience in buying in Summerside was fantastic! This was a very good value for the price!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Candleberry Place
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Sharpsburg, GA
We had a great experience overall with Lennar at their Candleberry Place development. A lot of the finishes are good quality, with just a few things that were “cheap”. Master shower enclosure is flimsy, the fireplace could have been upgraded beyond builder grade, paint was Sherwin Williams, but flat - should have used eggshell or satin finish for the ability to clean. Love the appliances, counter tops, tub and shower tile, flooring, the garage is a nice size for two cars with room to walk around. The delayed opening of the pool has been disappointing. We are waiting to see if they honor ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Not bad just minor issues
- Anonymous
- Verified Homebuyer
- September 17, 2024
- San Antonio, TX
Everything was good except my bathroom somebody used it and didn't even bothered cleaning it up, place was very dusty, no shower rod in master bathroom but guest bathroom has one, and some scratch marks on the wall. I guess all in all everything is good.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
All around positive experience with a couple exceptions
- Anonymous
- Verified Homebuyer
- September 17, 2024
- San Diego, CA
From sales to move in, everyone was kind, knowledgeable, and helpful. There are two areas of improvement. One is the electronic documents. Many get posted with titles that don't fully make sense to the buyer. Please use plan language rather than acronyms or other wording that a buyer would not understand. Our biggest issue was with the outsourced underwriter. Although Lennar Mortgage was excellent, the underwriting company made the mortgage process painful. For buyers with excellent credit, they went overboard. For example, asking for the source of a $50 deposit and wanting to see a ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buyer's remorse
- Lashanki S.
- Verified Homebuyer
- September 17, 2024
- Wimauma, FL
I was familiar with lennar homes because family members had purchased homes with lennar. However the buying experience was less than ideal. The selling agent, lennar lenders, title company... none were on one accord. We kept getting conflicting information regarding the closing date, what we needed to close, etc. Once we moved in, we realized that issues that we were told would be fixed before closing had not been addressed. The stove did not work, a piece of the refrigerator was missing that was present during our walk through, the kitchen sink had scratches that were not present ...
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 3
very pleasant home buying experience
- Aaron S.
- Verified Homebuyer
- September 17, 2024
- Monroe Township, NJ
very pleasant home buying experience... all questions answered... minor issues all rapidly responded to and fixed... no major issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best Investment I've Made
- Nancy B.
- Verified Homebuyer
- September 17, 2024
- Foley, AL
I absolutely love the Aberdeen Community in Foley, AL. By the time this community is finished, I honestly believe my investment will increase with the value of the homes going up in the next 2 years.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home for great price
- James G.
- Verified Homebuyer
- September 17, 2024
- Junction City, OR
I just moved into my new home about 3 weeks ago. I love the neighborhood, and the location is sweet with a view of a city park and ranch land behind me. Jim
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don't know
- Noah E.
- Verified Homebuyer
- September 17, 2024
- Cypress, TX
I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.
Lennar responded:
Good morning Noah,
Thank you for taking the time to share your experience of getting items resolved with us. We apologize for the frustrations you have encountered. Your concerns have been shared with upper management for their review and action. Moving forward for any general request for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Perfect first time homebuying experience
- Alan M.
- Verified Homebuyer
- September 17, 2024
- Marriottsville, MD
Lennar did a wonderful job guiding me through the entire homebuying process, mortgage and all. The home has had only a few minor issues which have been resolved. They keep adding to the outside landscaping which is nice. My customer care rep, Mike, is always available. Have no complaints. We didn’t even have to use a realtor for the purchase. I feel like got great value for the property. Happy every evening when I return to my home :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Erick A
- Erick A.
- Verified Homebuyer
- September 17, 2024
- Davenport, FL
Excellent job in all areas
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Didn't Live Up to the Lennar Reputation
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Las Vegas, NV
At first, everyone we interacted with seemed genuinely focused on our best interests and providing solid support, but that changed. Communication was poor, with each follow-up passing us off to someone else, making it feel like everyone was just going through the motions. During the pre-walk, several issues we raised but some were left unresolved, and we were given an ultimatum: either they address the items and risk delaying the closing, or we accept things as they were. The foreman was possibly the saving grace, addressing some of our concerns within their scope, but dealing with customer ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Poor Workmanship and Quality
- Anonymous
- Verified Homebuyer
- September 17, 2024
- McKinney, TX
Poor workmanship and trying to make quick money
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Great Organization
- Gary K.
- Verified Homebuyer
- September 17, 2024
- Conway, SC
Lennar helped me with the new home of my choice from Sale to closing and after.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Elijah
- John C.
- Verified Homebuyer
- September 17, 2024
- Clovis, CA
My wife and i have had someone out to fix cabinets twice now. The first time the cabinet guy said that the quality of your cabinets was poor and the issue we were having was going to be a continuing thing. (Front face falling off). He fixed them but failed to do it correctly. So 2 weeks later we had another work request. This time before the job was even complete Elijah starts telling my wife that they will not be out to fix them again and there is nothing they will do anymore. Then the repair man discovered that they were not built right to begin with and he has supposedly fixed it now. ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Getting the house
- Rizik A.
- Verified Homebuyer
- September 17, 2024
- Jarrell, TX
Everyone was easy to work with every step of the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Basic
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Fresno, CA
AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..
Lennar responded:
Good morning, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
The sales staff was extremely helpful and responsive
- Madhu G.
- Verified Homebuyer
- September 17, 2024
- Hillsboro, OR
The experience of buying the home was extremely good. The builders stafff was awesome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Haden
- Haden S.
- Verified Homebuyer
- September 17, 2024
- Bulverde, TX
Terrible, horrible, awful, horrendous, abysmal
Lennar responded:
Thank you Haden, for taking the time to share your experience with us. We apologize for the frustrations you have encountered. If you would like to share any details of your experience, or if any outstanding warrantable issues have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so we can help you follow up on them. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Materials cheap
- Anonymous
- Verified Homebuyer
- September 17, 2024
- Mesquite, TX
The material looks cheaper than I thought
Lennar responded:
We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to improve the homebuyer experience.
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
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