Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21976 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Happy First Time Homeowners
- Barbara M.
- Verified Homebuyer
- September 26, 2024
- Firestone, CO
We’ve been in our home for two months now. So far, so good. The neighborhood is amazing and we love the details. By the time of our walkthrough, there was nothing to blue tape. The attention to detail was great.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar Homebuyer Review
- Anonymous
- Verified Homebuyer
- September 25, 2024
- Fontana, CA
Our first homebuyer experience could have been much better had the sales team been much more responsive and kept us up to date on the status of the home. We missed out on the initial home we wanted due to the first sales person, Sheri, not responding to us in a timely manner. The sales person for the 2nd home, Corina, was very friendly once you were able to get ahold of her. After the contract was signed though, we only heard from her if we reached out several times with a question or concern. Even then, we sometimes had to reach out to other people to get an answer. Our closing date was ...
Lennar responded:
Thank you for sharing your review. We sincerely apologize for the issues you experienced during your Homebuying process. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
the mozart was being built right on time!
- Crystal P.
- Verified Homebuyer
- September 25, 2024
- Haslet, TX
the lennar team did a great job with my entire home buying process. from start to finish. from sales to closing. so glad I caught them building my house that I didn't know I needed, until I actually needed to move into it right away when I sold my home. the timing was impeccable, couldn't make this up if I wanted to. thank you lennar - chef's kiss!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Great house
- Ricardo R.
- Verified Homebuyer
- September 25, 2024
- Clermont, FL
Beautiful house, everything was done very well
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
With everything going on in my life it would be hard to say the transition was great. I came from a personal friend designing a home I loved and lived in for 22 years. I could hire people and get things done. It’s not the case for me here. A few stapl
- Elaine J.
- Verified Homebuyer
- September 25, 2024
- Westfield, IN
With all the things going on in my life nothing is easy. I came from a home that a friend built and I loved for 22 years and I had people I could call to fix things but not so here. I have to register my own appliances-there are staples in the carpeting and it is hard adjusting but I will get there. The neighbors are nice and I am taking it day by day.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
. Cash buyer
- Gerald T.
- Verified Homebuyer
- September 25, 2024
- San Antonio, TX
Tom was my first contact and he helped me navigate the buying process Not all things were explained clearly. But by asking questions I figured things out. Using Lennar title was also helpful but the online portal is not easy to navigate.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Dream Home
- Jahnnie D.
- Verified Homebuyer
- September 25, 2024
- Spring Hill, FL
Great home buying and overall building experience. But I would encourage you the buyer to get your own home inspection done and stay on top of things broken prior to your first through
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
It was a great experience
- Kathy W.
- Verified Homebuyer
- September 25, 2024
- Statesville, NC
It was extremely easy buying this house. I mentioned to several that this was the smoothest purchase we've ever had. Our mortgage person was on the ball. We didn't have to jump through hoops as some unprepared mortgage lenders are
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointment
- Jacob K.
- Verified Homebuyer
- September 25, 2024
- Jarrell, TX
Very disappointed in Lennar Sales Rep. and rushed craftsmanship. When being shown the house and we asked if we could put in an offer, the sales rep answered,”you can but if it gets appraised for more you’ll need to pay the difference at closing” this dictated how we proceeded. Just recently we learned we were supposed to be shown rates. We were never shown any. Lying to first time home buyers so a Lennar rep. can squeeze more profit for them self’s is disgusting and I’m appalled that’s what y’all stand for. We trusted our Lennar sales rep. and got taken advantage of! She screwed us out of ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
Issues with the rudeness of the constitution managers
- Anonymous
- Verified Homebuyer
- September 25, 2024
- Edmonds, WA
Eric and Chad are the rudest construction managers I have ever dealt with. They don’t do their job properly and blame it to others. I have asked them several times to ask the construction folks not to parked in front of my house and block my driveway. They have argued with me and told me that they can’t ask them where to park! I have it on camera that construction guys parked there vehicle right in front of my drive way for over an hour and I have sent them the photos of the vehicles! They didn’t do anything. I am not very pleased with Lennar for having guys like Eric and Chad as ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Excited to move into our new home
- Robert S.
- Verified Homebuyer
- September 25, 2024
- Fort Myers, FL
Has been an excellent experience with Lennar. Great workmanship and quality built home. Had a few very small issues and they were corrected immediately. Our Sales Rep Alicia L has gone above and beyond! Thank you very much!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very bad, emotional headache
- Christopher S.
- Verified Homebuyer
- September 25, 2024
- Wimauma, FL
Don't like the fact that we don't have a pool and we are told that there is no time frame on when it will be completed. So we are forced to spend money on water parks and the lagoon so our kids to die from heat
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Professional, polite, snd personalble,.
- Sandra S.
- Verified Homebuyer
- September 25, 2024
- Westfield, IN
It was an overall smooth, easy, process from beginning to end. Issues have been addressed. Staff is friendly, kind and helpful. It's a beautiful community. Some personal preferences would be to be more considerate of the retired/older owners. Microwave is much too high to remove food safety. Tall cabinets are beautiful but not useful beyond second shelf. I'm understanding the reason but there's trip hazzard coming into garage, should be somehow made more visible. Same with the back patio step down. Just a few suggestions.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Dave & Deb
- David H.
- Verified Homebuyer
- September 25, 2024
- Westfield, IN
We had a great experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Moses in the wholesales team
- Cheryl D.
- Verified Homebuyer
- September 25, 2024
- Fort Myers, FL
My experience with Lennar as a company I have been extremely satisfied. The whole sales team in everyone that backs up that sell team has just been very helpful and have answered all my questions and request. I am very satisfied extremely. I would give you guys a number 10. Thank you for all of your help and your support.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good experience
- Anonymous
- Verified Homebuyer
- September 25, 2024
- Rialto, CA
Good experience for my new home purchase
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
HAPPY HOME BUYER
- Emma J.
- Verified Homebuyer
- September 25, 2024
- Las Vegas, NV
From start to finish, what an incredible group of people. I was never left with unanswered questions. The process was smooth, quick and easy! I have purchased 6 homes in my lifetime and this was hands down the best experience. I highly recommend Lennar to my friends looking for a new home. Thank you Lennar team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Connie
- Consuelo F.
- Verified Homebuyer
- September 25, 2024
- Portage, IN
The home buying experience was excellent! Except the loan process, it was painful, draining and very time consuming- requesting the same info over and over from my job and from was very unprofessional from the loan company—-
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
New construction
- Anonymous
- Verified Homebuyer
- September 25, 2024
- Kissimmee, FL
Bought a new construction home. Drywall had more need for patch work than a new home should have. Warped framing boards used, causing parts of the wall to bow into the home. HVAC system used does not provide enough cooling in the summer months upstairs. Should have a split two unit system to cool separately. Customer service with warranty department has been good, but shouldn't have so many issues with a newly built home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Our experience with purchasing a home with Lennar was very easy with no major issues or concerns.
- Michael C.
- Verified Homebuyer
- September 25, 2024
- Foley, AL
Our agent with Lennar, Mary A, was extremely helpful with our buying process. She answered all our questions and helped with any problems we had to our satisfaction. It was a pleasure working with her.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Average
- Paul G.
- Verified Homebuyer
- September 25, 2024
- Elmendorf, TX
There was lot of unknowns after and before the Closing Process and there was no follow thru on what was discussed and agreed to during the walkthru and during the Sales Process.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Happy to be HOME
- Charles H.
- Verified Homebuyer
- September 25, 2024
- San Antonio, TX
Due to circumstances I was only able to see house through pictures and WhatsApp walk throughs and found them to be thorough and helpful the whole way. I am enjoying setting up the home and making it even better. Thanks to the whole Lennar Team from sales, quality control, finance and title for making this go as smoothly as possible! Now to be honest the only real issue is the landscapers my sod was so lumpy with holes throughout!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love my home
- Corneshea W.
- Verified Homebuyer
- September 25, 2024
- New Caney, TX
The process was a little rocky in the beginning but everyone was patient and very helpful. Very knowledgeable and attentive especially my sales rep Geoffrey
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not a great experience. There are couple of builders who are arrogant and not professional, they dont respect the customer at all and dont listen to them
- Anonymous
- Verified Homebuyer
- September 25, 2024
- Cumming, GA
The sales team has completely gone wrong on day1, They gave wrong info on which are basement lots and which are slab homes and completely messed up the sales during 1st week. The Mortgage team communication was worst as they did not give the loan estimates in time and just don't respond to customer calls. The quality of construction is worst and not up to mark of Lennar. Overall Lennar failed to deliver a quality product from sales to finish line!!
Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Bought our Dream House
- Thomas F.
- Verified Homebuyer
- September 25, 2024
- Land O' Lakes, FL
We purchase our new home in the new Angeline development. If I can could everyone ten stars that wouldn’t be enough. From the moment we meet our sales rep Irina G it was the start of an amazing buying experience. She stayed in touch with us the whole process. I have to say if it wasn’t for her we might have walked away without buying a new house from Lennar. We had such a great feeling dealing with her and she gave us a great feeling of this new development and of Lennar we bought right away without looking anywhere else. She was very professional and friendly. She made us feel like we were ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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